Virgin Media Outage Report in Armadale, West Lothian, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Armadale, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Armadale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Armadale, West Lothian, Scotland
The most recent Virgin Media outage reports came from the following cities: Bonnybridge, Airdrie, Livingston, Larbert, Motherwell, Grangemouth, Falkirk, Cumbernauld, Bo’ness, Wishaw, Bathgate and Denny.
| City | Problem Type | Report Time |
|---|---|---|
 Bonnybridge |
Wi-fi | |
| Airdrie |
Wi-fi | |
| Bonnybridge |
TV | |
| Livingston |
Internet | |
| Larbert |
TV | |
| Bonnybridge |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Armadale, Scotland
Latest outage, problems and issue reports in Armadale and nearby locations:
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The Lanarkshire Laird
(@Lshire_Laird) reported
from
Motherwell, Scotland
@virginmedia Pretty sure you could be asking fir my details in a DM. Otherwise, what was the point in replying to me in the first place. Never mind, I’ll stick to keep calling.
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kat
(@lady_kat14) reported
from
Blackburn, Scotland
@marieclarkg12 @virginmedia One of our friends had a real problem with them, they gave him the run around for weeks 😡
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Ian MacQuarrie
(@MekQuarrie) reported
from
Cumbernauld, Scotland
Anyone else experiencing terrible broadband with @virginmedia right now? Getting into a second week now... 🤷
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♡
(@D3borah1404) reported
from
Livingston, Scotland
@virginmedia Yes!!! Constantly. Haven't had selected channels now for over 2 weeks and WiFi is abysmal! Seems to fall on deaf ears as the issue is never resolved ! Certainly won't be renewing my contract with yous if its not resolved anytime soon!
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
service agent who tells me an appointment is scheduled for the 15th November. Shall I laugh or scream? 7 weeks with no WiFi? @virginmedia (2)
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The Lanarkshire Laird
(@Lshire_Laird) reported
from
Motherwell, Scotland
Hi @virginmedia after 2 weeks of repeated calls and being promised a new remote ordered each time when it wasn’t, I finally reached a customer service agent called Maciej Betnat who took the time yesterday and today to help. He is great & I want to see that this is recognised. 👏🏻
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Craig Reid
(@reid2131) reported
from
Larkhall, Scotland
@virginmedia He came at 0730 Saturday. All fixed by 0755. The cable outside was cut. No signal getting in. All fixed so easily by the engineer
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Craig Reid
(@reid2131) reported
from
Larkhall, Scotland
@virginmedia I had a quick start broadband kit sent out. I fitted it all. No broadband, despite 6 calls to your “help” line. Been told a different fault each call. Can this be looked into?
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Declan Robb🍀
(@DeclanRobb) reported
from
Airdrie, Scotland
@virginmedia absolute joke , internet not working again
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Mark Taylor
(@marktaylor73) reported
from
Bathgate, Scotland
@virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of house 🖕🏽
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Laura Barbour
(@dreamingisfree) reported
from
Bo’ness, Scotland
@virginmedia It is now almost four weeks since I have had broadband. The technician who came out 11 days ago assured me the “dig team” would be out in the next day or two. Having now spent approximately 738 hours trying to contact you, I have finally spoken to a customer (1)
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Degsy
(@DegsyScott) reported
from
Grangemouth, Scotland
Great… working from home and @virginmedia broadband goes down again. It’s become very erratic service in the last 12 months… what the hell as we paying premium prices for fast fibre if it can’t be reliable… with more price rises ahead
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Craig Reid
(@reid2131) reported
from
Larkhall, Scotland
@virginmedia First of all, they said it would take 24 hours, then they said it would be working for 8am. Then a fault in the area, then there’s a delay in getting a test signal to the router. I’d just like the full functioning broadband I was sold.
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of my house 🖕🏽
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Hi, no, it initially says no issues in area on testing hub it says there's an intermittent problem with connection and come back in 18 hours!
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FD
(@F_Dev1888) reported
from
Falkirk, Scotland
@virginmedia They said credit will be applied but can’t do it just now as the system is down. 🤔 @Ofcom
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Francesca Docherty
(@FrancescaDocher) reported
from
Overtown, Scotland
@virginmedia you are not very good at keeping your side of the contract but you expect regular FULL payment for INCOMPLETE SERVICE AND EQUIPMENT. Your customer service need more training on how to complete work orders and deliver the proper equipment.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia Can anyone advise when I will have Internet. Been down since early hours and I return to work from home tomorrow. J6st says there's intermittent connection issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Lowe
(@GarethLoweGL) reported
@VirginMediaIE So virgin media took direct debit out of our account and never returned it. Never had an account with them.
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Namit Pandey
(@NamitPandey11) reported
@virginmedia Please help me by disconnect my account.
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glasgowpartick
(@glasgowpartick) reported
@virginmedia no, need. I have managed to cancel my contract
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
@virginmedia dropping service when I’m listening to Beyoncé’s new album is a hate crime.
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Namit Pandey
(@NamitPandey11) reported
@RobaireBeckwith @virginmedia @virginmobile My wife and i work from home. And last few days were terrible managing with the mobile data. If i not the Other sim. We would have to either take leaves or would have to be on loss of pay. Virgin do not even understand what customer go through in their lives.
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Abu Kamara
(@abkamara05) reported
@virginmedia You’re happy to take my money every month for a service I’m not even using but when I call to close my broadband account there is never any human service to take my call. I waited 45 minutes for someone to answer but I got nothing.
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Hannah Cox
(@H_L_Cox) reported
@virginmedia We asked how to escalate the complaint on the call multiple times and were told there was no other team, we have no complaint number. When we asked again, your staff member hung up. @richardbranson
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Rich Oborne
(@RJOborne) reported
@virginmedia So I’ve just received a letter in the post with ONE DAY’s notice saying my broadband will be down for 33 hours! 1. Will my bill be reduced because I am unable to access the service? 2. Will you be paying for loss of earnings during this time (I work from home)?
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SinKing!
(@andrewmdodds) reported
@virginmedia You didn’t offer me any deal, I just got kicked around your customer service matrix which Keane Reeves would struggle to navigate, it would have been nice to be treated as a human
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Kayleigh Ashworth
(@krashworth88) reported
@virginmedia I am appalled at your service. Intermittent WiFi for weeks, no support whatsoever despite multiple calls (At my expense) to your team to resolve and absolutely no customer service. To then tell me to withdraw from my contract is almost £200! Disgraceful service!!