Virgin Media Outage Report in Chapel Allerton, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chapel Allerton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chapel Allerton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Chapel Allerton, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Huddersfield, Castleford, Bradford, Wakefield, Batley, Dewsbury, Cleckheaton, Liversedge, Mirfield, Shipley, Brighouse, Harrogate and Wetherby.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Wi-fi | |
| Leeds |
Internet | |
| Leeds |
Internet | |
| Leeds |
||
| Leeds |
Internet | |
| Huddersfield |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chapel Allerton, England
Latest outage, problems and issue reports in Chapel Allerton and nearby locations:
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Alistair
(@Alistair_____xd) reported
from
Leeds, England
@virginmedia It is for my boradband connection, I already have a complaint logged about it, just sick of spending my life on hold to you guys.
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have already spoken to your team, and if you look down my twitter feed, it has been 4 months of me just messaging you guys in regards to this, my internet dosen't work, and I want the issue resolved. And I am just told either someone will call me back or to just sit and wait
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have tried everything when it comes to the connection, this is an SNR issue at the exchange meaning my internet intermittently fails. I have been told there is nothing I can do to restore my internet connection apart from getting my internet from another provider
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia Mitigating disaster on your part when you offered the text messaging service. I simply didn’t understand how you do your billing and why I needed to pay September bill when I already paid from August 15th to October 8th and I’ve paid October’s bill yesterday to be
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I think your messaging service is having a dicky fit it keep asking if I need any help and asks me to type yes or no... so I type yes. It say someone will be in touch soon.. then few seconds later it asks me the same questions over and over 😡
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Adam Potter
(@adamptr92) reported
from
Gildersome, England
@BBCWatchdog Virgin Media - great when it works, and super quick. However, lots of outage, awful customer service and no form of compensation for prolonged loss of service despite promises. I will not be renewing at the end of the contract!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginnightmare @virginmedia I’ve gone to @BBCWatchdog you should do too! And the more of @virginmedia customers complain they might have to actually do something! And to stop their so called customer services lies! They need to held accountable for what they do and in many cases don’t do.
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Joseph Hardcastle
(@josephhtfc13) reported
from
Huddersfield, England
@virginmedia @kempsapey It’s not working , sort it out
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James Nemeth
(@James1Nemeth) reported
from
Leeds, England
@virginmedia 2nd weekend in a row where there is a problem in my area with the Internet! This is ridiculous
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Julia Taylor
(@JulzMTaylor) reported
from
Huddersfield, England
Anyone else in #Huddersfield having problems with their #VirginMedia @virginmedia
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I have attempted to do this, but due to my internet connection being down, I was unable to talk to anyone
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia There is an SNR issue in my area,been going on since May, logged a complaint or two in regards to the matter, and it still goes down. Customer service team don't seem to care about it and just tell me to sit and wait for it to come up. Nothing they can do help me. 😠😠
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scott
(@74Scottclarke) reported
from
Wakefield, England
@virginmedia customer services an absolute joke they will not take notice on messenger & insist I follow there instructions on booster that they sent yesterday
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jim petticrew
(@jimp1822) reported
from
Leeds, England
@virginmedia , what a terrible service, without broadband again, been over a week now customer service non exsistant. Looks like I’ll be giving @skyUK a call
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Holly Staveley
(@holly192306) reported
from
Leeds, England
@mrsjackson2205 @virginmedia This is the reason we cancelled with them. We had an on going complaint for around 6 months!! Terrible company so glad we got rid! You cannot talk to anyone on the phone and when you do they are as much use as a chocolate fire guard!
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Alistair
(@Alistair_____xd) reported
from
Gildersome, England
@virginmedia I want to discus my complaint with someone, you guys are constantly breaking promises, I've spent way too much time trying to sort this out now.
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia No I submitted a complaint form yesterday but I’m unsure if it was sent. I never received a ref number so I do doubt if it submitted successfully,
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Michelle B
(@shellbennett) reported
from
Huddersfield, England
If you're trying to watch via red button on Virgin media you can watch on a tablet via Sky Sports app. Use your VM account login via the Virgin Media UK login option on Sky Sports app login #htafc
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Chris Johnson
(@Chris_Johnson85) reported
from
Leeds, England
@virginmedia Yes both wired and wireless items are not working. I have rebooted the router and it makes no difference im still on hold as well we are now hitting the 45 minute mark!!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia You talk about SLA what about telling and training your staff about SLA and not to blatantly lie to customers in order to end and move on to the next customer... why can’t you lt do that! Instead of pontificate to me as a customer on SLA guidelines!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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LesleyMcIntosh
(@LesleyjMcIntosh) reported
@virginmedia awful customer service! Repeated rescheduled installation visits. Was meant to be tomorrow after a month of waiting and was told today it won’t be going ahead and it’ll be another month! Still waiting for a manager to phone me back. I will be going elsewhere
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claire lewis
(@claire_rlewis) reported
@virginmedia @itsmeAlexVega In contract and Virgin won’t release me even though they’re not fulfilling their side of contract to provide me with a service. DO NOT USE @virginmedia they obviously have a serious issue they’re unable to rectify
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Dale Jewitt
(@PterodacDale) reported
@virginmedia back again. Finally had an engineer come to install new box. No actual install done as I didn’t really want it in the first place but took the box and told I can just connect via WiFi for on demand and Netflix etc. That’s not working. Rang to try and sort… 1/
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James Brown
(@JustNice89) reported
@virginmedia Yes I have. I had this issue previously and it was then resolved. Please advise further.
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Yash Ranade
(@yashranade) reported
@virginmedia But your team is unreachable. I have been trying every day. Do you expect us to spend our work days waiting for 3-4 hours just to speak to customer care?
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Barrie Tynemouth
(@BarrieTynemouth) reported
Day 7 no broadband: lunchtime, package from @virginmedia hurrah. Open package; wrong power supply 🤬 Each time you ring the help line you have to go through all the options wait 10 mins for router to restart unsuccessfully before being able to talk to someone - useless setup!
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Chris Fairhurst
(@ChrisFairhurst7) reported
@virginmedia Yeah I have used this numerous times and there is never a problem… but only a TV problem in the area which there isn’t..
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Linzi Mackie
(@LinziMackie) reported
@virginmedia Does this mean some technician was given feedback? I stressed in my conversation that the complaint was NOT about VM staff but about poor signal, strength and overall service. I am often without reliable services for days at a time and have received a penny in compensation
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Linzi Mackie
(@LinziMackie) reported
@virginmedia This ISNT acceptable. I’ve been having these issues since I “upgraded” to 360. It just doesn’t work and my complaint has been ignored
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Louise Mitchell
(@mitchelllou) reported
@virginmedia my son has been trying to cancel student house broadband since July - spent hours on phone - had been told it was cancelled but direct debit still being taken.cancelled by letter but no contact - too scared to cancel direct debit for credit score ££££ out of pocket ?