Virgin Media Outage Report in Horsforth, City and Borough of Leeds, England

Problems in the last 24 hours in Horsforth, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Horsforth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Horsforth, England

The most recent Virgin Media outage reports came from the following cities: Leeds, Halifax, Bradford, Batley, Normanton, Wakefield, Dewsbury, Keighley, Cleckheaton, Shipley, Harrogate, Liversedge, Pudsey, and Wetherby.

City	Problem Type	Report Time
Leeds	Internet	1 hour ago
Halifax	Internet	4 hours ago
Bradford	Internet	11 hours ago
Halifax	Internet	16 hours ago
Bradford	Internet	19 hours ago
Halifax	Internet	22 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Horsforth, England

Latest outage, problems and issue reports in Horsforth and nearby locations:

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 18 seconds ago from Leeds, England

  @virginmedia It was never connected. I haven't been able to access my account because when I try log on, it says my email and account number don't exist

• 
  Norma (Stuckasaurus) Roberts (@westerby1) reported 48 seconds ago from Thornton, England

  @virginmedia You say it's a business number that I spoke to for 23 mins! I checked online & it's not a real area code, but a premium rate number, often used for scams. Thing is, I NEVER ring these people, or press 1, or whatever, I always hang up! But lady said there's nothing u can do, so...

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 2 minutes ago from Leeds, England

  And again @virginmedia have taken payment for a service I cancelled and have never actually used. Still can't log on to my account because it apparently doesn't exist.

• 
  Beau (@fastnodeceo) reported 5 minutes ago from Leeds, England

  @ladyjaney75 @WhichUK When Virgin Media install VOIP phone lines I believe they stick some kind of SIM in for if the network is down, when the engineer knows it is a vulnerable/elderly user from when I asked previously.

• 
  Matt Ward (@mattwillward) reported 7 minutes ago from Castleford, England

  @virginmedia I'm moving home and want to take Virgin Broadband with me. Your 'Let's chat' button doesn't work. Can you help please?

• 
  Gareth Smith 🇬🇧 (@Gstraitz) reported 20 minutes ago from Leeds, England

  @virginmedia any news on why services are down in Leeds please been 12hrs and no luck on any information? Tv is down but broadband and phone are fine

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 20 minutes ago from Leeds, England

  @virginmedia I've received a bill for April but I never actually used your service as I didn't have a compatible socket so cancelled. Trying to sign in, I'm told my email address and account number are not recognised.

• 
  Norma (Stuckasaurus) Roberts (@westerby1) reported 24 minutes ago from Thornton, England

  @virginmedia At least the problem has been solved! I was beginning to think that I was losing the plot!

• 
  Louise🐦🐝🌵🧀🐌 (@astolante) reported 24 minutes ago from Leeds, England

  @virginmedia No, it wasn't clear that a different socket was needed, so rather than have to arrange for an engineer to visit, I cancelled the service. I still have the hardware and am happy to return it

• 
  Chris McCulloch (@Chm14Mc) reported 24 minutes ago from Wakefield, England

  @virginmedia as a rejoining customer, how do I set up an account with my old accounts e-mail address? #gettingstuck #shouldbeeasier

• 
  ★ Kay ★ (@MissModette) reported 27 minutes ago from Leeds, England

  @RestartCarl @virginmedia BT are just as bad.

• 
  Ashley Hirst (@ashleyhirst15) reported 29 minutes ago from Bradford, England

  @skytv are proper jokers account due for renewal and only offered to knock it down by £7 per Month... That's the £7 increase they put on... Virgin media can get same package for £30 cheaper!

• 
  Norma (Stuckasaurus) Roberts (@westerby1) reported 29 minutes ago from Thornton, England

  @virginmedia I've been checking & used the PSA website to trace the call and, seemingly, it is a number from a Dyson "contact us" website! Now, I did contact Dyson, a couple of months ago, but it was via an 0800 number, so I will contact Dyson to pursue the matter. Thanks for your help, John!

• 
  Ashley Hirst (@ashleyhirst15) reported 30 minutes ago from Bradford, England

  @skytv are proper jokers account due for renewal and only offered to know it down by £7 per Month... That's the £7 increase they put on... Virgin media can get same package for 30 cheaper!

• 
  Jonathan 🇷🇺 (@Jonatha72251618) reported 32 minutes ago from Wibsey, England

  @virginmedia you're the worst Internet provider ever, you go down more than a prostitutes knickers

• 
  Mosaicmania (@francesktaylor) reported 37 minutes ago from Otley, England

  @virginmedia really poor customer service. My sister died, I kept her broadband for her lodgers. Months later, house is sold and I’m told I should have returned the router. £40 fee. I live 200 miles away and I’m not psychic! You never told me about this at the time.

• 
  Jamie Whalley (@jamiewhalley87) reported 39 minutes ago from Wakefield, England

  @virginmedia I have been trying to get through to your cancellations department since Saturday. In total, I have been on hold for 3 hours. 1 hour intervals before you cut me off. Your txt service is SH*T. Your agent introduced himself as working for Three, before he disconnected

• 
  Norma (Stuckasaurus) Roberts (@westerby1) reported 39 minutes ago from Thornton, England

  @virginmedia Hi, John, is it possible to find out if anyone rang me just before that call was made? I'm wondering if I've responded to something I shouldn't have? I'm normally very careful about unsolicited calls and, usually, hang up, but I'm only human & we all make mistakes! It was April.

• 
  Laney_32🇾🇪 🐓 (@Laney322) reported 46 minutes ago from Thornton, England

  Question for you. If we have a Virgin Media contract (Broadband) in my Wife’s name and we cancel (contract is up) that to then put a new contract in my name is this allowed for the same address?! #VirginMedia

• 
  Paul Knowles (@ScampyFryNinja) reported 51 minutes ago from Drighlington, England

  @virginmedia your internets gone down in BD11 area. its been off about 15mins now. Router has the red ring around it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Richard Mason (@richmasonpl) reported 3 minutes ago

  @virginmedia How do I change my plan when I phone to be told by the automated service "sorry we can't take your call at the moment please call back" maybe I should look for a different provider if this is your customer service.

• 
  Fionna Gillan-Foy (@Neesongirl) reported 6 minutes ago

  @virginmedia As the case was suppose to be resolved the closed it. I will need to resubmit another complaint. Thanks for trying to assist. This error will now cost VM even more as this is time and stress caused. Have a good day

• 
  JadeiteGemsJewellery (@JadeiteGems) reported 7 minutes ago

  @virginmedia appalling customer service, very very rude lady didn't help at all, paying for 350mb getting that to router but only 90mb from router to wifi, what a rip off, shame on you @virginmedia😡 zero help, zero solutions.

• 
  Stevie Ramsay (@sjramsay7) reported 8 minutes ago

  @virginmedia We need the internet to work. She keeps getting passed from dept to dept without any resolution when we were told you could issue a Dongle Tony’s to allow us to WFH.

• 
  Suraj Khanal (@khanalsuraj41) reported 8 minutes ago

  @virginmedia Why can you not warn of connection problem when the status is being checked?? All we want is information on time so we stay patient. What is the reason of this service problems? Tell us right now, not when it get fixed few days later. Enough of communication gaps.

• 
  Beldridge (@digger338) reported 10 minutes ago

  @virginmedia Yeah two issues now!

• 
  revblock (@revbl0ck) reported 12 minutes ago

  @virginmedia what the hell is going on with your mobile internet. I'm lucky if I get 1mb down and barely getting 0.01mb up, literally unusable!

• 
  Gary Adams (@GazzaAdams) reported 14 minutes ago

  @virginmedia Hi John, thanks for your reply. As I’ve said previously I don’t blame you guys but the system. Being on hold for just over and hour and the line going dead on 5 separate occasions. Finally got through to Keiron this eve who was a huge help. Getting discarded mid convo isn’t great

• 
  Frances Tiplady (@FrancesTiplady) reported 15 minutes ago

  @virginmedia I wish I'd never signed up to virgin media. I notified my change of address over a month ago, and despite 12 phone calls, one if which was over an hour before they cut me off, I still have no internet. Complete waste of space. Furious with them

• 
  Chris Humble (@ChrisHumble79) reported 17 minutes ago

  @virginmedia I made a complaint this morning. I asked for the account to be closed as promised. I was told to call the 0345 number as the resolution. I spoke to someone 3 days ago who was arranging for a call back from a manager. That hasn’t happened. Your company cannot and does not care