Virgin Media Outage Report in North Weald Bassett, Essex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in North Weald Bassett, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in North Weald Bassett and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near North Weald Bassett, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Harringay, Enfield Town, Harlow, Waltham Forest, Waltham Cross, Hoddesdon, Chingford, Loughton, Chigwell, Woodford Green and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near North Weald Bassett, England
Latest outage, problems and issue reports in North Weald Bassett and nearby locations:
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RayWilliamAllsop #RaRa
(@rayallsop1983) reported
from
Enfield Lock, England
@JackieMKM @KimberleyJayne4 @virginmedia That’s a lot of money for a poor service mate, I pay £50 a month that’s for tv phone and internet, but well worth for the quality of service you get. Your welcome 👍🏻.
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
@virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia We have had no coverage over the weekend in december we were without service for 10 days this seems to be an ongoing problem which you are failing to cure
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Sam Morris
(@samorrisuk) reported
from
Walthamstow, England
@virginmedia you are an absolute disgrace! My internet has been awful all week, I work in the NHS and need a stable connection for working from home which I have been unable to get this week! And your chat support person just went on their “break” mid conversation! Sort it out!!
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Any advice on getting in touch with @virginmedia tried ringing, just get cut off, tried website, just crashes, I’m currently spending £100+ a month, for a service I’m just not getting 😔 #HadEnoughNow
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Terry Carney 👋
(@SalesRemedy) reported
from
Sheering, England
@virginmedia Ongoing issues; On ZOOM lag issue. On Netflix during viewing stops, whirls and often crashes. Day to day work, slow load on web browsers, crashes daily even with Ethernet run to office in house. Upgraded recently now £114 a month and still awful WiFi. How do I cancel my contract?
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Sunny Deo
(@sunnydeo) reported
from
Enfield Lock, England
@virginmedia you have one hour to respond with a solution. 5 - hours spent on call centres 3 - failed outdoor pre-installations. 2 - failed indoor wifi installations. 1st - time customer. This how you treat customers? No solution today, fine, I’ll go with @skytv
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Keith
(@CridlandKeith) reported
from
Romford, England
@virginmedia Hi Vm I have finally got through to your customer service department. VM should address these issues if the truly value their customers
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Dr James Morris
(@Cyberwest) reported
from
Tottenham, England
@katerussell Virgin Media support once told me that 2 days of no service were because “accidents happen”. I immediately switched to another broadband provider and will never go back to Virgin.
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
@virginmedia Hi, When trying to watch anything “on demand” it continuously crashes, and we get a variety of error codes, and anything HD, doesn’t load at all. My 2nd box doesn’t work, it just stays on the start up page with the circle spinning. We have pretty much lost wifi upstairs. Help!
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia Spoke to someone in customer service and hopefully your IT dept will resolve the app issues .... but you still haven’t replied to this tweet AND my internet connection is atrocious. So glad I’m teaching online .... not 😩😠
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Graham Long
(@Grahamthecabbie) reported
from
Romford, England
@virginmedia no wifi, no television, no landline. Again! Your service is dreadful! Won’t be using you again when the contract is finished!
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia No apparently there are ongoing issues in my area Cm5 9az which you are hoping to resolved by the 5th but not definite i just wish you would inform customers when these faults occur rather than us chasing you up
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グラハム・スミス®
(@BancoDePapa) reported
from
Tottenham, England
@virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Gary dorrington
(@Garyonline1) reported
from
Chipping Ongar, England
@virginmedia Also it would be nice for someone to point out what is the problem we are currently having.
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Annie Lou
(@AnnieLouLDN) reported
from
Tottenham, England
@virginmedia I want to use your app, I really do but I can’t create an account as my acc no (as found on top right of my paper bill) is only 8 digits. And not the 9 you require. Why is using your service so difficult? And my internet connection so rubbish? PS. I can count!
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Could someone from @virginmedia please tell me if the internet is down in the CM21 area? I have no tv, internet or telephone connection. TV is showing error code (W02) many thanks #Help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marty Jackson
(@martyajackson) reported
@SandraGillett1 @virginmedia Sadly Virgin Media will not do anything of lasting effect, Sandra! I bet they will tell you “we’ve upgraded you/your speed” or similar to keep you from leaving but give it a month, you’ll be back to the same problems. Virgin are actually a joke & liars at this point.
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Juggzy Malone
(@Juggzy) reported
@virginmedia It is not an area issue. How many times must I repeat this? Uour engineer broke it while he was splitting my Internet connection to share with next door. He was rude to me and said it would be OK then went away without checking that it was switched on.
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Nou Campy FTW!
(@NouCampyFTW) reported
@virginmedia Nope nothing. Terrible service.
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
@virginmedia They need to get out here sharpish and correct their damage because it doesn't just affect my home but also others now....
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TheCaptain
(@andrewpm1) reported
Love that @virginmedia have helpfully sent us some lovely packing boxes to return their boxes! I’m going to go to the exact same amount of effort to return them as they have to restore our service! Called on Saturday, told 72 hours and 120 hours later, still not happened!!!!
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Marty Jackson
(@martyajackson) reported
@SandraGillett1 @virginmedia Truth is that @virginmedia only care for money, not great service. Their focus is on attracting new customers. I’ve had similar customer service problems as you multiple times, it’s just their way of dodging responsibility/accountability for the fact their service is awful :(
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Eyeball9001
(@Eyeball9001) reported
@virginmedia Yeah no luck there. Wifi has always been terrible no matter how many times someones come to check. Been using a wired connection for years but this new pc doesn't recognise the ethernet cable, if it did this wouldn't be much of a problem.
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stonkaman
(@stonkaman) reported
@chrisjhack @virginmedia Nice of you can get it......I took a new deal 2 years ago and was promised TiVo V6 never came......since upgraded to Oomp bundle bit still stuck on old TiVo and SuperHub 3 with its lacklustre coverage
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Mark Stanford
(@MarkStanford05) reported
@virginmedia Hi I have just had one of your engineers out to my house as being a vulnerable customer, and he has come inside my house with no PPE (ie. No Mask and Gloves) I feel that this is a urgent matter that needs to be raised could you please help me?
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Socialist 🇵🇸✌️🌹
(@Moon_Crater_Kal) reported
@virginmedia Hi.. Please can someone help me with how can I get online chat with someone? I've tried but can't find it on any virgin media website?! Thank you