Virgin Media Outage Report in Old Swan, Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Old Swan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Old Swan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Old Swan, Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Ellesmere Port, Skelmersdale, Birkenhead, Prenton, St Helens, Widnes, Prescot, Runcorn, Upton and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Wigan |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Old Swan, England
Latest outage, problems and issue reports in Old Swan and nearby locations:
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Steph
(@SA57EPH) reported
from
Wigan, England
@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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AME
(@AMEB62) reported
from
St Helens, England
@virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Marcas Seán Pádraic Ó Donnċú
(@MJPArmario) reported
from
St Helens, England
@virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Juno Mawhinney
(@JunoMawhinney) reported
@virginmedia Wifi in my house is so poor I ran out of data in my own house. I can’t watch anything via my phone outside my living room without a poor connection! I have virgin media and virgin mobile but it’s 💩💩💩
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Martyn Price
(@MartynNPrice) reported
@th3nightking @virginmedia Their 'customer service' is......I'm not sure I can describe just how terrible it is. I've spent over 2 hours on the phone, paid £48 one month after cancelling my contract and they're still billing me. It would be easier to chew my own leg out of a bear trap!
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iain king
(@inbrediaino) reported
@virginmedia Great service from @virginmedia yet again! Latest estimate for fixing area fault is 10 am on the 10 th of June!That will be almost 72 hours after the service failed in EH7! Great job guys. Anyone want to explain???
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✨Emily ✨
(@LangersBangers) reported
@virginmedia hey, i was told my signal should be okay and i can use my full allowances easily in france, but i have absolutely 0 signal for 2 days pls help xx
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Scarlett
(@Scarlett_GGs) reported
@virginmedia Appalling service as usual. Now into my 3rd day with no internet, estimated fix time pushed back 5 times and now over the time for the last one with no further info available. 2 days working missed so far and a big event. Time to go back to sky.
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Kevin Harley
(@kevinsharley) reported
@virginmedia I'm having ongoing broadband problems and I can't speak to anyone on your line. All I get is a msg telling me "there are problems" and that your team are still trying to fix them. How long will it take you to fix them? And how can I talk to somebody?
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Shea Coffey
(@SheaChristie3) reported
@virginmedia At no time was I offered the package for £16, so you have a massive gap for what seems to be exactly the same thing. Can you confirm NO customers are getting your £62 service for £16? @MartinSLewis
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Scott Miller 🇺🇦 🇪🇺 🏴 💙
(@ScottM083) reported
@virginmedia - terrible service re outage of broadband in EH7 area. No service since Tuesday afternoon and have seen 3 "deadlines" for getting it fixed pass by. WHEN are you actually going to send an engineer. Apparently you know what the problem is, so get it sorted now!
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lee-yon-ar-dow (virgin media hate account)
(@felhaunter) reported
@virginmedia yes ive checked it for issues, yes ive signed in to run through diagnostics, yes ive been told this before, no it hasn't fixed anything
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Christopher Black
(@chicoblack1875) reported
@virginmedia my upgrade and doesn't sort my initial issue. He than hangs up the phone. After another call, which lasted an hour, someone seems to have sorted my issue (or so I thought). Now, my package price has jumped to £165 per month somehow. If I was a new customer, the same package