Virgin Media Outage Report in Old Swan, Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Old Swan, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Old Swan, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Old Swan, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Prenton, Prescot, Upton, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Wigan
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
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Virgin Media Issues Reports Near Old Swan, England
Latest outage, problems and issue reports in Old Swan and nearby locations:
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Jonathan SC ن Esq. (@jonathansc) reported from Birkenhead, EnglandThank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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Cookie (@MissDonnaCooke) reported from Runcorn, England@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Keith Bolton (@KeithJBolton) reported from St Helens, England@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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Clare B (@clarebellla) reported from Liverpool, England@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England@virginmedia is there a problem with internet in Widnes r has gone off
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Chlòe (@tweetsfromchlo) reported from Liverpool, EnglandHi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Kev (@kkgorny1972) reported from Liverpool, England@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, EnglandI literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Rebekah Jones (@Rebekah87816847) reported from Birkenhead, England@virginmedia ... down AGAIN ... seriously get it sorted ..
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Glyn Peach (@Glynpeach) reported from Wigan, England@virginmedia worst customer support service I’ve ever experienced
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Sam Tempest (@SATempest) reported from Heswall, England@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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WirralDad Rob (@wirraldad) reported from Wallasey, England@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Jeanette Lewis (@jenlew1983) reported from Liverpool, EnglandYet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Sam Tempest (@SATempest) reported from Heswall, England@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
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Cookie (@MissDonnaCooke) reported from Runcorn, England@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Angus Gillan (@angusgillan) reported from Seaforth, England@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
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Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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Keith Bolton (@KeithJBolton) reported from St Helens, England@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hugh Terry 💙💙 (@Hugorelly) reportedToday's enjoyable remote recording session unfortunately ruined by my internet connection repeatedly going down! Frustrating really. #VirginMedia
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Liz Tuite (@tuite_liz) reported from Atherton, England@virginmedia Could the problems in the area have caused damage to the equipment? As it was working fine before. Do I get compensation for all this time as the earliest appointment is Friday 14th?
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Mrs Smith (@SmithysMaud) reported@virginmedia Taking payment every month whilst we sit here with no tv, no broadband. We have a contract, I pay for your service, you aren’t providing that so I’m not paying. I’m already paying for extra data every month on our mobile bills. Virgin media is a joke.
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andi (@andimccaig) reported@virginmedia Going through trying to fix broadband and am not getting an option for live chat.
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Tony McDonough (@tonymc39) reported@virginmedia There’s other people on this thread now with equally poor experiences. Maybe you could make some effort to help them?
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Mark Gossage (@bulkbiker) reported@virginmedia Your customer facing systems are obviously not fit for purpose and your staff have lied, hung up on me and been relatively unhelpful throughout the process. I would strongly recommend nobody use your services.
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Jill Dollard (@JillDollard) reported@ar_mu I tried to cancel some of our services with them and apparently it made our bill more expensive to get less from them!! They have no interest in helping customers @virginmedia
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Nathan (@NathanALAW93) reportedI have @virginmedia 1000mpbs and atm east 3/5 games is very laggy as landing at a location on @FortniteGame is this a server problem it’s all the time? I’m confused as my speeds are the best you could get.. it happens with everyone in the same squad not just me? #fortnite
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Crystal McAllister (@mummymcallister) reported@virginmedia I have called and you are telling me an automated exact same thing with no time frame but that it is an ‘extremely difficult issue’ so I am still no wiser.
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Natalie “Cupcake” Thomson (@NThomson1983) reported@virginmedia We can do, however, we’ve already wasted so much time on the phone with your very unhelpful & quite frankly rude & abrupt “customer service” assistants, that it doesn’t fill us with much hope that you’ll actually help the matter along…