Vodafone Outage in Plumstead, Greater London, England

@VodafoneUK my phone is restricted and told me to call customer service... I called, and it just repeats what it’s been saying when I try ring other numbers. It also didn’t send me my normal text to say my bill was due and tried to pay it on the day and said I have nothing to pay

Very disappointed with @VodafoneUK 8 years as a customer. I am due an upgrade and get absolutely nothing from them. Every year the cost just goes up!

@VodafoneUK thanks for the great customer service tonight! Cancelled my broadband (moved) and upgraded my phone plan - both reps I spoke with were ace 👌

I would strongly advise against anyone ever using @VodafoneUK for their internet, have been without internet for three days and their customer service is terrible and still no fix. As a freelancer I’m losing money because I can’t work, and Vodafone have done nothing

@VodafoneUK I hope that you sort out your customer service, i had to cancel my order because of redirection issues that was not done properly. I am really disappointed.

@VodafoneUK utterly is shock that my friend I recommend to leave o2 to you. Has endured the worst customer service and your app is also technical faults and now she’s disconnected! Please kindly explain

@VodafoneUK trying to contact Vodafone for the whole week got put on hold for hours issue still not resolve! Unhelpful online live chat very disappointed being customer with Vodafone for over 12 years!

@VodafoneUK The issue is Ben, I received the new upgrade phone but never recieved the bag to send the old phone back

@VodafoneUK This doesn’t mean that you make 4G work like shit so people have to upgrade. Thanks.

This is becoming a daily frustration and I look forward immensely to leaving this terrible company @VodafoneUK next month when my contract is up. I don’t care for your offers

hi, My card has arrived 😊Could you please help me to remove the Stolen/Lost bar😊 I sent you a private letter, but you didn't reply to me @VodafoneUK

We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

@Tractorgirl @TalkTalk @VodafoneUK If that happens I'll just cancel my dd and accept a number change. I don't understand how one of the biggest broadband companies don't have the technology to move their staff to home working and continue operating.

@Tractorgirl @TalkTalk @VodafoneUK My internet is so slow that when I video call a group of friends I'm unable to join in. They can't hear me and my screen keeps freezing, I can only communicate by typing in chat whilst watching them chat away to each other. I live alone, internet is so important for me to connect

@Tractorgirl @TalkTalk It's crazy, their message is that they're not running those services because of covid which suggests they haven't managed to make the move to working from home. I would've just upgraded with them but instead I'm moving to @VodafoneUK who've been great and will cancel TT for me.

@EE so I’ve just spoken to one of your representatives, seemed like she couldn’t give a flying **** about my continuing issues with your services! Off to @VodafoneUK it is #nonetwork #ripoff #avoid #byebye

@VodafoneUK Despite requesting say 8 times for over 6 weeks you still have not sent me my SIM card. Have been a customer for 25 years plus, will not be for much longer. Totally let down by @VodafoneUK @VodafoneGroup

@VodafoneUK in the middle of a crisis you receive this JASON, we’re making a small change to the cost of your plan. We never want to From 30 March 2020, your plan(s) will go up by 2.5%. This is in line with the UK inflation rate (measured using Retail Price Index, n

@VodafoneUK i cant get through to customer services and my data and calls have been barred for over a week now - ive paid my bill

@VodafoneUK How does it help or why do I need , all time am at home :)

@VodafoneUK hi we have had no home broadband service since Thursday morning. I've been told by your staff everything from it will be resolved in a couple of hours to it could take 72hrs. It's not good enough I want the service I pay for please

@VodafoneUK could I please request a call back from somebody who speaks clear English as I’ve had an ongoing issue for 3 months that is still not sorted and I believe this is due to a launguage barrier and not been understood properly

@VodafoneUK Is there network issues around the G1 2FF area in Glasgow. Keeps jumping between 3/4G

@VodafoneUK AVOID AT ALL COST!! DO NOT GO OVER TO THIS NETWORK, BELIEVE ME YOUR REGRET IT!

@VodafoneUK No point you don’t help anyway been trying for 9 days and still no help given, I requested a call back from complaints 4 days ago and still waiting.. diabolical company, I’m just cancelling direct debit and contract

@VodafoneUK Mr Ahmed from Alexandria Egypt gave me an exceptional customer service. Please reward him

@VodafoneUK You need to give me a UK call centre number for somebody with seniority right now or I will publish the content of my support calls.

@VodafoneUK check this awful network out on trustpilot and see the very bad reviews!

@VodafoneUK The experience I have had with your support contains elements that are literally illegal. You will be contacted by the ombudsman. I have it all on record.

@BlacksTTer @VodafoneUK It's been explained to me. Spoke to Nathan online support who was very helpful. My contract is up soon. The price goes up after it ends so I'll upgrade or goto pay as you go. If it didn't I'd been pissed as I was told it wouldn't go up for the duration of the contract