BT (British Telecom)

BT (British Telecom) Outage Report in Usk, Monmouthshire, Wales

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Usk, Monmouthshire, Wales 01/13/2026 07:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Usk, Monmouthshire, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Cardiff, Newport, Cwmbran, Newbridge, Blaina and Abertillery.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomNewport Internet
United KingdomCwmbran Internet
United KingdomCwmbran Wi-fi
United KingdomCardiff Internet
United KingdomCardiff Phone

Community Discussion

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BT (British Telecom) Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

  • crocker74 Ryan Crocker (@crocker74) reported from Cardiff, Wales

    @btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    @bt_uk Your wifi is absolutely ******* shit, thanks

  • DjGiggsy Giggsy (@DjGiggsy) reported from Cardiff, Wales

    Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense

  • lowri_anne lowri anne williams (@lowri_anne) reported from Cardiff, Wales

    @btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc

  • AndrewHazard Andrew Hazard Photography (@AndrewHazard) reported from Panteg, Wales

    @bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !

  • nicnacnoopixs Nickynackynoo (@nicnacnoopixs) reported from Trethomas, Wales

    @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

  • storrmin571 Nörm•i•am (@storrmin571) reported from Cardiff, Wales

    @virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • crfc1876 Neil 'DBtC' (@crfc1876) reported from Cardiff, Wales

    @bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • alord1605 Alison Lord (@alord1605) reported

    @bt_uk Unfortunately the only customer service updates are from a bot and the estimated service fix day/time has passed. Appalling customer service. Please register this as a complaint as there is nowhere else via your website to actually register one , which goes against regulation.

  • JulioBoshmore Sam Bowden (@JulioBoshmore) reported

    Is this Leeds Utd tv im watching @btsport? That was awful

  • alord1605 Alison Lord (@alord1605) reported

    @bt_uk Message received - just now: Hi, it's the BT Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 20-Apr-2023 10:23 Estimated fix date: 22-Apr-2023 10:22 Sorry for the inconvenience.

  • carlschoice Carl🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@carlschoice) reported

    @btsport what’s wrong with your tv app nearly always stops or buffers we’re paying for this and it’s poor service

  • simtoons Simon Annoot (@simtoons) reported

    How are @btsportfootball @btsport able to show the LazioTorino game from 17:00 rather than the 17:15 start? Has the three o’clock blackout been changed?

  • beth_axfo Beth🦩🏳️‍🌈 (@beth_axfo) reported

    @bt_uk and after rising our bill by an astounding £5 for me not to be getting the service Im paying for is ridiulous, after being told our contract will be fixed at £32 for 2 years, only for your team to say “that was from a 3rd party so we dont know what was said” 2)

  • 10_Parsons_ Marc Parsons (@10_Parsons_) reported

    BT have double charged us, increased prices and now I’ve been told internets down till the 27th??? @bt_uk can’t get an agent to call yet displaying it on their website How do I raise a complaint ?

  • marco_aveta O'bbiond ...senza capille \_(ツ)_/ 40°50'N 14°15'E (@marco_aveta) reported

    @btsport is the blackout law been revised for @SerieA_EN games?

  • beth_axfo Beth🦩🏳️‍🌈 (@beth_axfo) reported

    @bt_uk Sorry Catherine but Im not phoning again. Your team seemed pretty adamant yesterday that they were not going to help other than run a diagnostic test. That test said our internet is strong. After me telling them that my room is a black spot, they passed me around! 1)

  • powder_66 Peter Welsh (@powder_66) reported

    @bt_uk please explain why my internet keeps dropping out? Premium service that only works intermittently...shoddy.