BT (British Telecom) Outage Report in Usk, Monmouthshire, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Usk, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (6%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near Usk, Monmouthshire, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Pontypool and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
||
| Newport |
Internet | |
| Newport |
Phone | |
| Cardiff |
Internet | |
| Newport |
||
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Usk, Wales
Latest outage, problems and issue reports in Usk and nearby locations:
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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Hadley 🏴🇪🇺☠️🌈
(@ferch_Cenydd) reported
from
Cardiff, Wales
@btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Owen
(@Owen_Jenkss) reported
from
Risca, Wales
@bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Desta Omar
(@desta_omar) reported
from
Cardiff, Wales
6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.
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🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ ||
(@cosmickx) reported
from
Cardiff, Wales
@bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off
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Mike Houghton
(@MHswans) reported
from
Cardiff, Wales
Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Adam Lee
(@AdamLee2011) reported
from
Newport, Wales
Bt sport not working on virgin media 😡 #Btsport #virginmedia
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Janine Bates
(@JanineBates) reported
from
Cardiff, Wales
@bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre
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🏴☠ Mr Mallett ☠🏴
(@Mr_Mallett666) reported
from
Newport, Wales
@btsport sort your streaming service out 🤔
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Nick Speed
(@speedupdating) reported
from
Cardiff, Wales
@seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion
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Chris Murphy
(@murfilicious) reported
from
Cardiff, Wales
@bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Shane Reece
(@ChinnyNo12) reported
from
Caldicot, Wales
Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Gavenny Baggie
(@R_Bradley_WBA) reported
from
Abergavenny, Wales
@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Marshalls
(@treesurgeon47) reported
Was told I was getting an update today from @bt_uk and that my complaint had been escalated to management. Not made the slightest difference. Still no call back or update. Pathetic!
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Reece ryan
(@Reeceryan14) reported
@bt_uk Service was restored next day. But the dropping out issues have been the last few days. I am assuming this is down to high volume of usage?.
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Mat IrishGuardian
(@matirl80s) reported
@BTCare @BTGroup need support tried to complain of terrible speeds constant can’t use online page
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Shuban
(@TheRealShuban) reported
Disney plus aint as bad as I thougt Wished @bt_uk carried it. Save me having to use a chromecast
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Nikki Black
(@nikki_inthesun) reported
@bt_uk you were ever so helpful when I had previous WiFi issues, I'm hoping for more super help. Most of my house now gets satisfactory WiFi coverage. Just 2 bedrooms are still quite poor. I believe you'll kindly supply WiFi extending discs? How is been to claim these? Thankyou
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Disappointed Optimist
(@disappoptimism) reported
@michaelc1961 @mrjakehumphrey @btsport Nobody, he’s a peer and colleague of a female colleague bullied by viewers. Maybe you’ll pay attention next time when **** is going on and call people out for it as as
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phil anslow
(@AnslowPhil) reported
@bt_uk broadband must be the worst in the world how can someone come out to fix it then for two days later not work again 🤔🤔
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Elizabeth Daminger
(@LizJ73) reported
@bt_uk Did a check . The fault isnt here. It seems to be at your end. According to that you have problems in a few places.
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S J Hammerschmidt ✋🏿♥️🤚🏻 #StopRacism
(@sjhammerschmidt) reported
@NickAuger88 @A_D_Jones @btsport He’s technically brilliant. But the constant (failed) attempts to be funny have led to me turning down the sound in the past and listening to the radio. Guarantee he and Kay will be doing next weekend’s EMD.
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Jill
(@LavenderFairy79) reported
@BTCare 2/2 why can't an existing customer. Out of contract, have the same deal a new customer can have? Full fibre 300 for £39.99 a month? Rob said you would rather lose a customer?!