BT (British Telecom) outages and service status in Usk, Wales

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Usk, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Usk, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cwmbran, Pontypool, and Chepstow.

City	Problem Type	Report Time
Newport	Internet	15 hours ago
Cwmbran	Internet	2 days ago
Pontypool	E-mail	3 days ago
Newport	Wi-fi	3 days ago
Newport	Internet	6 days ago
Newport	Phone	9 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

• 
  Tom Neville (@TNevillee) reported 3 seconds ago from Trethomas, Wales

  BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

• 
  Gregg 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@GreggC_CC) reported 5 seconds ago from Newport, Wales

  @jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.

• 
  Owen (@Owen_Jenkss) reported 18 seconds ago from Risca, Wales

  @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

• 
  Andrew Hazard Photography (@AndrewHazard) reported 24 seconds ago from Panteg, Wales

  @bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose

• 
  WPTuts (@WPTutz) reported 5 minutes ago from Pontypool, Wales

  @bt_uk not happy that my broadband upload speed has dropped by nearly 70%... As a key factor to paying for the service, this is unacceptable! 👎

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 9 minutes ago from Henllys, Wales

  Shocking service from @bt_uk - no phone or internet for a week! Vulnerable adult here and nobody cares! welfare - ref C37677360 - only comms I'm getting is from Dave at @OpenreachHelp ! Sort it out BT!

• 
  Shaun Porter (@srp0000) reported 17 minutes ago from Newport, Wales

  Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.

• 
  Tom Neville (@TNevillee) reported 19 minutes ago from Trethomas, Wales

  @bt_uk Your wifi is absolutely ******* shit, thanks

• 
  Tom Neville (@TNevillee) reported 26 minutes ago from Trethomas, Wales

  Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

• 
  Dai Williams (@Dai_ssrs) reported 26 minutes ago from Pontypool, Wales

  Did Liverpool have problems at centre back last season? Because I don’t think @btsport have mentioned it yet

• 
  Gavenny Baggie (@R_Bradley_WBA) reported 26 minutes ago from Abergavenny, Wales

  @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

• 
  🏴󠁧󠁢󠁷󠁬󠁳󠁿☠ Mr Mallett ☠🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Mr_Mallett666) reported 27 minutes ago from Newport, Wales

  @btsport sort your streaming service out 🤔

• 
  Max (@Max25143798) reported 27 minutes ago from Newport, Wales

  @J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊

• 
  Sam Smith-Higgins (@SamSmithHiggins) reported 28 minutes ago from Pontnewydd, Wales

  @OpenreachHelp @bt_uk over to you. Can you put in writing what the problem is please? You refused yesterday. @OpenreachHelp are listening and want to help.

• 
  Adam Lee (@AdamLee2011) reported 36 minutes ago from Newport, Wales

  Bt sport not working on virgin media 😡 #Btsport #virginmedia

• 
  JJ 🐧 (@Cobblerja) reported 37 minutes ago from Brynmawr, Wales

  @bt_uk my services are currently off. Ringing your customer services are a dead end. Please sort it out

• 
  Nickynackynoo (@nicnacnoopixs) reported 39 minutes ago from Trethomas, Wales

  So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change

• 
  Nickynackynoo (@nicnacnoopixs) reported 44 minutes ago from Trethomas, Wales

  @RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone

• 
  Greg (Big Bernie) MW7BUF 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇵🇸 (@BigBernie4) reported 46 minutes ago from St. Julians, Wales

  @bt_uk no service all afternoon in the NP19 7LT area. Checked the status page, no known issues apparently. Tried to speak with an advisor, and there are none available. What's happening please?

• 
  James Moss (@UKEmpLawyer) reported 54 minutes ago from Allt-yr-Yn, Wales

  @omitbdf @bt_uk The person I spoke to from @bt_uk, who eventually called me back, did not know what LOS meant on the Openreach ONT. I had to Google it & informed him it meant Loss of Signal. Pathetic service so far - we still have no WiFi.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa & Millie (@LisaHewitt67) reported 6 minutes ago

  @bt_uk you don’t make it easy to be contacted and discuss an issue

• 
  Kasim (@Kasim26767212) reported 13 minutes ago

  @bt_uk Whats the customer setvice number ?

• 
  Kenta (@nemurikyosirou) reported 13 minutes ago

  @bt_uk If you cannot resolve this here/via DM, issue a "Deadlock Letter" immediately so I can take this case to the Communications Ombudsman.

• 
  Paul stagg (@Staggly) reported 14 minutes ago

  @bt_uk are you not contractually supposed to prove a bill? if you won’t let me log in to my account or let me reset passwords etc to get access and still can’t fix this issue after a week surely that’s breach? i will cancel my direct debit until i can access my bills

• 
  Graeme Davis (@GraemeDavis) reported 14 minutes ago

  @bt_uk Thanks for this @bt_uk - i did manage to speak to a BT *human being* and the problem is outside my home, BUT the process has triggered BT to book a fourth appointment to connect me to fibre. I’ve had three engineers who say it is impossible - Grade 2 listed house in a conservation area; cables would need multiple way leaves, no practical cable access to my house which is permitted by Grade 2, difficulty of routing inflexible cables once inside. I’ve accepted this, fibre cannot be installed to my home. How do I cancel the engineer and not rebook the engineer appointment which has been set up? There appears to be a lock on the system where it can only be rebooked even by BT; cancellation is absolutely impossible. Should I try a letter? Any phone process doesn’t work as operatives are not authorised to cancel but can only rebook.

• 
  Alison indge (@AliIndge) reported 15 minutes ago

  Give @bt_uk a slow hand clap for messing up my email password - I made a BT ID which then said incorrect pw on my BT email account so I changed it - then tried to log in to the new BT ID account and it’s saying wrong pw too - give me strength 🤬

• 
  Adam Darke (@adarkelimited) reported 16 minutes ago

  Another 3 hours on phone to @bt_uk today. Still unresolved, still no call back from manager, still no email as promised from bosses. Comfortably the worst customer service in the UK.

• 
  Brian McBride (@brian_mcbride1) reported 16 minutes ago

  @bt_uk @simboman The BT Guides are telling me that this problem, logging into account, is a known issue and @BT_UK are working to resolve it. I note Allison Kirkby is going to retrieve the battered BT brand. Good luck Allison.

• 
  Tracy Kydd (@injuredcyclist_) reported 18 minutes ago

  @bt_uk can I get some help still waiting for my internet to be fixed since it was your engineer that some something to it outside line been a week now

• 
  bazzer (@thematrixzion) reported 19 minutes ago

  The @bt_uk app is a load of crap it updates you can’t use it even to turn my kids Wi-Fi back on