BT (British Telecom) Outage Report in Usk, Monmouthshire, Wales
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in Usk, Wales
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (6%)
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TV (1%)
Live Outage Map Near Usk, Monmouthshire, Wales
The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Chepstow, Pontypool and Cwmbran.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Usk, Wales
Latest outage, problems and issue reports in Usk and nearby locations:
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Gregg 🏴
(@GreggC_CC) reported
from
Newport, Wales
@jackfb22 @btsport @btsportrugby @virginmedia Glad it's on channel 4 too today. Even if it's not so good commentary. Has to be a feed issue somewhere, because the adverts were fine.
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Nörm•i•am
(@storrmin571) reported
from
Cardiff, Wales
@virginmedia signal dropping out from broadband all week. Makes you realise how good @bt_uk are.
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OzUrfa
(@OzUrfaCardiff) reported
from
Beechwood, Wales
@btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt
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Andrew Hazard Photography
(@AndrewHazard) reported
from
Panteg, Wales
@bt_uk I think ‘inept’ just about covers your customer service #unfitforpurpose
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@bt_uk @Tommy_OConnor You should be ashamed writting that, no sports coverage due to most serious situation we are likely to face in peace time and you want to charge 😱😱😱 On the poor service list you go for when this is over...
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Shaun Porter
(@srp0000) reported
from
Newport, Wales
Premiership coverage is so much better on @btsport than @SkySportsPL at the moment, more polished, better interviews, less stupid playground style questions by pundits.
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@bt_uk what’s going on guys - after a run of two weeks and no internet issues now we’ve got nothing again !
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
@bt_uk Your wifi is absolutely ******* shit, thanks
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
@RichCounty27 @bt_uk Unbelievable honestly, we pay for the super fast broadband as we use it for home tv and both for work but am seriously considering moving now - another bloody week with no service and paying a fortune to run a hot spot thru my phone
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company
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Neil 'DBtC'
(@crfc1876) reported
from
Cardiff, Wales
@daviesjanet6 @bt_uk @Tommy_OConnor Yes, saw that in the thread, BT are being very dumb in this, they can no longer provide a service, through no fault of their own, but want to charge people to stop the package, Sky have shown far more decency and common sense
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Nickynackynoo
(@nicnacnoopixs) reported
from
Trethomas, Wales
So after 2.5hrs of trying to source the issue and finally getting confirmation that our internet fault is outside of the house and down to @bt_uk have now been advised it’ll be fixed my 9th April - looks like we won’t be working from home this week then !😡 #time to change
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markg
(@markygee6) reported
from
Cardiff, Wales
@btsport sort the commentary audio out! Sounds like Sav and Co are commenting from someone's front room. Terrible! Dead atmosphere.
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Simon Evans
(@SimonLemons47) reported
from
Cardiff, Wales
@peteclase @btsport @virginmedia Yes it’s awful. Gone to @Channel4 instead. @btsportrugby @btsport aren’t bothered it seems #EDIvMUN
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Tom Neville
(@TNevillee) reported
from
Trethomas, Wales
BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out
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Ryan Crocker
(@crocker74) reported
from
Cardiff, Wales
@btsport been trying to cancel or pause my subscription since football sent on hold. Phone lines jammed solid and No method via your website!!! Take a lead out of @sky book, and update your website. £36 a month for nothing! #Corvid19uk
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Giggsy
(@DjGiggsy) reported
from
Cardiff, Wales
Why is it only now that I’ve thought about #MikeRiley using his self isolation to it’s full advantage. He could sit down & review the countless decisions that ‘his’ referees have f*cked up over the last 2 seasons. I’m sure @SkySports @btsport & @BBCSport could supply the footage
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Max
(@Max25143798) reported
from
Newport, Wales
@J_P_Green @btsport Fight won't be Khan never in a boring fight ! I see it going 12 rounds well I'm hoping 🤞💰🥊
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport let me cancel/freeze/suspend my contract. I’m a zero hours worker. Every penny counts. @SkySports & @PremierSportsTV have obliged. #DoTheRightThing #getamoralcompass #supplyteacher @huwbbc
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lowri anne williams
(@lowri_anne) reported
from
Cardiff, Wales
@btsport do the right thing and let us cancel our contract! I’m a zero hours worker and every penny counts. @SkySports and @PremierSportsTV have been more than fair #DoTheRightThing #getamoralcompass
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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m bulp
(@mbulp1) reported
Dear @bt_uk @BTSopenreach. Aware Government has promised a massive Fibre Installation by 2026, Writing to request an investigation for FTTP to my premises (1/2 mile over open fields from existing network) as the current copper service is constantly breaking by tree damage. Pls DM
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Aaron-Lee Hirst
(@Posh_boy_1994) reported
@bt_uk @MarcAllera Can I please have a email to contact you on regarding a continuous issue I’m having with your service. I will soon have to take matters further if no communication
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Ben
(@bph73) reported
@bt_uk what's the email address of your complaint department? Can't find it on the "contact us" section of your website
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Ben
(@bph73) reported
@bt_uk Yeah, BT have increased my monthly bill for broadband because of inflation and their need to invest in their network. But prices for new customers haven't changed, doesn't seem like BT are treating their customers fairly. @TheFCA
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Anthony Hibbs
(@HibbsA) reported
@janie07 @bt_uk It’s ridiculous isn’t it? Spoke to at least 10, friendly, trying to help but can’t, BT staff. No ownership of problems. Apparently my landline was cut off when Openreach installed fibre. Why?! So it’s had to be installed as a new connection. The drop outs? Infuriating.
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Stephen
(@SteveJC92) reported
@bt_uk Can I just give a shout out to Dan from the sales support team. After 12 days, and 7 cancelled orders for broadband, I was put through to Dan. He finally managed to sort it, and the hub arrived today. Absolute legend 🙌
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R J T
(@offtheequipment) reported
@bt_uk broadband installed yest. Hub on orange (no connection). Engineer thinks it's due to 'upgrade to the head unit'. Called up. Guy has booked engineer... for Tuesday. I need to know what the issue is and exactly what compensation I'm due before cool off period ends
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Catherine Johnson
(@Catheri93331915) reported
from
Macclesfield, England
@bt_uk Openreach chat unusable - keeps looping to error - how can I get help please
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Richie
(@RichieUK_TTV) reported
@BTCare Hey! For over a year your website would only offer Fibre Essentials even though my line supports speeds of 73Mb (as I had this from you previously), your website is now letting me order Fibre 2 again, but says max speed is 50 down, 8 up, if my line supports higher 1/2
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Jane Barker🍃💚🍃🌻🌻🌻
(@ecojaney) reported
@bt_uk your customer service is appalling. Full Fibre upgrade processes wrong - cut off my broadband in error 31/3 and nobody knows how to reconnect me. Told I have to wait for engineer to come 19/4 - nearly 3 weeks 😡 Order supposed to be expedited but stuck in system for days!