BT (British Telecom)

BT (British Telecom) Outage Report in Usk, Monmouthshire, Wales

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Usk, Wales

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Usk and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Usk, Monmouthshire, Wales 12/25/2025 12:50

December 25: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Usk, Monmouthshire, Wales

The most recent BT (British Telecom) outage reports came from the following cities: Newport, Cardiff, Cwmbran, Newbridge, Blaina, Abertillery and Pontypool.

Loading map, please wait...
City Problem Type Report Time
United KingdomNewport Internet
United KingdomCardiff E-mail
United KingdomCardiff Total Blackout
United KingdomNewport Internet
United KingdomNewport Internet
United KingdomNewport Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Usk, Wales

Latest outage, problems and issue reports in Usk and nearby locations:

  • murfilicious Chris Murphy (@murfilicious) reported from Cardiff, Wales

    @bt_uk I am still having issues yes, someone at EE is currently investigating whether or not I have the package on my contract (I do)

  • speedupdating Nick Speed (@speedupdating) reported from Cardiff, Wales

    @seimon76 @privilegecafe_ @DC_Wales Try the #DevicesDotNow campaign from @futuredotnowuk which we have been supporting at @bt_uk - with devices going to @Online_Centres - longer term, it may be worth considering joining the network - pob lwc. #digitalinclusion

  • MHswans Mike Houghton (@MHswans) reported from Cardiff, Wales

    Hey @bt_uk I’ve just had a call from a lady claiming to be BT Open Reach & there is a problem with my internet connection, I need to access my computer whilst on the phone with me to show me and fix the problem. As I’m with @virginmedia I’m guessing this is a scam. Am I right?

  • GhGriff27 Gavin (@GhGriff27) reported from Cardiff, Wales

    @btsport I can't access my bt sport app. I pay for "Large Screen" on my phone to cast to my tv but have not been able to use it. Please help.

  • martzreed1975 Martz (@martzreed1975) reported from Cardiff, Wales

    @btsport @btsportfootball what I would change in football. Cancel injury time and adopt rugby rules. Clock stops at half time and fulltime and whistle blows when ball out of play.

  • ChinnyNo12 Shane Reece (@ChinnyNo12) reported from Caldicot, Wales

    Anyone else find it a bit of a disgrace how bad the @btsport picture quality is? Guessing it’s to encourage you to spend even more money on HD? #BTSport #ManUtd #EVEMUN

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    Honestly have the worst internet in the whole of South Wales, contacted @bt_uk so many times to sort it but **** all has been done. Joke of a company

  • Npteggchaser Darren Little (@Npteggchaser) reported from Victoria, Wales

    @bt_uk having trouble with our home broadband. Have followed your advice on texting a number, but no reply & still the same. Also, can't access own account either, even after pin number for resetting password. Can you please assist? Is there any phone number I can ring? Thanks.

  • OzUrfaCardiff OzUrfa (@OzUrfaCardiff) reported from Beechwood, Wales

    @btbusinesscare hi bt have you got any idea to stop charge the shops for linerental. Because shop is closed any many other company are not changing the costumer due to covid. I have a restaurant and closed down temporarily but im still paying bt

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk is there an internet and landline outage in Cardiff, Wales? Our phone is dead and our internet keeps making a noise and switching itself off

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    Bt sport not working on virgin media 😡 #Btsport #virginmedia

  • TNevillee Tom Neville (@TNevillee) reported from Trethomas, Wales

    BT are easily the worst broadband company there is, customer service is absolutely ******* pathetic aswell @bt_uk sort it out

  • cosmickx 🔮 ᴄᴏꜱᴍɪᴄᴋ ᴍɪsᴀ || (@cosmickx) reported from Cardiff, Wales

    @bt_uk We haven't had internet for the last 3 days, still don't and your customer service has been awful. We all need the internet in the house to work and fulfill tasks but your company just doesn't seem bothered at all.

  • ferch_Cenydd Hadley 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺☠️🌈 (@ferch_Cenydd) reported from Cardiff, Wales

    @btbusinesscare Oh, you have no idea how much patience I’ve had to excercise with BT for a few years. Improvements seem to made though, sensible call staff recognising a problem straight off, competent engineer sent ASAP. Just need to sort out recurring problem with local telegraph pole!

  • DaveBStDW Dave Bowden (@DaveBStDW) reported from Cardiff, Wales

    @bt_uk Hi Aaron, I am in complete disbelief as to how long this takes to resolve. I don’t care who resolves it & not my problem he’s not in. I’m paying full price for freeview! I demand compensation and a quick resolve as this is just embarrassing for @bt_uk

  • JanineBates Janine Bates (@JanineBates) reported from Cardiff, Wales

    @bt_uk funny how you are supplying data to the nhs workers yet unable to help us switch from you to another provider in the designated time leaving our 15,500 patients unable to get through to us during the pandemic, when they need us most #rumneyprimarycarecentre

  • Mr_Mallett666 🏴󠁧󠁢󠁷󠁬󠁳󠁿☠ Mr Mallett ☠🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Mr_Mallett666) reported from Newport, Wales

    @btsport sort your streaming service out 🤔

  • desta_omar Desta Omar (@desta_omar) reported from Cardiff, Wales

    6 calls 3 live chats 2 texts 1 complaint cut off 3 times. Still no wifi and continual landline issues for an 82 year old lady who has been shielding for 22 weeks. Worst service in a pandemic from an essential service @bt_uk #btbad #cutoff #isolated direct reply plz

  • Owen_Jenkss Owen (@Owen_Jenkss) reported from Risca, Wales

    @bt_uk how is my connection so bad, 300kbp/s download speed absolute joke, I can’t even load a video on my phone *************** now

  • R_Bradley_WBA Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales

    @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • C4mrin 🏴󠁧󠁢󠁳󠁣󠁴󠁿Cameron🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@C4mrin) reported

    @bt_uk No thanks. Have given up on it ever working reliably. Just counting down the days until my contract ends.

  • bethgabriel_ Beth (@bethgabriel_) reported

    @77thomo @btsport She doesn’t need you white knights coming to her rescue. She said **** all that was ‘spot on’ and the same would be said if it came from any male pundit. Have a ******* word 👍

  • CarlGHadgraft Carl Hadgraft (@CarlGHadgraft) reported

    @bt_uk has the wifi gone down in the HU11 region?

  • MaxAttaq Attaq Motorsport (@MaxAttaq) reported

    @ghinzani @BTCare @WeAreOpenreach We get just the same through PlusNet. Drops out at 1630 then in the hour all night. Neither they nor Openreach can fix it. Been going on for years but particularly bad in lockdown.

  • farriersreg Eddie 'Last Waltz' Gray 💙💛 (@farriersreg) reported

    @77thomo @btsport Tonight she said that Sheffield United players should cross it into the box even if there was no one in area, put in an area to cause West Ham a problem. How is that worthy of her being on the gantry so much?It's just words without substance

  • guff3r Guff3r (@guff3r) reported

    is BT broadband having issues again? im getting dial up speed but paying fibre prices! @bt_uk #broadband

  • ashluthra87 Ashish Luthra (@ashluthra87) reported

    @guff3r @bt_uk At least your getting internet. I’m just getting a bloody an orange light. I’ve lost 3 days of work cause of @bt_uk in the past few weeks. Again this evening it’s down!! and if it’s not sorted by later today. I’m going to lose another damn days work! 🤬

  • andr3ww00d Andy Wood (@andr3ww00d) reported

    @77thomo @btsport Stupid ****

  • 1dickdastardly Ricardo (@1dickdastardly) reported

    @77thomo @btsport You’re just as bad Thompson you ignoramus. Keep your ill informed opinions of #LUFC to yourself. Karen Carney has yet to apologise for her insulting remarks on Amazon Sport 29/12/20 & she has left herself wide open to ridicule. Bad pundits will be called out! male or female! 👊

  • MrTMWilliams Mr T M Williams (@MrTMWilliams) reported

    Be nice if @btsport didn't spend the whole match fawning over Jesse Lingard and making excuses in case Rice missed the pen. Don't get me wrong West Ham were worthy winners, the commentary was just awful though and there were 2 teams of 11 players #WHU v #sufc #twitterblades