BT (British Telecom)

BT (British Telecom) Outage Report in Shepperton, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Shepperton, Surrey, England 12/01/2025 06:00

At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Wandsworth, London, Wembley, Hounslow, Greenford, Hammersmith, Southall, Slough, Staines, Paddington, Hampstead, Kensington, Guildford, Brentford and Ealing.

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City Problem Type Report Time
United KingdomWandsworth Internet
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • barriebrown1 barrie brown (@barriebrown1) reported from Merton, England

    @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk @UKDazza Please could you tell us why the Internet is down?

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • profmyster21 Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • janthea46 Janthea46 (@janthea46) reported from Kingston upon Thames, England

    @bt_uk BT Wi-Fi in my area seems to be down 😱😱

  • erossiniuk Henry (@erossiniuk) reported from Kensington, England

    Is @bt_uk broadband down? I have no connection at home (post code W105LT) #bt #broadband

  • coolhati coolio (@coolhati) reported from Kingston upon Thames, England

    @bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • jamesvalero1977 James Valero (@jamesvalero1977) reported from Kingston upon Thames, England

    @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • ChrisElson11 Chris Elson (@ChrisElson11) reported from Guildford, England

    @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • marcusmark2019 marcus (@marcusmark2019) reported

    @bt_uk after last night's problem i changed it.. i can change it bk to the bt router if i need to

  • SportAnalysisUk PerformanceAnalysis ❁ (@SportAnalysisUk) reported

    @robertrea Now you're being stupid as all wokes are as they can't debate or justify it or admit it's a pc agenda . Just because someone you say is rubbish who incidently is on BTSport not ITV doesn't mean someone who is given a job to tick a box is fab and groovy and just deal with it.

  • GraceFace48 Grace Cruickshank (@GraceFace48) reported

    Ordered our @HisenseUK fridge later than planned cos firstly the cooker hood we were also ordering from @curryspcworld was out of stock, then cos the @bt_uk internet was down in our area. Just went to submit our promo cashback claim...we missed the qualifying window by 2 days 😩

  • marcusmark2019 marcus (@marcusmark2019) reported

    @bt_uk I THINK YA NEED TO GET YOUR MORALS STRAIGHT..AND CONCENTRATE ON SRTING OUT YA SERVICE PROPERLY AND CUSTOMER SERVICE PROBLEMS B4ANY PLEDGES!!!

  • 2ndwaver Wendy Davis #FBPE (@2ndwaver) reported

    @bt_uk we have been without our landline and internet for 2 weeks. WHEN ARE YOU GOING TO FIX IT!!! No engineer AGAIN today

  • RPKT12 RPKT1 (@RPKT12) reported

    Had a terrible day at work, with special credit attributed to @bt_uk for @ what should have been one very easy 5 minute call that turned into six calls, wasting over an hour! Unnecessarily stressful - thank goodness the lady answering my sixth call had some common sense!

  • mdhardcastle Mike Hardcastle (@mdhardcastle) reported

    Hey @bt_uk Tried to order Broadband with your “Remove Landline” for a second property. Your website couldn’t do it without a number. Phoned support who couldn’t understand I wasn’t moving and I didn’t want a dial tone. So using @SMARTYMobileUK 4G router.

  • TSnozzle The Official Snozzle (@TSnozzle) reported

    @DawnButlerBrent @bt_uk @BTCare Don’t worry. Your constituents will damage the new telephone box. Then you can have two damaged telephone boxes.

  • duckworth_6 James Duckworth (@duckworth_6) reported

    @bt_uk Thank you for the reply. The issue has been escalated and hoping for a reply by tomorrow. James

  • KatieBirnie72 Katie Birnie (@KatieBirnie72) reported

    @bt_uk 3 weeks and still no internet connection.....shocking customer service... #btinternet