EE Outage Report in Gatwick, Surrey, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Gatwick, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Gatwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 07: Problems at EE
EE is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (14%)
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Total Blackout (8%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Gatwick, Surrey, England
The most recent EE outage reports came from the following cities: Crawley, Redhill, Caterham, Coulsdon, Reigate, Haywards Heath, Edenbridge, Leatherhead, Epsom and Lingfield.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
||
| Crawley |
Internet | |
| Redhill |
Internet | |
| Redhill |
Internet | |
| Caterham |
Internet | |
| Coulsdon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Gatwick, England
Latest outage, problems and issue reports in Gatwick and nearby locations:
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steve mitchell
(@mitch250681) reported
from
Horsham, England
@EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.
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brighton
(@brighton_2019) reported
from
Crawley, England
@EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.
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Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
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Mark Newman
(@Mark_BeerArt) reported
from
Epsom and Ewell District, England
@EE Give it to care workers as well. I am not a care worker, but use on my phone, and to be frank it is an excellent service wouldn't go anywhere else. (Been with you so long you were orange when my wife and I joined)
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Mark ELVIS Goddard
(@GBsBestElvis) reported
from
Hooley, England
@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!
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Chris
(@Stallios76) reported
from
Crawley, England
@EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying
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Jon Turner
(@jon_turner276) reported
from
Whyteleafe, England
@EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??
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Tim F
(@TimboBagginses) reported
from
East Grinstead, England
@PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.
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Christine Taylor
(@acroliths) reported
from
East Grinstead, England
@AppleSupport so now three weeks without iPhone SE- Group 8 now tell me it has been returned to Apple so I have no opportunity to ask @EE to look at this. How much longer to sort a replacement phone? This is unacceptable for me - the customer
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Laura
(@115thDream_) reported
from
East Grinstead, England
@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with
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Bertieburtenshaw
(@Bertieburtensh1) reported
from
Crawley, England
@EE Yes but when you order it the shop tells you dispatched in one day. Now been 8. Wheat into the store now told could be another 28 days. No contact from EE extremely poor customer service. Just talked friends into going with 3 when they Hurd my story
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paula long
(@slex_542865) reported
from
Leatherhead, England
@EE why did you advise me yesterday to go to a EE shop to fit an EE Sim into an orange phone. Bad advice. And apparently it happens a lot
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cal 👑
(@FrenzyWalker) reported
from
Horsham, England
@EE my broadband is down when it was only installed 2 days ago!?
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Kevin84
(@turvey84) reported
from
Crawley, England
What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles
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SurreyMirrorKirk
(@KR_SurreyMirror) reported
from
Crawley, England
@Alfie_Moon @EE 28 days to cancel brother or they get lost in the post......
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Mike T
(@MikeT72336576) reported
from
Horley, England
@KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!
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Andrew Dacre
(@AndrewDacre) reported
from
Crawley, England
Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!
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Mark ELVIS Goddard
(@GBsBestElvis) reported
from
Hooley, England
@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!
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Sutton Carers Centre
(@SuttonCarers) reported
from
Epsom and Ewell District, England
@EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera
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Siânnah Scopes
(@ScopesSiannah) reported
from
Crawley, England
@EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Oh Jean Luc. ..🖖 Time for change ✊
(@STNGjeanluc) reported
@EE why can't I speak to a person. ? There's no customer service number ? I have nothing but issues with your company. Taking unauthorised payments from my account? Looks like I have to complain again. Just awful!!!!
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Keith Cartwright
(@keith291) reported
from
Dudley, England
@EE What’s happening in Dudley ? No phone reception for 2 days, only information available is problem will be fixed in 16 hours, 24 hours later still no reception DY2
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Phil 💙 🇺🇦
(@PNEPhil) reported
@ee Hi. I've just transferred from a bt mobile sim only contract to an ee sim only contract. As far as I'm aware EE are aware of the PAC code from when I I did the transfer with customer service over the phone. How will I know when the number transfer is complete? Thanks!
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Rachael Kerr
(@RachKerr_) reported
If she had looked. She would have seen & I would have went into a @EE shop rather than get sent. Mums still got broken phone. I asked to cancel it & I cant cancel it.less than 24hrs after I put in the order. terrible customer service when Ive been a loyal customer for 10 years!
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Lunchtime Vibes
(@Lunchtime_vibes) reported
@EE I called up and got compensation, but the last few days it’s been terrible, I have to go on Wi-Fi to watch anything
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joanna cucurullo
(@jocucurullo) reported
@EE Not working
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i’m megan
(@m_j____p) reported
@EE hi team. Me AGAIN. I called Tuesday with an eSim issue and was told it would be resolved by yesterday. It’s not yet resolved and now I can’t use my phone at all unless it’s on wifi😭 previously I could call 150 and use mobile data out the house but now it only works on wifi
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Jack Forrester
(@JackForresterPT) reported
@EE option 1 is to speak to someone - phone has no signal again for the 4th time this month.
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
@EE I've got to say, your Customer Service phone line system is HORRIFICALLY BAD. So difficult to navigate, so many pointless recorded messages. JUST LET US TALK TO A PERSON FOR GOODNESS SAKE!
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Bert
(@Acerno1) reported
Google pixel is the worst phone in my time, absolute ****, the amount of ads and pops are ridiculous @EE , after a decade of your company I will not be renewing unless you replace this absolute crock of a mobile