EE Outage Report in Gatwick, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Gatwick, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Gatwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at EE
EE is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (43%)
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Phone (31%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Gatwick, Surrey, England
The most recent EE outage reports came from the following cities: Balcombe, Purley, East Grinstead, Dorking, Epsom, Haywards Heath, Redhill, Coulsdon, Leatherhead, Crawley, Ashtead, Horsham, Edenbridge and Warlingham.
| City | Problem Type | Report Time |
|---|---|---|
 Balcombe |
Internet | |
| Balcombe |
Wi-fi | |
| Purley |
Internet | |
| East Grinstead |
Internet | |
| Dorking |
||
| Haywards Heath |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Gatwick, England
Latest outage, problems and issue reports in Gatwick and nearby locations:
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Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
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Tim F
(@TimboBagginses) reported
from
East Grinstead, England
@PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.
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Mark Newman
(@Mark_BeerArt) reported
from
Epsom and Ewell District, England
@EE Give it to care workers as well. I am not a care worker, but use on my phone, and to be frank it is an excellent service wouldn't go anywhere else. (Been with you so long you were orange when my wife and I joined)
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paula long
(@slex_542865) reported
from
Leatherhead, England
@EE why did you advise me yesterday to go to a EE shop to fit an EE Sim into an orange phone. Bad advice. And apparently it happens a lot
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Kevin84
(@turvey84) reported
from
Crawley, England
What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles
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Andrew Dacre
(@AndrewDacre) reported
from
Crawley, England
Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!
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SurreyMirrorKirk
(@KR_SurreyMirror) reported
from
Crawley, England
@Alfie_Moon @EE 28 days to cancel brother or they get lost in the post......
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Laura
(@115thDream_) reported
from
East Grinstead, England
@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with
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Jon Turner
(@jon_turner276) reported
from
Whyteleafe, England
@EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??
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Chris
(@Stallios76) reported
from
Crawley, England
@EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying
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Mike T
(@MikeT72336576) reported
from
Horley, England
@KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!
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Mark ELVIS Goddard
(@GBsBestElvis) reported
from
Hooley, England
@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!
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Allen Horrod
(@AllenXL) reported
from
Horley, England
@EE I don’t see any point in talking again & being told it is a fair deal. I will be leaving EE at the earliest opportunity. I was told I didn’t need to buy extra data as I never go over my quota & I ended up buying extra last month.
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Mark ELVIS Goddard
(@GBsBestElvis) reported
from
Hooley, England
@EE wifey is talking to you ‘customer services’ and it’s NOT going well! We have TWO accounts with you, she was not reminded to upgrade and has been paying too much for 4 or 5 months. From this end it doesn’t sound like your guys being much help!!
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Jonathan
(@Random6287) reported
from
Haywards Heath, England
@EE hey EE, just had a call with Jo in your Wales office (tech support, I think) who was beyond helpful and polite. Hopefully you can pass on my gratitude.
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steve mitchell
(@mitch250681) reported
from
Horsham, England
@EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.
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brighton
(@brighton_2019) reported
from
Crawley, England
@EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.
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Siânnah Scopes
(@ScopesSiannah) reported
from
Crawley, England
@EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴
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Bertieburtenshaw
(@Bertieburtensh1) reported
from
Crawley, England
@EE Yes but when you order it the shop tells you dispatched in one day. Now been 8. Wheat into the store now told could be another 28 days. No contact from EE extremely poor customer service. Just talked friends into going with 3 when they Hurd my story
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cal 👑
(@FrenzyWalker) reported
from
Horsham, England
@EE my broadband is down when it was only installed 2 days ago!?
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Airs
(@StephenAirs) reported
@WGimenes @EE Yep, shocking. Must have been with @EE for 15 years as a mobile customer. The same 14.4% uplift on my mobile plan, mid-contract, means I'll be looking elsewhere ready for when my contract expires....
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Rick Cowell
(@ANME_Rick) reported
@ICTEvangelist Not looked at the other replies... First and foremost, you should check which works best at your home/work/places you go a lot etc. - you'll resent it if it's poor... @EE still has the fastest Internet, I've looked at & compared it with others quite a few times over the years...
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Daniel Pye
(@danpye1990) reported
@EE Spoke to customer just got told nothing can be done so that’s that. Great customer service. I will have to look end my 20 year’s service with you as now pay £103 for an iPhone 13 Pro which is a lot less other network. #dontjoinEE
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Marvin Garret
(@hamidsher95) reported
@nurseymac82 @EE What's the link to the article about ME;V Bot that( can help me get .rich?}_`
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StockInvestor
(@StockInvestor16) reported
@EE @bignes1080 Falling very sharply come the the end of this year. So when your costs go up supposedly, you increase! But when CPI comes down which it will, your costs go down and your 14.4% doesn’t change. Your charges down decrease when CPI comes down, even though by definition and you
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angelabassettdidthething💃🏾
(@JilishaMW) reported
I can't wait to leave @EE they are a special type crooks, so expensive for all the services to be taken away without customer knowledge and the actual service is trash. I'll send letters via pigeon before going back once I leave
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StockInvestor
(@StockInvestor16) reported
@EE @bignes1080 Admitting your costs will. It’s a complete and utter rip off and no one beliefs your garbage about increased infrastructure costs etc etc. anyone who believes that needs help. Account will be closed come July. Been with you 15 years and that decision has cost you 1000s of £ from
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Steven Wharrier
(@StevenWharrier) reported
@DMawston @EE Yes, that’s exactly what the email said mate. If they were giving their staff in the call centres a bumper 14% pay rise I’d have less complaint, but they’ll rob their customers blind whilst telling workers not to ask for ‘unrealistic’ pay rises. Just a total con.
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Cllr 𝗠𝗮𝗿𝗰 𝗧𝗶𝗲𝗿𝗻𝗲𝘆
(@MarcTierneyNews) reported
@davenash77 @EE @MikeHughes_ The answer is… no. Unless we have significant deflation, nothing is going down.
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TheRealGrumpyDad
(@TheRealGrumpDad) reported
@MrWGatley @docrussjackson Switched to Tesco mobile who hold the same price for 3 years as standard. Just got wife's mobile left which runs out soon then I'll be putting @EE firmly in the bin & never returning.