EE Outage Report in Gatwick, Surrey, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Gatwick, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Gatwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at EE
EE is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (41%)
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Phone (30%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (2%)
Live Outage Map Near Gatwick, Surrey, England
The most recent EE outage reports came from the following cities: Horley, Crawley, Banstead, Balcombe, Purley, East Grinstead, Dorking, Epsom, Haywards Heath, Redhill, Coulsdon, Leatherhead, Ashtead, Horsham and Edenbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Horley |
Internet | |
| Crawley |
||
| Crawley |
Internet | |
| Banstead |
Internet | |
| Balcombe |
Internet | |
| Balcombe |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Gatwick, England
Latest outage, problems and issue reports in Gatwick and nearby locations:
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Jon Turner
(@jon_turner276) reported
from
Whyteleafe, England
@EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??
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cal 👑
(@FrenzyWalker) reported
from
Horsham, England
@EE my broadband is down when it was only installed 2 days ago!?
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Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
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Chris
(@Stallios76) reported
from
Crawley, England
@EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying
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steve mitchell
(@mitch250681) reported
from
Horsham, England
@EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.
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Andrew Dacre
(@AndrewDacre) reported
from
Crawley, England
Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!
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Sutton Carers Centre
(@SuttonCarers) reported
from
Epsom and Ewell District, England
@EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera
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Pumpkin Spiced Dan 🎃👻🧹💀
(@dans689) reported
from
Haywards Heath, England
@_snrbnsn @EE I have signal
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Kevin84
(@turvey84) reported
from
Crawley, England
What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles
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Tim F
(@TimboBagginses) reported
from
East Grinstead, England
@PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.
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kieransnatchu
(@HyPeSTsNaTchY) reported
from
Crawley, England
@RoDi117 @EE The problem now is people are going to blame @NianticLabs for this and it’s not there fault.
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brighton
(@brighton_2019) reported
from
Crawley, England
@EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.
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Siânnah Scopes
(@ScopesSiannah) reported
from
Crawley, England
@EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴
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Mike T
(@MikeT72336576) reported
from
Horley, England
@KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!
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Mark Newman
(@Mark_BeerArt) reported
from
Epsom and Ewell District, England
@EE Give it to care workers as well. I am not a care worker, but use on my phone, and to be frank it is an excellent service wouldn't go anywhere else. (Been with you so long you were orange when my wife and I joined)
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Dan Dad 🔶
(@DanGinBrown) reported
from
Epsom and Ewell District, England
@EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?
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Karen Alford
(@KarenA_69) reported
from
Whyteleafe, England
@EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE
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Christine Taylor
(@acroliths) reported
from
East Grinstead, England
@AppleSupport so now three weeks without iPhone SE- Group 8 now tell me it has been returned to Apple so I have no opportunity to ask @EE to look at this. How much longer to sort a replacement phone? This is unacceptable for me - the customer
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Laura
(@115thDream_) reported
from
East Grinstead, England
@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with
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Matt (he/him)
(@happy_matty86) reported
from
Haywards Heath, England
Techie Twitter!!! Has anyone bought a mobile phone signal booster for their house and if so, any recommendations? Need it for @EE and @O2
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Bushell
(@benbushell92) reported
@primevideouk charging me month in month out for Amazon prime that I don't use or want. Endless phone calls with them, promising this won't happen again. Now charging me through a 3rd party company and blaming @EE and refusing to cancel the subscription. #fuming
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Paul Richardson
(@PaulRic64886768) reported
@EE why is the signal so whack lately. 1 bar or just no signal at all in some places.
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Richard Doidge
(@RichDoidge) reported
@EE Hi EE. I ordered a SIM last week and was informed it would be delivered on Friday. DPD tried to deliver but failed to, despite it being small enough to be posted through a letterbox. They then said it would be dropped to a local post office, still not there. Help please, ta.
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*please get vaccinated* 💉
(@haircarpet) reported
Very disappointed @EE. I phoned to cancel my tablet contract, had to wait 10 mins to speak to an advisor. when I said I wanted to cancel, I was put on hold for 20 mins with no explanation. Had to hang up but will have to call again as there is no other way to cancel my contract.
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Scotch Square Sausage
(@sssausage1488) reported
So my elderly mother has recently moved house. She had 250mb BB through @EE at her old address and got good speeds. Since moving (stayed with EE) her speeds have dropped to 9mb. EE still charging her £62 a month for this. For 9mb. Been told she has no right to cancel? This right?
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Ben Graves
(@ben_graves) reported
@ee how do I get broadband support without texting your feckless support bot? It keeps asking my for a number that doesn’t exist on a fttp package?
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Bob C
(@RobertoKL1976) reported
@EE please can you respond to my DM about roaming not working despite paying in advance and also being double charged for this months billing?!!?? I’m on holiday so this isn’t great
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Garrulous Garçon
(@wordwaiter) reported
Ongoing problem with @EE signal in St. Davids (SA62) - can you please explain when you are planning to resolve this issue? No signal! An absolute joke of a service right now.
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James Wells
(@JamesPictures) reported
hey @EE , you know it's impossible to order broadband via your website right now ? after you put an existing EE mobile number in, it just waits forever. Tried it on 2 different browsers, something is broken on your end.
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squarepush
(@squarepush) reported
@EE Yes it's under the minimum I was quoted. And it's the connection speed from the router itself, do before even spreading it to the rest of the network. And most of my broadband demanding devices (XBOX SX, PS5, smart TV) are on Ethernet rather than WiFi.