EE Outage Report in Gatwick, Surrey, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Gatwick, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Gatwick and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at EE
EE is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (49%)
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Phone (24%)
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Wi-fi (13%)
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Total Blackout (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Gatwick, Surrey, England
The most recent EE outage reports came from the following cities: Crawley, Caterham, Horsham, Redhill, Coulsdon, Reigate, Haywards Heath, Edenbridge and Leatherhead.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley |
Total Blackout | |
| Caterham |
||
| Horsham |
Total Blackout | |
| Crawley |
||
| Crawley |
Internet | |
| Redhill |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Gatwick, England
Latest outage, problems and issue reports in Gatwick and nearby locations:
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Mike T
(@MikeT72336576) reported
from
Horley, England
@KIKITkiran @mouthwaite @EE Why do young people often get referred to as “some kid” when there’s a customer service issue? A little unkind!
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Sutton Carers Centre
(@SuttonCarers) reported
from
Epsom and Ewell District, England
@EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera
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brighton
(@brighton_2019) reported
from
Crawley, England
@EE your service doesn’t improve it get worse on the train service from Brighton to London. It use to be unreliable along that route. It’s now unusable. Daily. Just unusable.
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Chris
(@Stallios76) reported
from
Crawley, England
@EE Hi, any chance you can explain how I can upgrade from an IPhone xr(never a problem & great signal everywhere) to an iPhone 12, and struggle to get signal and doesn’t charge in the car..? #veryannoying
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Mark Newman
(@Mark_BeerArt) reported
from
Epsom and Ewell District, England
@EE Give it to care workers as well. I am not a care worker, but use on my phone, and to be frank it is an excellent service wouldn't go anywhere else. (Been with you so long you were orange when my wife and I joined)
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Laura
(@115thDream_) reported
from
East Grinstead, England
@zuhamy @VodafoneUK @EE is the only company I’ve not had major issues with
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SurreyMirrorKirk
(@KR_SurreyMirror) reported
from
Crawley, England
@Alfie_Moon @EE 28 days to cancel brother or they get lost in the post......
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Karen Alford
(@KarenA_69) reported
from
Whyteleafe, England
@EE absolute disgusting service especially as been a customer for 26 years.. not for much longer if nobody can be bothered to get back to me #badcustomerservice #EE
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Dan Dad 🔶
(@DanGinBrown) reported
from
Epsom and Ewell District, England
@EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?
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Tim F
(@TimboBagginses) reported
from
East Grinstead, England
@PaulaEllison @EE Feel for one of these when tired. Leads to a call from your 'bank' claiming you've had money stolen to try and phish login details.
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Kevin84
(@turvey84) reported
from
Crawley, England
What a joke @EE have become. Ordered & paid for new phone/contract on 17/5 and since heard nothing. Went into branch and told to call 150. Tried and NEVER get an answer. Ok,so got no choice but to leave. #shambles
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Andrew Dacre
(@AndrewDacre) reported
from
Crawley, England
Hi @EE had issues yesterday transferring the data plan from my Apple Watch Series 5 to my new Series 6. Spoke to tech support yesterday and have an incident number and was told Level 2 support would call, but no call today? Any idea when they might call? Thanks!
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cal 👑
(@FrenzyWalker) reported
from
Horsham, England
@EE my broadband is down when it was only installed 2 days ago!?
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Bertieburtenshaw
(@Bertieburtensh1) reported
from
Crawley, England
@EE Yes but when you order it the shop tells you dispatched in one day. Now been 8. Wheat into the store now told could be another 28 days. No contact from EE extremely poor customer service. Just talked friends into going with 3 when they Hurd my story
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Siânnah Scopes
(@ScopesSiannah) reported
from
Crawley, England
@EE your signal is so shite that I literally pay £50+ a month to use WiFi that I also have to pay for 🥴🥴🥴🥴
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Hazel 🥸
(@BurnzyH) reported
from
Redhill, England
Anyone ever had an issue with their sim in their upgrade phone from @EE upgraded to an iPhone 12 from XS and they sent a new sim, nearly 24 hours later and it just won’t register at all. Not sure if I’m doing anything wrong. Very frustrating
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paula long
(@slex_542865) reported
from
Leatherhead, England
@EE why did you advise me yesterday to go to a EE shop to fit an EE Sim into an orange phone. Bad advice. And apparently it happens a lot
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Christine Taylor
(@acroliths) reported
from
East Grinstead, England
@AppleSupport so now three weeks without iPhone SE- Group 8 now tell me it has been returned to Apple so I have no opportunity to ask @EE to look at this. How much longer to sort a replacement phone? This is unacceptable for me - the customer
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steve mitchell
(@mitch250681) reported
from
Horsham, England
@EE hello what’s going on with you service today me and my mum have had no signal all day.We going to get a refund for the day.
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Jon Turner
(@jon_turner276) reported
from
Whyteleafe, England
@EE what’s up with your upgrade website? Been trying to upgrade to an iPhone 12pro for three days now and it’s constantly says there is a technical issue??
EE Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra Holbrook
(@SandraHolbrook) reported
I left after 21 years @EE due to their awful customer service. I'm now trying to complete my tax return but they do not allow you access to your bills after leaving. They are refusing me access unless I pay for my bills to be sent to me! #mobile #EE #Awfulcustomerservice
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camisyfl
(@camisyfl) reported
@EE All sealed up. Luckily he called the courier back straight away who was amazing abs helped with ee, but the service fr we was awful and I want nothing to do with a company like that
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Jo
(@Jo86965381) reported
@EE I am devastated that my terminally ill Aunt STILL has no broadband after two weeks of contacting you, 4 modems and 4 engineers all saying the same thing but you have not sorted! Numerous calls to your customer service AND customer quality control. Please help us FaceTime her!
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camisyfl
(@camisyfl) reported
from
Camden Town, England
@EE In fairness, they accused him of lying, very unhelpful and damn right rude. A complete joke in all honesty
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Graeme
(@boydy_g) reported
@EE poor show from @EE throttling data over 600GB now. Some of us only have this option for broadband. Especially as we have no way of monitoring our data as you don’t provide that in customer portal
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Aingeal Durham
(@AingealDurham) reported
@EE received a new sim as part of my upgrade, it’s been 24 hour and still no service. I have tried restarting, can someone help?
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Josh Henton
(@HentonJ) reported
@EE Morning, it’s the Mobile phone signal.
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Dr Jen Llywelyn 🏴 🇪🇺 🏴
(@Penbrynhir) reported
@Tallphotography @rhydsnewi Oh. Ok. Still no hope, then. @EE, do NOT contact me to say you can help. You can't. Or won't. Forget it.
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Mike A
(@mike2alexander) reported
@EE Hi, have you got an email address for the office of Mark Carberry? The shambles that is your customer service has just been topped by a letter from him not including the ‘handy packaging’ referred to in it. Also still waiting for today’s promised call from your disputes team.
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Phoenix Rahman
(@Phoenixrahman) reported
@EE So penalise me rather than managing numbers that you issue. If I could have changed my number, I would have. However as I have personal reasons for not being able to, I feel that no reasonable action have been taken from your company. Such a disgrace.