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EE

EE Outage Report in Chertsey, Surrey, England

Why is my EE service not working?

Some problems detected

Users are reporting problems related to: internet, phone and total blackout.

EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Full Outage Map

Problems in the last 24 hours in Chertsey, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Chertsey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at EE

EE is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  • 43% Internet (43%)
  • 29% Phone (29%)
  • 13% Total Blackout (13%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 2% TV (2%)

Live Outage Map Near Chertsey, England

The most recent EE outage reports came from the following cities: Hayes, Weybridge, Hounslow, Uxbridge, Epsom, Guildford, Sunbury-on-Thames, Brentford, Aldershot, Slough, Farnborough, Kingston upon Thames, Wembley, Woking, and Ealing.

CityProblem TypeReport Time
Hayes Internet 1 day ago
Weybridge Internet 3 days ago
Hounslow Internet 4 days ago
Uxbridge Phone 5 days ago
Epsom Phone 5 days ago
Guildford Wi-fi 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Chertsey, England

Latest outage, problems and issue reports in Chertsey and nearby locations:

  • RandomBiz
    Randombiz (@RandomBiz) reported from Esher, England

    Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.

  • julie_sherwood
    #HelloMyNameIs Julie 👋🏻 (@julie_sherwood) reported from Kingston upon Thames, England

    @JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

  • antony_fry
    Antony Fry 🌑 (@antony_fry) reported from Slough, England

    @EE @AntonyMutatio It takes all sorts I suppose. Quick rebuttal though so Customer Experience is working well.

  • gareth78t
    Gareth Thompson (@gareth78t) reported from Hillingdon, England

    @NovemberHoney1 @Apple @SamsungMobile @EE @SkyUK @VodafoneGroup I try not to be in fairness depends how much time I’ve got on my hands lol and I have more than one phone so work phone tends to get used during the day mostly but if I’m somewhere with low signal battery dies well quick.

  • RandomBiz
    Randombiz (@RandomBiz) reported from Esher, England

    @nicholasburlin @SurbitonMoan @EE Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.

  • IwonaSadowska
    Iwona Sadowska (@IwonaSadowska) reported from Esher, England

    @Rumlino @SurbitonMoan @EE The whole Surbiton no signal, problem with a mast. #EE not in a rush to fix it

  • nicolasjsmith
    Nick Smith (@nicolasjsmith) reported from Kingston upon Thames, England

    @EE hi, I ordered a new phone on Thursday, it said next day delivery but as far as I'm aware it hasn't been dispatched and my order number doesn't work in the tracker

  • HelendixonHelen
    Helen Dixon (@HelendixonHelen) reported from Richmond, England

    @EE I’ve tried twice in two days’ running to perform the simple task of dropping off a phone at the Richmond store so that it can be sent off for repair. Your system is down for the second day running - this just isn’t good enough!

  • therealgavinm
    Gavin Murray (@therealgavinm) reported from Brentford, England

    @EE why is your signal so crap around the stadium you sponsor #wembley

  • nicholasburlin
    Nick Burlin (@nicholasburlin) reported from Kingston upon Thames, England

    @EE What has happened to your signal in #Surbiton lately. Can barely get any connection in that neighbourhood. Please get it sorted!

  • AviatorDavid
    David Cheung (@AviatorDavid) reported from Hillingdon, England

    @EE Hello Russ, it is 4G mobile conn, which is way slower than 3G conn. Raised & escalated with @bt_uk, but as network belongs to EE, nothing they could do. Please help!

  • jadesharp1992
    Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • VixSeaman
    Victoria Seaman (@VixSeaman) reported from Hounslow, England

    Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys

  • MeetuSuraj
    ComplaintBox (@MeetuSuraj) reported from Slough, England

    had to borrow data from @EE to tweet this @ThreeUK @ThreeUKSupport #threedown please fix the service soon 😓

  • AviatorDavid
    David Cheung (@AviatorDavid) reported from Ealing, England

    @EE I do not appreciate that EE passing the buck to BT when it is clearly your mask at the location is malfunctioning when both EE and BT customers are facing the same issue.

  • RandomBiz
    Randombiz (@RandomBiz) reported from Esher, England

    @briwen72 @SurbitonMoan @ThreeUKSupport Spoke to @ee yesterday . Problem due to mast in Hampton court area- they’ve been unable to get access from the landowner. I had an SMS yesterday to say that work has commenced.

  • AviatorDavid
    David Cheung (@AviatorDavid) reported from Hillingdon, England

    @bt_uk and @EE, can some1 pull their finger out and fix my 0.3Mbps 4G conn @ my workplace TW6 2FL. Like this for 3 months and still no resolution! 😤😠😡

  • Lgandara93
    Lucy. (@Lgandara93) reported from Ealing, England

    @EE Good morning thank you for the reply, I canceled by text and I received a text back saying that the service was cancelled.

  • absentxminded
    Hannah (@absentxminded) reported from Spelthorne District, England

    Great work @EE you send me a text to tell me my phone is ready to collect, I take time out of my work day to pick it up and the store tell me it’s not there. Considering the network issues I’ve had for he last 4 months, I really don’t know why I’ve signed up for another 24 months

  • JHollid
    Jack Holliday (@JHollid) reported from West Molesey, England

    @GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • sianriggers
    Sian Banks (@sianriggers) reported

    @EE I've had no service in my area. I spoke to your customer services who said I would get this month free and you have taken the payment. This is not good. Charging me for a service you didn't provide.

  • DanceRay2
    Dance_Ray (@DanceRay2) reported

    @EE Is the network down for iphone users in London? Can't get any mobile internet

  • chrisjsw
    Chris Sweeney (@chrisjsw) reported

    @EE not able to send SMS messages from my phone and having called 150, not getting support either - phone says. “Message barred”

  • joblanchard42
    joby (@joblanchard42) reported

    Well cheers @EE price increase is absolutely awful, more than 10% of my monthly plan. Thanks for making decision to end service when contract runs out in 2 months. The extra £ for 2 months has lost 24momths for an upgrade - no wonder you were pushing this so much!

  • mental_reggie
    Lee Nover (@mental_reggie) reported

    @EE No signal all day (your checker confirms this) and still a minimum 16 hours before possible fix. So glad I’m out of contract in 2 weeks.

  • buskerstu
    Phil (@buskerstu) reported

    @EE @sam_j_b__ Being upfront about it doesn’t make it ok. It just makes it a legalised con. Funny how some companies *cough* sky mobile *cough* don’t have this problem. Maybe people should move away from the traditional suppliers

  • munchl4xx
    Munchlaxx (@munchl4xx) reported

    @PositiveLad @ThreeUK @EE I had them and they were awful had to fight to get it cancelled as we’d gotten no service in 4 months

  • 1974bobson
    Bob Bobson (@1974bobson) reported

    @EE I appreciate that prices rise, the tone of the notification email was terrible, no apology just this is in line with your ts&cs. Whoever came up with that gem should be demoted.

  • katiestevenson1
    Katie ✌︎ (@katiestevenson1) reported

    @EE what's the point in paying for a phone contract when you can't even get phone signal at home ?

  • vinchmeister
    Vinny Merritt (@vinchmeister) reported

    @EE why with a little bit of bad weather does your whole network gring to a halt?