Hyperoptic Outage Report in New Southgate, Greater London, England
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Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.
Full Outage Map
E-mailProblems in the last 24 hours in New Southgate, England
The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in New Southgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Hyperoptic. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Hyperoptic users through our website.
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Internet (75%)
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Total Blackout (12%)
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Wi-fi (10%)
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E-mail (3%)
Live Outage Map Near New Southgate, Greater London, England
The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Hammersmith, Paddington, Hackney, Newham, Fulham, City of London and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Hyperoptic Issues Reports Near New Southgate, England
Latest outage, problems and issue reports in New Southgate and nearby locations:
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Fursecroft
(@Fursecroft) reported
from
Paddington, England
@Hyperoptic service is intermittent in the w1h 5lf area
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?
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Pharaoh London Cosmetics UK
(@pharaohlondonuk) reported
from
Stratford, England
@Hyperoptic Customer for several years, received outstanding service.
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Son of Carl 🇧🇧🇯🇲✊🏾💙
(@SOCYearwood) reported
from
Harrow Weald, England
@Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.
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Alex
(@AlexRM) reported
from
Camberwell, England
Hey @Hyperoptic I’ve just spent over an hour waiting to speak to someone in your Support team when the line hung up. Not impressed. Still waiting for my newly installed internet to start work. It’s now been 48 hours after install and still nothing…
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.
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Simon Monger, SCMP (He/Him)
(@SimonMonger) reported
from
Poplar, England
@Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.
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Kalpitha Reddy
(@kalpitha_reddy) reported
from
Poplar, England
@Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
@JustAnAntiDepp1 @Hyperoptic No, still not working for me
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.
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aeris daddy
(@thekuntz69) reported
from
Barnet, England
And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.
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Alex Pasfield
(@The_Stockboy) reported
from
London, England
@gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.
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Denis O'Regan
(@TheDenisORegan) reported
from
Hammersmith, England
@HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!
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Veracious Rex ✊🏾 🇧🇧 Smiley 🟠⛅
(@SonOfCarl) reported
from
Harrow Weald, England
Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic
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Gezgin Kiz
(@hamidetekin) reported
from
Stratford, England
Our internet is not working at least for an hour! Can you provide an update @Hyperoptic
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Kapali
(@chawlakapali) reported
from
London, England
@Hyperoptic u have increased yearly commitment contract prices by 25% !!!! But for a new customer who starts with Hyperoptic can still avail the same price I was paying last year. This is insane ! Why this disparity between old and new customer? Plus you hold monopoly in my area.
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
@turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst
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LUCA
(@Gianluca_Leo) reported
from
Barnet, England
FYI, never use @Hyperoptic
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Dr Agnes Arnold-Forster
(@agnesjuliet) reported
from
Camberwell, England
I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service 😔
Hyperoptic Issues Reports
Latest outage, problems and issue reports in social media:
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Jade
(@JCVG30) reported
@Hyperoptic your service has been down since last night in the southeast region. And there’s still no service. When are you fixing this?
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Slawek Kosecki
(@Slavek85) reported
@Hyperoptic Hi, We have another outage at TW7 and yesterday I saw #Openreach van in our parking lot couple of hours before the outage started - do they have anything to do with that by any chance?
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Mat Wojnarowski
(@Durin90) reported
Almost 5 years after I stopped being @Hyperoptic client, they’re sending me email I’m due to refund £2 something. When I cancelled contract with them I contacted them and CS said they won’t refund it because “no”. Good product, clown customer service.
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NT
(@nt00444) reported
@HyperopticCS I also can’t even make a complaint using the official email address because those go direct to the same people who aren’t helping me. I had one read my previous complaint while on the phone in December. @Hyperoptic
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twitch.tv/LuigisHandsomeBrother
(@LuigisHBrother) reported
@HighMarshalDave Hyperoptic, they also have a deal just now where in the last 9 months of your old contract you can get it free which is wild, basically just to tie you down before the contract end!
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Owen
(@cIoudsR6) reported
@RalphyyR6 @Hyperoptic sky and bt have to be the worst providers ever
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Ralphyy | FNATIC
(@RalphyyR6) reported
We have been waiting today for the 4TH ENGINEER to turn up from @OpenreachHelp only for them to AGAIN not turn up. I don't get why @SkyUK find it so difficult to get us help... Its been 2 weeks! Not happy for a first time customer. Cancelling and switching to @Hyperoptic
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Humber and Wolds Rural Action
(@woldsrcc) reported
Available from BT, Virgin Media, Sky, Vodafone, Hyperoptic, Community Fibre, and others, social tariffs can help protect against digital exclusion by offering broadband plans from as little as £12 per month to those in receipt of Universal Credit and other benefits #broadband
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Alexandru-Bogdan Mocanu
(@Alexand79354685) reported
Opened a support call and all i got was an exchange of emails for the past week. I would like my contract cancelled asap and never ever to use your services ever again! @Hyperoptic @HyperopticCS
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Phoenix Warrior 💙
(@robyn_tupper) reported
DO NOT USE @Hyperoptic WORST COMPANY AND SO UNHELPFUL