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Hyperoptic

Hyperoptic Outage Report in Belsize Park, Greater London, England

Why is my Hyperoptic service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Hyperoptic is a fibre-to-the-building Internet service provider (ISP) based in London, England.

Full Outage Map

Problems in the last 24 hours in Belsize Park, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Belsize Park, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Hyperoptic

Hyperoptic is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Hyperoptic users through our website.

  • 72% Internet (72%)
  • 15% Wi-fi (15%)
  • 11% Total Blackout (11%)
  • 1% E-mail (1%)
  • 1% Phone (1%)

Live Outage Map Near Belsize Park, England

The most recent Hyperoptic outage reports came from the following cities: London, Southwark, Newham, Poplar, Croydon, Tower Hamlets, Hackney, Kensington, City of London, Southall, Camden Town, City of Westminster, and Ealing.

CityProblem TypeReport Time
London Internet 2 minutes ago
Newham Internet 2 minutes ago
London Internet 2 minutes ago
London Wi-fi 8 minutes ago
London Internet 8 minutes ago
Southwark Total Blackout 9 minutes ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Hyperoptic Issues Reports Near Belsize Park, England

Latest outage, problems and issue reports in Belsize Park and nearby locations:

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @Hyperoptic is there any update on when service will be restored to SE10 customers? Or at least when an engineer can be expected on-site?

  • SimonMonger
    Simon Monger, SCMP (He/Him) (@SimonMonger) reported from Poplar, England

    @Hyperoptic are there any known problems in E14? Broadband running slow for lots of people in Wardian London...

  • Fursecroft
    Fursecroft (@Fursecroft) reported from Paddington, England

    @Hyperoptic service is intermittent in the w1h 5lf area

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    FYI, never use @Hyperoptic

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS #Hyperoptic is rubbish. This shouldn’t happen. Their customer service is often unbelievably rude.

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    Very happy to see @OpenreachHelp and @HyperopticCS co-operating last night in Harrow to try and restore service. They would have succeeded were it not for Network Homes not providing staff to open the required wiring cupboard. Here's hoping they sort it out this AM. #Hyperoptic

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS @Hyperoptic It looks as though your internet service is down yet again!!!

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    @Hyperoptic #10YearsOfHyperoptic Virginmedia and BT couldn't provide a reliable service. Hyperoptic could.

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @HyperopticCS Four hours after your tweet and no update regarding total loss of service @HyperopticCS ??? #rubbishservice @Hyperoptic

  • The_Stockboy
    Alex Pasfield (@The_Stockboy) reported from London, England

    @gregpower @Hyperoptic In all honesty it has been great for a number of years. But I’m the last couple of months they seem to have hit problems. This is the second time I have experienced a major outage with them.

  • hamidetekin
    Gezgin Kiz (@hamidetekin) reported from Stratford, England

    Our internet is not working at least for an hour! Can you provide an update @Hyperoptic

  • agnesjuliet
    Dr Agnes Arnold-Forster (@agnesjuliet) reported from Camberwell, England

    I can’t work from home today because my @Hyperoptic wifi has now been broken for nine days, I can’t cycle because it’s too hot, and the only form of air conditioned public transport is on a restricted service πŸ˜”

  • TheDenisORegan
    Denis O'Regan (@TheDenisORegan) reported from Hammersmith, England

    @Hyperoptic IT’S DOWN. DON’T TRY DEALING WITH SUPPORT. THEY WON’T RESPOND @HyperopticCS @Hyperoptic

  • pharaohlondonuk
    Pharaoh London Cosmetics UK (@pharaohlondonuk) reported from Stratford, England

    @Hyperoptic Customer for several years, received outstanding service.

  • kalpitha_reddy
    Kalpitha Reddy (@kalpitha_reddy) reported from Poplar, England

    @Hyperoptic any timeframe on when the Wi-Fi issues will be resolved please. It’s been fairly 14+ hours since the outage in Canary Wharf.

  • Gianluca_Leo
    LUCA (@Gianluca_Leo) reported from Barnet, England

    @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

  • SonOfCarl
    Veracious Rex ✊🏾 πŸ‡§πŸ‡§ Smiley πŸŸ β›… (@SonOfCarl) reported from Harrow Weald, England

    Hyperopic is down. Circa 11pm. Appreciate the service but it would be nice if their Comms was better in moments like this. Even a template email would be better than having to trawl Twitter for answers #Hyperopticdown @Hyperoptic

  • helmutpflueger
    Helmut Pflueger (@helmutpflueger) reported from Kingston upon Thames, England

    @Hyperoptic is your support team answering questions? This is the 3rd time I contacted the support team with a question, got a ticket number and no answer. Seriously?

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

  • HyperopticCS
    HyperopticCS (@HyperopticCS) reported

    @SarabjeetKaley @Hyperoptic We are truly saddened to hear about this situation, Sarabjeet, we can assure you that we have 0 tolerance for this type of behaviour. Please send us the address and the time of the incident so that we can address this properly. Thank you.

  • aarondaniel_9
    A-A-RON (@aarondaniel_9) reported

    @J3Lyon We're with Hyperoptic after terrible experiences with Virgin and Sky and it's been great! Such better value for money too and so quick to get setup as the previous tenants were with them too!

  • stephenj159
    Stephen J (@stephenj159) reported

    @Hyperoptic I'd love if you guys could work with @PersimmonHomes to get service installed on the Griffin Wharf development whilst it is being built, it would be perfect!!

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    @HyperopticCS My @Hyperoptic WiFi has just stopped working and my ability to work from home has been severed. I understand you have problems but when are you going to make any announcements or provide updates

  • Desai_MB
    Meetali Dayabhai (@Desai_MB) reported

    @Hyperoptic we have lost complete internet connection in the Reading area and the internet has been slow since yesterday. Any idea what is happening?

  • reeceticle
    Reeceticle (@reeceticle) reported

    @J3Lyon Start of lockdown#1 we had Sky internet, it was so slow I’d want to cry trying to WFH. Then @Hyperoptic came along and haven’t had an issue since.

  • MorairaJeremy
    Jeremy Davies (@MorairaJeremy) reported

    @HyperopticCEO @HyperopticCS @Hyperoptic Dana - Are you aware of the ongoing problems of cut cables at Putney Wharf? I'm reaching out to you as CEO because your customer support has been terrible in dealing with this issue which is now weeks old. DM me for details.

  • miles103
    miles103 (@miles103) reported

    @Hyperoptic Hi, could I please have a response to my support ticket that I opened on Friday afternoon? 1810543. Many thanks

  • Pierre_Ribeyron
    Pierre Ribeyron (@Pierre_Ribeyron) reported

    @Hyperoptic some of your engineers came while we were away on hols to do work in our building, and now that we’re back the wifi isn’t working, which is pretty bad since we’re WFH. Tried a reboot & factory reset and still down…

  • SOCYearwood
    Son of Carl πŸ‡§πŸ‡§πŸ‡―πŸ‡²βœŠπŸΎπŸ’™ (@SOCYearwood) reported from Harrow Weald, England

    A repair team working on behalf of @networkhomesuk may have disrupted the physical connection for @Hyperoptic at Templar House, Harrow. @HyperopticCS have contacted Network Homes to gain access to restore access but the repairs team has gone home for the evening and will