O2 Outage Report in Staines, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Southall, Ealing, Hayes, Epsom, Oxshott, Farnborough, Uxbridge, Feltham, Walton-on-Thames and Cobham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Phone | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Jonny Harris 🇬🇧
(@thespacedmonkey) reported
from
Ealing, England
Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.
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Denis Field
(@DenisField) reported
from
Richmond, England
As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Mohamed Abdinur
(@MabdiNur1) reported
from
Hammersmith, England
@O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.
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Bari Heer
(@B_Heer84) reported
from
Wraysbury, England
@O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Mia Johnston
(@miajohnston1967) reported
from
Bracknell, England
@O2 very poor customer services fuming is an understatement 😡
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N I C K 🇿🇼
(@Nick_G6) reported
from
Hounslow, England
Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.
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Dré
(@daktadre) reported
from
Spelthorne District, England
Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple
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Astro Gyal 💦
(@Astr0Isha) reported
from
Brentford, England
@O2 is down again ugh tell me something I don’t know
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Lyndall
(@LyndallAnn) reported
from
Hounslow, England
@O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.
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Sarah Ward
(@tiggsie) reported
from
Richmond, England
@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.
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Joseph Morrison
(@JosephMorrison0) reported
from
Hammersmith, England
@O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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tenbob 💙
(@davetenbob68) reported
@O2 Hi, I joined your network last Saturday and since then I've had no internet all day on Sunday, Monday and today. On each of those days, it's finally came back on at around 9pm at night. This is unacceptable. Can you please sort this out. I've sent you a DM about this too.
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EL TETE🎶💳
(@londonTow) reported
@O2 Same thing happened to me few weeks back someone on here recommend @rexcyberhelp to me and he help me recover my locked account In 30mins. His an expert
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Jack
(@jackyp_95) reported
It’s actually a joke how **** @O2 is. I’m almost certain they’re just playing an elaborate prank at this point to see how much frustration they can cause. Absolutely woeful, please nobody consider O2 if you’re moving to a new phone company.
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jamie kennedy
(@jamken123) reported
@sarah12412 @O2 I've been with them for about 15 years. Not had any problems touch wood. Need to keep an eye on my account. They really should of notified you. I would think you have a case for a refund. Come on @O2 do the right thing. Help this young lady out please
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bijou
(@carlygfunk) reported
@O2 is there a problem with the phones today? I’m trying to pay a bill it doesn’t recognise my phone number and I can’t get through to anybody I also can’t get into my account online it’s very frustrating when all I want to do is pay you!
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Nicola Read
(@Bluegirl4eva) reported
@EE I’ve been with @O2 for donkeys years, and I’m yet to get a signal at any even that holds more than about 300 people!! Drives me insane when I can’t go live at events because I “have no signal”!!!
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Alice
(@alicelangxo) reported
What’s the point in 1. Paying for 5G when I NEVER get it 2. Paying for actual internet when I spend most of my time waiting for the signal bars to appear and 3. Paying for a service that I cannot use? Please explain @O2? I’m not getting any use out of this expensive contract!
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tenbob 💙
(@davetenbob68) reported
So, so far with being @O2 since I joined them on Saturday, I've had 3 days of no Internet during the day until around 9pm at night. This properly sucks. I have stuff to do during the day that needs access to the Internet. @O2 can you sort this out ASAP?
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David White
(@DavidWhite_IO) reported
@O2 having troubles with sending texts, I overwrote the message centre number accidentally and now can’t revert it back. I’ve got a a galaxy s21- hope you can help!?
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Neil Warwick
(@Neilwarwick24) reported
@O2 what is going on with your phone/internet service around the m44 area. I live and work in the Irlam and Cadishead area the service keeps dropping off not just for me but other people as well