O2

O2 Outage Report in Staines, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Staines, Surrey, England 12/18/2025 08:05

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Staines, Surrey, England

The most recent O2 outage reports came from the following cities: Southall, London, Hayes, Hounslow, Surbiton, Hammersmith, Wembley, Camberley, Richmond, Ealing, Epsom, Oxshott, Farnborough and Uxbridge.

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City Problem Type Report Time
United KingdomSouthall Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • oliviakhwaja Olivia Khwaja (@oliviakhwaja) reported from Sunningdale, England

    @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

  • ukcomic Jeff Stevenson (@ukcomic) reported from Hillingdon, England

    @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

  • JamesElston3 James Elston (@JamesElston3) reported from Hammersmith, England

    @plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time

  • LyndallAnn Lyndall (@LyndallAnn) reported from Ealing, England

    One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

  • AlexharwoodMuso 𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported from Richmond, England

    @jlo_conductor @O2 I have signal with O2 in Richmond ...

  • henna_macarena hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

  • ColinShaw_CX Colin Shaw (@ColinShaw_CX) reported from London, England

    Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

  • vodaka_orange shezza_bezza 🌙☀️Coldplay are back wohooo 🌙☀️ (@vodaka_orange) reported from Hammersmith, England

    @O2 I’m treating myself to a Apple Watch because it’s my birthday next month and the offer ends next Thursday 🤣 plus I deserve it, putting up with rude people and getting sat on/licked/beaten up by my niece hahaha

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • JoeAchilles Joeachilles.com (@JoeAchilles) reported from Denham, England

    Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

  • ShahlaaTahira 💟 (@ShahlaaTahira) reported from Hillingdon, England

    So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • sally290718 sally (@sally290718) reported from Farnborough, England

    @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @cleggytaxi @O2 Yep you’re right. Signal dropped again.

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • wylvieshitfield woͦrͬmͫ? (@wylvieshitfield) reported

    @O2 Im in corfu, Greece - how do I manual select a network? I received a text saying welcome to Greece so didn't think it'd be a problem. Checked i had Europe roaming data. Can I have a refund?

  • jammiejam93 Jamie (@jammiejam93) reported

    @davepakey71 @O2 Only just happened man tbf. A few days ago, it was just 4G where I live so might come in the next few weeks. I did get a text that work was getting done on the lines though. I only just upgraded my phone to get 5G anyway, before I never had a phone eligible for it.

  • johnrburn John Burn (@johnrburn) reported

    @o2 They managed to cut my service off and looks like they have intentionally done it again this evening to me out of spite. WTF! All of my o2 services are gone. You allow your branches to do this to customers?

  • George_G_THFC @GeorgeTHFC (@George_G_THFC) reported

    .@O2 sorted out my sim problem instantly. 💙💙💙

  • Manley62 Mark Manley 🧡 (@Manley62) reported

    Next up - no @O2 signal in my house - near Dartford in Kent

  • Lazy_Saviour Lazy (@Lazy_Saviour) reported

    @boxofnumbers @O2 You sure no one keeps their phone face down? I do, quite often. As do a few people I personally know. I thought it was as common as leaving your phone face up?..

  • _catlow Martyn Catlow (@_catlow) reported

    @LutzSchueler Hey Lutz @LutzSchueler . Great to see O2 getting these results ! BUT why after years of promises on rural 4G coverage has my signal at a fixed rural location got worse ? No one at @O2 seems able to give support, they just say the area has patchy coverage. Please Help.

  • BarryTheSweep Barry, The Introspective Chimney Sweep (@BarryTheSweep) reported

    Hi @O2 is there a problem with visual voicemail? Mine has disappeared since the new iPhone upgrade yesterday? #visualvoicemail

  • qasim_choudry12 Qasim (@qasim_choudry12) reported

    @O2 no signal im E176JR for 4/5 hours now whats going on?? I am missing out on important calls. Fix this issue asap please

  • GrahamVNoble Graham Noble (@GrahamVNoble) reported

    @O2 Are you trying to rip me off? Got 19 mysterious MMS charges that are impossible to view. Sorry, service unavailable. Was told to check my app. Can’t download PDF so can’t see who apparently I’ve sent these to. Never happened before. Not happy