O2 Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Staines, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Hammersmith, Maidenhead, Wembley, Uxbridge, Greenford, Wealdstone, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park, and Pirbright.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	15 hours ago
Hammersmith	Internet	3 days ago
Hammersmith	Internet	4 days ago
Maidenhead	Internet	5 days ago
Wembley	Internet	6 days ago
Hammersmith	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Joeachilles.com (@JoeAchilles) reported 2 minutes ago from Denham, England

  Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

• 
  sally (@sally290718) reported 3 minutes ago from Farnborough, England

  @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

• 
  Samantha Blandy (@26samb) reported 7 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  m a r y (@maryhippychick) reported 9 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  Toby (@tobyd360) reported 11 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  Katherine Stephens (@love_kittyket) reported 12 minutes ago from Hillingdon, England

  Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

• 
  💟 (@ShahlaaTahira) reported 12 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  m a r y (@maryhippychick) reported 22 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  RebeccaW40 (@RebeccaW40) reported 22 minutes ago from Epsom and Ewell District, England

  @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 25 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  Conleth Kane (@ConlethKane) reported 27 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  shezza_bezza 🌙☀️Coldplay are back wohooo 🌙☀️ (@vodaka_orange) reported 34 minutes ago from Hammersmith, England

  @O2 I’m treating myself to a Apple Watch because it’s my birthday next month and the offer ends next Thursday 🤣 plus I deserve it, putting up with rude people and getting sat on/licked/beaten up by my niece hahaha

• 
  Chiswick RFC Girls (@ChiswickRFCGirl) reported 35 minutes ago from Hammersmith, England

  Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

• 
  Avigazed (@Avigazed) reported 36 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 42 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  Lyndall (@LyndallAnn) reported 44 minutes ago from Ealing, England

  One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

• 
  Olivia Khwaja (@oliviakhwaja) reported 51 minutes ago from Sunningdale, England

  @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

• 
  💟 (@ShahlaaTahira) reported 52 minutes ago from Hillingdon, England

  So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

• 
  hen (@henna_macarena) reported 57 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  Jeff Stevenson (@ukcomic) reported 60 minutes ago from Hillingdon, England

  @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  wendy driffield (@driffield107) reported 6 minutes ago

  @O2 could you tell me if there is a problem login into mobil app, as have been trying to log in and just keep getting sent verify account link but then it just keeps going back to this same message after clicking link in email, have tried on tablet and same thing happens

• 
  Ann-Marie Thérèse Hopkins 🇺🇦 (@Spurschic47) reported 6 minutes ago

  Currently on the phone to @O2 customer services… have been trying to get through to someone now not only today but for the last two weeks! All I want to is solve an issue with the my o2 app. They won’t even set up a call back so it’s now been 10 minutes 1/2

• 
  Graham Hollebon (@grahamhollebon) reported 7 minutes ago

  @O2 I'm no longer a customer but have a small credit on my account which you want to repay me. I no longer have a DD with you and I cant see how to resolve this via your app. Help please.

• 
  Charles Allen (@charlesallen15) reported 7 minutes ago from Thirsk, England

  Been on phone to @O2 customer service for 35mins so far and no closer to changing my contract details... 🤦 #hopeless

• 
  Nedzta (@Seychellesboi) reported 9 minutes ago

  @virginmedia @O2 sort out your login page !!

• 
  🅁🅈🄰🄽 (@KippaxRyan92) reported 12 minutes ago

  Hi @O2 really pleased to of joined you today didn't think I'd pass the credit check but I've got better signal than Vodafone talk mobile and happy with the browsing speed in 5G! #OneHappyCustomer

• 
  Ann-Marie Thérèse Hopkins 🇺🇦 (@Spurschic47) reported 14 minutes ago

  Make that 12 minutes @O2 all I keep getting told is to call because you can’t deal with this online anymore! Ridiculous service well it’s not service it’s a joke. I just upgraded my phone with you I’m starting to regret it now

• 
  Jessicaelise (@jessicaelise_a) reported 14 minutes ago

  @O2 I cannot believe how disgustingly you treat your customers, I have had fraud committed against my account multiple times & have made over 6 phone calls in which you lie and promise its being dealt with. I have spent hours speaking to customers service and stressing myself out

• 
  GSV Unfortunate Conflict of Evidence (@GSVUCoE) reported 16 minutes ago

  @O2 25 minutes on hold with hold music designed to make you want to hang up and an ai generated voice that couldn’t sound more fake if it tried. You really don’t want your customers to be able to contact you do you, even when it’s a bereavement issue that needs dealing with.

• 
  Greg Dewhurst (@GregDewhurst) reported 18 minutes ago

  @MartinSLewis I’ve just left @O2 /!: gone with @spusu_uk and they have Eu roaming and use EE network!!!