O2 Outage Report in Staines, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (31%)
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Total Blackout (15%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: Hammersmith, Southall, London, Hayes, Hounslow, Surbiton, Wembley, Camberley, Richmond, Ealing, Epsom, Oxshott, Farnborough and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.
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Debbie Haden
(@DebsHaden) reported
from
Slough, England
@O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.
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Fr Chris Phillips SSC
(@phillipsc) reported
from
Brentford, England
Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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david bryant
(@ladidalimey) reported
from
Richmond, England
@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
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kelly marie sanders
(@KellyMSanders) reported
from
Bracknell, England
@O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?
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Marcus
(@Marcus_dd1) reported
from
Southall, England
@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Hounslow, England
@O2 Phone masts are down at my work and home so not good.
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Bede Feltham 💙
(@bedefeltham) reported
from
Esher, England
@O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
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𝕵𝖚𝖌𝖘
(@till_the_wheels) reported
from
London, England
@O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.
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Amy Stone
(@amylouisestone) reported
from
London, England
@O2 I have also been doing this too. If this problem persists, then what?
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Ealing, England
I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞
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Darren Boyle
(@misterscoop) reported
from
Brentford, England
@O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.
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Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -
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Amalik799
(@Amalik7991) reported
from
Kingston upon Thames, England
@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭
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Katy Hall
(@katyhall26) reported
from
Hammersmith, England
Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡
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Christian Radnedge
(@ChristianRad) reported
from
London, England
Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Krishan chavda
(@ChavdaKrishan) reported
@O2 once again, poor service from o2. Got offered a contract deal, it went out of stock. Now back in stock, and no one want for honour it, even with a proof of screenshot!
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Jonny Downs
(@j0nnyd0wns) reported
Hey @O2 how come my 5G data doesn't work in St Albans? I've got full bars and MyNetwork says there are issues!
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Cryptonetix
(@kinetix250) reported
@O2 Yeah about the store manager she was just as bad and rude
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Emma 💋
(@Emma__mills) reported
@O2 I've done all this , even with WiFi I still have very poor signal. This was I slight issue but got worse when I changed my pay monthly contract deal.
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ItsNotSoBaddd
(@ItsNotSoBaddd) reported
from
Barrhead, Scotland
@O2 hi, I find it hard to locate the calendar ~ the one with different doors you open on-line and their are different offers each day? Everytime I leave the app then go back I find it next to impossible to locate?? Any tips?? Links?? I have no issues with anything else.
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Lucy
(@Lucy86660407) reported
@O2 please can you explain to me why you cut my husbands call off midway when the time clicked exactly to 1800 meaning he is unable to speak to you until tomorrow now. We have been trying to sort this for months. Where is the customer service? #CustomerService #loyalty
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Scott Ledbury
(@scottledbury) reported
@O2 ever since I switched to o2 on my iPhone 12, 3G internet connection has always been extremely slow or unusable, wherever I am in the UK. 4G & 5G is fine. What’s the reason for this?
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WHU
(@WHU04746642) reported
@SamsungMobile @SamsungUK @O2 My phone keeps dropping calls at exactly 14 minutes 28 seconds. It's a Samsung Galaxy S21 Ultra. Looked on forums and getting conflicting reports. Some saying it's a Samsung problem, some saying I need a new sim. By the forums it's quite common
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DJ2🏴🇪🇺🇨🇦🏁
(@godsarentreal65) reported
@O2 how do I report a network issue? Very poor signal at my address 3G at best, mostly just get the E signal on my phone.
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Alan
(@MrGrinchmas_) reported
@O2 are absolutely shocking right now, mast down in my area, has been for a while, slow or no wifi at all, I do love the circles on my screen for every app, hoping to fix by 30.12 but want me to pay for a service that doesnt work and in east london at work too its garbage !!