O2 Outage Report in Staines, Surrey, England

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Staines, England

The most recent O2 outage reports came from the following cities: Hammersmith, Maidenhead, Wembley, Uxbridge, Greenford, Wealdstone, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park, and Pirbright.

City	Problem Type	Report Time
Hammersmith	Internet	8 hours ago
Hammersmith	Internet	1 day ago
Maidenhead	Internet	3 days ago
Wembley	Internet	3 days ago
Hammersmith	Internet	6 days ago
Uxbridge	Phone	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

• 
  Bethany Hewitt (@bethanyxhewitt) reported 48 seconds ago from Bracknell, England

  Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 2 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  hen (@henna_macarena) reported 10 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  m a r y (@maryhippychick) reported 11 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Katherine Stephens (@love_kittyket) reported 13 minutes ago from Hillingdon, England

  Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

• 
  RebeccaW40 (@RebeccaW40) reported 14 minutes ago from Epsom and Ewell District, England

  @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

• 
  Avigazed (@Avigazed) reported 23 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 25 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Samantha Blandy (@26samb) reported 26 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Conleth Kane (@ConlethKane) reported 31 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  Jeff Stevenson (@ukcomic) reported 33 minutes ago from Hillingdon, England

  @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

• 
  Toby (@tobyd360) reported 38 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 38 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  Chiswick RFC Girls (@ChiswickRFCGirl) reported 40 minutes ago from Hammersmith, England

  Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

• 
  Olivia Khwaja (@oliviakhwaja) reported 42 minutes ago from Sunningdale, England

  @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

• 
  Pawlie (@Si11y3gg) reported 45 minutes ago from Richmond, England

  @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 46 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  Vìncere. (@VictorJ1987) reported 50 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  💟 (@ShahlaaTahira) reported 53 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  m a r y (@maryhippychick) reported 56 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stupidity Allergies (@Allergy2Stupid) reported 2 minutes ago

  @O2 Jesus, even trying to root out scams is further infected with them, it’s out of control. 3rd parties keep trying to get me to renew my contract it’s infuriating. I’ll look into the TPS service, thanks.

• 
  Julie (@Juliebirch1210) reported 2 minutes ago

  @O2 @mitchellsingh89 The latest update which im finding hard to believe now Sorry, a phone mast close to you isn't working. Looks like a phone mast near to you isn't working as it should, sorry. Our engineers arasked CNOC for updatee on the case but your service might come and go until we fix it.

• 
  Lee Hill 8️⃣ (@teamhill888) reported 3 minutes ago

  @O2 @Ofcom That the complaint is being looked at but waiting for back office team to change the order status. Spoken to them again tonight and still no movement - absolutely insane lack of urgency - no support from any department

• 
  Lee Hill 8️⃣ (@teamhill888) reported 5 minutes ago

  @O2 @Ofcom That the complaint is being looked at but waiting for back office team to change the order status. Spoken to them again tonight and still no movement - absolutely insane lack of urgency - no support from any department

• 
  Neil Hailwood (@NeilHailwood) reported 12 minutes ago

  @O2 evening, purchased a new pixel 10 with the offer of a new Google watch, can't seem to find anyway to claim it?!! Can you help? Thanks

• 
  Camilla Sally Louise Latham (@CamillaLatham30) reported 13 minutes ago

  Signal is bad today @O2 here in S W wales

• 
  EvilSlasher🇬🇧🇮🇪 (@EvilSLASHER69) reported 15 minutes ago

  @O2 no network til Thursday at 8pm, the network was alright until you started ******* with it.

• 
  sarah gaze (@sarahgaze) reported 19 minutes ago

  @O2 endless calls, new sim and yet still no phone service. Beyond frustrating, I’ve sent DM’s, if you can’t fix it I will cancel payments

• 
  eliot (@eliothbu) reported 19 minutes ago

  @O2 absolutely ridiculous. Signed up to a new contact 3 days ago. So far, you’ve been unable to arrange DHL to get my new phone delivered. And now I have no phone service, and can’t be activated without the texted authentication code. Texted… to where? I have no active sim.

• 
  Boshek (@Boshek6) reported 20 minutes ago

  @O2 Yeah they just change it. Tell you what’s funny I never used to get these calls ever till virgin swapped to O2. I’m suspecting o2 either sold my details on or someone who works there has.