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O2

O2 Outage Report in Staines, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Staines, England

The most recent O2 outage reports came from the following cities: Hammersmith, Maidenhead, Wembley, Uxbridge, Greenford, Wealdstone, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park, and Pirbright.

CityProblem TypeReport Time
Hammersmith Internet 19 hours ago
Hammersmith Internet 2 days ago
Maidenhead Internet 3 days ago
Wembley Internet 4 days ago
Hammersmith Internet 7 days ago
Uxbridge Phone 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • MrsScreech
    Jess (@MrsScreech) reported from Hillingdon, England

    @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

  • mblair35
    Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • Vagabond1107
    ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

  • misterscoop
    Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • ladidalimey
    david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • Amalik7991
    Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • Marcus_dd1
    Marcus (@Marcus_dd1) reported from Southall, England

    @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

  • KellyMSanders
    kelly marie sanders (@KellyMSanders) reported from Bracknell, England

    @O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?

  • DebsHaden
    Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

  • aamer74
    aamer habib (@aamer74) reported from Maidenhead, England

    @O2 @England My ba p2 priority codes for the cinema are not working

  • SarahScogley
    Sarah cogley (@SarahScogley) reported from Bracknell, England

    @O2 your customer service is an absolute joke.

  • Vagabond1107
    ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

  • Mountie31
    Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Hounslow, England

    @O2 Phone masts are down at my work and home so not good.

  • phillipsc
    Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • marshallb60
    Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • katyhall26
    Katy Hall (@katyhall26) reported from Hammersmith, England

    Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

  • Mountie31
    Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • GeorgeGower_
    George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • GregDewhurst
    Greg Dewhurst (@GregDewhurst) reported

    @MartinSLewis I’ve just left @O2 /!: gone with @spusu_uk and they have Eu roaming and use EE network!!!

  • browneyedlass09
    cbrown431@btinternet.com (@browneyedlass09) reported

    @O2 Need help claiming my reward unable to access on line or my phone

  • dwaynewilko
    Dwayne WIlkinson (@dwaynewilko) reported

    @O2 why’s it ******* impossible to get through to speak to someone absloute **** show 😡

  • muzzer_daftbat
    Muzzer Daftbat 🦩 (@muzzer_daftbat) reported

    I am in a hotel just outside Edinburgh, near lots of houses, shops, infrastructure. And I have no signal. I’ve checked signal checker but there’s apparently good coverage. Come on @O2 - I can’t work.

  • Wolfpack_J5
    Patriotic_Wolf (@Wolfpack_J5) reported

    @LutzSchueler @O2 #teamvirginmediao2 have got to be the worst company on the planet!!!! Ever since the merger with Virgin, O2 customer service has been non existent. Several phone calls and still no call back from management, as promised. You are now holding up a legal process

  • Pylon54
    Nigel 🇬🇧 (@Pylon54) reported

    @rugbywebdesign @LARob30 @O2 Been trying to cancel a contract for almost an hour now. Both web and app keep sending me round in circles. I don't want either a STAC or PAC code as I'm not signing up with a new provider. The customer service number just keeps repeating "that they're extremely busy"

  • midgetjems
    jemma (@midgetjems) reported

    @O2 how do I cancel my contract please? I don't want to stay with O2 due to price hike. Alternatively I've seen a good online deal you're offering new customers that I would be interested ton know if I can swap to.

  • Hatesbadserv911
    Debbie (@Hatesbadserv911) reported

    @MartinSLewis Plus you cannot cancel ONLINE, you can buy online, you can operate your account online which is what @O2 & everyone makes you do but if you want to cancel you have to wait in a 40 mins phone queue. This is penalising the customer. @Ofcom sort it the hell out once & for all 😡🤬

  • browneyedlass09
    cbrown431@btinternet.com (@browneyedlass09) reported

    @O2 Already spoke to customer service so managed to get it sorted. If only you had the curtesy to tell customers the problems you were having instead of ignoring it. By the way take a look at Trustpilot to see your terrible reviews!!

  • KippaxRyan92
    🅁🅈🄰🄽 (@KippaxRyan92) reported

    Hi @O2 really pleased to of joined you today didn't think I'd pass the credit check but I've got better signal than Vodafone talk mobile and happy with the browsing speed in 5G! #OneHappyCustomer