O2

O2 Outage Report in Staines, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Staines, Surrey, England 04/01/2026 02:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (42%)

    Phone (42%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (21%)

    Total Blackout (21%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Staines, Surrey, England

The most recent O2 outage reports came from the following cities: London, Wembley, Hammersmith, Uxbridge, Greenford, Wealdstone, Aldershot, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park and Pirbright.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomWembley Internet
United KingdomHammersmith Internet
United KingdomUxbridge Phone
United KingdomGreenford Phone
United KingdomLondon Total Blackout

Community Discussion

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O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • miajohnston1967 Mia Johnston (@miajohnston1967) reported from Bracknell, England

    @O2 very poor customer services fuming is an understatement 😡

  • JamesElston3 James Elston (@JamesElston3) reported from Hammersmith, England

    @plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • MabdiNur1 Mohamed Abdinur (@MabdiNur1) reported from Hammersmith, England

    @O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • Astr0Isha Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England

    @O2 is down again ugh tell me something I don’t know

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • thespacedmonkey Jonny Harris 🇬🇧 (@thespacedmonkey) reported from Ealing, England

    Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.

  • daktadre Dré (@daktadre) reported from Spelthorne District, England

    Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • LyndallAnn Lyndall (@LyndallAnn) reported from Hounslow, England

    @O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Hammersmith, England

    @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

  • BecOz14 Bec Osborne (@BecOz14) reported from Camberley, England

    Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Jaybyname Jamie Adams (@Jaybyname) reported

    @O2 how can I get in touch about issues with a switch up return?

  • merrily575617 merrily 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸 🇿🇦 (@merrily575617) reported

    @O2 I don't use Facebook or Instagram. I've emailed you dozens of times and you never reply. I've spent upwards of 20 hours on the phone to you going round in circles, repeatedly being put through to "someone who can help" only to repeat myself endlessly. @Ofcom @MartinSLewis

  • eamonn61 Eamonn🇯🇵 (@eamonn61) reported

    @O2 unbelievable customer service can’t believe one department can’t communicate with another department and arrange a outbound call back it’s not like your a communications company

  • Adam_baker1490 Adam Baker (@Adam_baker1490) reported

    @O2 new phone and you’ve automatically transferred me to an eSIM witch I never requested and I’ve been without a phone service for 2 days trying to rectify this and none of your agents are any help shocking !!!!

  • csljohnkirby John Kirby (@csljohnkirby) reported

    Yesterday, I had three direct debits fail, I do not keep funds in my current account used for DDs, and transfer it 36 hours before the due date from a reserve account. Each failure has cost me £12 in bank charges, so thirty-six pounds, because @O2 only showed one account due in MyO2 App, the others said paid. So I had no prior warning of the DD or bills. To give @O2 due credit, they have refunded my £36, and admitted the error, but the point is that it took it took 2 hrs 42 minutes to resolve. and 1 hr 19 minutes of that was completely wasted on web/chatbot.

  • Kirkham81 Robbie Kirkham (@Kirkham81) reported

    Mad now as well you go into the @O2 shop for help & they only help the poor staff can now give is ring up the number you could ring from home

  • GMan_London_Lad GMan-London-Lad (@GMan_London_Lad) reported

    @O2 - for 2 weeks now, on pay as you go, each time I text, I get a text back from O2 saying "Call time low, you need to top-up." when I don't need to. I called & queried this with 02 customer services on 18 Sep & was told it was a known fault that you are struggling to resolve

  • DavidGerrish David Gerrish (@DavidGerrish) reported

    Awful @O2 service in the Reigate RH2 area - I thought the service should be getting better, not worse?!

  • R_Wilcox89 Rick W (@R_Wilcox89) reported

    Was told I would get a call back at 9am today! Guess what nothing @O2 sort out your customer service

  • ammaskuldeep Kuldeep Wadhwa (@ammaskuldeep) reported

    @O2 promised that I will have my e-sim card ready today. Made me pay for the contract and then nothing. Have been on calls with them but still no simcard. Not even able to login to MyO2 app. Very unhelpful customer service #disappointed with #O2 #network