O2 Outage Report in Staines, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hounslow, Surbiton, Hammersmith, Wembley, Camberley, Richmond, Southall, Ealing, Hayes, Epsom, Oxshott, Farnborough, Uxbridge and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Hounslow |
Internet | |
| Surbiton |
Phone | |
| London |
||
| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@O2 @England My ba p2 priority codes for the cinema are not working
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Darren Boyle
(@misterscoop) reported
from
Brentford, England
@O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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Sarah
(@sarahspoon) reported
from
London, England
@JamesIMcKay @O2 Oh….never heard of it. Ta
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Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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david bryant
(@ladidalimey) reported
from
Richmond, England
@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
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kelly marie sanders
(@KellyMSanders) reported
from
Bracknell, England
@O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -
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Debbie Haden
(@DebsHaden) reported
from
Slough, England
@O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.
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Tim Morris
(@T_Morris_Wealth) reported
from
London, England
@emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-
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Jess
(@MrsScreech) reported
from
Hillingdon, England
@O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!
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Shaney
(@ShaneyFirkins96) reported
from
London, England
Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs
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Shaney
(@ShaneyFirkins96) reported
from
London, England
@under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.
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Marcus
(@Marcus_dd1) reported
from
Southall, England
@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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Amy Stone
(@amylouisestone) reported
from
London, England
@O2 I have also been doing this too. If this problem persists, then what?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Hudson
(@prhudson) reported
@O2 By your network moving me to a hugely slower speed. I am being throttled and/or booted from high speed connections when downloading using mobile data. I've just been in Milan for 4 days and prettymuch had a constant 5g signal and the speeds were very good. I was in Bern a couple
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Evelyn
(@Evil__Evelyn) reported
Wtf is going on @O2 I’m now being told the contract for iPad Pro wasn’t cancelled but it’s now got an extra 5/6 days of the contract for iPad added on to that bill from when I asked for it to be completely disconnect wtf
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Neil W
(@nwinny72) reported
@OmbudServices hi, how can I start a complaint against @O2 who, after 38 days are still refusing to refund an upfront payment I made towards a phone I sent back?
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Chantelle 🖤
(@cb9504) reported
@O2 hi, your O2 priority voucher for drinks at O’Neill’s leeds isn’t working, my qr code won’t show and my time is running down
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Gareth Jones
(@GarvJ7483) reported
@O2 been without any form of signal for over 12 hours now and when you go onto your service checker it says a mast is down. Is there an ETA on when this will be resolved? L40 area
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Peter Claydon
(@PeterClaydon) reported
Hmmm. I'm on the @O2 network in the @TheO2 and my #5G phone is on 4G. It started off on 5G.
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Paul Hudson
(@prhudson) reported
@O2 Of weeks ago and had the exact same experience. It seems roaming networks are just doing better by their customers. Please tell me how to raise a complaint.
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Auntie of swans 🦢🚲🇬🇧🏴🇺🇦
(@SparklyG) reported
@O2 hi, I've just got a 5g phone, please can you help me get a 5g sim (existing pay monthly customer)? Thanks
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Alex J Wood 🎨 🇪🇺
(@al3xjw) reported
@O2 @_rachelllll Hi I’m having the same problem too. I can’t get any data and need my phone for work. I am in the US and contacted @o2 via DM but still no resolution.
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Paul Hudson
(@prhudson) reported
@O2 Thanks for sharing however the issue is not with my phone, nor does it seem to be an issue with 5g as when that works it works. Its also not a signal issue as going to flight mode and back brings the high speed connection back for a short while until i get downgraded again