O2 Outage Report in Staines, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (32%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Southall, Hayes, Hounslow, Surbiton, Wembley, Camberley, Richmond, Ealing, Epsom and Oxshott.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
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| London |
Internet | |
| Hammersmith |
Internet | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
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Dave Hampton 🌍
(@carboncoach) reported
from
Marlow Bottom, England
My SIM only service with @O2 has packed up inexplicably today; and O2 slow to respond. Anyway I am without phone. So please DM if you need me.
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Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
@O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Ashley Leggett
(@ashley_leggett) reported
from
Hounslow, England
@O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Dave Hampton 🌍
(@carboncoach) reported
from
Marlow Bottom, England
If I was a shareholder in @O2 rather than a loyal customer today would be the day I sold.
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Iain Hunter
(@musical_IH) reported
from
Spelthorne District, England
@Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Dave Hampton 🌍
(@carboncoach) reported
from
Marlow Bottom, England
@O2 Tried everything. (Apart from trying SIM in another phone). Previously if ever ‘SIM not working’ flashed up all I had to do was switch phone on/off. Not this time. Help!
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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MF
(@Grad42_MF) reported
@O2 Trying to cancel my 89 years old mobile phone contract since January 22.She is seriously ill in hospital and hasn’t used her mobile for over 10 months. Now in receipt of a ‘bad debt ‘letter. Do u care about Senior Folk?
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Jamie Reynolds
(@JamieReynolds92) reported
@O2 I have this exact same problem, someone your end cancelled my current sim as youve posted me a new one? This is a joke. I should choose when i switch it not just lose my phone with no warning.
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Cleopatra_BMS🔬
(@YRFavScientist) reported
@O2 It’s been a week and your team is ignoring my emails . This matter has gone on for an unnecessarily long time since June . Your customer service is beyond crippled .
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Dannii Evans
(@DanniiEvans4) reported
@O2 hi I need help as it says I’ve used a voucher when I havnt
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Ben shrimpton
(@Benrshrimpton) reported
@O2 I have sent a message. I am more concerned about the GDPR issue as my address had been updated and does not seem to be on my account!
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KM
(@_KXIV) reported
@O2 can you please help. My cellular plan and data has stopped working and I can’t even phone you to sort it out
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Jon Pepper
(@JonMagicman) reported
@O2 @O2 This is the 7th working day and still no phone call from the complaints team. I've already started to take legal advice on this as it's an open and shut case. A phone call would have gone a long way to resolving this. Such a shame that customer service appears non existent.
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Gayle Fitzpatrick
(@gaylem1978) reported
from
Glasgow, Scotland
@drewsy92 That’s very disappointing such a large network giving you such poor service for the money you’re paying monthly honey x. What can you do to assist @O2 ? It’s certainly giving me food for thought as I’m thinking of getting a new mobile contract over next few months!
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Matthew Thompson
(@M_at) reported
@O2 Nope. I tweeted from Cork after the flight because I couldn’t get signal.
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Stuart Carr
(@Stuey3D) reported
@Ofcom It’s because @O2 network is so congested that you can’t even make a phone call without it sounding like the fast food order from Wayne’s World let alone use data. It’s also now effecting 5G too and that’s supposedly the saviour of mobile data.