O2 Outage Report in Staines, Surrey, England
Some problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 08: Problems at O2
O2 is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (4%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: Hayes, London, Hammersmith, Ealing, Epsom, Oxshott, Farnborough, Uxbridge, Feltham, Walton-on-Thames, Cobham and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Hayes |
Internet | |
| London |
Phone | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Ealing |
Total Blackout | |
| Epsom |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Jeff Stevenson
(@ukcomic) reported
from
Hillingdon, England
@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Toby
(@tobyd360) reported
from
Farnborough, England
@O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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Lyndall
(@LyndallAnn) reported
from
Ealing, England
One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 I need a customer call back please.
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Katherine Stephens
(@love_kittyket) reported
from
Hillingdon, England
Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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John Middleton
(@johnnyboy665) reported
@O2 hello. I am getting 4 or 5 spam calls a day for the last week. Is there anything you could do to help?
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Phil Harris
(@phileasphil) reported
@O2 why is your service so appalling now? It used to be the best. Ive been with you since Cellnet days.. Anyone tell me the best network these days I’ve had enough of this absolute rubbish
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heather martin
(@happilyHeather) reported
@O2 Hi I've just tried again, using your link, it simply says "message failed to send". The Live chat on your website is also not working as the team are 'busy'...!
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Smoggie till i die
(@Simonthesmoggie) reported
@Deej701 @O2 If I had known Sky Mobile used o2 as its host I wouldn't have gone near it. I left o2 few years back and went to EE. O2 by fat worst company I have ever used, shocking service and worse customer service, joke of a company.
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Manija
(@Manija_92) reported
@O2 Your customer service is rubbish. Hanging up the phone is not acceptable. I called to discuss my contract where I found out that there will be a price increase on my contract from april. This was the first I heard of it. No communication from the company. DM and call me ASAP!
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Billy Bingham
(@billy8179) reported
@virginmedia your customer service is appalling, I am a virgin media customer and also @o2 customer. I should be entitled to a number of discounts, but you won’t honour them as I am an existing customer. #disappointed #movingtoanotherprovider
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Nacnan
(@Nacnan1873) reported
@O2 Ffs still can’t walk in store for an iPhone 14 pro max absolute ****.
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wayne Tavit
(@WayneyoWayne) reported
@O2 Never mind that nonsense. Get replying to your complaints instead.
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verycentrist
(@verycentrist) reported
@O2 Well you havent managed to do so after 3 lengthy calls with your CS department, so no, probably not. I'll be making a formal complaint and moving provider.
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Smoggie till i die
(@Simonthesmoggie) reported
@O2 Still down in Redcar because you're to cheap to pay the farmer his fee for having your mast on his farm, so he won't allow access to it. Anyone on o2 or sublet firms using o2 masts not had 4g or any Internet gor a week now. Bet you don't compensate for this. Cheapskate company.