O2 Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at O2
O2 is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (49%)
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Internet (30%)
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Total Blackout (14%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: London, Ealing, Hammersmith, Southall, Hayes, Hounslow, Surbiton, Wembley, Camberley and Richmond.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Ealing |
Phone | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Marcus
(@Marcus_dd1) reported
from
Southall, England
@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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Ashley Leggett
(@ashley_leggett) reported
from
Hounslow, England
@O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.
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Tim Morris
(@T_Morris_Wealth) reported
from
London, England
@emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support
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Shaney
(@ShaneyFirkins96) reported
from
London, England
Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs
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Sarah
(@sarahspoon) reported
from
London, England
@JamesIMcKay @O2 Oh….never heard of it. Ta
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Debbie Haden
(@DebsHaden) reported
from
Slough, England
@O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.
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Darren Boyle
(@misterscoop) reported
from
Brentford, England
@O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-
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Jess
(@MrsScreech) reported
from
Hillingdon, England
@O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!
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david bryant
(@ladidalimey) reported
from
Richmond, England
@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@O2 @England My ba p2 priority codes for the cinema are not working
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Amy Stone
(@amylouisestone) reported
from
London, England
@O2 I have also been doing this too. If this problem persists, then what?
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.
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Shaney
(@ShaneyFirkins96) reported
from
London, England
@under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻
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Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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melvin
(@thegreatmelmo) reported
@O2 when are you going to fix the signal in my area (E15 3PW)? It's been a week now and the data speed is acceptable. 😠
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Andrew Driscoll
(@AndrewDrisc) reported
@O2 I've not really checked as spend 90% of my time there. I've raised this as a complaint now anyway so hopefully I can get a response quickly
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Amran Ahmed
(@amranioahmeda) reported
@O2 after many years on the 3 network Moves to O2 in January on £31/mnth deal. 3months in, I get email telling me that my monthly bills going up to £35 for the remaining 21months (unless it goes up again next year!). An additional £84. This is just not right!
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ladydorissharkey❤️
(@lady_sharkey) reported
@O2 @AppleGeek007 We’ve already got it in hand Thanku.. been reported to the relevant people as it is a major security, data protection and safeguarding issues!!
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R B
(@RhiannonBidwell) reported
@O2 I need you to change my settings urgently! You’ve turned off 4g and I have no signal! I need to be contactable asap!!!!
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Garry Lynch
(@GarryLynch15) reported
@O2 customer service and customer relations an absolute joke get my account fixed now or I'm leaving.....20 years as a customer does that even mean anything?😡
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Luke jeyes
(@LukeJeyes) reported
@O2 how hard is it to port a number to you? Very hard judging by your incompetence!!! Should have been yesterday then today and it still hasn’t happened 😡😡not good as a new customer!!!!
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Geeks With Wings
(@GeeksWithWings) reported
@O2 Thanks for replying, the problem seems to be widespread, many people without signal in and around country Durham.
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Alfie Kingston
(@AlfieKingston) reported
@O2’s Customer Service is horrifically inadequate.
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Tony Sutton
(@tony_sutton) reported
@UbuntuBhoy @O2 PAC between O2 to O2 won't work. You have to transfer out then back in once 30 days is up. Stupid, yeah.