O2

O2 Outage Report in Staines, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Staines, Surrey, England 02/09/2026 04:00

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (29%)

    Internet (29%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Staines, Surrey, England

The most recent O2 outage reports came from the following cities: London, Worcester Park, Pirbright, Slough, Kingston upon Thames, Ascot, Hammersmith, Ealing and Southall.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomWorcester Park Phone
United KingdomPirbright Phone
United KingdomLondon Internet
United KingdomSlough Phone
United KingdomKingston upon Thames Phone

Community Discussion

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O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • daktadre Dré (@daktadre) reported from Spelthorne District, England

    Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

  • tiggsie Sarah Ward (@tiggsie) reported from Richmond, England

    @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

  • miajohnston1967 Mia Johnston (@miajohnston1967) reported from Bracknell, England

    @O2 very poor customer services fuming is an understatement 😡

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • s_reynolds808 Simon 'Whippet'.. (@s_reynolds808) reported from Kingston upon Thames, England

    Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins

  • MabdiNur1 Mohamed Abdinur (@MabdiNur1) reported from Hammersmith, England

    @O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • DenisField Denis Field (@DenisField) reported from Richmond, England

    As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • B_Heer84 Bari Heer (@B_Heer84) reported from Wraysbury, England

    @O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!

  • LyndallAnn Lyndall (@LyndallAnn) reported from Hounslow, England

    @O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • thespacedmonkey Jonny Harris 🇬🇧 (@thespacedmonkey) reported from Ealing, England

    Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Hammersmith, England

    @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • BecOz14 Bec Osborne (@BecOz14) reported from Camberley, England

    Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere

  • Astr0Isha Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England

    @O2 is down again ugh tell me something I don’t know

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • NoFaceN47097117 No Face No Case (@NoFaceN47097117) reported

    @O2 O2 is ****

  • JohnWLewis John W Lewis (@JohnWLewis) reported

    Not again, @O2!! Is the lack of the mobile signal in #Cullompton #Devon YET AGAIN due to another failure of the (one and only?!) mast serving the town? Each time it takes you days to fix it, and how many more times must this happen before you rectify it properly.

  • Calluna_Vulga Fraoch is washing her hands (@Calluna_Vulga) reported

    @O2 Mum rang to order a nano sim for a new phone. The call centre guy was more interested in trying to sell her a package, which flustered her as she was in unfamiliar territory and just wanted her request dealt with. She has no accessibility issues. I feel it's verging on 1/...

  • the_groundsman Dave Fozzie Foster (@the_groundsman) reported

    So no internet this morning in the village for well over 3 hrs now, and i suppose as a consequence my 4g signal isn’t working properly due to the demand placed on it with everyone on mobile data. Come on @WeAreOpenreach get it sorted. @O2 can you improve the signal in Headcorn?

  • earl1001 noel collins (@earl1001) reported

    @O2 I’m currently stuck on hold for the last 2 hours and still waiting to speak to someone in retention regarding a issue with my tariff which had been missold. Do you think this is an expectable? #poorcustomerservice

  • DarrellGoodlif2 Darrell Goodliffe (@DarrellGoodlif2) reported

    Ok @O2 please sort out your mast near me, this outage is becoming tedious now

  • KyleToveyUK Kyle Tovey (@KyleToveyUK) reported

    @MarkEvansO2 are you happy presiding over a company that spouts lies, provides the utmost worst customer service and breaches consumer acts? @O2

  • George1753 George (@George1753) reported

    @O2 when will there be 4g signal in the post code W69JU been out for ages now and no updates from o2 ?????

  • Ind3pendent7 C@ren 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@Ind3pendent7) reported

    @O2 I take it your staff are affected by covid? Welcome to the planet we are all affected by Covid. Everything runs smoothly until we run out of money eh? Then we’ve got no one to help reconnect my outgoing calls. Even free numbers redirect! My mobile is my only contact I have

  • Adywebb Adrian Webb (@Adywebb) reported

    @WebNiraj @O2 Give up on them and join @tescomobile - guaranteed no increases for the duration of your contract and brilliant customer service 😎