O2 Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at O2
O2 is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (51%)
-
Internet (30%)
-
Total Blackout (12%)
-
E-mail (4%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: Leatherhead, London, Hounslow, Ealing, Slough, Esher, Worcester Park, Pirbright, Kingston upon Thames, Ascot and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Leatherhead |
Total Blackout | |
| London |
Phone | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| Hounslow |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
-
Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
-
Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
-
لويد سا
(@iLloyd_Sa) reported
from
Hillingdon, England
@O2 It’s doesn’t help!!!!! It’s getting frustrating day by day been with @02 nearly 7 years and it’s getting worst day by day. No proper coverage. There’re much better network providers in the U.K. that provide better network and customer services it’s time to make a change!!!!!!!
-
Neil Nutbeam
(@NeilNutbeam) reported
from
Hillingdon, England
@O2 why is the network and 4g soooooo bad. Well I say 4g, I never get 4g most of the time. And even if it does say 4g it’s rubbish and slow, stuff still doesn’t load. A lot of the time I have to turn 4g off and change it to 3G for it to work. Rubbish
-
لويد سا
(@iLloyd_Sa) reported
from
Brentford, England
@o2 can you fix your network in Westfield as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90/Month and you don’t get basic network coverage inside the mall. Not a happy customer anymore.
-
Damian Davis
(@DamianPDavis) reported
from
Spelthorne District, England
@paddyguy51 @Ker_Anderson @Phonemast Do your self a favour and swap to a network that actually works, i.e. anyone but @O2
-
Tim Cawte
(@timlimbim) reported
from
Maidenhead, England
Wow @O2 honestly cannot believe how poor your service was this evening. Incompetent advisor with seemingly unusable (almost useless) systems. #complaint #poorservice
-
Ali Malik
(@Ali_Malik) reported
from
London, England
The ordeal continues. @O2 and it’s #CustomerService is very good at taking notes but appalling at resolving complaints / closing issues. Generated an incorrect / inflated bill despite multiple assurances otherwise! Now running pillar to post, no resolution in sight @MarkEvansO2
-
Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
-
Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
-
Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
-
Nasira
(@NasiraKasmani) reported
from
Maidenhead, England
@O2 unbelievable service from the #CustomerService agent today, so rude lady called Ambreen kept speaking over me. Unacceptable that staff have the audacity to speak to customers in such a manner and instead of resolving an issue escalate it to another level. Who do I complain to
-
لويد سا
(@iLloyd_Sa) reported
from
Hammersmith, England
@o2 can you fix your network in @westfeild #London as I’ve tried to FaceTime my mom more than 50 times the calls have been dropping all the time its sucks paying almost £90 pcm and you don’t get basic networks. Not a happy customer anymore.
-
Jay Blake
(@jayblake_) reported
from
Marlow Bottom, England
Dearest #02 @O2 I do wish all your customer service people were as helpful as the person I spoke to today. Sadly there were several trees killed in the printing of a years mobile bills, which I was told was required. Todays agent simply gave the info I needed in a 5 min call
-
Primmy💁🏾
(@Primrose_Hikwax) reported
from
Slough, England
@O2 There was a mast down in my area but the matter wasn’t resolved for 3 weeks. I have data with EE on my ipad and the data wasn’t affected with them. With my phone I was unable to text, call or use my data. I don’t understand how you expect to put off £11, yet I haven’t been able
-
Aik Saath
(@AikSaath) reported
from
Slough, England
@sabia_hussain @SEGROplc @O2 SEGRO have checked to see if the theft was on the estate itself. We'll see the young people right - just thought it might be worth reaching out to our 'bigger cousins' to see if they could help. Good to hear they didn't find anything in your car. 👍
-
utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
-
Emma Egbers
(@EmmaEgbers) reported
from
Cobham, England
@O2 been waiting for nearly a month for my issue to be solved, still NO response from anyone and being charged again, respond immediately
-
David Chow 📶
(@davidchow) reported
from
Hammersmith, England
@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
-
Kirsty Ann
(@PandaEyesKirsty) reported
from
Maidenhead, England
@AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Mr A C 🇺🇦 Слава Україні
(@politediscuss) reported
@AdamRutherford @O2 "Is there anything else I can help you with today?"
-
Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
Falkirk, Scotland
@O2 when I took out my new phone contact few weeks ago, I chose my 6 months free @disneyplus (just within the 30 days I had to decide which to choose) as my “reward” - but I can’t find ANY means of activating it... Can you help please?
-
Lisa Burford
(@lisa_burford) reported
@O2 hi can someone help me with my mums phone she has no service ?
-
Captain Hindsight
(@dodger0703) reported
@O2 Hi just recieved my new sim card, transferring number from virgin and sent PAC code on Friday. My virgin sim has now gone to Emergency Calls Only, how long will it be until my new sim has that old number?
-
Reena Patel
(@Rinu_Sparkles24) reported
@O2 have to be the crappiest at customer service ever…honestly trying to solve a simple problem becomes a stress
-
Mark
(@mellowmark) reported
@AdamRutherford @O2 As phone was still locked I couldn't. Was stuck in another country without any of my possessions for 7 weeks until my MP helped liaise with Home Office to get me back home. Will never ever use 02 again.
-
Andy Watt
(@Andy_Watt) reported
We had an issue with son’s Spacetalk watch from @mgmwireless via @O2. Rang the customer services line and they were very helpful and supplied a replacement charger which solved the issue and checked back a week later to see if it was resolved. Excellent Customer Service.
-
Andrew Sherlock
(@Andy_Sherlock1) reported
@NealShepperson @AdamRutherford @O2 When I switched away from EE, their customer retention department had me on hold for over forty minutes. When I finally spoke to somebody I asked them if they really expected me to stay with the company after that. He gave me the PAC code straight away.
-
Dr Adam Rutherford
(@AdamRutherford) reported
@O2 They hung up on the call while I was on hold. I called back, spoke to someone different. They hung up while I was on hold again. No call back. Breathtakingly bad customer service.
-
David Crompton
(@_DavidCrompton) reported
@O2 why did one of your customer service agents place a bar on my account because I’m only receiving text messages from certain networks