O2

O2 Outage Report in Staines, Surrey, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Staines, Surrey, England 03/28/2026 15:00

March 28: Problems at O2

O2 is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (43%)

    Phone (43%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (21%)

    Total Blackout (21%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Staines, Surrey, England

The most recent O2 outage reports came from the following cities: Hammersmith, Uxbridge, Greenford, London, Wealdstone, Aldershot, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park, Pirbright and Kingston upon Thames.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomUxbridge Phone
United KingdomGreenford Phone
United KingdomLondon Total Blackout
United KingdomLondon Phone
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • JoeAchilles Joeachilles.com (@JoeAchilles) reported from Denham, England

    Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

  • sally290718 sally (@sally290718) reported from Farnborough, England

    @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

  • ukcomic Jeff Stevenson (@ukcomic) reported from Hillingdon, England

    @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @cleggytaxi @O2 Yep you’re right. Signal dropped again.

  • AlexharwoodMuso 𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported from Richmond, England

    @jlo_conductor @O2 I have signal with O2 in Richmond ...

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

  • vodaka_orange shezza_bezza 🌙☀️Coldplay are back wohooo 🌙☀️ (@vodaka_orange) reported from Hammersmith, England

    @O2 I’m treating myself to a Apple Watch because it’s my birthday next month and the offer ends next Thursday 🤣 plus I deserve it, putting up with rude people and getting sat on/licked/beaten up by my niece hahaha

  • JamesElston3 James Elston (@JamesElston3) reported from Hammersmith, England

    @plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • LyndallAnn Lyndall (@LyndallAnn) reported from Ealing, England

    One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

  • henna_macarena hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint

  • ColinShaw_CX Colin Shaw (@ColinShaw_CX) reported from London, England

    Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

  • oliviakhwaja Olivia Khwaja (@oliviakhwaja) reported from Sunningdale, England

    @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

  • ShahlaaTahira 💟 (@ShahlaaTahira) reported from Hillingdon, England

    So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

  • ConlethKane Conleth Kane (@ConlethKane) reported from Hounslow, England

    I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 I need a customer call back please.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • TSTAR76535726 TSTAR (@TSTAR76535726) reported

    @O2 4g is as much uses as H+ shocking service considering I have full signal but nothing works.

  • AntonSimpson18 A.L.F,,🗿🛸👽🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@AntonSimpson18) reported

    Crap service from @O2 again in my area non stop **** service from this mobile phone company

  • Jimbobthon James Richards (@Jimbobthon) reported

    Oh dear @O2 . Sitting in a café in the city centre of Cardiff. Barely a signal. @EE however, not only a signal but 125x + the speed on 4g alone. Please O2, stop saying "network is busy". Please stop saying "use WiFi calling". We don't pay for that. 1/2

  • join4te Jay (@join4te) reported

    @O2 Day 143 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

  • RaeHarding2023 Rae Harding (@RaeHarding2023) reported

    @O2 please let me know how I can get my PAYG refund, neither your number nor your other channels seem to be set up to help

  • gingerllama79 Toby Briggs (@gingerllama79) reported

    .@O2 any reason why your app is deleting messages? I’ve tried messaging the Customer Services help twice in the last two days and all messages have been deleted!

  • La_La_Gomera 🌱La_La_Gomera (@La_La_Gomera) reported

    @jimmy_lawrence @O2 Don’t hold your breath I still have nothing from o2 customer services after waiting 2 years & 4 months Worst customer services in the world

  • LindsMorrison Lindsay Morrison (@LindsMorrison) reported

    @O2 worst upgrade experience ever. Upgraded thurs, wasn’t done properly, spent 6 hours trying to resolve getting sent around the houses. Finally able to pick up next phone Fri & now airtime contract not set up & new sim doesn’t work & now another 48 hours to wait. Sort it out

  • Blakeyhammer Martin Payne (@Blakeyhammer) reported

    @O2 I’m getting increasing numbers of calls from people overseas saying how I’m one of O2’s best customers, always pay my bills on time etc etc can they interest me in a contract upgrade? I’m not a customer & these calls are becoming seriously annoying. Anything you can do?

  • WeedenColin Colin Weeden (@WeedenColin) reported

    @O2 how do I connect to your customer help?