O2 Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at O2
O2 is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: Pirbright, London, Slough, Kingston upon Thames, Ascot, Hammersmith, Ealing, Southall and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Pirbright |
Phone | |
| London |
Internet | |
| Slough |
Phone | |
| Kingston upon Thames |
Phone | |
| Ascot |
Phone | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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Jonny Harris 🇬🇧
(@thespacedmonkey) reported
from
Ealing, England
Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Thomas-Lee
(@TRFC_Tom) reported
from
London, England
@inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work
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Mia Johnston
(@miajohnston1967) reported
from
Bracknell, England
@O2 very poor customer services fuming is an understatement 😡
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Jade Sharp
(@jadesharp1992) reported
from
Richmond, England
@gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.
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Astro Gyal 💦
(@Astr0Isha) reported
from
Brentford, England
@O2 is down again ugh tell me something I don’t know
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Vger Ann Goldby
(@Iccle_Princess) reported
from
London, England
Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!
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Joseph Morrison
(@JosephMorrison0) reported
from
Hammersmith, England
@O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...
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Dré
(@daktadre) reported
from
Spelthorne District, England
Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE
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Lyndall
(@LyndallAnn) reported
from
Hounslow, England
@O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.
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James Elston
(@JamesElston3) reported
from
Hammersmith, England
@plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time
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N I C K 🇿🇼
(@Nick_G6) reported
from
Hounslow, England
Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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michelle moffett
(@michellemoffet) reported
@O2 @willkhowe I have this too- doesn’t help when you’re getting g it for the kids pre Christmas to keep them entertained!
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Toby
(@RoyTroy9j77) reported
@O2 I'll follow your recommendations in making sure I try to activate the offer later in the week. I have 29 days left of this offer and if I keep trying and it doesn't work, I'm leaving it in good faith that you will offer a resolution sooner rather than later.
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Sophie Smith
(@Sofie_Michelle) reported
@O2 Still not working guys 🥺
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PL84
(@DeviousPL) reported
@VMO2News @virginmedia @O2 Given that your useless network built on paper cups and string failed during 2020’s lockdowns, no idea why you’d want to draw more attention to your shortcomings and basic inability to provide customer service. Worst ISP in the UK. Absolutely laughable.
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matt
(@gwladysmattEFC) reported
@O2 you’re customer service is a disgrace by the way
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Ben Marsh
(@benj352) reported
@O2 just had absolutely appalling service from your network service line took ages checking the account then explained the issues I have 3 times then said she "couldn't" hear me and hung up.I have got 4 devices with network with O2 and none have signal!
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Gillian
(@gilliandarcy1) reported
@VMO2News @virginmedia @O2 Hilarious bit of advertising! You've done nothing but let down the vulnerable, full of lies and failed promises.
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Ronnie Hamilton
(@RonnieH85120567) reported
@O2 I have been trying to cancel my deal for more than 2 months! Now you are threatening me with more bills. Just cancel my deal there was no contract!!! And stop threatening me! And get someone to pick up the phone!
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Matt
(@MattHardy89) reported
5 days with network issues in Kettering @O2
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Francesca Wood
(@WestlifesUKFan) reported
Just received a weird text from @DPDgroup_news saying I had a parcel missing which I never! I reported this to my @O2 as it was sent in error, although whenever I order from HMV they always tell me if it's DPD or Royal Mail in this case it wasn't DPD.