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O2

O2 Outage Report in Staines, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 40% Phone (40%)
  • 32% Internet (32%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Staines, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Hammersmith, Maidenhead, Wembley, Uxbridge, Greenford, Wealdstone, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park, and Pirbright.

CityProblem TypeReport Time
Kingston upon Thames Wi-fi 2 days ago
Hammersmith Internet 4 days ago
Hammersmith Internet 5 days ago
Maidenhead Internet 6 days ago
Wembley Internet 7 days ago
Hammersmith Internet 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • ladidalimey
    david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • ashley_leggett
    Ashley Leggett (@ashley_leggett) reported from Hounslow, England

    @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

  • nickysinclair
    Nicky Sinclair PGA (@nickysinclair) reported from Windsor, England

    @O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd

  • esrose2003
    Liz Rose 💙 (@esrose2003) reported from Richmond, England

    @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

  • musical_IH
    Iain Hunter (@musical_IH) reported from Spelthorne District, England

    @Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong

  • daishughes
    daisy (@daishughes) reported from Kingston upon Thames, England

    @O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • SarahScogley
    Sarah cogley (@SarahScogley) reported from Bracknell, England

    @O2 your customer service is an absolute joke.

  • carboncoach
    Dave Hampton 🌍 (@carboncoach) reported from Marlow Bottom, England

    If I was a shareholder in @O2 rather than a loyal customer today would be the day I sold.

  • richardmorrisuk
    Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • GeorgeGower_
    George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • aamer74
    aamer habib (@aamer74) reported from Maidenhead, England

    @O2 @England My ba p2 priority codes for the cinema are not working

  • MrsScreech
    Jess (@MrsScreech) reported from Hillingdon, England

    @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

  • sachink0201
    Sachin Kumar (@sachink0201) reported from Brentford, England

    @O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

  • MissusWebb
    Sarah 🧡 (@MissusWebb) reported from Burnham, England

    @O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻

  • carboncoach
    Dave Hampton 🌍 (@carboncoach) reported from Marlow Bottom, England

    @O2 Tried everything. (Apart from trying SIM in another phone). Previously if ever ‘SIM not working’ flashed up all I had to do was switch phone on/off. Not this time. Help!

  • nickshuttle
    Nick Shuttleworth (@nickshuttle) reported from Ealing, England

    @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

  • mblair35
    Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • carboncoach
    Dave Hampton 🌍 (@carboncoach) reported from Marlow Bottom, England

    My SIM only service with @O2 has packed up inexplicably today; and O2 slow to respond. Anyway I am without phone. So please DM if you need me.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ThomasEdmund71
    Tom Richardson (@ThomasEdmund71) reported

    @O2 I was bemused by this text you sent me. Your signal has never come. I have never been able to text or phone on your network from my home “To improve your local network, we're carrying out essential work in ME194LZ. While we do, your signal might come and go”

  • Nicola3001
    Nicola3001 (@Nicola3001) reported

    @O2 Shame, my o2 reception is poor to say the least and I can’t even use my WiFi, on my own purchased iPhone on my PAYG, what’s the difference??

  • FAT_NUTZ
    ROB WARD (@FAT_NUTZ) reported

    @O2 Hang on I understand about unable to gauge tee a fault free service but when it’s now been over 2 weeks that’s surely not with your terms. It’s a joke. Will be changing providers in October.

  • R0boCop1888
    🍀MC 1888🍀 (@R0boCop1888) reported

    @O2 See trying to pay off yer phone contracts and leave for another service is a nightmare!!!

  • Tes66777887
    Tes (@Tes66777887) reported

    @O2 @MeganMcCubbin @canopyandstars Dear Megan. We really really Need some HELP. We have a Badger set in out garden in a highly populated suburban area. The neighbourhood is getting fed up with them and we fear for their safety. Please can you help in anyway?We are in Bournemouth.The Badger Trust confirmed this

  • GregIlsen
    Greg Ilsen (@GregIlsen) reported

    @O2 your customer service is a disgrace. All you do is pass the issue from person to person without taking accountability and then you offer a call back within 3 days at a random time. Embarrassing!

  • FAT_NUTZ
    ROB WARD (@FAT_NUTZ) reported

    @O2 yet again another pointless message saying fault in CO5 still not fixed another customer lost. Who do I speak to regarding refunding my monthly rental as your clearly in breach of your contract. #useless #inabrewery

  • MrsPAH
    Paula H (@MrsPAH) reported

    @O2 can you confirm the phone number to speak to someone to change an order please? I've chosen my upgrade but it is out of stock - existing phone not working so I'd like to change to a different colour to receive more quickly. Thanks

  • Dais_Elizabeth
    Dais Elizabeth (@Dais_Elizabeth) reported

    @O2 I know, I got told to call when a new SIM arrived (as the phone was stolen) but can't get through to anyone and the bot lady hung up on me.... 3 times! Rude *****.

  • TapperJosephine
    Josephine Tapper (@TapperJosephine) reported

    @O2 Not much help when I’m out and about. & WiFi calling should only need to be an ad-hoc measure - not the default. Could you point me in the right direction so I can register days without service so those days are refunded? Thank you.