O2

O2 Outage Report in Staines, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Staines, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Staines, Surrey, England 02/01/2026 08:55

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (51%)

    Phone (51%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Staines, Surrey, England

The most recent O2 outage reports came from the following cities: London, Slough, Hammersmith, Ealing, Southall, Hayes, Hounslow and Surbiton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Phone

Community Discussion

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O2 Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • phillipsc Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • esrose2003 Liz Rose 😍 (@esrose2003) reported from Richmond, England

    @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • AddingtonSteph Stephanie Addington (@AddingtonSteph) reported from Richmond, England

    .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

  • esrose2003 Liz Rose 😍 (@esrose2003) reported from Richmond, England

    @O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom

  • Indian_Thriller Jeetesh Luhar (@Indian_Thriller) reported from Iver Heath, England

    Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

  • JdR_Tech Jacqueline de Rojas CBE (@JdR_Tech) reported from Taplow, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • till_the_wheels 𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • LairdDourka Andrew Dourka-Laird (@LairdDourka) reported from London, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • Stasisesque Lou 🐝 Lou (@Stasisesque) reported from London, England

    A tale of two CS agents. @O2 dealt with my issue and O2 Travel quickly and with excellent customer service. @Lustriga who has an IDENTICAL issue is being dismissed constantly and told it's his problem as the agent is refusing to read the conversation.

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

  • brineferry HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • Nicolanoodle Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • RuthHolliday13 Ruth Holliday (@RuthHolliday13) reported from Hammersmith, England

    Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

  • bedefeltham Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • EmlynAD Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Offensive__Liam #NotMyPrimeMinister (@Offensive__Liam) reported

    @O2 @jackhardwick93 Lucky you, the app wouldn’t work for me and @O2 have just ignored my tweet about it. Lousy customer service, just like their network.

  • traceylsteve Tracey Stevenson (@traceylsteve) reported

    @O2 Myself and my husband used two seperate apps and both the QR codes would not scan. Greegs gave use the rolls but said to contact yourself about the QR codes not working. X

  • WebNiraj ℕ𝕚𝕣𝕒𝕛 𝕊𝕙𝕒𝕙 (@WebNiraj) reported

    Tempted to renew mobile phone contract with @O2 for another year, but how can they justify a 4.9% increase to tariffs every year above and beyond RPI!? On the other hand, @tescomobile has frozen tariffs for another year (which runs on o2's network)...

  • MsMoneyPenny777 Penny Manchester (@MsMoneyPenny777) reported

    @O2 is there a problem with @Google playstore? I can't search for apps it says no Internet.

  • dthaker06 Darshana Pandya (@dthaker06) reported

    @O2 what is going on I have had no signal for an hour now!!!

  • Ind3pendent7 C@ren 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@Ind3pendent7) reported

    @O2 I take it your staff are affected by covid? Welcome to the planet we are all affected by Covid. Everything runs smoothly until we run out of money eh? Then we’ve got no one to help reconnect my outgoing calls. Even free numbers redirect! My mobile is my only contact I have

  • JPaulG JPaulG 🐼 😷🧋 (@JPaulG) reported from Lambeth, England

    @O2 hello. My O2 no longer connects to @TfL WiFi. I used to have no problems. Despite trying to sign in still not working. Please advise a way to solve this?

  • Denis1ad Dennis (@Denis1ad) reported

    @o2 your password reset page is so frustrating 😡 the time between receiving the fraud txt & code txt is too short 😡 count down timer ran out each time now I'm locked out , no wonder i don't use it much can't wait until my contract finishes 👋👋👋o2

  • _Kattnipp_ Catt In The Hatt (@_Kattnipp_) reported

    Hi @O2 I have been blocking & reporting spam calls to your service nearly every day for over a month, but I'm still receiving calls & Chinese voicemails originating from different numbers each time. What improvements have been made to prevent this from happening in future? Thanks

  • absbobbins Alison Barton-Simmons (@absbobbins) reported

    @O2 I’ve tried to login on your app and can’t. I have had to reinstall it after not being able to log in for a few days. What can I do?