O2 Outage Report in Staines, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hounslow, Surbiton, Hammersmith, Wembley, Camberley, Richmond, Southall, Ealing, Hayes, Epsom, Oxshott, Farnborough, Uxbridge and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Hounslow |
Internet | |
| Surbiton |
Phone | |
| London |
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| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Mia Johnston
(@miajohnston1967) reported
from
Bracknell, England
@O2 very poor customer services fuming is an understatement 😡
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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Aik Saath
(@AikSaath) reported
from
Slough, England
@sabia_hussain @SEGROplc @O2 SEGRO have checked to see if the theft was on the estate itself. We'll see the young people right - just thought it might be worth reaching out to our 'bigger cousins' to see if they could help. Good to hear they didn't find anything in your car. 👍
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Kirsty Ann
(@PandaEyesKirsty) reported
from
Maidenhead, England
@AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!
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Nasira
(@NasiraKasmani) reported
from
Maidenhead, England
@O2 unbelievable service from the #CustomerService agent today, so rude lady called Ambreen kept speaking over me. Unacceptable that staff have the audacity to speak to customers in such a manner and instead of resolving an issue escalate it to another level. Who do I complain to
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Primmy💁🏾
(@Primrose_Hikwax) reported
from
Slough, England
@O2 There was a mast down in my area but the matter wasn’t resolved for 3 weeks. I have data with EE on my ipad and the data wasn’t affected with them. With my phone I was unable to text, call or use my data. I don’t understand how you expect to put off £11, yet I haven’t been able
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Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Denis Field
(@DenisField) reported
from
Richmond, England
As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.
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Bec Osborne
(@BecOz14) reported
from
Camberley, England
Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere
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Jonny Harris 🇬🇧
(@thespacedmonkey) reported
from
Ealing, England
Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.
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Tim Cawte
(@timlimbim) reported
from
Maidenhead, England
Wow @O2 honestly cannot believe how poor your service was this evening. Incompetent advisor with seemingly unusable (almost useless) systems. #complaint #poorservice
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Bari Heer
(@B_Heer84) reported
from
Wraysbury, England
@O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!
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Sarah Ward
(@tiggsie) reported
from
Richmond, England
@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon
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Mohamed Abdinur
(@MabdiNur1) reported
from
Hammersmith, England
@O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.
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David Chow 📶
(@davidchow) reported
from
Hammersmith, England
@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
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Jay Blake
(@jayblake_) reported
from
Marlow Bottom, England
Dearest #02 @O2 I do wish all your customer service people were as helpful as the person I spoke to today. Sadly there were several trees killed in the printing of a years mobile bills, which I was told was required. Todays agent simply gave the info I needed in a 5 min call
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Callum
(@CallumDickie1) reported
Great service from @O2 finally manage to get back on the app, all tickets for Peter Kay sold out.
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Jim Wright
(@jdgwright) reported
@O2 your ticket priority App is an absolute shambles. Fair enough demand for Peter Kay tickets was massive, but the app was inaccessible yesterday, down for maintenance thereafter, and now all tickets sold out. Huge PR own goal - just pathetic
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Amora
(@Amora21899908) reported
@vicsie81 @O2 I almost gave up when I got no help from support team luckily someone here referred me to @techrecovery01 on twitter and he got it fixed for me all thanks to him. Contact him now and get yours fixed.
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Stu Hatton-Phillips
(@RealSPhillips) reported
@O2 U sold them all to ticketmaster and other companies. Watch for the price hike now. Plus how did they sell out if ur site was down for a whole day? Absolute con. Just a way of making more money and profit. Ur just like the electric and gas companies.
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Sean Maddocks
(@SeanMaddocks13) reported
@O2 This is a shocking tweet really. Your app was down for hours after before and after pre sale was live and then you tell millions who couldn’t access your app basically unlucky because we are now sold out. Glad I got mine on Three+. That actually had an app that worked!
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Dave Williams
(@sheene1976) reported
Considering the @O2 priority app and website were down from 10am yesterday to 10am this morning, how have the Peter Kay tickets sold out for both days? I was checking both ever hour and had the same error.
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Bruce Wayne
(@NL_Dark_knight) reported
@O2 I couldn't get on all day. Amazingly not the first time I've had this with priority... So either I'm the unlukiest person in the world or the Priority system is ****. I really wouldn't recommend O2 to anyone that thinks they'll be getting a 'bonus' with priority, it's a con.
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Warren Whyte
(@WarrenWhyteUK) reported
@O2 @peterkay_co_uk never mind event tickets... what about my @GreggsOfficial today?!
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Dan Hindley*
(@lfcdanny28) reported
@O2 Spouting absolute bullshit again. Why not he honest and tell the truth? You couldn’t cope with the demand and people found a workaround to buy them regardless of being a customer of the network #priority #O2Priority
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Tom Crute
(@tcrute88) reported
@peterkay_co_uk @StoryhouseLive @O2 would you mind doing a one night only show in storyhouse chester, this 02 issue has been a nightmare, my mum is your biggest fan, i just want her to see you.