O2 Outage Report in Staines, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (43%)
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Internet (31%)
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Total Blackout (20%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: Uxbridge, Greenford, London, Wealdstone, Hammersmith, Aldershot, Leatherhead, Woking, Hounslow, Ealing, Slough, Esher, Worcester Park, Pirbright and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Uxbridge |
Phone | |
| Greenford |
Phone | |
| London |
Total Blackout | |
| London |
Phone | |
| London |
Internet | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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Shane
(@Shaneyfirkins96) reported
from
London, England
Is anyone else having issues accessing @O2 Priority Mobile App on the S23 Ultra... i haven't been able to access it since the s23 Phone's have Been Released
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ᑕ L ∆ R Ξ N ᑕ Ξ
(@HighEquanimity) reported
from
London, England
@O2 I your team messaged me yesterday to collect my new #SamsungGalaxyS26Ultra. I went to the store but was told it wasn't available for collection till today. I was very disappointed, but the manager took time to come apologise to me personally. I was amazed by the service.
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Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
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Lou93x⚒️
(@louwhu16) reported
from
Worcester Park, England
@O2 why is your signal coverage so poor? My friend had full 5G in my house and I’m flickering between one bar of 4G and 3G 😩 we have no wifi because of a landslide in the area and I can’t even make a phone call without it cutting out.
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Juliet MacKenzie Gough
(@juliet_gough) reported
from
London, England
@O2 can I use my phone in Israel? I’m pay monthly customer.
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Craig Freeman
(@craigdfreeman) reported
from
Worcester Park, England
The phone signal on the train between Gatwick and London Bridge is absolutely atrocious @o2
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Federica Parise
(@cityposer) reported
from
Brentford, England
.@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?
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Federica Parise
(@cityposer) reported
from
Brentford, England
@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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⚡️Emma⚡️
(@electriccandles) reported
from
London, England
@O2 I tried a browser but priority it kept saying I wasn't logged in. It never worked
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Sean Flatley
(@Seanielondon) reported
from
Hounslow, England
@O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23
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https://techhub.social/@ianpike 🏴
(@IanPike) reported
from
London, England
@O2 Network reset? Not sure what that is... Not in London often and last two times when I try to connect to wifi extra it requires login info, multiple locations across the tube network. I've searched for a solution and doesn't seem to be any options.
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@tomlister @O2 @O2 reception in Bath is absolutely appalling. Had same issue all week long when was working at theatre there couple of weeks ago. Similar issue following week in Manchester.
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩
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Robert Balaam
(@RobertBalaam) reported
from
Southall, England
@O2 I've tried twice. 45 minutes each time. Absolutely horrific service!!!!!
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
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Azhaar Ashraf
(@azhaarashraf) reported
from
Kingston upon Thames, England
@O2 Can you please help me as I can't send you a direct message
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B o b M a s s i e
(@bobmassie01) reported
from
Worcester Park, England
@O2 Disney+ £2 off offer not working
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Savio
(@savio_metal17) reported
from
Brentford, England
@O2 I can’t get the Amazon prime offer. Please help
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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David H
(@davidhblandy) reported
@O2 Just received an email telling me you’re turning 3G off in Guildford. Only problem is the 5G you say is there doesn’t work and 4G isn’t available (replaced by the 5G that doesn’t work). So what do you suggest an O2 customer does in Guildford.
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leah🦻
(@leahajk) reported
is there any way to contact @O2 without phoning them? I'm deaf and customer service keep ending the chat by telling me to phone them and I get no reply when I say that I'm deaf and I can't phone
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Charlotte Johnson
(@charljohno) reported
@SophieMcEv10147 @O2 @O2 same **** show as they gave us for the Peter Kay pre sale
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Technicslover
(@technicslover) reported
@nogulagsagain The problem is a very small percentage of activists and companies like @O2 and @Tesco who have been indoctrinated. Really nobody actually cares.
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James H
(@mondestereo) reported
@o2 ported my number 2 weeks ago. Since then despite numerous phone calls, 2 visits to stores and even an email to your CEO 24 hours ago I still do not have incoming texts or calls. Just what do I have to do to get someone to address my issue and tell me how long to fix it?
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Nat
(@nvw0819) reported
@jesshardy20 @O2 @LewisCapaldi It’s awful! I’ve tried to log on, got that reply then was told I was a bot! Tried on my phone. Same thing! Try to contact customer service and they are useless
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AXS_UK
(@AXS_UK) reported
@SmuttyBaker @O2 @LewisCapaldi Hi, if you still need help, please send us a private message. Best, the AXS Team
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DeP ☀️
(@1pink_cat) reported
@O2 tried for Lewis Capaldi tickets, kicked out as soon as they went live, kicked 4 more times, asked to sign in both app/webpage unable to on either & still can’t get back into the app now at 1053hrs. Poor show
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AXS_UK
(@AXS_UK) reported
@mrantsb @O2 We are sorry your experienced issues trying to enter the purchase flow. To ensure tickets go to real fans, not bots and ticket touts, we have protections in place to prevent bots from purchasing tickets. Please DM us if you need further assistance. Best, the AXS Team
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bobbyb
(@shmooza) reported
@O2 the worst service. E sims dubs work. Got told to go to a store and pick up a SIM card. No one said I needed id other than my phone. Now they won’t serve me. A week sorting so far