O2 Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at O2
O2 is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (48%)
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Internet (32%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Staines, Surrey, England
The most recent O2 outage reports came from the following cities: London, Slough, Hammersmith, Ealing, Southall, Hayes, Hounslow and Surbiton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| London |
Phone | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
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George Gower
(@GeorgeGower_) reported
from
Blackwater, England
@O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?
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Jess
(@MrsScreech) reported
from
Hillingdon, England
@O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
@O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻
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Sarah cogley
(@SarahScogley) reported
from
Bracknell, England
@O2 your customer service is an absolute joke.
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Ashley Leggett
(@ashley_leggett) reported
from
Hounslow, England
@O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.
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aamer habib
(@aamer74) reported
from
Maidenhead, England
@O2 @England My ba p2 priority codes for the cinema are not working
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.
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Sarah
(@sarahspoon) reported
from
London, England
@JamesIMcKay @O2 Oh….never heard of it. Ta
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Dave Hampton 🌍
(@carboncoach) reported
from
Marlow Bottom, England
If I was a shareholder in @O2 rather than a loyal customer today would be the day I sold.
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Tim Morris
(@T_Morris_Wealth) reported
from
London, England
@emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support
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Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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Amy Stone
(@amylouisestone) reported
from
London, England
@O2 I have also been doing this too. If this problem persists, then what?
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Shaney
(@ShaneyFirkins96) reported
from
London, England
@under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻
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Iain Hunter
(@musical_IH) reported
from
Spelthorne District, England
@Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong
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Shaney
(@ShaneyFirkins96) reported
from
London, England
Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
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Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
-
Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
-
Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
-
Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
-
M
(@BonesEDM) reported
@Jesss_Chels @O2 Oh really....I cant remember who Virgin used before the merger,but it was definitely better before!! Typically I can get an unlimited SIM from work for £10,and yes,they piggy back off O2 network 🫣
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Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
-
M
(@BonesEDM) reported
@Jesss_Chels @O2 Oh really....I cant remember who Virgin used before the merger,but it was definitely better before!! Typically I can get an unlimited SIM from work for £10,and yes,they piggy back off O2 network 🫣
-
Shana Hendry
(@Happyengland79) reported
@O2 been over a week now and the mast is still not fixed! At the end of this you will be refunding us customers because your service is not fit for purpose. The way you treat us is actually disgusting. Take our money but don't provide the service. #evidenceforombudsman
-
M
(@BonesEDM) reported
@Jesss_Chels @O2 Oh really....I cant remember who Virgin used before the merger,but it was definitely better before!! Typically I can get an unlimited SIM from work for £10,and yes,they piggy back off O2 network 🫣