O2 Outage Report in Virginia Water, Surrey, England

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Virginia Water, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Maidenhead, Wembley, Uxbridge, Greenford, Guildford, Aldershot, Leatherhead, Wokingham, Woking, Hounslow, Sandhurst, Ealing, Slough, and Esher.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	2 days ago
Maidenhead	Internet	6 days ago
Wembley	Internet	7 days ago
Uxbridge	Phone	11 days ago
Greenford	Phone	12 days ago
Guildford	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 1 minute ago from Southall, England

  @O2 I need a customer call back please.

• 
  Olivia Khwaja (@oliviakhwaja) reported 2 minutes ago from Sunningdale, England

  @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 3 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 7 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  Avigazed (@Avigazed) reported 14 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Joeachilles.com (@JoeAchilles) reported 18 minutes ago from Denham, England

  Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

• 
  Katherine Stephens (@love_kittyket) reported 18 minutes ago from Hillingdon, England

  Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

• 
  💟 (@ShahlaaTahira) reported 19 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  Toby (@tobyd360) reported 22 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 24 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  m a r y (@maryhippychick) reported 31 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Samantha Blandy (@26samb) reported 41 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Ann (@AnnKerridge) reported 42 minutes ago from Wokingham, England

  @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

• 
  💟 (@ShahlaaTahira) reported 47 minutes ago from Hillingdon, England

  So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

• 
  hen (@henna_macarena) reported 49 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  Ross Brown (@RossBrown1_1) reported 53 minutes ago from Wokingham, England

  @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

• 
  Jeff Stevenson (@ukcomic) reported 58 minutes ago from Hillingdon, England

  @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

• 
  Lyndall (@LyndallAnn) reported 59 minutes ago from Ealing, England

  One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

• 
  Conleth Kane (@ConlethKane) reported 59 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  m a r y (@maryhippychick) reported 59 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Nesbitt (@LeftAtOrion) reported 3 minutes ago

  @O2 Hi, is there some sort of long term 4G issue going on?. I can barely scrape 3mbs anywhere I go if that, home, work, out and about. It's been this way for many weeks at least. My friends on EE & Vodafone both tested next to me just now, one 40mbs one 78 🤯. What's going on?

• 
  Wendy Frampton-Salte💙 (@wendyfram52) reported 3 minutes ago

  @O2 Zero signal since i arrived in Ireland yesterday. Any thoughts??

• 
  nmk (@nmk_London) reported 8 minutes ago

  @O2 first time trying to use customer support… not impressed at all!

• 
  Catherine Kavanagh (@KavanaghCk) reported 9 minutes ago

  Any o2 users in London with "not registered on network" issues overnight? Suddenly happened around 11pm Weds night. @O2 help appreciated pls & thanks

• 
  Adam (@AdamPrtn) reported 17 minutes ago

  @GroundedTech @O2 I mean yeah, I snapped at him and it resulted in him getting my full anger but damn, what a way to treat a customer.. Ah well, good riddance tbh.

• 
  Fiorella Wyn (@FiorellaWyn) reported 17 minutes ago

  @O2 Seriously i just need help changing my direct debit date, it really shouldn’t be this hard

• 
  Fiorella Wyn (@FiorellaWyn) reported 18 minutes ago

  @O2 Yeah but ive literally had to call you out multiple times on Twitter to get help. Contacting a service prvider really shouldn’t be this hard or stressful

• 
  David Ng (@davidng68) reported 18 minutes ago

  @O2 @O2 can anyone from the online team help? I don't understand why is it so difficult to obtain an invoice for an online purchase. Surely I'm not the only one asking....

• 
  Sharon shuttlewood (@Sharonshutt) reported 19 minutes ago

  @O2 please help , received invoice reminder for sim account I have never set up , used or received , can’t verify my account over the phone as haven’t received email verification o2 said they have sent me! Spoke to completely unhelpful Rehan at 02 who can’t help. 😩😩

• 
  Sam (@themanicflea) reported 20 minutes ago

  @O2 im having an issue with logging into my O2 account on my laptop, can you help keeps sending me a security number but i dont know where to enter it