O2

O2 Outage Report in Virginia Water, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Virginia Water, Surrey, England 12/01/2025 21:40

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Virginia Water, Surrey, England

The most recent O2 outage reports came from the following cities: London, Wembley, Camberley, Richmond, Hounslow, Southall, Dorking, Ealing, Hayes, Oxshott, Farnborough, Uxbridge, Feltham and Walton-on-Thames.

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City Problem Type Report Time
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomWembley Total Blackout
United KingdomLondon Phone
United KingdomWembley Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

  • sally290718 sally (@sally290718) reported from Farnborough, England

    @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • ColinShaw_CX Colin Shaw (@ColinShaw_CX) reported from London, England

    Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • JoeAchilles Joeachilles.com (@JoeAchilles) reported from Denham, England

    Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • daktadre Dré (@daktadre) reported from Spelthorne District, England

    Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • AlanGreene73 Alan Greene (@AlanGreene73) reported from London, England

    @cleggytaxi @O2 Yep you’re right. Signal dropped again.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • FionaBa42083948 Fiona Baker (@FionaBa42083948) reported

    @O2 I have waited over an hour on the 2nd phone call tonight to try to contact your customer svs who keep passing me around. I cancelled a contract within 2 days set up fraudulently by virgin and I am now being threatened with legal action by yourselves and can’t talk to any one

  • Berniedoggy Berniedoggy (@Berniedoggy) reported

    When do I get my little blue robot as an @O2 customer?

  • Jim_Trinca Deep Space Nine Enjoyer (@Jim_Trinca) reported

    @O2 I've cancelled it, tbh with a bit of thinking distance I'm not even sure I'll reorder. Thanks for your help anyway

  • seraphin1971 Sarah Clayton (@seraphin1971) reported

    @dondon_kent @O2 I very much doubt it, 16 years with 02 and no loyalty to customer very sad

  • Gaggyya Gage (@Gaggyya) reported

    @O2 @EmGennn Same issue here, no access to MyO2 app either (using WiFi), 202!from another phone is a dead tone. Have turned phone off and on, hasn’t resolved the issues. Spent 2+ hours on phone to O2 about issues on Tuesday, so I’m not very happy right now

  • steveningram Steve Ingram (@steveningram) reported

    @O2 2/2 You told me in June you don’t offer a faultless service yet no one is in a rush to ensure your customers receive the service they are paying for yet you keep taking £80-odd a month. Of course I could move but I’m tied in for another year. Look forward to a response.

  • bryndows Bryndows Vista (@bryndows) reported

    @O2 why is your live chat unavailable all the time? I'm trying to fix something for my grandad and I can't speak to anyone, it's said they're unavailable or busy all day it's urgent and I can't call you please DM me I need help @O2 @o2

  • Robbielane__ Robbie lane (@Robbielane__) reported

    @O2 not to mention the store only picked up the phone after the 4th time I had rang.. I started calling at 5pm. Because of the customer service we had received it’s tempting to cancel our order and go with another provider.. both 3 and Vodafone were both open past 5:30pm

  • StokieLouLou Louloulately (@StokieLouLou) reported

    @O2 you are chasing for late payment. I have now left o2 so cannot use your automated service - can you assist please? How do I pay you?

  • journeytom T O M ✈ (@journeytom) reported

    @O2 Hey my wife is with a different UK network roaming on AT&T and gets proper 4g speeds? Is your roaming deal just a bad package? I travel for work a lot and thos speed will make things difficult