O2

O2 Outage Report in Virginia Water, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Virginia Water, Surrey, England 03/05/2026 01:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Virginia Water, Surrey, England

The most recent O2 outage reports came from the following cities: Wokingham, London, Woking, Leatherhead, Hounslow, Sandhurst, Ealing, Slough, Esher, Pirbright, Kingston upon Thames and Ascot.

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City Problem Type Report Time
United KingdomWokingham Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomWoking Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

  • ladidalimey david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • MrsScreech Jess (@MrsScreech) reported from Hillingdon, England

    @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

  • amylouisestone Amy Stone (@amylouisestone) reported from London, England

    @O2 I have also been doing this too. If this problem persists, then what?

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • misterscoop Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    @under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻

  • SarahScogley Sarah cogley (@SarahScogley) reported from Bracknell, England

    @O2 your customer service is an absolute joke.

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs

  • GeorgeGower_ George Gower (@GeorgeGower_) reported from Blackwater, England

    @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

  • T_Morris_Wealth Tim Morris (@T_Morris_Wealth) reported from London, England

    @emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @JamesIMcKay @O2 Oh….never heard of it. Ta

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • DebsHaden Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

  • musical_IH Iain Hunter (@musical_IH) reported from Spelthorne District, England

    @Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong

  • natejrogers Nate Rogers (@natejrogers) reported from Wokingham, England

    So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.

  • ashley_leggett Ashley Leggett (@ashley_leggett) reported from Hounslow, England

    @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @O2 @England My ba p2 priority codes for the cinema are not working

  • richardmorrisuk Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • mblair35 Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • pammy67 pam (@pammy67) reported

    @O2 After terrible customer service from your call centre staff yesterday I visited the O2 shop at the Gyle. I’m pleased to say Yana sorted my issue in 10 minutes and saved me £’s.

  • grazzii14 Ray the Iridescent Prince of the Darkness 🧚‍♀️ (@grazzii14) reported

    @O2 After the months of contact with your engineers and teams, they eventually admitted to "use 3g or 2g because 4g isnt available". So I when I tell you I want to leave as I cant make video calls on 3g, I get told "you signed the contract". Throwing money down the drain either way

  • CharlotteCGill Charlotte Gill (@CharlotteCGill) reported

    I’m with Sky and apparently all of north London down though my phone with @O2 also unhappy

  • BreeFrancis_ Bree 🐝 #HelpSVG 🌋 (@BreeFrancis_) reported

    OMG, @O2 and @SkyHelpTeam are down 😭😭😭 since 4pm - I have so much work to do and I can’t even hotspot. 1st world problemsssss ffs

  • Princessonfilm Rianna Shepherd (@Princessonfilm) reported

    @O2 I just like to say a huge thank you for everything you have done for me since I’ve been a customer with you’ I cannot explain how great full I am for my phone and Apple Watch🥰without you I wouldn’t even have a phone.

  • Jasminejbarnes Jas (@Jasminejbarnes) reported

    If I can’t have this doctors phonecall tomorrow because @O2 can’t fix their issue I will be LIVID

  • JBooLJRB JBL (@JBooLJRB) reported

    @O2 She was told that as it had been raised to the fraud team she would not be receiving anymore payment notice letters, yet received 2 more this weekend saying that this issue had been turned over to a debt collection agency

  • imogen__west Imogen (@imogen__west) reported

    @jasper__jacob @O2 What ********, how?!

  • SeanTom99 Sean (@SeanTom99) reported

    @O2 @grazzii14 Can you help me to please??

  • grazzii14 Ray the Iridescent Prince of the Darkness 🧚‍♀️ (@grazzii14) reported

    Shout out to @O2. Crazy exit fee for a service that doesnt work. Was sold a contract based on the coverage checker which flat out lied (they sent engineers to the area and agreed nothing could be done for 4g), so now I need to pay over £200 to leave. No video calls for me then...