O2 Outage Report in Virginia Water, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Virginia Water, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Virginia Water, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hayes, Hounslow, Surbiton, Wembley, Camberley, Richmond, Southall, Dorking, Ealing, Oxshott, Farnborough, Uxbridge and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Hayes |
Internet | |
| London |
Phone | |
| Hounslow |
Internet | |
| Surbiton |
Phone | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 I need a customer call back please.
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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peter
(@peter33266430) reported
from
Slough, England
@O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint
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Ross Brown
(@RossBrown1_1) reported
from
Wokingham, England
@O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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Lyndall
(@LyndallAnn) reported
from
Ealing, England
One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness
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Joeachilles.com
(@JoeAchilles) reported
from
Denham, England
Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡
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Jeff Stevenson
(@ukcomic) reported
from
Hillingdon, England
@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Summer Fence
(@xKatiex_) reported
@O2 I’ve had my contact three months and in that time your service in my area has been down more than it has worked. Trying to get through to someone, no hold message and rings out. Can’t use webchat as says you’re too busy. I need to speak to someone to cancel please
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Primativo28
(@Primativo28) reported
@O2 Only from O2’s abysmal customer service !
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Tony Chapman 🐐
(@TonyChapman1) reported
@virginmedia is a pile of horse ****, worst internet provider in wd5 area always going down for long constant periods, but they still want to charge a fortune for its service, got worse since it paired with @O2
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Still Socially Distant
(@Socia11yDistant) reported
Huge regret moving to @O2 signal in my area is 100% not as shown on their coverage map. It's absolute DIRT Should have stayed with @ThreeUK
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Reece Richardson
(@ReeceR1990) reported
@O2 please can you answer this one for me. Why do I get better signal in tenerife than in Manchester.????? Think you need to sort something out there haha
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A
(@risiadee) reported
@paulhayward200 @O2 honestly it’s so bad, can never use my phone or laptop upstairs.. feel like breaking my phone half the time
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🇺🇦🆆🆁🅴🆇🅷🅰🅼_🅶🅰🅼🅴🆁 #Xbox 🗝
(@wrexham_gamer) reported
@jordandavies98 I'm in Mid Wales atm...brilliant WiFi absolutely ZERO service on @O2 and @EE
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Alan
(@thegrumpyscot) reported
So @O2 appears to have gone down (LE10) -- too much sun perhaps ? trying logging on but of course they want to use 2FA via text messages .. and with no signal ..
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Matt
(@MattHardy89) reported
@TheO2 i’m not paying my full phone bill in Kettering UK like many friends because we’ve little to no signal, the masts are waiting for new parts… @O2
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Toni @evidenceUKhomes
(@toni_g1986) reported
@O2 only way to get answers is to tweet you? Please don't ask me to DM you with details, as I've already done that and this issue is ongoing. Please sort it as I'm paying for a service you're not delivering at this point. And. It's. Been. Months.