O2 outages and service status in Virginia Water, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Virginia Water, including 0 direct reports.
- The most common problems reported in this area mention E-mail, Internet, and Phone.
- E-mail (33%)
- Internet (33%)
- Phone (33%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Virginia Water, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 10: Problems at O2
O2 is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Virginia Water, England
The most recent O2 outage reports came from the following cities: Ascot, Farnborough, Fleet, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Ascot
|
Internet | 23 days ago |
|
Farnborough
|
Phone | 28 days ago |
|
Farnborough
|
28 days ago | |
|
Fleet
|
Total Blackout | 1 month ago |
|
Kingston upon Thames
|
Internet | 2 months ago |
|
Kingston upon Thames
|
Wi-fi | 2 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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daisy (@daishughes) reported from Kingston upon Thames, England@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Baisden 📸🎥 (@Stefan_baisden) reported from Ealing, England@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
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Jose Suarez (@SuarezFusters) reported from Ealing, England@O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.
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Ann (@AnnKerridge) reported from Wokingham, England@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Stephanie Bennett (@StephsBubble) reported from Ealing, England@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Kirsty Ann (@PandaEyesKirsty) reported from Maidenhead, England@AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!
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Vìncere. (@VictorJ1987) reported from Brentford, EnglandThanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother
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𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, England@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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Bethany Hewitt (@bethanyxhewitt) reported from Bracknell, EnglandExperienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable
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Jeetesh Luhar (@Indian_Thriller) reported from Iver Heath, EnglandHey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.
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Simon 'Whippet'.. (@s_reynolds808) reported from Kingston upon Thames, EnglandTrying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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Sean Flatley (@Seanielondon) reported from Hounslow, England@O2 priority on my Samsung S23 plus is not working. Any readon why it won't access this app? # o2 #samsungs23
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Eoghan (@owengmusic) reported from Bracknell, England@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
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Craig (@Rochdale_Cowboy) reported from Maidenhead, EnglandTook out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.
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💟 (@ShahlaaTahira) reported from Hillingdon, EnglandIf your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness
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david bryant (@ladidalimey) reported from Richmond, England@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
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m a r y (@maryhippychick) reported from Hounslow, England@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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Stephanie Addington (@AddingtonSteph) reported from Richmond, England.@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.
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Nina Van Driel (@ninavdbennett) reported from Windsor, England@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Lyndall (@LyndallAnn) reported from Ealing, EnglandOne thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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VillaChicken (@AVFCMadrid27) reported@O2 @o2 obviously the signal is so bad i cant check it. Can you please check yrselves why central Harpenden (shopping, parking etc) does not have a useable 5g signal? I am going to change networks as are many other users because we cant even pay to park, shop etc
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Mimi Farid (@MimiFarid) reported@O2 I’m absolutely getting fed up with the new app, every time, I tried to use it keeps opening website for virgin media. Sends you an email, and, you’ve to click on it. Other companies aren’t like that. The previous version was absolutely amazing. Fix it immediately!
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DataEatsWorld (@dataeatworld) reported@maxkarpis Switched from @O2 to Revolut Mobile a few months ago and couldn't be happier. The service works flawlessly, roaming has been excellent while travelling, and the whole experience has been refreshingly simple. The only problem is that O2 is still charging me despite my number having been successfully transferred. I have proof from Revolut that the porting was completed months ago. Trying to get it resolved has been nearly impossible. Every time I contact O2 support, I end up speaking to an outsourced Indian call centre and nobody seems able to fix the issue.
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Naomi Milward (@naomimilward41) reported@O2 Priority app still down re Blue Mondays - are you doing this to all your customers on purpose so you save money?! Please sort it out! #CustomerExperience
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Emily Atkins (@bahallathegreat) reported@O2 Hi um nothing bad lol but I’m paying for a iPad and very happy with but I was sorting out bank stuff and noticed I am paying for a separate sim which I can not remember but taking out. It’s been going on for years lol I looked at emails etc and it is a sim which I’ve never got
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ASA (@Asa1992Scott) reported@JuniorEvo100 @sky @O2 Terrible!!
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Jake Moore (@JakeMooreUK) reportedDoes anyone know the rules of @O2’s 4G/5G game? I can see the signal, but apparently that’s not enough to unlock internet access…
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ele (@eleonorasworld) reported@O2 Oh, and to be precise: the password reset doesn't work so I have to create a new account every time using the same email address I was already registered with!
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Viridis (@Lord_Viridis) reported@O2 @dino868 Lol, you're actually serious aren't you. Please read.. ITS BROKEN, HAS BEEN FOR MONTHS
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Jenny Cockett (@jennyc14) reported@O2 blue monday not working for me, it says try again later. I've been trying all morning! Do you have a problem?