O2

O2 Outage Report in Virginia Water, Surrey, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Virginia Water, Surrey, England 03/07/2026 13:15

March 07: Problems at O2

O2 is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (48%)

    Phone (48%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Virginia Water, Surrey, England

The most recent O2 outage reports came from the following cities: Leatherhead, London, Wokingham, Woking, Hounslow, Sandhurst, Ealing, Slough, Esher, Pirbright, Kingston upon Thames and Ascot.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeatherhead Phone
United KingdomLondon Wi-fi
United KingdomWokingham Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

  • bedefeltham Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Hounslow, England

    @O2 Phone masts are down at my work and home so not good.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

  • DebsHaden Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

  • till_the_wheels 𝕵𝖚𝖌𝖘 (@till_the_wheels) reported from London, England

    @O2 @Joegreaney Hi I'd just like to add that this is a problem for everyone on 02 and giffgaff in that area and it's because a mast in hither green has been down for 2 years and these crooks hate you enough to ignore it.

  • phillipsc Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • poundland_thor Chris sweet (@poundland_thor) reported from Richmond, England

    It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

  • ChristianRad Christian Radnedge (@ChristianRad) reported from London, England

    Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

  • brineferry HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • LairdDourka Andrew Dourka-Laird (@LairdDourka) reported from London, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • tony1945 Tony Crean (@tony1945) reported from Richmond, England

    @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

  • Marcus_dd1 Marcus (@Marcus_dd1) reported from Southall, England

    @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

  • KellyMSanders kelly marie sanders (@KellyMSanders) reported from Bracknell, England

    @O2 hi I waited until the pro max was saying next day delivery to order - it says it right now so I paid my last phone off to order it and ten mins later got an out of stock email. Can you tell me how to cancel everything I just did please?

  • JdR_Tech Jacqueline de Rojas CBE (@JdR_Tech) reported from Taplow, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • Nicolanoodle Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • natejrogers Nate Rogers (@natejrogers) reported from Wokingham, England

    So my @O2 contract has now gone back to its normal price (which is double). Does that mean I’m now going to get double the service? I bloody hope so, cos it’s pretty sucky at the moment.

  • Amalik7991 Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JennDoesStuff Jenya Todorova (@JennDoesStuff) reported

    @O2 I was first told it will take 48 hours, then 28 days, then I called back after 30 days only to be told it will take another five days. Then I called again after a week and was told it will take another five days. It's five days today. Still no resolution.

  • _liam_ Liam O'Connor (@_liam_) reported

    @O2 To be fair, best service I've had from a phone company! Top marks! And cheers for the beer!

  • MindiiSoo Mindi (@MindiiSoo) reported

    @O2 a relative has received a default notice but isn’t & never has been with o2. Your call centre said they’d investigate & reply by email to the email on the account - which is obviously the fraudsters - brilliant! When I pointed this out they said go to the store! @BBCWatchdog

  • lintinblue linda endsor (@lintinblue) reported

    Anyone having trouble with @O2 network? Can’t make or receive any calls?

  • P_A_Thompson Paul Thompson (@P_A_Thompson) reported

    @O2 @_DP85 Hey Daz, they're not bothered mate, my masts been down since October, they messaged me on here saying yeah, we see what you mean, and that was it, no update, no timescales, no resolution, they're an absolute shower of shite

  • NiiLampteyShow Nii Lamptey Show #PUSB (@NiiLampteyShow) reported

    @virginmedia But I only took the contract on the basis of you providing a broadband contract to me that you didn't provide. And you CAN cancel the @O2 contract, what you mean is you won't. This has come about because of your inability to fulfill your service but you won't fix it

  • amyywright_x Aims 🌷 (@amyywright_x) reported

    @O2 hi team, just wondering if you could help me. I’ve paid all my decide plan off, however there’s still money to be pending to come out this month? Not really sure why? Is this a mistake?

  • DizzeeG Gino (@DizzeeG) reported

    @O2 Can you advise how I raise a complaint please?

  • stator_ dan (@stator_) reported

    @FollowCmK @O2 @santanderuk what is it with companies being crap? tbh i was surprised to say the least when i opened the letter lmao. literally had a phone conversation with them less than a month ago telling them the direct debit is not being taken and to set it up again apparently they did not do it!

  • jobcalifornia Rick Berreth (@jobcalifornia) reported

    @biddydelaney @O2 Go inbox cyber_recovery7 on Instagram for help