O2 outages and service status in Virginia Water, England

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Virginia Water, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Maidenhead, Wembley, Uxbridge, Greenford, Guildford, Aldershot, Leatherhead, Wokingham, Woking, Hounslow, Sandhurst, Ealing, Slough, and Esher.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	3 days ago
Maidenhead	Internet	7 days ago
Wembley	Internet	8 days ago
Uxbridge	Phone	12 days ago
Greenford	Phone	13 days ago
Guildford	Internet	16 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

• 
  Vìncere. (@VictorJ1987) reported 1 minute ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Stephanie Bennett (@StephsBubble) reported 5 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

• 
  Eoghan (@owengmusic) reported 7 minutes ago from Bracknell, England

  @o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating

• 
  m a r y (@maryhippychick) reported 9 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  Samantha Blandy (@26samb) reported 13 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Pawlie (@Si11y3gg) reported 14 minutes ago from Richmond, England

  @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

• 
  Katherine Stephens (@love_kittyket) reported 19 minutes ago from Hillingdon, England

  Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

• 
  Harry Robertson (@HarryRobertson5) reported 25 minutes ago from Bracknell, England

  @ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 29 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

• 
  Harry Robertson (@HarryRobertson5) reported 31 minutes ago from Bracknell, England

  @ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 31 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Toby (@tobyd360) reported 34 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 35 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  m a r y (@maryhippychick) reported 39 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Ross Brown (@RossBrown1_1) reported 42 minutes ago from Wokingham, England

  @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

• 
  Bethany Hewitt (@bethanyxhewitt) reported 48 minutes ago from Bracknell, England

  Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

• 
  Stephanie Bennett (@StephsBubble) reported 48 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before

• 
  Avigazed (@Avigazed) reported 57 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  💟 (@ShahlaaTahira) reported 57 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  Jon-Lee Paul Butler (@JonLeePButler) reported 58 minutes ago from Fleet, England

  @O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  X-rayNova (@XrayNova) reported 6 minutes ago

  @O2 I don't think so. The new app is terrible/slow since the Virgin media merge and it was 'updated' and I don't see a way of checking if it is the main contact number. The 'my details' link does nothing but all new to confirm my email.

• 
  Lewis (@Lewisln9s) reported 6 minutes ago

  @O2 I have an iPhone 17 pro max,not working tried everything to get it working DD failed can’t pay phones not working. Have had it since December. any advice taking it to the Apple Store tomorrow

• 
  The Point (@hiscoe12345) reported 6 minutes ago

  @O2 I wouldn’t call it “confusion” — I’d call it misadvertising. And no, they didn't . If you want to attract customers and keep them in such an unstable market, you need to get your advertising up to scratch.

• 
  fatima mohtaj (@fatima078) reported 7 minutes ago

  @O2 @PeterSarric3 Mine is not a spam message..when I try to log into my account it says its locked. I am unable to send a DM..please can you help

• 
  SIGHTLESSDG (@SIGHTLESSDG) reported 8 minutes ago

  Reading all these people complaining about @O2 and getting responses. Yet my complaint has been there since dec 3 and no outcome. Discriminated against in a store and they seem not care just charge us more money for a terrible service.

• 
  Wrong Choices (@wisheditwas) reported 13 minutes ago

  @O2 Order no NC322330759. Order placed 21:49. No telephone service until new phone arrived around 6pm following day 😤

• 
  rachel elizabeth (@rchlrchl) reported 14 minutes ago

  @O2 how can I cancel the airtime plan on Apple Watch? as I don’t need it really . Can’t seem to do on o2 app .

• 
  Teresa 💜 (@Terristarfish) reported 17 minutes ago

  @O2 I cannot call 202 🤔.. this is one of the problems trying to get hold of O2. I don't have contract so cannot use the number. I don't have a landline. How can I pay for the handset? In a store?

• 
  Jass Singh (@J444SXB) reported 19 minutes ago

  @O2 I need urgent help with Order. My phone was delivered to the West Bromwich store but staff say they can’t release it due to a “back office issue”. It’s been several days and still not resolved despite multiple calls and visits. Please can someone escalate this ASAP.

• 
  Tor Trescott (@TorTrescot19583) reported 19 minutes ago

  @EnglandRugby @O2 He must have been smoking something in team selection this week. God help us!