O2 Outage Report in Virginia Water, Surrey, England

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Virginia Water, England

The most recent O2 outage reports came from the following cities: Maidenhead, Wembley, Uxbridge, Greenford, Guildford, Aldershot, Leatherhead, Wokingham, Woking, Hounslow, Sandhurst, Ealing, Slough, Esher, and Pirbright.

City	Problem Type	Report Time
Maidenhead	Internet	3 days ago
Wembley	Internet	3 days ago
Uxbridge	Phone	8 days ago
Greenford	Phone	8 days ago
Guildford	Internet	11 days ago
Aldershot	Phone	23 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

• 
  Nick Shuttleworth (@nickshuttle) reported 13 seconds ago from Ealing, England

  @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

• 
  Sarah 🧡 (@MissusWebb) reported 12 minutes ago from Burnham, England

  @O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻

• 
  Jenna Christie (@Jenzy84) reported 13 minutes ago from Wokingham, England

  @O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted

• 
  Nicky Sinclair PGA (@nickysinclair) reported 15 minutes ago from Windsor, England

  @O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd

• 
  Steve Depeare (@depeare) reported 20 minutes ago from Ealing, England

  @O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g

• 
  Richard Morris (@richardmorrisuk) reported 22 minutes ago from Richmond, England

  Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

• 
  Sarah 🧡 (@MissusWebb) reported 25 minutes ago from Burnham, England

  Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳

• 
  George Gower (@GeorgeGower_) reported 30 minutes ago from Blackwater, England

  @O2 unable to log into my o2 online to upgrade. Password etc is correct, but it’s not loading the page on numerous devices. Is there any known issues?

• 
  Nina Van Driel (@ninavdbennett) reported 34 minutes ago from Windsor, England

  @O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.

• 
  Peter Gordon (@PGcomms) reported 37 minutes ago from Guildford, England

  @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

• 
  Jess (@MrsScreech) reported 40 minutes ago from Hillingdon, England

  @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

• 
  Jose Suarez (@SuarezFusters) reported 40 minutes ago from Ealing, England

  @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

• 
  aamer habib (@aamer74) reported 42 minutes ago from Maidenhead, England

  @O2 @England My ba p2 priority codes for the cinema are not working

• 
  Iain Hunter (@musical_IH) reported 43 minutes ago from Spelthorne District, England

  @Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong

• 
  Liz Rose 💙 (@esrose2003) reported 43 minutes ago from Richmond, England

  @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

• 
  Ashley Leggett (@ashley_leggett) reported 47 minutes ago from Hounslow, England

  @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

• 
  daisy (@daishughes) reported 52 minutes ago from Kingston upon Thames, England

  @O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕

• 
  Sachin Kumar (@sachink0201) reported 53 minutes ago from Brentford, England

  @O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

• 
  Georgie Tongue (@SaintGeorgie) reported 56 minutes ago from Wokingham, England

  @O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!

• 
  Sarah cogley (@SarahScogley) reported 59 minutes ago from Bracknell, England

  @O2 your customer service is an absolute joke.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tina (@tinamattfan) reported 5 minutes ago

  @O2 no signal in pe7 area. Local broadband down also. Any update as nothing showing on service status

• 
  chris fear (@bluegaschris) reported 5 minutes ago

  @O2 It’s on not like my service

• 
  Mad Cat Myrtle (@MadCatMyrtle) reported 6 minutes ago

  I’ve been with @O2 forever. I upgraded yesterday, and like every other time, staff in the shop couldn’t do enough for you when selling! When done, they don’t want to know you, and look at you like you’re a P.O.S**t. Customer skills.. zero. 14 days to change my mind .

• 
  woolenhat (@woolenhattwitch) reported 7 minutes ago

  @O2 Still not working. It's been well over 15 hours now 🙄

• 
  Natbat 🦋🦋🦋 (@Nat_Bat21) reported 7 minutes ago

  @O2 hi can you help at all. I’ve paid my airtime bill twice, how do I get a refund please?

• 
  shannon (@shannon87457923) reported 18 minutes ago

  @O2 Using an iPhone 11 only calls work. No texts or data working. Happened in Portugal few weeks ago too. Tried manually resetting network didn’t work either

• 
  Jay (@join4te) reported 20 minutes ago

  @O2 Day 13 of 365 on trying to get O2 to fix their phone customer service. 1) If you ring and ask for an e-sim for an Apple Watch then good luck with that. Staff seem very untrained. 2) Calls disconnect too much when speaking on 202. 3) The whole IVR system feels dated.

• 
  Gem✨🦋 (@xgemm_x) reported 21 minutes ago

  @djcue1986 @O2 Honest it’s a joke! Been with them for years as well no issues. Tried speaking to them last week and got no where, apple weren’t much help either though😩

• 
  Production (@ProductionsLane) reported 21 minutes ago

  @O2 I didn’t win £10,000 John Lewis vouchers and now I’m really really sad 😢 I have to deal with hour crap network and not win prizes

• 
  Annabel Finley-Kense (@BelleDeMonCoeur) reported 22 minutes ago

  @O2 What on earth have you done to the signal in AL4 0XH? My phone cuts off all the time. Calls not being received. What is the point of my very expensive contract?