O2 Outage Report in Virginia Water, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Virginia Water, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (16%)
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Wi-fi (3%)
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E-mail (3%)
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TV (1%)
Live Outage Map Near Virginia Water, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hounslow, Surbiton, Wembley, Camberley, Richmond, Southall, Dorking, Ealing, Hayes, Oxshott, Farnborough, Uxbridge, Feltham and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Hounslow |
Internet | |
| Surbiton |
Phone | |
| London |
||
| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Jenna Christie
(@Jenzy84) reported
from
Wokingham, England
@O2 sort out your customer services ! Waited ages and because the operator didn’t like me saying how ridiculous the service was he cut me off!!! #disgusted
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
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Georgie Tongue
(@SaintGeorgie) reported
from
Wokingham, England
@O2 I spent hours on chat to your advisers trying to cancel my phone contract and was told it was all done. I started a new contract with another provider and now suddenly I have been started on a new o2 tariff??? Help!
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
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Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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Jon-Lee Paul Butler
(@JonLeePButler) reported
from
Fleet, England
@O2 if a mast in the area is not working, and service checker gives message of 'taking longer than expected' to fix. Would ALL O2 mobiles be affected in the area? Just asking, as mine is without signal but flatmates is with. Odd that. Don't you think?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...
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GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...
-
GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...
-
GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...
-
GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...
-
Shez
(@sheritzy) reported
My phone has been off for 5 days, the @O2 team said they have put it through to the fraud team but they keep telling me that there is no update. They've also not stopped the sim swap from going through....wtf is going on
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Davidmill93
(@davidmill93) reported
So instead of crediting me with £10 for my poor data service, o2 charged me £10 as a goodwill gesture. But don’t worry it’s going back on as credit and I still have to fork out a £33 tariff bill. @O2 embarrassing
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GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...
-
Davidmill93
(@davidmill93) reported
So instead of crediting me with £10 for my poor data service, o2 charged me £10 as a goodwill gesture. But don’t worry it’s going back on as credit and I still have to fork out a £33 tariff bill. @O2 embarrassing
-
GrumpyBenovski.. (he/porkie)...
(@Eb_Merc_Boy69) reported
Thanks to @ThreeUK @ThreeUKSupport for great network after years of lies and blaming me and saying network upgrades from @O2 my network been far better under 3uk gone from £36 per month to £8,78 and get a lot more from Three 20+ years i gave o2 never again...