O2

O2 Outage Report in Virginia Water, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Virginia Water, Surrey, England 02/13/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (29%)

    Internet (29%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Virginia Water, Surrey, England

The most recent O2 outage reports came from the following cities: London, Esher, Pirbright, Slough, Kingston upon Thames, Ascot, Ealing and Southall.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon E-mail
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

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O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • RobertBlevin Robert Blevin (@RobertBlevin) reported from Guildford, England

    Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

  • miajohnston1967 Mia Johnston (@miajohnston1967) reported from Bracknell, England

    @O2 very poor customer services fuming is an understatement 😡

  • tiggsie Sarah Ward (@tiggsie) reported from Richmond, England

    @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • DenisField Denis Field (@DenisField) reported from Richmond, England

    As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

  • BecOz14 Bec Osborne (@BecOz14) reported from Camberley, England

    Have had 1 bar of @O2 signal for most of this year, funnily enough when I tested the signal strength back in July the signal jumped to a MEGA 2 bars momentarily. #NoServiceHere

  • daktadre Dré (@daktadre) reported from Spelthorne District, England

    Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

  • jamesvertigan James Vertigan (@jamesvertigan) reported from Ealing, England

    @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • LyndallAnn Lyndall (@LyndallAnn) reported from Hounslow, England

    @O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • thespacedmonkey Jonny Harris 🇬🇧 (@thespacedmonkey) reported from Ealing, England

    Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • Astr0Isha Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England

    @O2 is down again ugh tell me something I don’t know

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • neomark2k Neo Mark Oscar (@neomark2k) reported

    @O2 hello my name is mark Oscar I’ve put in a serious complaint about your service and was promises a callback 24hrs k on later about 2 weeks ago and call nor voicemail happened. @BBCNews #itvnews @TheVoiceNews

  • TitusDogface Dog (@TitusDogface) reported

    @O2 I think I know why I'm being ignored now. Your mast has been broken since 3rd December, poss earlier. I know that because call centre finally told us, despite being told numerous times this info isn't available. Why am I being lied to?

  • helenpearce11 helen o’leary (@helenpearce11) reported

    @O2 can someone tell me why every time I call your customer services number, I go through all the options and then get the message ‘thanks for calling o2-bye’. I have been cut off however via the payments line I have zero balance to pay + it’s impossible to speak to an adviser!!

  • _ChappellConnor Connor Chappell (@_ChappellConnor) reported

    @O2 having issues with Disney Plus and cannot get through on other help lines etc.

  • Williamlongham DW Steadman (@Williamlongham) reported

    @O2 impossible getting through to you people. Trying to cancel a contract. Make it very hard.

  • shorty_slk Sharon Kelly (@shorty_slk) reported

    @JezzaD1972 @Gemma_Fox @O2 me and my son are having the same issues - can't get anything

  • tmw1000 Tina Walsh (@tmw1000) reported

    Thinking of signing up but mast in this area 'is currently down' (as of Friday) and @O2 can't say beyond 'asap' when it will be fixed?

  • DuffyNathan Alex D (@DuffyNathan) reported

    @O2 Not sure if you’s are *************** on purpose now or what? Phones completely up to date with payments. But it’s been cut fof yet again with no warning no nothing, like wtf? Get in my dm’s and sort this **** out. Sick of it

  • bridget_vincent Bridget Vincent (@bridget_vincent) reported

    @O2 hi I look after my cousin’s finances, she has learning difficulties. She had a message from you to say her contract had ended. She started a new contract with vodaphone and cancelled her contract with O2. She has received a Notice of disconnection notice. Can you help me?

  • MarkSBatch Mark Batch (@MarkSBatch) reported

    @O2 He has left. Why don’t you have an online webchat? I can’t call because I have no signal! Are their reported faults in hove area? Other people with issues?