O2 Outage Report in Virginia Water, Surrey, England

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Virginia Water, England

The most recent O2 outage reports came from the following cities: Maidenhead, Wembley, Uxbridge, Greenford, Guildford, Aldershot, Leatherhead, Wokingham, Woking, Hounslow, Sandhurst, Ealing, Slough, Esher, and Pirbright.

City	Problem Type	Report Time
Maidenhead	Internet	1 day ago
Wembley	Internet	2 days ago
Uxbridge	Phone	6 days ago
Greenford	Phone	7 days ago
Guildford	Internet	10 days ago
Aldershot	Phone	22 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 21 seconds ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Bethany Hewitt (@bethanyxhewitt) reported 1 minute ago from Bracknell, England

  Experienced some of the worst customer service to date!! First the advisor takes £400 more than agreed, next I’m chasing advisors everyday for a month with false lies about refund dates @o2 #notacceptable

• 
  Jeff Stevenson (@ukcomic) reported 11 minutes ago from Hillingdon, England

  @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

• 
  Toby (@tobyd360) reported 11 minutes ago from Farnborough, England

  @O2 I’m stuck! Trying to upgrade online, on the last screen realised it was the wrong GB model of iPhone 11 - seemingly can’t cancel it from there myself? And if I go back and click to upgrade again, it just brings up the load screen forever 🙁

• 
  Conleth Kane (@ConlethKane) reported 13 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 18 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  Katherine Stephens (@love_kittyket) reported 19 minutes ago from Hillingdon, England

  Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

• 
  Ann (@AnnKerridge) reported 19 minutes ago from Wokingham, England

  @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

• 
  m a r y (@maryhippychick) reported 27 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Olivia Khwaja (@oliviakhwaja) reported 30 minutes ago from Sunningdale, England

  @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 30 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  Samantha Blandy (@26samb) reported 33 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  Ross Brown (@RossBrown1_1) reported 39 minutes ago from Wokingham, England

  @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

• 
  Lyndall (@LyndallAnn) reported 45 minutes ago from Ealing, England

  One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

• 
  Avigazed (@Avigazed) reported 47 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  💟 (@ShahlaaTahira) reported 49 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  hen (@henna_macarena) reported 51 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  💟 (@ShahlaaTahira) reported 51 minutes ago from Hillingdon, England

  So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

• 
  m a r y (@maryhippychick) reported 54 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 55 minutes ago from Kingston upon Thames, England

  @TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sam Golden (@GoldenGatsby) reported 2 minutes ago

  @DarrylSparey @O2 What is the problem you're having? I've not noticed anything different to usual and use 2FA a lot.

• 
  Stephen Grace (@welfordroad) reported 3 minutes ago

  Please can you help @O2 I can’t switch on wifi calling setting through My O2, the option under my device isn’t available.

• 
  Darryl Sparey 📈 (@DarrylSparey) reported 3 minutes ago

  @GoldenGatsby @O2 Thanks for getting in touch. About 3 weeks ago I stopped getting texts that were for 2FA to my O2 phone. I got in touch with O2 and they said it was a known issue they were working on. It’s been working intermittently since… I’m all ears to work arounds :-)

• 
  Paul Thompsonᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠᅠ (@P_A_Thompson) reported 4 minutes ago

  @VMO2News @O2 @concerts_carers Maybe o2 should give more of a **** repairing their ****** masts so people can get a decent signal than pissing about with free concerts eh......

• 
  Superstar Sam (@sl_lewis) reported 4 minutes ago

  @O2 can anyone help??

• 
  Wesley borghys (@WesleyBorghys) reported 7 minutes ago

  Been trying for 3 days to get thought to @O2 only to be cut off after on hold for 25 mins **** service!!!!

• 
  Em 🕊 (@Emmaspencex_) reported 7 minutes ago

  @O2 I’m having issues with my signal when calling/ messaging and I’m also having issues with the internet. Is there anything you can do to help fix this?

• 
  Teresa 💜 (@Teresa_ingram1) reported 9 minutes ago

  @O2 why the scam and misleading customers. I have upgraded, cannot access my account or claim #samsung chromebook. Customer services couldn't help. Need to complain and close account!

• 
  David Leather (@ThrottleUK) reported 16 minutes ago

  @O2 Thanks i managed to get through to customer service on the phone so all sorted now 👍

• 
  Matthews97 (@Matthews977) reported 17 minutes ago

  @Declorated_ @O2 I ordered a doro off 02 and was promised a free ******** and it never arrived so I had to go to the pound shop. ridiculous behaviour for a high end company