O2 Outage Report in Virginia Water, Surrey, England

Problems in the last 24 hours in Virginia Water, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (40%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Virginia Water, England

The most recent O2 outage reports came from the following cities: Kingston upon Thames, Maidenhead, Wembley, Uxbridge, Greenford, Guildford, Aldershot, Leatherhead, Wokingham, Woking, Hounslow, Sandhurst, Ealing, Slough, and Esher.

City	Problem Type	Report Time
Kingston upon Thames	Wi-fi	2 days ago
Maidenhead	Internet	7 days ago
Wembley	Internet	7 days ago
Uxbridge	Phone	12 days ago
Greenford	Phone	12 days ago
Guildford	Internet	15 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Virginia Water, England

Latest outage, problems and issue reports in Virginia Water and nearby locations:

• 
  Avigazed (@Avigazed) reported 2 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Samantha Blandy (@26samb) reported 12 minutes ago from Kingston upon Thames, England

  @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

• 
  James Vertigan (@jamesvertigan) reported 14 minutes ago from Ealing, England

  @o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀

• 
  sally (@sally290718) reported 16 minutes ago from Farnborough, England

  @marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT

• 
  m a r y (@maryhippychick) reported 17 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  peter (@peter33266430) reported 24 minutes ago from Slough, England

  @O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint

• 
  Olivia Khwaja (@oliviakhwaja) reported 25 minutes ago from Sunningdale, England

  @O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.

• 
  💟 (@ShahlaaTahira) reported 25 minutes ago from Hillingdon, England

  If your an @O2 customer be careful I’ve had emails and texts saying I owe my bill and I checked through my App and I don’t owe anything. #FraudAwareness

• 
  Ann (@AnnKerridge) reported 27 minutes ago from Wokingham, England

  @O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 28 minutes ago from Southall, England

  @O2 I need a customer call back please.

• 
  💟 (@ShahlaaTahira) reported 29 minutes ago from Hillingdon, England

  So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog

• 
  Lyndall (@LyndallAnn) reported 30 minutes ago from Ealing, England

  One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.

• 
  hen (@henna_macarena) reported 33 minutes ago from Richmond, England

  @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

• 
  Ross Brown (@RossBrown1_1) reported 38 minutes ago from Wokingham, England

  @O2 @TheO2 “We’re better connected” “Be more dog” only thing dog is your service

• 
  Conleth Kane (@ConlethKane) reported 38 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  Joeachilles.com (@JoeAchilles) reported 39 minutes ago from Denham, England

  Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡

• 
  Jeff Stevenson (@ukcomic) reported 43 minutes ago from Hillingdon, England

  @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

• 
  James Vertigan (@jamesvertigan) reported 43 minutes ago from Ealing, England

  @O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻

• 
  𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported 46 minutes ago from Richmond, England

  @jlo_conductor @O2 I have signal with O2 in Richmond ...

• 
  m a r y (@maryhippychick) reported 50 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sam (@Samishlol) reported 2 minutes ago

  @Aaron_787 @O2 I'd cancel your upgrade and switch provider.

• 
  David Holt (@HoltDaved) reported 3 minutes ago

  @O2 Stop funding hate, better known for hate they try to blackmail companies into not advertising with media they hate, 2yrs ago they attacked Paper Chase the Mail and other media by targeting their advertisers Jo Maugham Qc is the instigator report them they are bad people.

• 
  Beth Shinfield (@BethShinfield) reported 3 minutes ago

  @O2 Ok, so how to I down grade from that to just contract only?

• 
  Vix (@Darkfearytales) reported 4 minutes ago

  @O2 I spoke to two advisors in customer service and also the insurance department? I was on the call for 45 minutes?

• 
  RC (@RC_123_) reported 7 minutes ago

  @O2 @MatWelbourn I'm having the same issue - can't access my O2 account via the app or website

• 
  Lucy Grimes☁️ (@grimeeee) reported 7 minutes ago

  @O2 hi i've been hung up on twice trying to sort out my business account - please can i get an email of someone in customer services? thanks

• 
  Kate Beevers (@ktbeevo) reported 7 minutes ago

  @therealmerka @O2 I’ve been with them for forever. But I recently had some bad service, which was sorted. But I noted they had a cool robot logo and shared a robot I designed in 2010 for my nephew. They then sent me this little surprise package.

• 
  Craig 💭 (@LookAtSpud) reported 11 minutes ago

  Over 3 weeks you’ve had problems providing me signal @O2 with your apparent mast down. 3 weeks! So I’ve decided I’m taking you on Judge @RobbieRinder. Absolutely Pathetic! My Compensation claim is for £1Million. X

• 
  Timothy Murphy (@tjwmurphy) reported 13 minutes ago

  @O2 I'm a carer for someone who cannot speak. The Chat on your website, after 100 minutes of chat, refuses to allow technical support escalation other than over the phone. He requires email support because he can't speak.

• 
  emma rose (@emmarose82) reported 16 minutes ago

  @O2 @O2 how can I get some urgent help please re my account. The app doesn’t appear to be working I can’t get through on the phone. #help #02 #CustomerService