O2 Outage Report in Virginia Water, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Virginia Water, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (29%)
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Total Blackout (11%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Virginia Water, Surrey, England
The most recent O2 outage reports came from the following cities: Esher, London, Pirbright, Slough, Kingston upon Thames, Ascot, Ealing and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Esher |
Phone | |
| London |
Phone | |
| London |
Phone | |
| London |
Internet | |
| Pirbright |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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Alan Greene
(@AlanGreene73) reported
from
London, England
@StudiniJones @timlukejones @O2 Yep I thought the 13.3.2 update had fixed it but I’ve lost signal again this morning. Had to reboot my phone. I’m on latest update. Pissing me off now. People can’t call or message me until I’ve realised and turned phone off&on
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@O2 No thanks, just wanted to praise Connor for his help and good service yesterday 👍🏻
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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Alex Hale
(@HaleAlexander) reported
from
London, England
@O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint
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💟
(@ShahlaaTahira) reported
from
Hillingdon, England
So now I’m without a phone and will never know where or what happened to my iPhone all because of poor customer service from Hassan in the @O2 Lewisham Branch! So much for customer service! #disgustedcustomer @BBCWatchdog
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Ann
(@AnnKerridge) reported
from
Wokingham, England
@O2 It'd nice to see that o2 take customer complaints seriously! Just as about as seriously as using there o2 guru chat service!! I'm still waiting for a reply to my DM that I sent you over an hour ago (about the length of time I wasted on the guru chat service!!)
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Lyndall
(@LyndallAnn) reported
from
Ealing, England
One thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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Delboybaisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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Olivia Khwaja
(@oliviakhwaja) reported
from
Sunningdale, England
@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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Joeachilles.com
(@JoeAchilles) reported
from
Denham, England
Mother has been getting scammed by a mobile app service "Lasevia limited" for past 8 ish months, her mobile provider @O2 can't help at all. Looking online this has been an issue for ages yet nothing has been done by O2 😡
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Colin Shaw
(@ColinShaw_CX) reported
from
London, England
Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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sally
(@sally290718) reported
from
Farnborough, England
@marcwhufc @O2 That's shocking as it was next day delivery, @02 customer service at it's best........NOT
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peter
(@peter33266430) reported
from
Slough, England
@O2 o2 people 02 Twitter the slowest repliers it been - hour still no reply about my complaint
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Jeff Stevenson
(@ukcomic) reported
from
Hillingdon, England
@VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !
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James Vertigan
(@jamesvertigan) reported
from
Ealing, England
@o2 Thanks again to Connor Burns in your Belfast contact centre for his help yesterday with my upgrade, I’ve completed the order for my iPhone 11 Pro this morning 😀
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Alan Greene
(@AlanGreene73) reported
from
London, England
@cleggytaxi @O2 Yep you’re right. Signal dropped again.
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Joe Bignell
(@joe_bignell) reported
from
London, England
@O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced
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Alan Greene
(@AlanGreene73) reported
from
London, England
@O2 It doesn’t work. Back doing same lose of signal again. Happens at random places and times around london. Seriously thinking of switching back to #Three
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Charlie (Gin Fuelled Bluestocking)
(@The_Lady_Sybil) reported
@Madamme_Butt @O2 I knew about that. Mine was the text/network
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Boujee Barbie 💁🏾♀️💅🏾✨
(@19581lucy7_) reported
@O2 fix your app please
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Neil Blake 💙
(@NMBLAKE) reported
@skybet and @O2 have both reached new levels of poor customer service. Useless.
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jan armstrong🏳️🌈🏴
(@janarmstrong70) reported
@O2 @xandvt Twitter to the rescue again. So much quicker to rectify problems when you can send a DM to customer serv. I have had great immediate results with Waterstones, Interflora &Odeon. Lets hope @02 can deliver too. Im sorry about your friend..what an awful thing to happen
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Jen
(@Jen53715342) reported
@O2 It says a phone mast has been taken down near my area and i am unable to make calls. Are they sorting this out do you know?
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Matt Wetherill
(@mattweth) reported
So @O2 I order your flagship phone on your flagship contract on Thurs for next day delivery, wait in all day only to receive a txt from @dpd_support asking when on Monday I'd like it delivered?! Appalling service @O2
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Jen
(@Jen53715342) reported
@O2 It says a phone mast close to my area has been taken down. What do i need to do i need to make an urgent phone call and O2 is my only mobile
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Lind
(@ZeldalinkKing) reported
@O2 Wow would you like to know the names of the 6 people - (yes 6 people and 2 hours of my time) in your customer services team who have hung up on me today! Absolutely shocking customer service.....
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MarigoldDesign
(@MarigoldCam) reported
@O2 never saw my rebrand concept
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Jeanes
(@Jeanes14) reported
@O2 so I received my new upgrade today but thanks for not putting in the bloody SIM card!! Phone needed signed for but just dumped through letter box!! Don’t worry about it breaking!! #rubbishservice #bad