O2 Outage Report in Gerrards Cross, Buckinghamshire, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Gerrards Cross, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Gerrards Cross and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at O2
O2 is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (47%)
-
Internet (30%)
-
Total Blackout (16%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (1%)
Live Outage Map Near Gerrards Cross, Buckinghamshire, England
The most recent O2 outage reports came from the following cities: London, St Albans, Hayes, Hounslow, Wembley, Hemel Hempstead, Richmond, Southall, Ealing, Uxbridge and Feltham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| St Albans |
Phone | |
| London |
Total Blackout | |
| Hayes |
Internet | |
| London |
Phone | |
| Hounslow |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Gerrards Cross, England
Latest outage, problems and issue reports in Gerrards Cross and nearby locations:
-
Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
-
Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUKSupport I want the note 20 4g but was told for 30gb £58 a month with a upfront cost, where as my "customer exclusive offer" was £55 a month. Or I can can to @O2 and get 90gb for £51 a month with a less up front cost. Talk about customer loyalty!!!
-
Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
-
Emma Trainis
(@emmatrainis) reported
from
Shenley, England
@O2 I ordered Disney + on 24.12.20 on Priority and have not received an email. Cannot get through on phone or live chat. Please can someone help me
-
Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
-
Dave Hampton 🌍
(@carboncoach) reported
from
Marlow Bottom, England
My SIM only service with @O2 has packed up inexplicably today; and O2 slow to respond. Anyway I am without phone. So please DM if you need me.
-
Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
-
Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
-
Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
-
siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
-
daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
-
siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
-
Eoghan
(@owengmusic) reported
from
Bracknell, England
@o2 Ive transferred over to another network but I cant use my phone because you wont unlock it after 2 store visits (Wandsworth and Bracknell) very frustrating
-
Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
-
John Webb
(@JohnDWebb) reported
from
London Colney, England
@Stephen_Neal @O2 It’s the same with @NatWest_Help - their URL is ‘nwolb’ to login and check stuff. Surely these big companies should be leading by example?
-
Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
-
Harry Robertson
(@HarryRobertson5) reported
from
Bracknell, England
@ThreeUK been a loyal customer for 6 years, recently brought a new contract through you, yet my upgrade price is far from being a loyal customer, I cant even get an existing customer deal unless I take out a third contract, what a joke! Even @O2 are cheaper than what I was told
-
Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
-
Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
-
Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Lisa Coulam
(@LisaCoulam) reported
@O2 Ok, thanks for that, I think an over zealous virgin media customer service agent is more confused, or lying 🤔🤔
-
Andy Rennie
(@andyrennie) reported
Glad I can rely on @O2 for a decent reliable 4G phone signal at my home location…….NOT ! Going on for too long now and an offer of a £10 sweetener doesnt cover it
-
Martin Cottle
(@martincottle) reported
@O2 for the love of God, will you talentless fuckeyed cockhounds please, PLEASE, provide me with a semblance of signal anywhere, ANYWHERE, within a billion kilometres of my house, or indeed anywhere on planet earth.
-
Karen
(@_ashbl0nde_) reported
@O2 I have swapped my giffgaff sim to o2 I have my pac no but the giffgaff sim has cancelled but no service on my o2 sim. How long will this take as I can’t be without a phone I am a carer?
-
karun shrestha
(@karunshrestha3) reported
@O2 joined last Friday, my number was swapped yesterday. Today no signal all day. I couldn’t make call, text or internet. What a terrible service. Wish I never left EE. Missed so many important calls. You don’t have any customer service on phone?? Only available in chat WTF???
-
Philip Smith
(@PhilipFOTBOT) reported
I have explained to @O2 three times that I have never been to Jamaica. Why is that so hard to grasp?
-
GABS (NOT MET TAY YET) ✨
(@fearlessgalxo) reported
@O2 Hi! I upgraded my phone and I have not received an email or text to say that it ready for collection? Is there anyone able to help me update on this? My tariff has changed already but yet still haven’t received my new device.
-
Marie Helene Kite
(@LoulouKite) reported
@O2 We have been referred BACK to the shop in Southampton to raise an issue we are trying to sort for 2 weeks now. We were told that the shop manager has full authority to write off the bill we are refusing to pay because the terms of the contract was misleading.
-
Rachel Eden
(@rachee_ka) reported
@O2 Hi, I'm out of contract and looking to cancel, is calling 202 the only way I can do this
-
Danny Williams
(@Dannywillo18) reported
@O2 is the any way of speaking to a human being face to face about an issue? I’ve been the shop and they just ring a call centre for me and after 45 mins they cut me off, i ring from my own phone and they cut me off!! Worst customer service ever