Plusnet Outage Report in Sunbury-on-Thames, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Paddington, Hounslow, Slough, Southall, Hampton, Walton-on-Thames, Reigate, Northolt, Wandsworth, Camden Town, Wembley, Feltham and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
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Plusnet Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Britt Ellis
(@britt_ellis) reported
@Plusnet I reported a fault on behalf of my mother and was advised an engineer would visit her property on Thursday between 1pm and 6pm. No engineer arrived and we have heard nothing from Plusnet regarding the fault. The landline is still not working and broadband is erratic
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The Delicious Legacy Podcast
(@DeliciousLegacy) reported
@Plusnet hiya, is internet down?
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Runi
(@RuniR6S) reported
@Melon_R6 @virginmedia Yeah my ping went from 25 (on plusnet) to 50-70 with spikes up to 150. Outages every couple weeks, and when we call to try cancel they offer 5 percent off of an iPhone. They're dogshit
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Dec
(@Deckers_Saan) reported
@Plusnet 7 days a week support yet when I tried to phone during business hours today your lines are closed 🤔
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TheRealMacSween
(@Dougie05957548) reported
@Plusnet I ordered your broadband. You took my money a week ago. Now you’ve emailed me to say you don’t supply my postcode. On hold for ages. And, I’ve heard Wham 4 times. Just another reminder of why Yorkshire is crap.
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Ruaidhrí
(@red_king87) reported
@Plusnet two days in a row I've come home to my internet being down, both times tests have been run by your Diagnostic bot, as soon as that happens connection is suddenly re-established, but yet your bot doesn't find a fault, can you give me an update on what is going on?
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The Folklore Podcast
(@folklorepod) reported
@Plusnet The ongoing problem is line dropping is stable at the moment but it's been much more unreliable than our neighbours on other providers. As we rely on good connectivity for work we are starting to get concerned that we may need to change
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Jabber 👉🏻💥
(@unogemini) reported
@Plusnet Hi there, this is still an issue. Internet is still cutting out sporadically throughout the day. Can we please have someone come and fix this now? It's been days with no improvement. Thanks.
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RJ
(@RhysJMiller) reported
@Plusnet Hi, just wondering if it’s the norm to wait 40 minutes (so far) to speak with someone through your phone lines? If so I may have to rethink my order. Not sure how this constitutes “Best Customer Service” awards.
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JC
(@JJculvers) reported
Recently moved from @Plusnet to @VOXI_UK due to their great data offers. They neglect to mention their network is absolute dogsh*t - soo slow and intermittent. Will be going back to an EE based network ASAP