Plusnet outages and service status in Sunbury-on-Thames, England

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunbury-on-Thames, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Sunbury-on-Thames, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Sutton, Southall, and Hayes.

City	Problem Type	Report Time
Hammersmith	Internet	5 days ago
Hammersmith	Internet	20 days ago
Hammersmith	Wi-fi	24 days ago
Sutton	Phone	1 month ago
Hammersmith	Internet	1 month ago
Hammersmith	Internet	1 month ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

• 
  Rupert Cheek (@rupertcheek) reported 38 seconds ago from Kingston upon Thames, England

  Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

• 
  Alex White (@AlexWhiteGB) reported 4 minutes ago from Hillingdon, England

  @FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.

• 
  Rupert Cheek (@rupertcheek) reported 13 minutes ago from Kingston upon Thames, England

  Suffering a @Plusnet outage in KT3 @plusnethelp

• 
  Rupert Cheek (@rupertcheek) reported 18 minutes ago from Kingston upon Thames, England

  Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

• 
  Greyman (Gary A) (@GaryAblett3) reported 22 minutes ago from West Molesey, England

  Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 23 minutes ago from Ashtead, England

  Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail

• 
  Kevin Dewes (@kevindewes) reported 33 minutes ago from Wandsworth, England

  @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

• 
  elyob (@elyob) reported 36 minutes ago from Kingston upon Thames, England

  @Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 39 minutes ago from Ashtead, England

  @Plusnet @BT We will be seeking compensation. Only 1 of your customer service team showed any care - everyone else put us in the too difficult category. This is a problem of your making. At a time when the Govt has told us to work from home, you cut off our broadband and ability to do that.

• 
  trina_latham (@trina_latham) reported 42 minutes ago from Richmond, England

  @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

• 
  Harrison2020 (@Harrison20202) reported 45 minutes ago from Wandsworth, England

  @Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.

• 
  Richard Carroll (@rackitman) reported 47 minutes ago from Wandsworth, England

  @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

• 
  Gaurav Patel (@gauravity) reported 47 minutes ago from Richmond, England

  @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

• 
  Martin Woodward (@MartinWoodward2) reported 47 minutes ago from Kingston upon Thames, England

  @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

• 
  Harrison2020 (@Harrison20202) reported 49 minutes ago from Wandsworth, England

  I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet

• 
  Sarah Morton (@SarahMorton6) reported 53 minutes ago from Wandsworth, England

  @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

• 
  The Delicious Legacy Podcast (@DeliciousLegacy) reported 54 minutes ago from Ealing, England

  Is Plusnet down? Don't have internet tubes in West London!!! Anyone else having probs? #Plusnetdown #internetdown #westlondon

• 
  Kevin Dewes (@kevindewes) reported 54 minutes ago from Wandsworth, England

  @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

• 
  Lindsey Collumbell - #Memberology is my SuperPower (@LindsCollumbell) reported 58 minutes ago from Ashtead, England

  @Plusnet I appreciated your call and that you are taking ownership of this on our behalf. Thank you. Getting us back to ADSL is something, but nowhere near the level of service as per our contract with you.

• 
  Ilse (@IlseHoward) reported 59 minutes ago from Richmond, England

  @inacentre @Plusnet Definitely change provider. Even if it ends up the same you’ll at least get a discounted time as a new customer 👍🏻

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Morgan (@morganjonestech) reported 5 minutes ago

  @LiamFromOrlando @SSOUIC Nope, I was having trouble with my ISP router (PlusNet) when I first using the HomePod mini as the audio output for my Apple TV, but I bought a pair of eero routers and have had zero issues since, until the past few days where this bug started.

• 
  GM Mark Howitt (@MarkHowitt) reported 6 minutes ago

  @bt_uk Slighty worried about @Plusnet cust service as a @bt_uk shareholder... he said it wasn't part of his job to know about the direct debit guarantee!

• 
  dave mitton (@davmitt) reported 7 minutes ago

  @Plusnet brilliant, coming up to the end of my contract and all of a sudden your internet has gone proper ****, surely you should be making it better so I renew

• 
  Prof Neil Martin (@ThatNeilMartin) reported 12 minutes ago

  Hey @Plusnet , you bandits. You fail to inform me clearly that I'm out of contract, then whack my bill up by 100% while then offering me one that is 100% less. Why not offer the latter in the first place? Vile shower @Ofcom @WhichUK Oh, and your emails are dead donotreply ones.

• 
  Cyberax (@CyberaxUK) reported 12 minutes ago

  @Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?

• 
  gary farr (@mrgfarr) reported 12 minutes ago

  @EE And that means if my connection goes wrong you want me to set up an entire other router, and then change my devices to work with that new router just so you can word for word a script instead of being like the @Plusnet support I used to get that just gave me information and trust

• 
  MachLoopWales (@MachLoopWales) reported 19 minutes ago

  @Nolberto099 @ArmchairAdml Not missing the point at all. Well done. It's a common business model to increase charges after the 'new customer' period. There's no loyalty either way, just leave and get the same service from Plusnet/EE (same company as BT) for far less. Takes minutes.

• 
  Barrelrogue1723 (@Barrelrogue23) reported 19 minutes ago

  If yr a gamer AVOID @Plusnet Slow speed 100% Slow connection! Terrible provider! Its like they are stuck in the 90's for speed/Internet. Avoid for gaming 110%!!!

• 
  Flower Pot (@FlowerP79667758) reported 23 minutes ago

  @Plusnet Hello, We have contacted Plusnet and Ofcom. As Plusnet is the customer of Open reach it is Plusnet who is responsible for making a complaint to Open -reach. Apparently as our service provider faults should be addressed and rectified in two days. We have already been 8 days without the internet and if Open-reach do not come until next Wednesday that will be two weeks.

• 
  Jaime Dodd (@JDSuker) reported 25 minutes ago

  Try @Plusnet treat their existing customers so much better!