Plusnet Outage Report in Sunbury-on-Thames, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Plusnet outage reports came from the following cities: Wandsworth, Hammersmith, London, Paddington, Southall, Camden Town, Wembley, Feltham, Brentford, Woking, Fulham, Epsom, Hampstead, Kensington and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth |
||
| Hammersmith |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Hammersmith |
Total Blackout |
Community Discussion
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Plusnet Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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István Vilmos 🏴🇵🇱🇭🇺
(@moldovia) reported
Anyone else in the Great Yarmouth area on the Plusnet / EE network getting no mobile signal?
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Cal ★ liberate the world
(@chimerical_sage) reported
@Plusnet Thank you, Plusnet. Before I do this, can you promise me you’re not going to charge me for this service again?
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Dove Windsor
(@ITVTheLionheart) reported
@jenlion Having Plusnet problems? It sucks, tell me all about it!
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Tia Shafee
(@tshafee) reported
Over a month, and @OpenreachHelp are persistently failing to resolve a problem with our lack of broadband connection. To give @Plusnet credit, they've escalated to Openreach in every way they can, but it's a month after moving in and nearly 6 weeks since we placed the order.
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Joe D 💙
(@triscoe) reported
Anybody's net been down all morning? There was a sudden spike of people reporting their broadband was down on Openreach lines around 1:30am this morning, and mine was one of them, but it hasn't come back on :( Any help appreciated @Plusnet
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Lee J
(@LeeJ79) reported
Hi @Plusnet, I see that the CPI increase has been published so my plusnet service is going up by 0.7% PLUS 3.9% (so 4.6% total). Can you tell me how you derive the 3.9%, without say "it's in your contract"? Curious to understand why my bill should increase by more than the CPI?
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Vicky Booth
(@BoothBuzz) reported
@Plusnet how come after 15 days after my connection date am I still waiting? @OpenreachHelp can you help?
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🏴☠️s35jlawless🏴☠️
(@S35JLawless) reported
@Plusnet what's happening? My internet has been down more than on since last night and I'm trying to work.....
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James
(@stagetechuk) reported
@samwhoo @plusnethelp @aaisp Can’t fault Plusnet TBF, great customer service and this is the first issue we’ve had in over 4 years of service at this house.
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Momma ‘Hufflepuff’ J
(@padicatz) reported
@CapitalYorks SO annoyed that I can’t enter #capitalgivemethecash cos my phone provider @Plusnet doesn’t support short phone numbers. Is there any other way to enter please? #ineedthatcash #whodoesntneedthirtygrand