Plusnet Outage Report in Sunbury-on-Thames, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Plusnet outage reports came from the following cities: West Drayton, London, Southall, Westhumble, Wembley, Paddington, Hammersmith, Hounslow, Slough, Hampton, Walton-on-Thames, Reigate, Northolt and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 West Drayton |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
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Plusnet Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Valerie Bowen#FBPE #Electoral Reform💙🕷
(@BowenThevalerie) reported
Visiting friends in Hertfordshire ( @carolJhedges ,) and absolutely no signal on my mobile for 24 hours, which I put down to being on train, then indoors, but no signal at all. Anyone know about any plusnet outage?
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Fight business scams
(@fightscamers) reported
@Ofcom @Plusnet plusnet would you treat customers like this we are thinking of moving
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mrparker666
(@mrparker666) reported
from
New Milton, England
@Plusnet @daiwill Mine is down /again/
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Plusnet
(@Plusnet) reported
@ic_ca Hi Jess, I'm sorry to hear about this. If you're still experiencing this issue and not managed to speak to anyone, you can drop your username in a PM and we'll be able to take a further look for you. - Curtis, Plusnet Sheffield
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Gary Smith -
(@gar213y) reported
@Plusnet username Hannahsmith67 my broadband speed is very slow @ 0.2 mbps. Tel number is 01285 642127 @ 21 Chester street Cirencester. I waited on hold for an hour tonight and didn’t get to speak to anyone. Please sort it out and put the speed back up?
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Scarlett
(@Scarlet40973002) reported
@Plusnet Hi, is it possible for you to send me a new youview box before you close your tv service? The aerial port has gone very rusty in the one I have so the signal is poor. Thanks
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J
(@out_of_beta) reported
Hey @plusnet, any known issues in the Edinburgh area? My broadband is dropping every few minutes...
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Cat
(@colmcq) reported
@ijonas @Plusnet Do you find plus net slow?
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Plusnet
(@Plusnet) reported
@johndurrant75 Hi John, I'm sorry to hear about your service. So we can take a further look into this, are you able to confirm the Username via a DM please? - Curtis, Plusnet Sheffield
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Hannah Mounsey
(@hannah_mounsey) reported
@Plusnet She has spoken to many people who have said they’re sorry but haven’t done anything to fix the issue. It has gone beyond an inconvenience… DM sent