Plusnet Outage Report in Sunbury-on-Thames, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (13%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Paddington, Hounslow, Slough, Southall, Hampton, Walton-on-Thames, Reigate, Northolt, Wandsworth, Camden Town, Wembley, Feltham and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet |
Community Discussion
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Plusnet Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@OpenreachHelp @Plusnet It’s a business and there is apparently an issue at your end. An issue that lets plusnet arrange appointments that you guys are never going to show up to. Really shocking that it’s taken almost 2 months to get nothing.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Steph 🍻
(@stephpb) reported
from
Camden Town, England
@Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
Thanks to a screw up btw @BT & @Plusnet, upgrading our broadband package with #PlusNet = no broadband 🤬. The earliest they can reinstate is 30th Dec 🤬🤬🤬. Their solution for how we can work at home? Buy extra data on our phone & hotspot & they will reimburse max £30! #EpicFail
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Suffering a @Plusnet outage in KT3 @plusnethelp
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Martin Woodward
(@MartinWoodward2) reported
from
Kingston upon Thames, England
@lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@Social_embryo Hi, it's the PlusNet Diagnostics bot here. We wanted to let you know that the fault you reported to us is now fixed. Please turn your router off and on, and your service should be fully restored. Thanks for your patience
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Lindsey Collumbell - #Memberology is my SuperPower
(@LindsCollumbell) reported
from
Ashtead, England
@Plusnet So that will be 20 days without a broadband connection 🤬🤬. Your mistake - not ours - lost the ability to connect to fibre. Two of us work from home (1 of us - me - runs a business) and one is studying at Uni. This is totally unacceptable. A shocking service from @plusnet & @BT
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Nick 🙏🏻☮️🇺🇦
(@NickoSlick_LUFC) reported
Any Tech minded people out there. We just got a new Router thing from plusnet. Streaming is very stuttery and slow despite a 25mbps down. Is there a setting in the router that needs changing?
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bsoltan
(@soltanssuppers) reported
@Plusnet Good Afternoon, my router is unable to connect through to the internet, I tried rebooting and restarting. Is there an outage? it seems to have been occurring since this morning. Thanks.
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Helen Oswald
(@batswald) reported
Appalling service and lack of any customer service. DM'd as suggested on website yesterday and no response whatsoever. Are companies allowed to change a direct debit amount without a bill, any comms and when customer didn't sign up to that amount? @Plusnet
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catherine pickersgil 🇪🇺 🏴 💙💛
(@cthrnpckrsgl) reported
@btbusinesscare I have had a fault with my BT Business line since 22 June. Last week the line dropped to around 5Mbps. Supposedly they've been working to fix the problem but it's still just as bad. Our home connection with Plusnet was fixed within a few days and on that we get 30Mbps and it was
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Lee Holmes
(@LeeHolmes1972) reported
@AlStewartOBE Broadband and telephone provision on the other hand is a veritable consumer paradise if you're willing to shop around! Sky, talktalk, plusnet et al have given me loadsa money to join them/stick around down the years.
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Daniel Pearson
(@MrDanielPearson) reported
@EE any good deals on broadband for existing mobile phone customers? @Plusnet are a joke and keep letting us down
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sofargone
(@lynnos) reported
@Plusnet hi there, does your SIM only service not support WiFi calling?
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Rich Bradshaw
(@richbradshaw) reported
@Plusnet internet down again for 6th time since Friday 5th. Any idea why/what’s going on?
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Sazzy Sandra 💙🐈☕📚🍫
(@Sazzy__Sandra) reported
@Plusnet HOUSE PHONE STILL NOT WORKING, more of emergency stepdad can't drive for over a month, a stroke Mum disabled too NEED HOUSEPHONE working also trying to sort out bills etc for new property, if keep use mobile will cost a fortune if so will be asking you to pay mobile bill
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Ross Brown
(@rossbrown) reported
@Plusnet Hey guys. I keep getting emails and texts about leaving - but I signed-up for a new contract with Luke 3 days ago… help!