Plusnet Outage Report in Sunbury-on-Thames, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Plusnet
Plusnet is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (12%)
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E-mail (5%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Plusnet outage reports came from the following cities: Epsom, London, Hampstead, Paddington, Hammersmith, Fulham, Brentford, Kensington and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 Epsom |
||
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Dharmendra Mosaheb
(@dmosaheb) reported
from
Hillingdon, England
@plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.
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Alex White
(@AlexWhiteGB) reported
from
Hillingdon, England
@FrankSabine2 @BillyBigBollox5 Unless you live in town or are on virgin your internet will be on bt’s network either go to them or one of their subsidiaries plusnet.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
I feel deeply disgusting and humiliated because I used Plusnet's service.@plusnethelp @Plusnet
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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elyob
(@elyob) reported
from
Kingston upon Thames, England
@pfjones77 Hi, it's the PlusNet Diagnostics bot here. We have tested your service, and identified it is being affected by an incident in your local area. Incident detected: 18-Oct-2021 17:30 Estimated clear: 18-Oct-2021 23:29
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
However, this is clearly not my problem. In the manual, it does not say that a microfilter is not required. The engineer came to my house and told me about it.@Plusnet @plusnethelp
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Harrison2020
(@Harrison20202) reported
from
Wandsworth, England
@Plusnet I couldn't get on the Internet. Later, they provided engineer visit services and told me that actually I don't need to connect to the Microfilter as required on the handbook, but just use the cable to connect to the socket. Then the network can be used.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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kayla
(@___kw98___) reported
@Plusnet approaching an hour on hold and no reply to my DMs… if I didn’t have to choose you as a provider I definitely wouldn’t due to this shocking customer service it’s just a shame I don’t even have a choice
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𝕽𝖆𝖕𝖍𝖆𝖊𝖑 𝕴𝖑𝖔𝖍 ✨ ⭐
(@ilohraphael) reported
Monthly bill suddenly went up by 77.5%; made phone calls to @plusnet today (at 09:38 & 17:19) seeking explanation. On each call, I waited for 25+ minutes and yet none of these calls was answered or attended to. Certainly NOT award-winning service @plusnethelp #plusnet #fail
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Joe Isaac
(@joeyisaac3) reported
@Plusnet My bill has increased from £30 a month to £50 per month with no commumication from yourselves! I have tried to call but no answer on your phones! I need to know why my bill has increased! Please help! I cant be paying this much per month
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SirPKWYorks
(@PkwYorks) reported
Just wasted 40 minutes on @Plusnet. Customer services is a joke, how they win 'awards' I've no idea as it must mean everyone else is even worse! Now to sort out what to do about my Willow Tree! This is not going to be a good day. Fed up & it's only 10!
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Claire
(@claireish_rawr) reported
@Plusnet wonder if you can help. I missed a direct debit payment for my mobile because my (deceased) grandmother's bank account was closed. I logged into the account this morning and payed the missed bill by card, then called up and changed the account into my name and set up new
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32BitWitch ✨
(@32bitwitch) reported
There's a pretty good chance that I'm going to be too frustrated to stream tonight. Let's play it by ear. Again: @Plusnet are the absolute worst.
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blessgirlmika🔥🇯🇲🇯🇲🇬🇧🇬🇧🇯🇲🇯🇲🇯🇲🇯🇲
(@Kamikamanning) reported
@Plusnet and want broadband BEFORE moving in. Help!! 2/2
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Mo Djavanroodi
(@mo_roodi) reported
@sil I remember Vodafone did something similar. Honestly, I think the big providers are a bit of a rip off compared to the MVNO's. I switched to PlusNet from EE because they're basically the same network, I just pay a lot less!!!
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lucie
(@dabelfastgirl) reported
@Plusnet two days in a row I've been trying to ring and can't get threw, on hold each time over 50 mins, customer service is really lacking
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Han Realistic
(@Hanrealistic) reported
@PkwYorks @Plusnet No customer services, all bullshit