Plusnet

Plusnet Outage in Purley, Greater London, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 Some problems detected at Plusnet

Plusnet problems in the last 24 hours in Purley, England

Plusnet Outage Chart in Purley, Greater London, England 10/29/2020 12:10

October 29: Problems at Plusnet

Plusnet is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 77.09% Internet
  • Wi-fi 9.00% Wi-fi
  • Phone 5.89% Phone
  • Total Blackout 4.75% Total Blackout
  • E-mail 2.95% E-mail
  • TV .33% TV

Plusnet Outage Map Near Purley, Greater London, England

The most recent outage reports and issues originated from London, Epsom, Sidcup, Shepherds Bush, City of Westminster, Teddington, Mitcham, Banstead, Hounslow, Lower Kingswood, Croydon, Bromley, Balham, Plumstead and Wandsworth.

United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi

Plusnet in Purley, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Plusnet Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:
  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • gauravity Gaurav Patel (@gauravity) reported from Richmond, England

    @Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • GaryAblett3 Greyman (Gary A) (@GaryAblett3) reported from West Molesey, England

    Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • ellifanntine ✳️👁‍🗨𝕖𝕝𝕝i (@ellifanntine) reported

    @Plusnet Just duplicating this message as I'm anxious to sort this out: Hi, was just on your site looking at prices, and clicked on something about phones, and this appeared: `We will keep you updated by email and tell you once your service is ready to use.` What does this mean?

  • Cosette31398758 Cosette (@Cosette31398758) reported

    Today @Plusnet @plusnethelp is not working again

  • JaMzzYT James (@JaMzzYT) reported

    @Plusnet is not good, it is cheap cause it is bad, spent all day with out it cause it basically refuses to connect to my phone

  • WarwickCarl Carl Fort (@WarwickCarl) reported

    Twitter @plusnethelp I am a Plusnet user and the house phone is not accepting calls, there is also no dial tone. Have done the checks as your website indicates. Tried calling your phone number via my mobile phone and the number does not work. Help!

  • StephenScammell Stephen Scammell (@StephenScammell) reported

    @plusnethelp @Plusnet no answer? I'm currently on hold to customer services for 30 minutes and have already had two disconnects. Disgraceful customer service.

  • SoulGoddess5 Your Goddess - Miss Kitten 🔞🖤 💸 (@SoulGoddess5) reported

    Internet is going super slow and not all posts are posting so if it looks like stuff is missing or looks wierd that’s why! Plusnet are SHITE!

  • Arnorgehh Ziz (@Arnorgehh) reported

    @Plusnet I'm having trouble logging into the members centre. And I need to pay my bill. Can you help please

  • SarahMS4TP Sarah Milburn (@SarahMS4TP) reported

    @plusnethelp @Plusnet I am LIVID. I would like someone to call me back NOW please - having sat on hold for half an hour this morning to be told that my account was broken and you had to set up a whole new account, to having just sat on hold for ANOTHER 30 mins to be cut off!

  • FixingItNow KetanS (@FixingItNow) reported

    Hey @Plusnet / @plusnethelp, would appreciate a response. I'm just trying to help stop others getting scammed. Why can't I do this on Plusnet mobile?

  • turniptickler Matt (@turniptickler) reported

    @plusnethelp i keep getting my wifi disconnecting. On phone for 45 mins to advisor who got me to change settings to 5 ghz so i had 2. I cannot connect to this new wifi channel when putting in the password! I've had nothing but problems since joining plusnet and only 26mb/s speed