Plusnet Outage Report in Purley, Greater London, England
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The latest reports from users having issues in Purley come from postal codes CR8.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (66%)
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Wi-fi (14%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Croydon, Purley, Coldblow, Hammersmith, Bermondsey, City of Westminster, Lewisham, Bromley, Fulham, Streatham, Southwark, Carshalton, Woolwich and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Internet |
Community Discussion
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Plusnet Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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AJ Green
(@Green_AJ) reported
from
Kensington, England
@Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.
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Laura Attridge
(@laura_attridge) reported
from
Bromley, England
@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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trina_latham
(@trina_latham) reported
from
Richmond, England
@plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.
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Tim Easton
(@timeastonco) reported
from
Bromley, England
@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Rupert Cheek
(@rupertcheek) reported
from
Kingston upon Thames, England
Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet
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Kevin Dewes
(@kevindewes) reported
from
Wandsworth, England
@Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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DinkWiz
(@DinkWiz) reported
Hi @plusnethelp @Plusnet Are your phone lines down? I can’t get through. Just get cut off. Your chat is always offline and was in a q to speak to your help desk for over an hour on Wed. So far I don’t think much of your award-winning customer service.
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Stuart McCarthy
(@mccarthy_stuart) reported
@plusnethelp Hi - my broadband is due to be connected at midnight tonight and had an email saying my question closed and order cancelled as I no longer want to be with Plusnet! No idea what's going on. I need my WiFi set up as planned. Can someone please help?
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Zoe Delahunty-Light
(@zoe_dels) reported
@icklenellierose Crap that's trash, so frustrating when you're trying to work. I have plusnet here too and the WiFi is spotty for sure - hope you find a fix!
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Tom
(@TheVoiceofTOD) reported
@icklenellierose I've had a lot of issues with the plusnet routers over the years. Great customer service but the tech is garbage. Ended up with Vodafone this time around and I'm impressed. Speed, price and box are excellent.
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Stuart McCarthy
(@mccarthy_stuart) reported
@plusnethelp Hi - my broadband is due to be connected at midnight tonight and had an email saying my question closed and order cancelled as I no longer want to be with Plusnet! No idea what's going on. I need my WiFi set up as planned. Can someone help please?
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𝓜𝓻𝓼 𝓟𝓾𝓶𝓹𝓱𝓻𝓮𝔂 🟥
(@tricki_woo) reported
@plusnethelp changed to plusnet, and supposed to switch over today. BT stopped service, but plusnet not working. No indication how long this will take. Not the best of starts...
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Duncan Wallace
(@DuncanWallace79) reported
@zoe_dels @icklenellierose I'm up in Aberdeenshire and get the same issues, sounds like a Plusnet issue
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Matt
(@thematabot) reported
@icklenellierose My original plusnet router would for absolutely no reason at all, do a full reset. Like 4x a night. Just switch itself off and on again. While I was playing online. Couldn't find cause Spent a fortune buying a proper wifi router for my house, and low and behold, no more issues.
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Joe 🏴
(@four_five_nine) reported
@icklenellierose Have a Plusnet router and used to get constant WiFi disconnections, turned off the 5Ghz broadcasting and I stopped having problems. Also if I connect my kindle to the WiFi I get frequent disconnections. The router is seriously messed up. No problems on ethernet.
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Sam
(@sgch) reported
@icklenellierose Hey I actually have Plusnet - there’s a known issue where the 5ghz network just doesn’t work on the hub. A quick fix is to split your networks and just use the 2ghz, but we just bought a Nest WiFi router and switched off the WiFi on the Plusnet hub.