Plusnet Outage Report in Purley, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (68%)
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Wi-fi (16%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (3%)
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TV (1%)
Live Outage Map Near Purley, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Fulham, Redhill, Croydon, Lewisham, City of Westminster, Southwark, Mitcham, Carshalton, Acton, Isleworth, Hounslow, Bermondsey, Blackheath and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Fulham |
Total Blackout | |
| Redhill |
Internet | |
| Croydon |
Wi-fi | |
| Croydon |
Wi-fi | |
| Lewisham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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Laura Attridge
(@laura_attridge) reported
from
Bromley, England
@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Tim Easton
(@timeastonco) reported
from
Bromley, England
@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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graham eveleigh
(@bigGeveleigh) reported
from
Bromley, England
Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
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Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Nadia Vulvokov
(@BaxVelocity) reported
I didn't bake spanakopita yesterday, but my wifi went down Sunday evening and now Plusnet say it'll be 6PM Wednesday until it's back which is frankly horrifying so I guess I've got time? Now? To do pastry spinach pie?
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Alexander Oetegenn
(@AlexanderOeteg1) reported
Still no contact from plusnet despite requesting help for very poor broadband on 8/2/21. Also no reply to problem of nuisance calls not being blocked on landline despite having all their " protections "on.
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Niraj shah
(@Nirajsh95802534) reported
Finally after 1 hour 20 mins of shouting and threatening got through to level 2 support who understood the issue and said it would be resolved in 10 mins #plusnet
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Katy Thorpe Ⓥ
(@Gretchin_) reported
@oakespedigrees @plusnethelp @Plusnet I came on here to check if it was a general outage but I can’t see anything from the plusnet site so I thought I was going mad! Been off for over an hour now
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Anna
(@Anna30566420) reported
@Plusnet Stay connected? Shame you haven’t helped us stay connected since end of November- how much do you think it has cost me in mobile data? With a baby to provide for also I’m a very unhappy customer going to take my business elsewhere
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Matthew Cooper
(@PFC_Pinstar) reported
@plusnet @plusnethelp dreaming a bit ain't you... sending me a bill when the service isn't working!
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Seán Connolly
(@drlargepants) reported
@silentbazz Same network as plusnet then
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Gina
(@penguinabolt) reported
@plusnethelp I'll re-phrase that, I gave 14 days notice to cancel my contract with plusnet. I've gone to a different provider. My new provider takes over 'at some point up to midnight on 26/02/2021'. What I need to know is if there will be a period of no WiFi during the switch? Thanks
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Oakes pedigrees
(@oakespedigrees) reported
@plusnethelp @Plusnet are you going to respond? WiFi is terrible! There's no other way of contacting you!
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Grace Melody-Gardner
(@GMGardnerITV) reported
Hi @Plusnet @plusnethelp, I was told by your team that someone from your complaints resolution dept would be contacting me following the poor handling of my service move. This was two weeks ago. When can I expect this discussion please?