Plusnet

Plusnet Outage Report in Lewisham, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lewisham, Greater London, England 03/20/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Plusnet outage reports came from the following cities: Romford, London, City of Westminster, Croydon, Hampstead, Hackney, Islington, Harringay, City of London, Southwark, Paddington, Newham, Hammersmith, Wembley and Tower Hamlets.

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City Problem Type Report Time
United KingdomRomford Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • lewis_hardwick Lewis Hardwick (@lewis_hardwick) reported from Crayford, England

    So I joined @Plusnet @plusnethelp a couple of months ago. Now every evening this week at about 9pm, my internet becomes unstable. But try calling them "sorry we close at 8pm". Time to cancel my Direct Debit? That might get their attention! What a joke.

  • Pebblepower23 Katherine (@Pebblepower23) reported from Romford, England

    @plusnethelp @Plusnet no wife for 12 hrs and no helpline to call. Makes WFH a problem #$%$ done all tests by on site IT husband.....#help #annoyed #WiFi

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • uk12345 ken (@uk12345) reported from Romford, England

    @nowtvhelp I've been told by BT that I can't uninstall NOW TV on a YouView box also it's not just me customers with BT Plusnet also got the same problem as me breaking up pictures freezing pictures I've been a lot of forums and they still complaints going on about the NOW TV app on YouView

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • _timbo1001 Timbo1001 (@_timbo1001) reported

    @MartinSLewis @itvMLshow (Mobile phones too!) Find the cheapest rate on the market and negotiate. Plusnet broadband £34 down to £19 Inc line rental. Keep your contract short too. I just saved 35ish/month on my car loan this week. Don't forget they need your business!

  • SianElin_PT Sian Elin (@SianElin_PT) reported

    @MartinSLewis Sky are the worst to haggle with! I spent an hour and a half haggling with Sky, and the best they could do was £15 on top of what we were originally paying! In January Sky wanted £150 a month!! No chance! Now with Plusnet, and paying £32 a month!! Much better speed too!!

  • Boyer316New EVERTON BOARD RESIGN - TORIES & KENWRIGHT OUT (@Boyer316New) reported

    Do you support IPV6 on your FTTC packages @Plusnet....?

  • emmapowers16 emma powers (@emmapowers16) reported

    Does anyone else have terrible service from @Plusnet ? It seems to take forever to get a WiFi problem resolved 😔

  • I11tud Illtud (@I11tud) reported

    @DemonTomatoDave @Plusnet Windy down my end, must have snagged a branch and pull something loose, coming to sort tomorrow, and seems to have calmed down on the disconnections, slow speed now though Unifi network setup, built in to the controller

  • RobbieMay30 Robbie (@RobbieMay30) reported

    Day 41 and still no service from #plusnet or #openreach . 10 missed deadlines to restore service and no explanation as to why this is taking so long. Plusnet say there’s nothing they can do and Openreach tell us to speak to plusnet. Disgraceful customer service.

  • MattyDilks Matt Dilks (@MattyDilks) reported

    @Plusnet Wondered if I can get your help on something?

  • PScotfree Peter Shankley (@PScotfree) reported

    @Plusnet Your "CPI guide" online gives example with CPI for Jan 2023 at 2.0%. Which idiot wrote that example. CPI in January is likely to be around 12%+. Get a grip PlusNet. Come March you will be unable to cope with influx of complaints re possible increase of 16% or thereby.

  • andrew_buttery Andrew Buttery (@andrew_buttery) reported

    @Plusnet disappointed I had to call you as I hadn’t had any confirmation of router dispatch and we’re going live on Monday. Told an order hadn’t gone through and it’s a common issue. For a company that says it takes pride in customer support…. Maybe fix the issue?

  • malimusawi Mohammad Ali Musawi (@malimusawi) reported

    Thank you @Plusnet for allowing my neighbour to take over my Internet line despite me calling you 4 times in the last 3 weeks to get this stopped. Thank you also for saying the only way to fix this is to setup a new account that takes up to 10 days to activate. Brilliant work.