Plusnet Outage Report in Lewisham, Greater London, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Lewisham, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (64%)
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Wi-fi (15%)
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Total Blackout (14%)
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E-mail (5%)
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Phone (1%)
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TV (%)
Live Outage Map Near Lewisham, Greater London, England
The most recent Plusnet outage reports came from the following cities: Harringay, Hackney, London, Hammersmith, Croydon, Southwark, Wandsworth, City of Westminster, Newham, Paddington, Poplar, Ilford, Camden Town, Wembley and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Harringay |
Total Blackout | |
| Hackney |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Lewisham, England
Latest outage, problems and issue reports in Lewisham and nearby locations:
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Alan
(@BigAlxyz) reported
from
Hackney, England
@sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.
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Ryan Brock
(@RJBrock) reported
from
Walthamstow, England
@aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
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Laura Attridge
(@laura_attridge) reported
from
Bromley, England
@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.
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Eileen Rumble
(@turtlesnursery) reported
from
Hackney, England
@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.
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Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp
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Mila Griebel
(@MilaGriebel) reported
from
Camden Town, England
@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.
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Usman
(@utkhan79) reported
from
Sutton at Hone, England
@Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.
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Sarah Morton
(@SarahMorton6) reported
from
Wandsworth, England
@Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice
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John Sandy
(@JohnLSandy) reported
from
Stratford, England
Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Tim Easton
(@timeastonco) reported
from
Bromley, England
@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
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Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
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HMS Beagle
(@HMSbeagle1820) reported
from
City of London, England
Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet
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Barbara Broccoli
(@Errorfied) reported
from
Poplar, England
@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
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graham eveleigh
(@bigGeveleigh) reported
from
Bromley, England
Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Bernard Carthy
(@CarthyBernard) reported
@Plusnet 55 minutes now and still no answer. If this is award winning customer service I'd hate to see poor customer service.
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Paulo
(@willcocks2009) reported
@Plusnet Hi, I appear like many people to be facing issues with activation of my BT Sport account through you guys, BT Sport are saying this is an issue with yourselves. Can you advise please as its been 3 days now and I was told it would take 1 day to resolve.
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Caroline Wynne
(@CarolineWynne13) reported
@Plusnet Hi sim finally arrived on Tuesday. Any chance we can move the payment date as I was with yourselves 4.5 days before I could actually use the service I’d paid for. Thanks
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Parker Bats.
(@Parkerbats) reported
@Plusnet Incredible contempt for customer service from Plusnet. I agreed to renew a contract at a new price and they increased the price before it even started without notification. Attitude from staff online and phone is, “tough, like it or lump it”. They were great at first
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𝙀𝙬𝙖𝙣 𝙈𝙘𝘿𝙤𝙣𝙖𝙡𝙙
(@ewandjmcdonald) reported
@Plusnet Hi Chelsea. Thanks for replying. That makes sense!! Forgot about the postage. Is there any information on when the new service is going to be installed?
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shonakydd
(@shonakydd) reported
@Plusnet I'm afraid we are experiencing terrible customer support from @Plusnet at the moment, anyone else in the same place? Our internet went down a week ago now and we run our business from the house and have been losing clients and money daily as @Plusnet have not fixed it.
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Plusnet
(@Plusnet) reported
@catsargent Hi there Catherine, I'm really sorry that the SIM hadn't reached you before the number switched over to us. Could you send us a DM with your mobile number please if that's still an issue? Apologies for the delayed response by the way. - Adam - Plusnet Sheffield
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Plusnet
(@Plusnet) reported
@sovietlife Hi there, sorry to see it took a while for the SIM to get delivered. Please feel free to send us a DM with your full name and your mobile number if that's still an issue. Apologies for the delayed response too by the way. - Adam - Plusnet Sheffield.
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Si_m.007
(@Si_m007) reported
@Plusnet From your website, I'm told this is where I come to make a complaint. How do I go about doing that?
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Leonie Kapadia
(@LeonieKapadia) reported
@Plusnet I've spent over 40 mins in total waiting to get through to customer services. Do you actually have any call agents? Please can someone contact me?