Plusnet

Plusnet Outage Report in Lewisham, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lewisham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lewisham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lewisham, Greater London, England 03/17/2026 14:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (9%)

    E-mail (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lewisham, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Islington, Hackney, Croydon, Harringay, City of London, Southwark, Paddington, Newham, Hammersmith, Wembley, Tower Hamlets, Dagenham and Sevenoaks.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of Westminster Internet
United KingdomCity of Westminster Internet
United KingdomIslington Internet
United KingdomIslington Internet
United KingdomLondon Total Blackout

Community Discussion

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Plusnet Issues Reports Near Lewisham, England

Latest outage, problems and issue reports in Lewisham and nearby locations:

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • RJBrock Ryan Brock (@RJBrock) reported from Walthamstow, England

    @aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • AaronHNahum Aaron Holloway-Nahum (@AaronHNahum) reported from Camberwell, England

    Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • BigAlxyz Alan (@BigAlxyz) reported from Hackney, England

    @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

  • utkhan79 Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

  • JohnLSandy John Sandy (@JohnLSandy) reported from Stratford, England

    Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • annwylid Catrin Madge (@annwylid) reported

    @Plusnet your service is terrible just joined today sky switched me of immediately ypu promised a smooth transition which totally untrue. I am without a land line or broadband and customer service was NO help which I had stayed with sky

  • JaseHeeley Jase Heeley (@JaseHeeley) reported

    @benbakerbooks @htwcentral We've had absolutely no problem with Plusnet since we moved in here. We get about 57Mb from an advertised max of 66 and an upload speed around 20Mb, which is good enough. Virgin was installed to the street about eight minths ago, but we've felt no need to switch.

  • Amy_Cal90 Amy Cal (@Amy_Cal90) reported

    So disappointed with @Plusnet! For a company that prides itself on customer service I can’t believe that you insist on your customers sitting on hold for upwards of 30 mins to talk to staff and won’t offer a call back or help via the online chat function on your website!

  • Trudge87275270 Trudge (@Trudge87275270) reported

    @JamesHarkin Plusnet owned by BT but way better customer service!!!

  • cfjescott Caroline Escott (@cfjescott) reported

    @Plusnet very heavy thunder and lightning in Reigate RH2 9LL and now no internet - are you having issues in this area?

  • APalaceS1 P4lace❤️💙 (@APalaceS1) reported

    This is becoming a joke. 3 engineer visits, numerous phone calls and my wifi is still down and I’m supposed to be interviewing. Embarrassing. And then you have the cheek to put my bill up @Plusnet

  • Thomas_W_Wright Thomas Wright (@Thomas_W_Wright) reported

    @Plusnet hi, any outages in the York area this morning. Internet light off on router and wondering if it’s my end or the network.

  • Smitchalot Sarah MH (@Smitchalot) reported

    I’ve had 4 months of @Plusnet messing me around now and i would not recommend them to anyone ever. I can’t even find out my direct debit amount. Currently they reckon my sign up of £24.99 is actually now £32.99?! And I don’t even have the service they initially promised.

  • bigbob2000 bob bright (@bigbob2000) reported

    @Plusnet no broadband in Stanley ne England what's the problem and what is being done about it

  • JKav87 Jordan Kavanagh (@JKav87) reported

    If I can break my cycle of completely useless tweets and impart one piece of useful advice to anyone who follows me, let it be this: DO NOT USE PLUSNET INTERNET. Three months patchy service and no end in sight.