Plusnet Outage Report in Coulsdon, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Coulsdon, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Coulsdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
-
Internet (68%)
-
Wi-fi (16%)
-
Total Blackout (9%)
-
E-mail (4%)
-
Phone (3%)
-
TV (1%)
Live Outage Map Near Coulsdon, Greater London, England
The most recent Plusnet outage reports came from the following cities: London, Fulham, Redhill, Croydon, Lewisham, Southwark, Mitcham, Carshalton, Isleworth, Hounslow, Blackheath, Feltham, Wandsworth, Catford and Balham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Fulham |
Total Blackout | |
| Redhill |
Internet | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Plusnet Issues Reports Near Coulsdon, England
Latest outage, problems and issue reports in Coulsdon and nearby locations:
-
Richard Carroll
(@rackitman) reported
from
Wandsworth, England
@Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH
-
Charlotte Corrish
(@CharlieCorrish) reported
from
Tandridge, England
@Plusnet hi-I can’t get through on the phone (tried over a few days but it says your too busy to connect me) or online chat-are you able to help or give me an email address? Thanks
-
🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
-
Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
-
Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.
-
Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
-
Kevin
(@londonkro) reported
from
Croydon, England
Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.
-
graham eveleigh
(@bigGeveleigh) reported
from
Bromley, England
Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile
-
Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
-
Tim Easton
(@timeastonco) reported
from
Bromley, England
@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
-
Greyman (Gary A)
(@GaryAblett3) reported
from
West Molesey, England
Hopefully. But seeing as your team have failed to contact me when they say they were going to, I feel that tweeting is the only method of communicating the issue. #richardbranson #libertyglobal #loyalty #customerservice #bt #talktalk #offcom #plusnet
-
Laura Attridge
(@laura_attridge) reported
from
Bromley, England
@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.
-
Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
-
Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
-
Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
-
jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
-
Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
-
Anya Gair
(@anyaebgair) reported
from
London, England
Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service
-
Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
-
Deadlight
(@karlwilliams) reported
Pretty disgusting that @Plusnet has been down for most (all?) customers across the UK for at least a couple of hours and they've refused to acknowledge it.
-
🤦
(@explosive_ennui) reported
I think it’s time for me to move on from @Plusnet I’ve been with them for over 15 years and I’ve seen their service and support degrade significantly. Now, a national #outage and not a peep from them, I’ve had my fill. #PlusNetDown
-
Amy Turner
(@AmyTurner1316) reported
@atlr @JoeTyePR @Plusnet Someone who got through was yelled at by customer service and told to stop ringing 🙄
-
NezPatHar
(@NezPatHar1) reported
@GoHomeNicola @RickieTrades @Plusnet I got exactly the same from the tech support option, too busy, go away. Got to speak to someone by selecting the "I'm thinking of leaving option", got transfered to tech support queue who then put the phone down on me before I could speak to anyone! Total joke
-
kid Z
(@squidgybo) reported
@chivey @Ofcom @Plusnet I got thru and a recorded msg said they were having problems and were working on them
-
Amy Turner
(@AmyTurner1316) reported
@Plusnet do you plan on posting on your pages for customer to clearly see or no? My broadband is always disconnecting you'll be compensating people because I'm not the only one who is sick of having intermitten broadband don't get me started on the online account issues 😒
-
𝓢𝔂 #RiseAboveHate
(@SyHawkes) reported
@RichardRigby81 @Plusnet @SkyUK You made a bad choice switching to this company. Award Winning Customer Service is actually non-existent customer service!!
-
Pete Harris
(@geordiepharris) reported
@Plusnet could you please post a status update explaining what's going on. I have been unable to connect to broadband for 2 hours and assumed it was just me, but looks like this is a wider issue
-
Hamish Perks
(@HamPerks) reported
@Plusnet can you please acknowledge the nationwide outage I've just been told about by your phone support team? Never had any issues like this in the 5+ years we've been with you and today of all days... please be back up by 6PM, in time for the #MWII Beta!! #Plusnetdown
-
Plusnet
(@Plusnet) reported
@JonBushby77 Hello, Jon Some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service. We are working quickly to resolve this and we’re very sorry for the inconvenience caused. Samantha - Sheffield