Plusnet Outage in Streatham, Greater London, England

@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

Plusnet went down exactly at midnight... :/

@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Having a lot of DNS_PROBE errors on #Plusnet tonight. @plusnethelp

@plusnethelp @Plusnet @OpenreachHelp Huh? As usual no response from your team even here . How could you do fake advertisement of best customer service. Where is the authority validating the facts of advertisement.

@plusnethelp hi, my plusnet wifi went live 28th of this month. I still haven’t received the router. Any help on this?

@plusnethelp hi, my plusnet wife went live 28th of this month, my router still hasn’t been delivered. Any help on this?

.@Plusnet 5 working days since I reported a problem with my broadband and Plusnet still nothing resolved. On your system it looks like nothing has happened. I don't recommend anyone using Plusnet

@Plusnet my broadband seems to go down at least twice a day. I upgraded recently but it’s slower now than before

@Plusnet We had openreach come out once and they said they had to bodge some wires together coz they had got wet in the basement of the block i live in thats surely is not a fix Cant wait for my contract to finish but cant check as ur website wont sign me in @Plusnet worse supplier around

@Plusnet How would u feel paying for something u cant use i cant even use wifi on my phone in my own home i use up so much mobile data its unbelievable ive had to up my data plan just to browse Internet this is rediculus i dont get no help from u guys u say its running perfect ha lol

@Plusnet Problem with my broadband again not getting what we pay for wifi is bad but hard wire is worse Tried to sign in on website using my mobile data doest let me sign in so tried using wifi and again dont load you need to sort this out otherwise u not getting a penny from me

@plusnet @plusnethelp I’ve sent a DM but no response. Our internet is intermittently poor