Plusnet

Plusnet Outage Report in Streatham, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Streatham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Streatham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Streatham, Greater London, England 12/02/2025 13:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Streatham, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Hammersmith, Croydon, Southall, Poplar, Ilford, Camden Town, City of Westminster, Hackney, Southwark, Wembley, Newham, City of London, Harringay and Brentford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Wi-fi
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthall E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Streatham, England

Latest outage, problems and issue reports in Streatham and nearby locations:

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • PictureEdAlly Allison Randell (@PictureEdAlly) reported from Camberwell, England

    @plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

  • NickFaber Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • SelinaWray Selina Wray 🍊 (@SelinaWray) reported from Lambeth, England

    1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

  • dansette Jellicle as Fuck (@dansette) reported from Hackney, England

    @octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • _yunu5 yunus (@_yunu5) reported from Stratford, England

    @plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • robdogtrickies Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • grahamguy Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JSwindlesonF1 Thunderbird 2 (@JSwindlesonF1) reported

    PLUSNET HOW CAN YOU LET MY YOUTUBE BUFFER IN 144P **** OFF

  • JoshCorley14 Josh Corley (@JoshCorley14) reported

    @Plusnet I have never received such an abhorrent service from any provider. To be constantly lied to and spun round in circles. Which has now led to a loss of earnings. @Ofcom @BBCWatchdog

  • SaltireLady SaltireLady (@SaltireLady) reported

    @Plusnet Ok honest mistake cutting my service off 2 weeks early! However how long will BB re-activation take? I’m home working due to pandemic yet can’t work this morning?

  • JoshCorley14 Josh Corley (@JoshCorley14) reported

    Day 5 of no internet. 2 days of work pay lost. @Plusnet keep passing the blame to Openreach, who said they are unable to find the root of the cause. Due to failure to provide the service we are paying for we will be leaving without paying the leaving fee. @Ofcom @BBCWatchdog

  • kh54_kevin Kevin Hemingway (@kh54_kevin) reported

    @Plusnet You can help me my broadband keeps dropping out. I have tried changing the router as per mentioned in the forum changed erthernet cables along with micro filters and it’s still happening

  • gazpacholulu Dr Neil A Mallett (@gazpacholulu) reported

    @Plusnet what is the point in sending a link to update a support ticket if the link is incorrect? Or is that the plan, zero tickets equal zero problems? 92 year old mother relies on internet connection which is intermittent as she is deaf so cannot call.

  • emsieben81 Emma Benham (@emsieben81) reported

    @Plusnet I’m having issues with your internet speed being inconsistent. It’s really making working from home difficult. Any ideas on what it might be please?

  • jussie76 Justine Reynolds (@jussie76) reported

    @Plusnet Could someone please get back to me? I’ve had no consistent service since being on @Plusnet

  • SapSacPrime Chris (@SapSacPrime) reported

    @Plusnet my broadband isn't working this morning and going on your forum it seems I'm not alone, why does your service status not reflect this?

  • Raf_A_K RafayKhan (@Raf_A_K) reported

    @plusnethelp 3/4 So lost another £50+ to plusnet. Now the monthly charges raised in first 5 of 18 month contract. Still having the technical issues and not even getting the rewards which I have asked and explained missed due to medical emergency.