Plusnet Outage in Streatham, Greater London, England

@octoberclub We’re with plusnet but thinking of upgrading so good news! We have had zero problems with the regular speed broadband so far unlike TalkTalk.

1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂

@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated

@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated

Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE

@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.

@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

@Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

@toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

@kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

@plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

@plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

@Plusnet more like #NoNet over a week to fix external fault #Disgraceful

@looker_1999 @plusnethelp @Plusnet Thanks for tour replies. Looks like mine is back up now. Would've been nice to have had some notification from @Plusnet #plusnet my #broadband was going down so I could've got to bed without having to stay up checking my account and rebooting my router😤

Network dead seems plusnet is having issues

@imbeingerica @Plusnet Plusnet 'forgot' to place my broadband order once, & after 7 weeks of me constantly ringing they lied and DELETED the ticket in my account from when I originally placed it, said I never did, having charged me for the whole time, and then refused to refund me. Worst provider ever.

@Plusnet bad news for @richardbranson

@plusnethelp Hi can you help. I left PLUSNET and went to 02 last month but have been charged 32.92 for last month and my number has moved. 07377 392452 refers

@VodafoneUK are so trash for Internet that I can't even imagine what their phone service is like. Had enough of this **** now I'm looking online for a different provider cah I never had any problems with Plusnet

@Plusnet @MarcAllera shame you didn't do this before my brother died you sit at home and let others work in poor conditions and let my brother and his family down I want his manager firing and will keep campaigning for it month after month till that person responsible for his murder

@robertsessford1 @Stop_The_EU Been with Plusnet internet. Good Yorkshire Company. Excellent service and good price. 👍👍

@Plusnet hello can someone contact me regarding my direct debit as your online option is down