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Plusnet

Plusnet Outage Report in Balham, Greater London, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Balham, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Balham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 67% Internet (67%)
  • 15% Wi-fi (15%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Balham, England

The most recent Plusnet outage reports came from the following cities: City of Westminster, London, Hammersmith, Poplar, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Newham, and Greenford.

CityProblem TypeReport Time
City of Westminster Total Blackout 14 hours ago
London Internet 2 days ago
London Internet 2 days ago
London Internet 2 days ago
London Wi-fi 2 days ago
Hammersmith Wi-fi 2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Balham, England

Latest outage, problems and issue reports in Balham and nearby locations:

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • MusicSkypirate
    🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • JSDBroughton
    jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • trina_latham
    trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • NickFaber
    Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • Green_AJ
    AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • cfurneaux
    Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • TotalOfficeBook
    Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • Daninho58
    Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • andywash
    Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • grahamguy
    Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    @MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?

  • cfurneaux
    Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • Dante_Banks
    Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Umi_Hawa
    Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • grahamguy
    Graham Guy 🇪🇺 (@grahamguy) reported from Biggin Hill, England

    . @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?

  • rupertcheek
    Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • robdogtrickies
    Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • advanced_ict
    Computing and ICT in a Nutshell (@advanced_ict) reported

    @digitaldaisies I hear about this, but it never happens to me - I often renew my car/home insurance because it's still the cheapest, and I've been with PlusNet for 20 years because they always let me know when there's a cheaper product.

  • Chri592
    Chris (@Chri592) reported

    @Plusnet I'm thinking of switching to PlusNet Mobile from @EE but I hear there's no support for 'Short Code' numbers. Does this mean you just can't SEND texts to short code numbers or can you not receive from them either? I often get verification codes from these numbers.

  • Benfalcon9
    Ben falcon (@Benfalcon9) reported

    @MarkJon80194532 @Plusnet It’s clearly not a wifi issue as the line speed is at 21mbps and they’re getting 20mbps on WiFi, on the device (as per the speed test). Probs best ringing them Mark and asking them to log a fault with Openreach for a line speed issue. You should be above 30mbps.

  • Plusnet
    Plusnet (@Plusnet) reported

    @JohnFin75257340 Hi John, our mobile network doesn't support the use of short code numbers I'm afraid. I'm really sorry if that disappoints. - Adam - Plusnet Sheffield

  • MissFindAndSeek
    Find And Seek (@MissFindAndSeek) reported

    @Plusnet Broadband is down for the second time this week, normally pretty reliable but the past two days it keeps dropping.

  • NickMoyes
    NickMoyes (@NickMoyes) reported

    @Plusnet I feel we are going round in circles here. I finally reactivated my old Hotmail account. In those critical messages from you it's clear you NEVER once emailed my #PlusNet account, but you've happily send monthly bills to both. But I've explained to Anoush by email and it's OK now

  • Plusnet
    Plusnet (@Plusnet) reported

    @louise_sarah Hi Louise, I'm very sorry to hear that you've been having problems with your connection. Is this solely affecting your wireless connections or are wired connections affected too? Regards, Emily Plusnet Leeds🌞

  • bahahama
    keeping it real (@bahahama) reported

    @Plusnet My Internet an phone was down for over a month an plusnet did nothing to fix it..Will never use them again 😒

  • georgeandbungle
    Kev Gerbil (@georgeandbungle) reported

    @Plusnet Internet's down YET Again Every Time it rains heavily. I'm begining to think it's time to switch back to Virgin Media, Can I cancel for free as this service is not fit for purpose ?

  • quinacosatu
    Cristina Riudoms (@quinacosatu) reported

    This is unreasonable not transparent behaviour by @BT_uk @WeAreOpenreach and @Plusnet lesving the customer unprotected from abusive charges by big companies