Plusnet Outage Report in Carshalton, Greater London, England
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The latest reports from users having issues in Carshalton come from postal codes SM5.
Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Carshalton, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (67%)
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Wi-fi (15%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
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TV (1%)
Live Outage Map Near Carshalton, Greater London, England
The most recent Plusnet outage reports came from the following cities: Bermondsey, City of Westminster, London, Poplar, Islington, Lewisham, Ealing, Bromley, Fulham, Croydon, Streatham, Newham, Southwark, Paddington and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Bermondsey |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Internet | |
| Poplar |
Internet | |
| Islington |
Internet | |
| Lewisham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Carshalton, England
Latest outage, problems and issue reports in Carshalton and nearby locations:
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
. @plusnethelp @Plusnet I repeat, what is the escalation process when Tech Support cannot or will not provide support?
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🎩 Luke Ray ルーク レイ
(@MusicSkypirate) reported
from
Kingston upon Thames, England
Plusnet went down exactly at midnight... :/
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Barbara Broccoli
(@Errorfied) reported
from
Poplar, England
@Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.
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jnthn (permanently broken)
(@JSDBroughton) reported
from
London, England
@plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6
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Allison Randell
(@PictureEdAlly) reported
from
Camberwell, England
@plusnethelp @Plusnet Am very disappointed in the service you have given this week. I asked to upgrade to Fibre BBand almost 2 weeks ago, the line was upgraded last Weds night, however you only sent the router out that night. It still hasn’t arrived, leaving me without internet.
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yunus
(@_yunu5) reported
from
Stratford, England
@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how we’ve been treated
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Rob Hanson
(@robdogtrickies) reported
from
Poplar, England
@Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next
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Gaurav Patel
(@gauravity) reported
from
Richmond, England
@Plusnet Your Internet service is shit. God help anyone like me who has to WFH with your service.
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Chris Furneaux
(@cfurneaux) reported
from
London, England
@Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know
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Helen Parton
(@TotalOfficeBook) reported
from
Islington, England
@Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?
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Daniel
(@Daninho58) reported
from
Poplar, England
@Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.
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Graham Guy 🇪🇺
(@grahamguy) reported
from
Biggin Hill, England
@MarcAllera Why is @plusnethelp ignoring a very simple problem? Failed number port from EE to @Plusnet - Support are not supporting and no-one on Social is responding. Why?
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Kylie Ainslie
(@DrKAinslie) reported
from
Islington, England
You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet
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Chris Furneaux
(@cfurneaux) reported
from
London, England
Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Camberwell, England
Appalling service from @Plusnet today. Tried to switch to their service but their engineer couldn’t enter the property to install the box in the correct place of our property. Now they want to charge a full cancellation fee before we’ve even started. DO NOT USE
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PETER PAHOR
(@PETERPAHOR) reported
from
Poplar, England
The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.
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Selina Wray 🍊
(@SelinaWray) reported
from
Lambeth, England
1h on the phone to Plusnet trying to connect up a router I kindly got from my neighbour only to find out it’s locked and therefore can’t be used. Off for a lie down and a cry I think... 😂😂
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Steve Hunnisett
(@Blitzwalker) reported
from
London, England
@greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.
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yunus
(@_yunu5) reported
from
Stratford, England
@plusnethelp @Plusnet it’s been over a week my internet is still down no replies and it’s honestly pathetic how ever been treated
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Altana Recruitment Ltd
(@altanarecruit) reported
@Plusnet I am at my wits end with your CS peole! Now and again yo get a good one then you get the one I just spoke to who was both rude and unhelpful so I hung up before I started to lose it!!!!!!
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Stu Moir
(@SMGuitars) reported
@Plusnet The worst broadband I’ve ever had. Constantly cuts out and is slow. Contacted customer service, they told me there was nothing wrong with it. The only good thing is my contract ends soon.
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Kevin Jones #FBPE
(@Kevin_Bridgend) reported
@Plusnet Just to update everyone, the fault has been resolved with Bob's help. Call was raised on Feb 9th, it was sorted on March 31st but I am delighted to see it working again even if it was a huge struggle to get plus net netops team to accept if was a problem on their server.
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Natalie Brooks
(@Natalieb2110) reported
@Plusnet any help you can offer me? SIM card is saying no network coverage, and emergency calls only
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Alexis
(@Alexis01457679) reported
@Plusnet I'm a broadband customer just tried to sign up for sim only mobile, said there was a payment error but the payment has registered on my card ok, not received any emails, what can I do I don't have time to sit waiting on hold on phone
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muckfe
(@WorkieTicket99) reported
@Plusnet why as an existing long term customer am I expected to pay £24 a year more than a “new” customer ?
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Dame C 🧙🏼♀️
(@DameClaraM) reported
from
Bromley, England
Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.
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muckfe
(@WorkieTicket99) reported
@Plusnet why do you seek to punish long term customers ?. My current deal (as a long term customer )is now £10.93 a month … new customer pays £9. Fantastic.
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lindsey woolley
(@WoolleyLindsey) reported
@Plusnet Trying really hard to get a new sim card, any advice (just been on phone to you for 48 mins and as my sim is not working that makes me unpopular with my partner!!) ???
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Dougie Lawson
(@DougieLawson) reported
@Plusnet It's pointless. You can't fix the HARDWARE problem. It's been this bad forever. We switched from dial-up to ADSL (and got a massive speed uplift) and then to VDSL2 (and another uplift) but we're at the limit now. The hardware problem has existed for FIFTY years.