Sky Outage in Tongham, Surrey, England

@pabb85 @SkyHelpTeam @OpenreachHelp I left sky this year after being a customer for 10 years. Real slow and expensive

@SkyHelpTeam Yet again you have surpassed yourselves with your level of customer service. Monday’s business hours pretty much over and done and despite your promise that someone would call me today, alas they have not.

@SkyUK please fix your ISP services, I am trying to game with friends and being thrown off the network 7 times in 30 minutes is making it borderline impossible. This is inexcusable! Fix. Your. Network.

What a summer of cricket... will not know what to do with myself... time to call SKy and cancel that subscription and get a life ! #cricketworldcup #Ashes #WorldCup2019 @bagshotcc @BagshotCCBanter #SkySports #summerofsport #allstars

@SkyHelpTeam I’ve been with you 20 years and this is by far the worst service I had. Every time I call I get told another excuse. Time to find another provider I think.

@SkyHelpTeam absolutely disgusting service charging me for a new box because my old one isn’t working. Pay you £100 a month for this

@SkyHelpTeam I’m at the end of my tether with the poor quality of signal with Sky broadband. It’s nothing to do with the amount of useage. The BT router before dealt with it effortlessly. All areas of house covered with no problem. Massive contrast.

Having problems getting set up with @SkyUK online... 😩

Really disappointed in @SkySports highlights of the @cricketworldcup #SemiFinal2 between @englandcricket and @CricketAus Felt rushed with no analysis & hardly any replays. Poor show chaps. #CricketWorldCup2019 #CricketWorldCup #CWC19  #ENGvAUS

Really disappointed in @SkySports highlights of the @cricketworldcup #SemiFinal2 between @englandcricket and @CricketAus Felt rushed with no analysis & hardly any replays. Poor show chaps. #CricketWorldCup

@stevenwright02 @SkyUK @SkyHelpTeam Not acceptable really, I wouldn’t be happy to see this. It’s just as bad as parking in a disabled bay

@MyNameIsBrooke_ @SkyHelpTeam @SkyUK @NOWTV Ah, legal/illegal - this is the problem when companies try to get greedy, it drives the black market.

No internet ... @SkyUK down all day ....

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky @SkyHelpTeam 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #notgoodenough

At my other half’s house and @SkyUK signal is APPALLING if you are not right next to the router!! So bad! He’s complained and they said they wouldn’t do anything! Not impressed Sky 🙄😱 #RT . . #badservice #notuptoscratch #badcustomerservice #skycustomerservice #notgoodenough

Urgh @virginmedia are naff completely incomatant staff giving completely the wrong information and now won’t let me cancel awful service I’m now looking to @skyuk to give me a better service

@SkyHelpTeam can someone help me my sky box isn’t getting a satellite signal I’ve tried unplugging at the wall but still no joy

@SkySports Stop giving this 'fan' the recognition and fame he wants ... multiple replays of the incident and zero discussion of anything else at half time ... no place for this at St Andrews, let the police deal with him and let's focus on the actual game. #BCFCvAVFC #KRO #bcfc

@SkyUK Hope your internet has improved, the weather sneezes and the box keeps looking for a signal for hours

@SkyHelpTeam no phone line, completely dead, any issues in my area

Hate the way @SkySports have designed their website in a way that when the TV is down and you can’t actually watch anything you can’t TALK to anyone either to solve the problem. I’ve made a little video if you are remotely interested Sky.

You’ve played a blinder #Sky. Forced me to come back to your broadband and now havenet connected me on the date stated. Looks like my 30 day cooling off period will be utilised to its max! Poor service. @SkyHelpTeam I’m now on hold... 10 mins and counting!

@chapman_87 @SundaySupp @SkySports Difference between hair and beard staggering. Was watching him few weeks back and daughter said “Is he wearing a wig” never occurred to me till then. Now not so sure.

@SamArmstead @cliveomalley @SkyUK @GreenAlbionLtd @irbheating @PringleChris @IanPlumbing @sam_churchstile He probably never even watched the movie he is in 🤣😄😂

@SkySports @LUFC I don't see the problem after all he's trying to get promotion

@SkyHelpTeam it seems unfair to couples who only have one TV not to be able to watch Sky Sport in ultra HD even if you have a Sky Q box. I don’t mind paying extra, but not on multibox I would never use!

@SkyHelpTeam hi, I can’t access internet or now my sky tv. I have spoken to one of your representatives and he said external issue and could take between 3-5 days to fix. Will I get confirmation that an engineer is looking at this and I assume I will be discounted for my bill as

Absolutely terrible service from @SkyUK tried watching a film tonight on sky q and it constantly says waiting for more to download 😡 cannot believe that I pay for the service as well as the additional money for the film 😩🤬 so disappointed wouldn’t get this with virgin

Don’t think I’ve even seen anything as embarrassing as @SkySports NFL Show replaying fans at home celebrating a touch down ‘as if live’ when they’ve clearly wound it back, pressed record on their phones and celebrated as if it had just happened 🤔🙄🙄.... #nfl 🏈🏈

@TheAshPhillips @SkyUK @virginmedia 100% their terrible UX is the reason I stopped using Virgin 8 years ago. Not surprised it’s so poor. So crazy that a company like that wouldn’t take UX and design seriously.

@SkyUK once a great company now gone down the drain. You tried to connect me for two months but it seems to difficult, failed appointments.

@SkyHelpTeam I am no longer a customer and have no interest in returning (moved to BT). How can I stop your retention team from calling me several times a day?

@SkyHelpTeam you are a disgrace of a company. Missed 3 key rounds of @anthonyfjoshua fight because your stream went down. Have pictorial evidence and being offered no refund.

@SkyHelpTeam Hi, please can u help me move from TalkTalk? I have an old AOL email set up that I want to keep so can I retain this set up including all my files and move my phone, TV and broadband to you?

@SkyUK It would help if you could allow customers who wish to cancel a package, to just do that instead of keeping ppl on the phone & feeding us pointless jargon.

Hello @SkyUK. Come at me. I’ve had enough of @Virgin and it’s another week before they fix the broadband. Shoddy company. Useless call centre. What deals do you have for new customers @SkyUK ?

Our experience of @SkyUK customer service is appalling. A example of how not to do it. I feel your #pain try using an ex-employee (there are plenty of them) or a moonlighter who care about #CustomerService unlike Sky - it may cost you, but soooo worth it.

@SkyHelpTeam good morning. I am having major internet problems this morning. I can’t get anything connected

Why does the @SkySports presenter keep saying “@ManCity have dropped points ALREADY after only dropping points once in 20 games last year”. Last year we dropped points in game2. Idiot.

@SkyUK way to go. Switched back to you guys from @virginmedia and you have just cancelled my installation half way into the day it was meant to take place. Awesome. Think I’m going to cancel my contract before it begins.

Dear @SkySports, either make Jamie Redknapp part of the commentary team, or throw him down a well. The latter would be preferable.

@SkyHelpTeam hi my internet is only 1 meg this cant be right please help

@SkyUK hi my sky internet is only 1 meg i cant do anything please help

@SkyUK have the indecency to charge a gut wrenching £170 for a customer service phone call to unsuccessfully fix a sky box I couldn't use. We explicitly asked if the phone call would charge. #consumeradvice please? @MoneySavingExp #help #consumerguidance

@SkyHelpTeam Cancellations. Was told the conversation would be continued today but I heard nothing...what an awful system!

@SkyHelpTeam your new “relaxed” online chat is terrible. Took 25 mins for me to be told that the guy is ending his shift and we can talk tomorrow at midday instead. I connected 45 mins before your closing time!

@SkyHelpTeam Hi my postcode is GU212ND and I am having bad interference on BBC 1 HD and BBC 2 HD channels only is this caused by the heat if so how can it be sorted. My phone is 07889942879 thanks Laura

@SkyHelpTeam the sky box now keeps freezing , the planner wont load at all . yet neither one of these happened before the stupid update

@SkyHelpTeam theres no option for recordings on my sky go app but i have multiscreen and im connected to the same wifi network please help

He wasn't and never will be so he should know his role and stay in his place @RPrograis @ammowilliams @EddieHearn @Benji_Billion @MatchroomBoxing #DAZN #O2 #SkySports #PrograisTaylor

@SkyHelpTeam can someone please contact me regarding my broadband. I've been with you for 5 months now and still cant get an internet service. Always having to use my mobile phone data and pay extra charge. Look forward to hearing from you asap. Imran Akhtar - 07531487081

@SkyHelpTeam still nothing from whoever is running the @SkyWitness twitter page. No updates in months. #theyneedtheirP45 they never respond to any messages. When it was called SkyLiving everyone got responded too. And helpful about upcoming shows old and new ones.

@SkyHelpTeam my internet goes down every night at the same time and I’m not the only one it’s so annoying

@SkyHelpTeam for several days few of my SkyQ recording have worked. I get so far into the episode and it stops, saying there's a connectivity issue. It's not my internet. Now it's happening with downloaded episodes as well. We've gone through the help suggestions. It did nothing.

@SkyHelpTeam 1of2: I had this issue in my last property too and I got nowhere. They just tell me the speed of my router which NEVER matches the actual performance of my devices. An advisor ended up giving me discount on my package because the issue wasn’t resolved......

@authorpaulg Never been anything new, has it @SkySports #skytvisfuckingshit

@SkyHelpTeam Yeah, do this all the time. Bored of it now. Pay over £100 a month to have to reset, rejig, and restart everything at least once a day, and no accountability from the service provider. Boring.