TalkTalk Outage in Stanmore, Greater London, England

Really poor customer service @TalkTalk. Broadband organised back in January, 6 days past hub delivery date, still no sign of it, 5 days past activation date & account still in active. Hours on the phone with no clear resolution! Aren’t you meant to encourage new customers??

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalk Why has your service been buffering all day? Is there an issue in the Willesden area?

@TalkTalk Hi I desperately need a new router but I don’t have a phone with you but internet I do so I am unable to contact you lease HELP

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

Not one full day of internet for 10 days and no help whatsoever from @TalkTalk , hours wasted on the phone just being left on hold for 40 minutes, partner and I not able to do any work for days... supreme 👍🏼

@TalkTalk Tried messaging you because my router’s not working. Couldn’t remember my password so they sent link to change it (didn’t work) Can’t login to my account (same reason)Password change link also doesn’t recognise my landline no. Please help

@RuthCadbury @TalkTalk @RuthCadbury please could you help support supply staff. We have none to ask for help? I sent you an email. Please if you could advice 🙏🏼 thank you

@TalkTalk any reason why the internet is out in Hackney? Your service is becoming steadily worse. Can we leave the contract early please?

@TalkTalk is there a problem with broadband in NW10? I can't access internet at all after following all your troubleshooting steps. Your texts says the connection is fine which is not!

@TalkTalk my internet is down, what can I do? Is there any issue? I'm working and need it back ASAP please somebody help.

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@CarolineMarys @TalkTalk That is true! When you call the customer service they direct you to Live Chat! Like im using my minutes because I dont have internet!

What is going with service @TalkTalk - going round in circles trying to get help on 48-hour outage and no one available.

@TalkTalk i am having problems with your internet and your customer service is closed! You must be kidding!!!

@TalkTalk why have you sent me a bill when I am no longer a customer of yours and have terminated my contract?

@TalkTalk Internet in Hackney, London went down at 00:01. Anything to do with the scheduled maintenance mentioned on your website? Several router restarts and nothing. This is a near-daily occurrence. Not workable. Please sort it out.

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk Just bit slow

@TalkTalk We are always loosing the internet signal and it’s very slow in the part of Teignmouth, where I live so what’s new.

@talktalk. It’s now a month since I was first told the money would be refunded and 2 months since I started the complaint. Is next stop Ombudsman?

@TalkTalk If your thinking of getting talk talk. Don't bother. Read the comments from people on here. Every comment is about an awful service. Seriously look somewhere else. I'd rather have dial up than continue using talk talk.

@TalkTalk My internet is down since Friday and it’s day 5 and they have Still not fixed it.. it’s really very very bad, this is it I’m done

@TalkTalk So when are you going to fix my internet it is day 5 I have contacted you Friday night????

@Drasticjim @TalkTalk I agree with you. By far the most incompetent company ever. Their customer service is non existant and their Internet is slow and temperamental. Will never go back to them.

@TalkTalk 2/2 why do you still have Indian call centres staffedby people who cant speak English ? i/c calls only give a single ring.'john' said other people have reported same fault may not be a "major issue" to 'john' .. it certainly is to me... Im SERIOUSLY unimpressed

@jaxs30 @TalkTalk I wouldn't have switched. Their service is awful. They promise everything then ignore you. I'd look at cancelling if you within your time period, by far the worst customer service I've ever experienced.

@TalkTalk i/c calks only give a single ring. line test ok. ran cust svce. spoke with a "john" Im now loosing will to live. Couldnt understand him he told me 'not a major issue'. to me it is... I think he said 'incident related to our end' 'no specific time to clear'