Virgin Media Outage Report in Keyworth, Nottinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Keyworth, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Keyworth and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Keyworth, Nottinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Melton Mowbray, Nottingham, Loughborough, Ilkeston, Long Eaton, Coalville and Castle Donington.
| City | Problem Type | Report Time |
|---|---|---|
 Melton Mowbray |
Internet | |
| Nottingham |
||
| Nottingham |
TV | |
| Nottingham |
||
| Nottingham |
TV | |
| Nottingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Keyworth, England
Latest outage, problems and issue reports in Keyworth and nearby locations:
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia I cannot contact you by phone, your site will not allow me to sign in as my email is not available, clearly it wasn’t deleted from previous account so I can not see internet status or report faults. My Wi-Fi is intermittent, not working as I type reply.
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OfficialJohnHarrison
(@jph1962) reported
from
West Bridgford, England
@virginmedia hi can’t get email either on phone lap top - is server down- live in NG12
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Laura Coxon
(@looby1376) reported
from
Ruddington, England
@virginmedia how can I increase my upload speeds it’s causing me serious problems working from home, download speed is awesome though
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Gareth Smith
(@gaz_smith123) reported
from
Ilkeston, England
@virginmedia have you got problems in area 30? My connection keeps dropping out!
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Chris Myers
(@chrismyers66) reported
from
Coalville, England
@virginmedia how can I contact you to cancel my service
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Lee Smith
(@lee0510) reported
from
Ilkeston, England
@virginmedia please tell me how to speak to someone in your organisation! I can’t get through on line as it doesn’t recognise me even though you bill me and your phone system won’t allow me to speak to anyone. Customer service is diabolical.
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Bhavna 🙋🏽♀️
(@MissBeBop) reported
from
Eastwood, England
@virginmedia any idea of when service will resume in NG16 as currently trying to work from home with no internet 😩
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mark sperry
(@marksperry2) reported
from
Rearsby, England
@virginmedia sort your customer service out! I’ve spent 2 days trying to sort out my fibre optic, to be cut off 4 times on hold for 6.5hrs lied to 3 times transferred to India 8 times, still no further forward. #pleasehelp #FirstWorldProblems #shockingcustomerservice
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Katy Oliver
(@k28ykaty) reported
from
Sandiacre, England
@virginmedia Except if your me.. I’ve continually been supplied with a poor excuse for broadband.. I was promised a booster for my signal yet weeks later I’ve still not received it.. your not keeping up your side of this contract.. will not renew my contract when this is over!
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Trent
(@endpete) reported
from
Radcliffe on Trent, England
@virginmedia NG12 has no wifi and you webpage is showing no solution until. 11.00. Given the amount of people working from home this delay is not acceptable. Please update with details of the actual issues.
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Danny Chaplin
(@dannychappo) reported
from
Beeston, England
@virginmedia service checker says your not in my area,but I know others who have your service and also diamond cable box right outside my house?
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paulwitneyphoto
(@paulwitneyphoto) reported
from
Ruddington, England
@virginmedia Yes, your phone operators speak poor English and you have closed your shops so I can no longer go in and physically hold a phone!
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Mr T O'regan
(@Taidhgh) reported
from
Beeston, England
@virginmedia service in NG8 #Nottingham becoming an expensive joke. Now apparently likely to be intermittent until 3pm for 'improvements' but no notice given? Great service guys. #planning
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Matthew Walne MCSI
(@MatthewWalne) reported
from
Mountsorrel, England
@virginmedia I can find the answer but can’t access my hub settings as won’t open, page not found. Can someone help please?
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Marie Reynolds
(@portergill) reported
from
Clifton, England
@virginmedia any known problems ng11 area. I can’t run a test it keeps failing, internet constantly dropping out tonight. Problems on and off for about a week now
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Stephen
(@StephenKFrost1) reported
from
Eastwood, England
@virginmedia work done on our internet network has left us with weak security at the same time this was happening I had a new update on my Apple iPhone. Not ver happy with situation.
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Ruth Machin
(@ruth_machin) reported
from
Burton Joyce, England
@virginmedia ... on the phone for 55 minutes and still no resolution to poor internet connectivity. Civil servant, health care professional and engineering student all struggling to work at home 😕
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Danny Austin
(@PlasticDannyA) reported
from
Beeston, England
@bagwaa @virginmedia Yours down? They were upgrading my street the other day and it was down for a couple of hours
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Amanda
(@imageprincess) reported
from
West Bridgford, England
Help @virginmedia - you tell me to upgrade online but It says I can't! Half of your help pages go to an error page and sorry the rest of us are running customer care services during COVID! I want to self serve but can't and you expect me to stay on the phone for an hour!
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Joanna Hayes
(@SmileyJMH) reported
from
Loughborough, England
@virginmedia just had call from 'Harry' in London, your technical department. Apparently I'm having issues with broadband speed... His employer ID was 194, apparently? He was shouty, in very loud place, couldn't tell me who I was. Please look into number 01323897224. Infuriating.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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charlie 🎄✨
(@koalatea1993) reported
@virginmedia Looking at that it seems like I can only claim if the loss of service was for more than 48h? Well... guess I'm out £30 🙃
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BigMo 🇩🇪🇱🇰
(@itsstheasianone) reported
@virginmedia Well, im on hold at the moment. Unless you can help me over the phone im not going to be doing this over twitter
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BIG MUSCLES MJATT
(@mattissomatt) reported
@virginmedia I haven't managed to speak to the team this time. However, in the past they've sent out engineers to fix the issue. I've been given new hubs (although I'm only on 3 now), and they've tried many other solutions. I've had multiple engineers through the years.
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Andrew McAlpine Ⓥ (⧖) 🌱
(@Maritimegeek) reported
from
Locks Heath, England
@virginmedia can you tell me f it’s acceptable to be on hold for 48 minutes. After which to finally speak to someone who is unable to resolve your issue and who puts you over to another dept for you to be on on hold for another 30 minutes?
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Margaret Cane
(@maggiecane) reported
@virginmedia The issue is outside, it's still not resolved. I have been with you for a long time but this year has been dreadful. I will contact customer services. Thank you.
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Be the One
(@HassanM19810212) reported
@virginmedia Only thing I wanted was to put the connection which you people delayed twice and now telling us that it will be next month. Sort out your exiting service instead of offering new
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James Gregory
(@James_P_Gregory) reported
@virginmedia my Sky Cinema on demand is not working and when you try to play a film just get a black screen Any know issues?
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leah rose.
(@LeahRose_x) reported
@virginmedia so far I’ve spent an hour and a half on hold trying to get tech support as I’m paying for a service I’m not receiving. Can I get ANY help from anyone?
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Tony Chedzey
(@TChedzey81) reported
@virginmedia so despite 2 messages, still no one has responded to me and now I have checked my bill to find out I have been charged TWICE for the Joshua Pulev fight. Will someone please contact me TODAY...!!! I WILL be wanting a refund. How about a bit of service @virginmedia
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BigMo 🇩🇪🇱🇰
(@itsstheasianone) reported
@virginmedia Got transferred to customer relationships twice and both times the phone got disconnected!