Virgin Media Outage Report in Tooting Bec, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tooting Bec, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tooting Bec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Tooting Bec, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Lewisham, Tower Hamlets, London, Bermondsey, Islington, Wembley, Holborn, Camden Town, Ealing, Poplar, Croydon, Finchley, Acton, Paddington and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Internet | |
| Hackney |
Internet | |
| Lewisham |
Internet | |
| Tower Hamlets |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tooting Bec, England
Latest outage, problems and issue reports in Tooting Bec and nearby locations:
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia No known issues in the area!
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia I have gone to your on line complaint form and completed it back in Jan. You are a disgrace of a company as you cannot even be bothered to follow your own rules. I have now complained to Fisac regarding all this.
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia My aim is to take you to small claims court as you DO NOT respond except on Twitter to them tell me - oh you need to do this on line and some responses take longer than 28days. You are just a poor company with contempt for customers even when we ‘follow’ your requests
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Ari Gork
(@arigork) reported
from
Camden Town, England
@EE Reach the 12th month in April I think. Plan on going into a store to re-negotiate another year but as @virginmedia use your network and if they offer the same services then really comes down to paying less for receiving the same :) no hard feelings 😘
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Why don’t you look back at the timeline and link connected to my twitter account. You will find all the complaint numbers and issues. Fed up repeating my ******* self
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Paul Falkner
(@PaulLaFiaba) reported
from
Croydon, England
@virginmedia Clearly your kids in the advertising report were all out with hangovers when their Unis were teaching about the backfire effect of “knocking copy”. It kind of makes you sound like your own product is so bad you need to bring others down to your level
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mark palmer
(@MaverickMark) reported
from
London, England
@virginmedia over 2 years of daily intermittent broadband caused by you and hidden - I can’t get a fix. Now tv box and router both don’t work. 3 hours wasted on phone, 3 dropped calls and sorry doesn’t cut it.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia No, there is an IT fault on my account which is stopping a call being raised for an engineer to call out. Your IT people were notified 12 days ago and have still not rectified the problem.That is what is causing the whole problem.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I messaged your Text Message service this morning and was told 'we are sorry but our IT dept are still looking into fixing this'. When I said they have been looking into this now for 13 days I received NO REPLY! Back that was at 13.17
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linda holmes
(@pussinpjs1) reported
from
City of London, England
@virginmedia Sorry I fell asleep so didn't reply. If I do forgotten password it comes up not working right now when I press proceed
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corblimeyyoubeauty
(@corblimey22) reported
from
Tottenham, England
@virginmedia @vmbusiness @TomMockridgeVM Customer service has absolute disgrace, 10 wks ago u came, drilled & left me with just a wire through the wall no phone line or internet. We have no shop front sign as we are waiting for a phone no# to put on it, can’t book clients
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Stephen Lloyd
(@SteveLloydie) reported
from
Bromley, England
@virginmedia Thank you for reaching out and the outage checker showed no signs of any issues, but clearly there was an issue with your router connectivity - I’m now running a self test to see if anything changes.
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I am a Penguin 🐧
(@TheMrsNatG) reported
from
London, England
@virginmedia Checked this already. No issues, has been days.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia There is an IT fault on my account that is stopping you issuing an engineer visit to my property. This is what's causing the main problem your IT dept have not fixed the problem they have known about this since 7th March.
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Francisco González
(@frangz) reported
from
Paddington, England
@virginmedia Yes. To myself. The person in the account left the property many years ago, but the change was never done.
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
Love this, just called up @virginmedia to tell them I am leaving and they are too busy to take the call!! 🤔 that’s how you keep a customer.
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Andrew Stephens
(@AndyStephens10) reported
from
Camden Town, England
@virginmedia I reported a fault on my Home Telephone with Virgin Media on 6th March I am still waiting for this to be repaired. Virgin Media are absolutely disgusting for customer service. Don't ever join them!
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Kung Fu Khinny
(@sunflowersoul_) reported
from
Camden Town, England
Two virgin media dudes came to fix my WiFi last year and I basically had to argue with them to remove their shoes before coming in. I even said u can keep socks on. One straight up just refused. I told him he could stay outside then and he did lmao 😂 so whack
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Declan
(@walshi01) reported
from
Ealing, England
@virginmedia Currently I have just moved house hence not following this all up. But I really will take you to court just not yet. Got more important things to do first. Crap customer service and no response from complaints.
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Gerry
(@GerryCity) reported
from
East Ham, England
@virginmedia It's sorted Virgin should have a button on their desktop to cancel contracts because the process was so stressful I will never recommended virgin media to anyone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Heesom
(@HeesomMusic) reported
@virginmedia No known issues. It's a daily issue. Random times throughout the day the WiFi will drop. It's very annoying
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David Mercer
(@chronoavenger) reported
@virginmedia The TV 360 service has not been activated and we’ve not been sent the appropriate equipment to get TV360 up and running so for the past three months not been able to use that service.
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Laura
(@LauraEmilyBush) reported
@virginmedia I've tried that and it isnt helpful. I want help and support from virgin directly not support from the community forum. I'm paying for a service which is currently not being provided in half of my house!
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Kim Sparrey
(@cakelandmansion) reported
@virginmedia very disappointed that a major communications and media company prefers to trade on complacency rather than listen properly to a customer’s communication and media needs.
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Sarah Leveridge
(@sarahleveridge) reported
from
Rickmansworth, England
@virginmedia Our computers have not been able to log in since Friday pm - we have rung the helpline an automated check asked us 15 mins ago to reset the router and wait 10 mins - we have and it’s still not working. Just renewed my contract with you in Thursday and now patchy
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preyesh lala
(@preylala) reported
@virginmedia Able to speak to someone after nearly waiting 1hour, so 5hrs in total this week to no avail.Advised Internet won't be working until 23rd,so a week of poor service. Not advised Internet would be gone,website still showing incorrect info and won't be advised when it's working.
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Jimmy_sarge
(@jimmy_sarge) reported
@virginmedia Text on the number given yesterday, I was assured it was all sorted. Nothing showing in my orders, contacted someone on the same number via text today who stated they can't help me and I need to contact someone else. Someone is lying. Just send me my kit, such a hassle.
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Anthony Loman
(@loucanova15) reported
@virginmedia Is your 0345 number free from mobiles or non Virgin landlines? If not, are Virgin going to reimburse me for the cost of the hr plus calls? Are they going to reimburse me for providing a faulty service whilst still happy to take full payments each month? Shocking service
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EJEventPhotography
(@EJEventPics) reported
@virginmedia I have zero WiFi... is there a problem in po4??
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Hannah Lipscombe-Mitchell
(@HannahLipscombe) reported
@virginmedia USELESS! Seriously, what a waste of my life on phone to customer services, endlessly put on hold in a cycle of misery and still can’t fix the mess they made #CustomerService #useless #avoid