Virgin Media Outage Report in Tooting Bec, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tooting Bec, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tooting Bec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Tooting Bec, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southall, Barking, Leyton, Streatham, Lewisham, Belsize Park, Croydon, Bermondsey, Ealing, Wood Green, Wembley, Ilford and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tooting Bec, England
Latest outage, problems and issue reports in Tooting Bec and nearby locations:
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Peter Reeves
(@Peterreeves18) reported
from
Richmond, England
@virginmedia no phone no television no broadband no internet since 9am yesterday . Now earliest resolution 9am tomorrow. Ridiculous. 21st century prices with 18th century service. Hope my contract goes down when renewal due in March
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@JohnGaylor @virginmedia You couldn't make this shit up
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Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful
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Michael Patricios
(@mpatric) reported
from
Merton, England
@virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service
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Chris Straker
(@chrisTstraker) reported
from
Wandsworth, England
@virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...
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Denise Tomlinson
(@DustySubstances) reported
from
Richmond, England
@virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)
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Sophie Hardie 🦄👸
(@sophsophbling) reported
from
Kingston upon Thames, England
@virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages
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Jon Vanstone
(@Jon_Vanstone) reported
from
Lambeth, England
Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown
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ian donald
(@iandonald71) reported
from
Richmond, England
@virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.
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Catherine Hodgson
(@Cath_Hodgson) reported
from
Kingston upon Thames, England
@virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund
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Mark
(@markwarne) reported
from
Kingston upon Thames, England
Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.
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Siobhan Benita #BetterWithBenita🔶
(@SiobhanBenita) reported
from
Kingston upon Thames, England
@EdwardJDavey @virginmedia Causing all sorts of problems in my house!
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.
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annwyllie
(@annwyllie) reported
from
Hounslow, England
@virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today
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Jodi Rilot
(@jodirilot) reported
from
Richmond, England
@PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.
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Claire Coast-Smith
(@clairecs1) reported
from
Kingston upon Thames, England
@SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Hoyle
(@ianjameshoyle31) reported
@virginmedia your broadband and equipment is the most inconsistent piece of equipment and service I have ever used! Absolutely fuming and disgusted!
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jamie™
(@jamielil) reported
@virginmedia I have looked and its about as much use as a chocolate fireguard....sounds like a cop out, thought this was a support page...and you're asking me to ask the community? To be honest i didn't expect much from this support
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playpet
(@playpet1) reported
@virginmedia I want you to explain to me why I’m paying for a Sh*t service that keeps cutting off and ! You claim you are upgrading it and that’s the disruption but only 12 months ago you used the same excise, youre just conn men ripping people off
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Rob Winter ❄️
(@AllStarBob) reported
@kdy1303 @virginmedia I figured out that the router VM give to their customers is good for wired devices, but the wifi capability is terrible. I use it in modem mode with a mesh now & it all works brilliantly. VM must know this but don’t help their customers, which is insane!
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Leanne Jackson
(@_LeanneJackson_) reported
@virginmedia third time we’ve had no WiFi and when you call customer service you get cut off and they don’t call back. Shambolic given the price you charge. Advertise ‘if you prove bad connection 3 times you can leave’ and then when you bring it up you’re told that’s not the case
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Luke Smart
(@lukesmart89) reported
@BrixhamUK @virginmedia The service disconnects all the time. They wouldn’t fix it I till I was leaving.
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Stephen pier
(@ramuz149) reported
@virginmedia absolutely shambolic customer service 2 hrs wait in the phone then get cut off. Use there chat hour half later. Sorry we can't help. @richardbranson come on pull your finger out on this one
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Veggiehowtocook
(@veggiehowtocook) reported
@Bella132 @virginmedia Same here I can't believe how crap their customer service is
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Mark Giles
(@markrng) reported
@virginmedia I take it the person writing this post doesn't have Virgin themselves as the WIFi part of the router is horrendous and.. customer service is non existent! I'm still waiting for my password to be reset after 8 weeks! I should have stopped with Sky/BT
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Simon Powell
(@sipcfc79) reported
@virginmedia No not really if your staff couldn’t care about trying to keep a long standing customer what’s the point in a complaint the attitude I have experienced doesn’t lead me to believe anything will change & the fact your competitors are miles cheaper