Virgin Media Outage Report in Wotton, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wotton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wotton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wotton, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Leatherhead, Crawley, Walton-on-Thames, Redhill, Chertsey, Carshalton, Guildford, Woking, Ashtead, Epsom, Cobham, Weybridge and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wotton, England
Latest outage, problems and issue reports in Wotton and nearby locations:
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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Daniel Saunders
(@danjsaunders) reported
from
Guildford, England
@virginmedia The same issue I contacted you over three months ago. My WiFi network kicking all devices off the network multiple times a day.
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia stop letting visiting technicians tell customers they’ll rebook another visit 1st thing the following day. Just wasted half a day’s work waiting in to be told by VMCS they are coming Friday. Why not just send the customer an update via text? #VirginMedia
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Little Yellow Duck
(@Littleyellowduc) reported
from
Esher, England
@virginmedia Any known problems in the KT7 area?
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rachel o'reilly
(@rorpr) reported
from
Dorking, England
Hi @virginmedia just wondering why after upgrading to faster speed, new hub and more money each month why our internet signal is worse than it was before?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Kim Ronaldson
(@rattyliveshere) reported
from
Guildford, England
@virginmedia thank you for the reply... my home number is ex-directory and has been for years, how do i cancel this service please?
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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johnmclondon
(@johnmclondon) reported
@virginmedia morning Virgin. We have had a problem for about a year with broadband going off intermittently. This weekend is particularly bad and not working at all. We have rebooted router. Can’t get hold of anyone to help and no response from online chat! South Croydon area
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rashidb
(@rashidb25643084) reported
@virginmedia Yes current sim on old oomph-that package cancelled down. Wife sold new oomph by ur staff and told can transfer old sim to new package sim- been through every department only to be hung up on
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John Taylor
(@johnbradcity) reported
@virginmedia Cannot get through to customer services so I have cancelled my direct debit and await final bill.
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Mark Morren
(@mark_impactedu) reported
@Ethan_Javier23 @virginmedia @richardbranson It’s now the 26th Feb. Started 29th Jan, 12th Feb, 26th Feb. All I want is honesty and clarity on when the issue will be fixed so that I can work from home without disruption from the internet.
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Claire Mawdesley
(@ClaireMawdesley) reported
@virginmedia Hi John after our tweets yesterday, i got a text to say my engineer appointment was on hold whilst a network issue was investigated. Then everything worked all day! I've woken up today and it's all off again. Do you know anything further? Will the engineer still come tomorrow?
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rashidb
(@rashidb25643084) reported
@virginmedia Told all ur staff I have impending operations on my spine so need this sorting and mostly they all hang up or transfer me and next person hangs up
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william wallace
(@scotlandcallin) reported
@virginmedia See there , right there is the problem with Virgin Media. DO YOU NOT THINK WE HAVE BEEN TRYING TO DO JUST THAT. I'm pretty sure you can expect people to be cancelling contracts right left and centre due to NOT being able to get through, especially the elderly.
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Chel Mas
(@yardley_fam) reported
@virginmedia Your internet quality in the B26 area is shocking. I can't believe we pay so much per month for such a shabby service.
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Alan Karsberg
(@AlanKarsberg) reported
@virginmedia Part 2 - she assured me her manager would call back within 48 hours to sort the issue out and deal with the issues relating to non delivery of my new TiVo boxes. It is Sunday. No one has called. I am at a loss as to what to do next other than cancel my direct debit....
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Claire Mawdesley
(@ClaireMawdesley) reported
@virginmedia He's told me to reset my hub, and the issues need to happen a few more times before they can look into the issues with my equipment. Absolutely appalled as I'm an essential worker.