Virgin Media Outage Report in Wordsley, Dudley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wordsley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wordsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Wordsley, Dudley, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, West Bromwich, Redditch, Dudley, Walsall, Kingswinford, Brierley Hill, Stourbridge, Halesowen, Kidderminster, Bilston, Oldbury and Smethwick.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wordsley, England
Latest outage, problems and issue reports in Wordsley and nearby locations:
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.
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Chris Picken
(@chrispicken) reported
from
Wolverhampton, England
@HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@MrCMorley @virginmedia If it’s anything like the ongoing outage in Four Oaks they won’t bother to contact you. I checked they had my correct details and I’ve had no updates. I’ve now cancelled my contract.
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@BFILeigh @virginmedia @SkyUK I don’t know you but Virgin Media as a company are so bad they look Sky look amazing. If you can cancel and find an alternative I’d do it.
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.
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Teds
(@Tedtalks13) reported
from
Aldridge, England
@ukhomeoffice @BrandonLewis ive one all this in my investigation to the fraud in court tht has a fraud log failed by @ThamesVP; via EE and well virgin media refused to co operate: fraud is easy to catches frombasic start of internet "the signal" for any signal to connect it has to have data communication
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🇬🇧Kimbo🇬🇧
(@Kimbohud) reported
from
Birmingham, England
@virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.
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Sharon Baker
(@DixeyBaker) reported
from
Birmingham, England
@virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing
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Kate Gordon
(@Kagey_infohub) reported
from
West Bromwich, England
@virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@_gl_lxuise @SkyUK @virginmedia Same problem here. They keep saying they have fixed the issue when they clearly haven’t. They are good at putting prices up but not at fixing issues. I’m going back to Sky.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@stephanemassey @VirginMediaCorp You should leave Virgin Media, I can pretty much guarantee the service won’t improve and you’ll be left with no internet on a regular basis.
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Malcolm Whittaker
(@malcolmwhittak2) reported
from
Birmingham, England
@virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.
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Dr Emma Neachell
(@thephdrunner) reported
from
Birmingham, England
@Cee_langie8852 @virginmedia Yes, they are useless. No service most of yesterday and as of 0530 this morning, no service again. I’ve spent hours waiting to get through to the technical team. It’s time @ofcom got involved.
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Neil M Ainsworth
(@ainsworth_neil) reported
from
Redditch, England
@virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed
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Mark Hipwell
(@markhipwell1990) reported
from
West Bromwich, England
@virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.
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Chris fletcher
(@Chrisf2016) reported
from
Wednesfield, England
So @virginmedia are increasing our bill again. We've been loyal customers since it was telewest even with all the problems over the years we stuck with you Well thats it. I will be finding another supplier 👋👋👋
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trev1874
(@tfd1977) reported
from
Birmingham, England
@virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Carpenter
(@Katevcarpenter) reported
@virginmedia thank you - very helpful. I have phoned the bereavement team number. Not quite sorted yet because my mother is 60 miles away rather than here to give authority to talk to me, so we can't do it now. But there's a plan, which I am hopeful will solve the problem. Thanks.
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Chrissy Darling
(@chrissydarling) reported
@virginmedia Hi, I’m really glad you are sorry and I certainly will raise a complaint. I talked my housemates into having Virgin Broadband and weeks later it’s still not working. I’ve been demonised for suggesting @virginmedia All I wanted was faster broadband for everyone in the house.
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Tom Wiffen
(@IbelieveInCoyot) reported
Don't use @virginmedia, their customer service is appalling and they're really expensive. Apart from that they're great.
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john
(@john67475479) reported
@virginmedia After 40 minutes on the phone customer services replied if someone may turn up in the next 2 hours if not ring back tomorrow. Then put the phone down.
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lizzy
(@elight01) reported
@virginmedia please help, have just moved house and taken hub 3.0 with me and self installed. Has been on a yellow light for the last few hours. Rang the helpline and it says there is outages in my area. Click the link sent by text after the call which says there's no outages
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Martin Bateman
(@martinbateman) reported
@awm22 @virginmedia So plug it in under water to avoid the oxygen issue?
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RainbowDesigns🌈
(@Twinklestar192) reported
@virginmedia Yes, & everything was fine a few hours ago. I have altered nothing. It is a problem your end.
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Lee Williams
(@leewilliams3338) reported
@virginmedia #VirginMobile , ive heard bad stories about these if you have a problem but there customer service has to be the worst about. Spent over 4 hours just trying to pay a bill for a device. Frustration. I only want to pay a £23 bill why is it so hard
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Little Mole (At Home)
(@alittlemole) reported
@virginmedia Those still need to be addressed. They now need to wait another week. I suggested they use Virgin as I’ve been a customer for so long. Unless this can be addressed, I’m unlikely to stay with you & neither are they. Please help.
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Amy🐔
(@amyelizalena) reported
@virginmedia hi, can I possibly book a specialist to come out to my property, my housemate is having WiFi issues that we are unable to resolve with rebooting etc? It’s very hard to book an appointment through the website