Virgin Media Outage Report in Tilbury, Borough of Thurrock, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tilbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tilbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Tilbury, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Chatham, Romford, Dagenham, Grays, Bexleyheath, Coldblow, Basildon, Brentwood, Canvey Island, Rochester, Orpington, Gillingham, Snodland and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Tilbury, England
Latest outage, problems and issue reports in Tilbury and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Thomas Chawner
(@thomasc68) reported
from
Romford, England
@virginmedia can’t believe the way u treat new customers your service and customer support are shocking
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Barnett
(@chrisbarnett_) reported
@virginmedia So there is an issue? Do you know when this is likely to be fully resolved? Thanks
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Chetty
(@supasaffa) reported
@virginmedia Virgin media is absolute rubbish and treat customers like crap
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Brian mcgee
(@Brianmc39294204) reported
@virginmedia It was Monday that the problem started have got myself all confused on what day it is.
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Muna barasab
(@Miahadams) reported
@virginmedia Best advice I would give anyone looking to sign up to virginmedia don't worst company ever. So disappointed, I got lied to by a agent and company is not doing anything about it.
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UU MartyFGC
(@Poles72) reported
@andrewportess @virginmedia Sometimes the fix times slip
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Tom Caldwell
(@cheeznwine) reported
@virginmedia I have sent DSAR for call recordings as it’s getting ridiculous. I followed timely procedure to have the package cancelled at the earliest point after the 30 day run period. I was advised the package would terminate on 07/11/2022. Now I’m being told it’s December.
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Robo
(@Murphy2O9) reported
@virginmedia Right now in live chat and it’s painfully unhelpful. All I want is my service resumed, my compensation as promised, and an explanation of why my complaints have vanished and been ignored.
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Mark Catchlove
(@markcatchlove) reported
@virginmedia I have had to dig out an old aerial lead so we can watch Freeview - so currently we are paying for a service we are not receiving
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Graemehausen
(@mightykotor) reported
@virginmedia I know the comp policy, hence why I stated it. Not telling users the fault is largely unhelpful. I should try that at work... Sorry, end user, there's a fault, not telling you what it is, but we'll fix when we can. Not good enough VM.
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Chetty
(@supasaffa) reported
@iainsymac @virginmedia Origin media customer service and support being useless as always