Virgin Media

Virgin Media Outage Report in Tilbury, Borough of Thurrock, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Tilbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tilbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Tilbury, Borough of Thurrock, England 03/19/2025 01:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Tilbury, Borough of Thurrock, England

The most recent Virgin Media outage reports came from the following cities: London, Basildon, Dagenham, Upminster, Rochester, Bexleyheath, Chatham, Gillingham, Barking, Dartford, Thamesmead, Brentwood, Romford, Welling and Coldblow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomBasildon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomBasildon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Tilbury, England

Latest outage, problems and issue reports in Tilbury and nearby locations:

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    @virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • KBHeadteacher Keith Barr (@KBHeadteacher) reported from London, England

    @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.

  • AndrewLorimer11 Andrew Lorimer (@AndrewLorimer11) reported from Sutton at Hone, England

    @virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

  • amhldg A (@amhldg) reported from Romford, England

    @virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • dazzgedd73 dazz ii am (@dazzgedd73) reported from Sutton at Hone, England

    @virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous

  • Tinalc69 Tina Clark (@Tinalc69) reported from London, England

    Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

  • lewis_adam_ Adam | Lewis (@lewis_adam_) reported from Ditton, England

    @virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

  • PinkDotty_Sarah Sarah Yard (@PinkDotty_Sarah) reported from London, England

    Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?

  • amhldg A (@amhldg) reported from Romford, England

    @virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?

  • hannahdenise91 Hannah (@hannahdenise91) reported from Sutton at Hone, England

    Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • treacleox Molly (@treacleox) reported

    If you are customer service for @virginmedia honest go back to school , not sure if you’ve got new staff or what but never in 4 years of being with you have I had this much hassle

  • Si_Lawrence Simon (@Si_Lawrence) reported

    @virginmedia I’ve just phoned and it gives me the same automated message that you are looking at it. We’ve had poor broadband for 5 days and now it’s completely dropped. Can this be escalated?

  • KarleZak Zak Karle (@KarleZak) reported

    @virginmedia @virginhelp When do you reckon you will have this fixed by? Newcastle kicks off at 2, and I've had this issue longer than a week. Really poor if you ask me.

  • 001_LDN LDN_001 (@001_LDN) reported

    @virginmedia They attended Wed. Didn’t come to the call out with a replacement hub. Said they would return 10am Thurs with new hub. Didn’t turn up. Didn’t call our mobile. How can we call you as you put our phone onto the internet service you are denying us. It’s impossible to contact you!

  • Ianplawson Ian Lawson (@Ianplawson) reported

    @virginmedia And cut off once again! Can’t believe I’m even considering staying with service like this….

  • Rock_Cadet Dylan (@Rock_Cadet) reported

    @virginmedia Getting Critical Priority issues with my router when I health check the status of the router, such as "SYNC timing Failure", "No Ranging Response - T3" and "RCS Partial service", which cause drop of wifi for max 60 secs, every 10 mins or so any advice? pls?!

  • gdain_8 GD (@gdain_8) reported

    @virginmedia Yes, it's showing there is an issue in your area on your service status since 0830 this morning. I just wondered if there was any specific update... Bordem kicking in,with no TV or broadband, isolating in the house due to covid.... 🙄

  • danny_isaac Danny Isaac (@danny_isaac) reported

    @virginmedia I’ve called multiple times. Do I need to write a letter to make a formal complaint?

  • david_syer Dave Syer (@david_syer) reported

    @virginmedia The issue is that I’ve been on hold on WhatsApp since March 4th. Every time I get connected I have to answer the same questions, and then go back in the queue.

  • Si_Lawrence Simon (@Si_Lawrence) reported

    @virginmedia For an issue to get worse through the week to end up with no service and it still being reported as no issue, seems to negate the purpose of having a dashboard, as it doesn’t serve a purpose? I have another full day of business calls tomorrow and currently no service