Virgin Media

Virgin Media Outage Report in Tilbury, Borough of Thurrock, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Tilbury, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tilbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Tilbury, Borough of Thurrock, England 03/18/2025 13:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Tilbury, Borough of Thurrock, England

The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Upminster, Basildon, Rochester, Bexleyheath, Chatham, Gillingham, Barking, Dartford, Thamesmead, Brentwood, Romford, Welling and Coldblow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomDagenham Total Blackout
United KingdomLondon Internet
United KingdomLondon Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Tilbury, England

Latest outage, problems and issue reports in Tilbury and nearby locations:

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia I’d like to #stayconnected but you have not returned calls re slow speeds I’ve been getting since summer 20 but still charging me for, think after 12yrs as a customer you’d think you might want to keep me, if I don’t get a call BEFORE Mon I’ll cancel and start a new

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @jenniseex @bt_uk @virginmedia Yep. I have very poor Internet in my home and pay large prices. Everytime I phone to get it rectified, I'm told there is nothing wrong with the WiFi and my house is the issue. Pathetic. I detest them

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?

  • Charms64 Charmaine Rhule (@Charms64) reported from Sutton at Hone, England

    @virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia

  • Flaminhaystack Antonia (@Flaminhaystack) reported from London, England

    @virginmedia I've had engineers round from Virgin media on several occasions. Once I had no Internet for weeks because the engineer wired up the connection to the wrong house outside and I didn't even get a refund for the lack of service.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from London, England

    @virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄

  • elaine_leggatt Elaine Leggatt (@elaine_leggatt) reported from Crayford, England

    @virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • adelwire graham littler (@adelwire) reported

    @virginmedia Contract day?!? Nothing happening. Crap vm living up to their customer service reputation.

  • JennyOsman6 Jenny Osman (@JennyOsman6) reported

    @virginmedia Still shocking WiFi, I have been promised faster speed, retention of sky sports till 08/03 (disconnected) my connections outside are exposed to the elements (I have asked for an engineer 4times. I have been through disconnections and got through to India who couldn’t help.

  • vee_shah Vaibhav Shah (Vee) (@vee_shah) reported

    @virginmedia No, gave up after being on hold for an hour again (3rd time) after I was promised it will be 5-10 minutes. The system is set up to frustrate the customer into giving up, not to help.

  • jonathandlewis iamjay83 (@jonathandlewis) reported

    @virginmedia Really not good service. I understand the change in times with covid has change how customer interactions have gone about but doesn't mean that customers should just be left hanging hanging no solution. Especially as we rely on your service for our income.

  • MrSmartmoney Mr Smart Money (@MrSmartmoney) reported

    @virginmedia No - it’s been an issue where your broadband hasn’t worked in SW london for 6 weeks now during the weekdays and no communciation from Virgin - DO NOT JOIN VIRGIN BROADBAND

  • idreamofdoodles Mimi (@idreamofdoodles) reported

    @virginmedia Already tried that, doesn't work for me. I know there's an issue in the area because I called up. The main issue is that the internet provided had been bad for months. I wish it were a today only thing but it's not. Hence my previous statement. Complaints do nothing either.

  • _emhay em ☀️ (@_emhay) reported

    So @virginmedia have upgraded our Wifi. It’s gone from absolutely terrible to absolutely terrible 😐

  • AytoGary Gary Ayto (@AytoGary) reported

    @virginmedia Wait people can play online with this garbage broadband #notfitforuse

  • Daleybobs Dale Winward (@Daleybobs) reported

    @virginmedia FFS, yes ! I have reset, restarted and rebooted this kit ! I've tried ringing tech, no answer ! I am honest to god going to ring up and cancel my contract now !

  • sarangey real hot gurl **** (@sarangey) reported

    @virginmedia can someone please explain to me why your services are so poor and your customer service is beyond poor? I’ve tried several times to get in touch and nothing is happening. I will cancel my DD and then maybe someone will be interested then.