Virgin Media Outage Report in Thatto Heath, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Thatto Heath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Thatto Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Thatto Heath, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Wigan, Ellesmere Port, Skelmersdale, Birkenhead, St Helens, Widnes, Prescot, Runcorn, Leigh and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Wigan |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Thatto Heath, England
Latest outage, problems and issue reports in Thatto Heath and nearby locations:
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
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Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
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Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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Rhys Perrett
(@PureSports01) reported
from
Runcorn, England
@virginmedia Hi. Unfortunately I couldn’t check anything at the time but I did see a technician coming into the area at 6pm on Friday which sorted the issue... not good service that it took all day to sort out though, a day of work lost!!
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Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
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John B Colburn
(@JohnBColburn2) reported
from
Roby, England
@virginmedia How do i cancel my subscription?
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia over an hour and still holding to get through to someone my remote not working and the pin number!!
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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Jay
(@JayMelia_) reported
from
Liverpool, England
@virginmedia I need to cancel an order ASAP please respond!!!
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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Phil Moffitt
(@MoffittPhilip) reported
from
Maghull, England
@virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hazel
(@halobabeee) reported
Yet another loss of service @virginmedia- it’s just not good enough! It’s happening every few weeks/at least once a month! No compensation yet completely obstructing our ability to work and use our services that you’ll no doubt increase the prices of come April… #PoorService
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SK 🇬🇧🇬🇧
(@DHKRULLAH) reported
Virgin media @virginmedia cancelled on me last minute after postponing installation that was meant to be on the 7th of March till 15th of April. They now calling to say they can’t offer me broadband service after making me wait for 4 weeks 😢😔
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victoria quigley
(@lapdog26) reported
@virginmedia totally disgusted with the bill i have recieved £55 for internet are you having a laugh and customer service was no use i've been a customer for 15 year, maybe not much longer
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LUNATIC MOM 🇮🇳🇬🇧
(@YumYumProfit) reported
@virginmedia @TheLastofUsHBO Hi I need a booster for my wifi signal. I tried calling 150 but can’t get through to anyone to talk to.
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Katie Hasler
(@katie_m_hasler) reported
@virginmedia @virginmedia this is clearly a local area issue - any idea when it will be fixed?
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Gareth Coates 💙
(@GarethECoates) reported
@virginmedia Hi, NL. Yes, I've tried to place the order via several different browsers, including Firefox and Edge. Same issue every time.
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paul hanlon
(@buzzcockblue) reported
@virginmedia Then be open and transparent in your process. I'm not asking someone to wave a wand and get the service back where it is broken, I just want someone to be honest with the expectation - and your "update" system is set up to mislead, intentionally or otherwise.
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Punit
(@P_unit_) reported
@virginmedia having iinternet issues north London area!!! Check service status Ian’s it says no issues yet internet has been down for 2hours!!
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Katie Hasler
(@katie_m_hasler) reported
@P_unit_ @virginmedia Same issue here (though when I try to run a test it says ‘sorry we can’t run a test on your services right now’) - also North London 😠
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Chendur Pandian
(@lionruzia) reported
@virginmedia @lastminute_com @virginmedia agent made me to sign broadband & O2 sim combo contrct by gvng wrong info. In a while, an agent acknowledged their mistake & cancelled the combo. Despite that, Virgin media debited 60 GBP. I hav been trying for past 3 days to resolve this issue,but no proper response