Virgin Media Outage Report in Swalwell, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Swalwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swalwell, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Swalwell, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Chester-le-Street, Jarrow, and Borough of North Tyneside.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne
|
Internet | 3 days ago |
|
Sunderland
|
Internet | 3 days ago |
|
Sunderland
|
Total Blackout | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 4 days ago |
|
Newcastle upon Tyne
|
Internet | 4 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swalwell, England
Latest outage, problems and issue reports in Swalwell and nearby locations:
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DaveChristieImaging (@davechristie15) reported from Shiremoor, England@louisewil86 @yanic1965 @virginmedia Refuse to pay for a month...any contract by law gives you 14 days to cancel!
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Bev Middleton (@bev_middleton) reported from Sunderland, England@virginmedia furious that I have been double charged for a bill, then I try to message support and its been over 1 week and nothing done, single parent who already paid the bill is not happy
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Daniel Jones (@DPhilipJones) reported from Newcastle upon Tyne, EnglandMe: “I’m going to have to cancel the contract as the landlord doesn’t want me to install the fibre optic broadband anymore” @virginmedia: “Maybe you should just buy the apartment, it’s not very expensive or anything” Confirmed. Virgin Media is Tory.
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John McGann (@McGannJohn) reported from Whitley Bay, England@virginmedia After 2 hours on hold I got through to a nice guy in the call centre, he couldn't work out the issue so I've got no Internet for 2 days until an engineer comes out. Love paying for services I don't get...
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Dxrpii_ (@Dxrpiii) reported from Chester-le-Street, England@virginmedia Will you please sort your **** out, 7 times my internet has dropped for 30-60 seconds it’s so frustrating pay for the best broadband available and have to put up with this 😡
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John McGann (@McGannJohn) reported from Whitley Bay, England@virginmedia great customer service tactics, tell people theres going to be a long hold time, when they get to an hour on hold just hang up on them because they clearly don't need Internet any time soon...
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Ruth Bennett (@ruthemmj) reported from Walker Gate, England@virginmedia Hahahaha talk about bullshit - had to change to sky because of your **** service
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DaveChristieImaging (@davechristie15) reported from Shiremoor, England@louisewil86 @yanic1965 @virginmedia I'm supposed to be on 50mbs...nowhere near! What they dont tell you (any bband supplier) but my engineer does....is that the fibre cable only goes to your local substation box...then thru copper cable to your house ...so slowed down automatically!
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John McGann (@McGannJohn) reported from Whitley Bay, England@virginmedia amazing concept of telling people who have no Internet at home to log onto an Internet chat room to get help with getting their Internet back, do I get a refund for the data used to tether my laptop just to get access to customer service?
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DaveChristieImaging (@davechristie15) reported from Shiremoor, England@virginmedia Hi...obv you have taken notice of my post re cancelling contract of one of your ex subs.Its Law!! Re my service..i'm wired from reuter to pc & tv then wifi to mobile & tablet obv...im happy with virgin tv but bband signal pc & wifi altho "50mbs" is slow ...NOT good enough!
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Christopher Baddoo (@Baddoo) reported from Newcastle upon Tyne, England@virginmedia any network issues in Newcastle upon Tyne? Our internet is down and can’t get through
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Dan Coates (@Dancoat1982) reported from Newburn, England@virginmedia is your broadband down completely in #NE5 any idea when will be working???
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Rachel MCDonald (@RachelDMcDonald) reported from Sunderland, England@virginmedia internet has been off for at least 5 hours if not longer. Estimated fix time is now and still nothing..... sr4 area. When will this be back on!!!???
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John Lacey (@schizoid007) reported from Gateshead, EnglandCan't wait till my contract is up with @virginmedia to move back to @skytv probably the worst TV experience I've ever had. Horrendous hardware, UI and Operating System
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia, you've text me a link after your phone robot tested my equipment, the link doesn't work. This has been on going for 3 to 4 weeks. I've been paying for a service I've not been receiving. I need to speak to an actual person!!!!
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alistair oates (@alistairoates) reported from Whitley Bay, England@virginmedia Please if you’re providing a terrible internet service don’t use the phase, ‘Oops. Our bad’
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Steph. (@stephwales_) reported from Gateshead, England@virginmedia are you going to respond or do you just pick and chose? This is disgusting service. Over 70 quid a month for half a service!!!!!! Cancellation in Feb when my contract Is due at this rate.
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Paul G (@PaulGmedia) reported from Whitley Bay, England@virginmedia My contract has expired and I’m wondering what options are available if I decide to sign a new one. Feels like it’d be easier to leave, tbh. I’m also moving house so wanted to discuss moving service to new address. I appreciate you’re busy, but it’s an absolute nightmare.
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Scott Tate (@Scotttate1990) reported from South Shields, England@virginmedia issues with WiFi signal NE32 area. Been off and on all night, no known issues on website
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DaveChristieImaging (@davechristie15) reported from Shiremoor, England@virginmedia If I go onto your mobile app I can never get into the info ...the icon just keeps swirling around & around etc
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Salih Toyran (@Freeze_) reported@virginmedia I have been trying your agents to fix my user name and password for almost 7 weeks!!! I’ve spent hours on the call and I’ve been made numerous promises but none of them kept. Still today agent telling me I should wait 2-3 weeks to fix this. This is beyond the pale!!!
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kenny wilson (@kennythekilt) reported from Colchester, England@virginmedia Nope didn’t hear back from them I wasn’t wasting my time and your poor customer service
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Rob Marshall (@robmarshall83) reported@virginmedia No. But got an email to say I had regardless. The call got cut off but didn't receive a call back. All very disappointing considering I've used your service for the last approx. 20 years.
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kenny wilson (@kennythekilt) reported@virginmedia Having trouble did you read the text I’m having a break then I’ll get back to you!!! What kind of customer service is that ??
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Rob Marshall (@robmarshall83) reported@virginmedia On demand hasn't worked properly for weeks. I pay every month and don't have the time to call each time it goes down. Basically told its not a big deal as its not a full service outage. I can get @skytv for £40 a month less.
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Ross Fraser (@RossFraserE17) reported@virginmedia Yes I have. Doesn’t give any information as to why there’s an outage or@why it may take until tomorrow to fix it. More information needed please
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ThatProgrammer (@ThatProgrammer) reportedBeen on hold for 15 minutes with @vmbusiness trying to get my number moved to my new @virginmedia service.. I'm losing it with this music which is way too loud for phone lines to handle so it's very disrupted.
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Mohamed Naved (@mnaved) reported@virginmedia Have been talking to all sorts of people without any answers. I get the same answer that we will get back to you within 48 hours. Days and months have passed. No answer. So no point in calling the sales team. Waste of time. VERY POOR SERVICE.
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Aspire to Inspire (@Jack_07_Daniel) reported@virginmedia Problem is the deals for existing customers are worse than for new customers. Which means it doesn’t pay to be loyal. I’m on my 30 day cooling off period and I’m looking at going with communityfibre. I’ll probably look at getting my dad to cancel his move to Virgin Media too.
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Vicky Sills (@lemonadesocial_) reported@notsupermum @virginmedia I’ve been with Sky nearly 10 years and never had any problems