Virgin Media Outage Report in Swalwell, Gateshead, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Swalwell, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swalwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Swalwell, Gateshead, England
The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Jarrow, Sunderland, South Shields, Gateshead, Wallsend, North Shields, Consett, Washington, Whitley Bay, Chester-le-Street, Blyth, Stanley and Hebburn.
| City | Problem Type | Report Time |
|---|---|---|
 Newcastle upon Tyne |
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| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
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| Jarrow |
Total Blackout | |
| Newcastle upon Tyne |
Total Blackout | |
| Newcastle upon Tyne |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Swalwell, England
Latest outage, problems and issue reports in Swalwell and nearby locations:
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia Worst customer service from any broadband company. Avoid like the plague.
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Jonathon Ward
(@Wardixo) reported
from
South Shields, England
Shoutout to @vmbusiness who after 5 days told me to reset my router and have now told me they will simply continue to monitor the problem. No stream until NationWars now where we pray it’s going to be better.
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Hot Acid Rhythms
(@trisgallagher) reported
from
Whitley Bay, England
@virginmedia Every single day for the last week my router just turns itself off and starts to update or drops out completely. Paying a lot of money for this service and it just isn’t good enough.
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neosalad
(@neosalad) reported
from
Walker Gate, England
Nice one @virginmedia I've missed all the 2nd half of the match now. No BB, no Tivo. And your still billing me a higher rate than was agreed when I did the tests which say no issues in my area. Tried resets.
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
@virginmedia The person that put me on hold said it looked like there was a problem in our area and tried to put me through to technical help but after music droning on for ages it just stopped. Have given up and watching a dvd instead
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minkewales
(@minkewales) reported
from
Newcastle upon Tyne, England
@Dabooka @skybiggerpic @virginmedia It was my second attempt to be fair. First time they reduced the price rise to £1.50 per month, then I rang back a few days later to cancel. Found a better deal elsewhere but price was the driver for wanting to leave. Lovely @virginmedia agent was able to help!
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James Robert Hedges
(@jameshedges4) reported
from
Newcastle upon Tyne, England
@virginmedia I need someone to contact me immediately as I need to make a serious complaint about service. Completely ready to escalate to higher management as this incompetence of this company is a disgrace
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Rockcliffe Files
(@RockcliffeFiles) reported
from
Whitley Bay, England
Anyone else on @virginmedia getting “To Be Announced” on virtually every channel. Tried rebooting, switching on and off. Strikes me that VM has gone to shit recently. Loads of channels have gone, close to sacking it off.
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Brian Reid
(@brtoon) reported
from
South Shields, England
@virginmedia @honestlyhelen I've had similar feelings, my bill has rocketed by £11 per month over the last few months for my TV only service as Virgin only offer discounts now for multi package deals, loyalty no longer rewarded it seems 🤔
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✾Bam Bam✾
(@GlocketCosplay) reported
from
Dunston, England
Yeah great, I lose my TFT ranked after hard winning most of it because @virginmedia internet service goes down more consistently then most men.
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
@MrChrisWynn @Simon21ne @virginmedia @nowtvhelp @SkyHelpTeam I managed one week before cancelling! Sky says I have so many devices that it’s slowing the hub down, in 2019 that’s piss poor
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luke jameson
(@lukejameson17) reported
from
Sunderland, England
@virginmedia right you want to explain why my broadband is at 4mbps when there’s no “issue” in my area... hate to tell you there clearly ******* is
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Taylor
(@TaylorBurgen93) reported
from
Whitley Bay, England
@virginmedia your customer service team is about as much use as a chocolate fire guard! Routers not working switch off then back on... it’s broken I can book an engineer for Saturday....
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Richard Payne
(@NuttyRichie) reported
from
South Shields, England
Another blackout on @virginmedia
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Selwyn St.Bernard🇹🇹🇬🇩
(@Selwynsaint) reported
from
Longbenton, England
If @virginmedia offer you a 6 month free upgrade do not accept it. It is a way of locking you into a further contract. Poor service as always
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⚕ ᑕᕼᖇIS ⚕
(@kicka11) reported
from
Newcastle upon Tyne, England
@virginmedia This lithium service you use is to get people off social media. It obfuscates and is unable to resolve anything. I'll take my chance in the legal system and with independent ombudsman.
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neosalad
(@neosalad) reported
from
Walker Gate, England
@SundSaeed @virginmedia Engineer booked for Tuesday. Not happy. No football! No @carltonkirby #homeofcycling AND NO xbox @GearsofWar times on Saturday NIGHT. TESTS SAY NO Issues. But there is issues. #NE6
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Anita Whelan
(@neeta68) reported
from
Gateshead, England
16 mins on hold to @virginmedia before I got through to someone who said she needed to transfer me to another department, the recorded message of that department said the number no longer exists and gave me the original phone number to ring! Some customer service that!!!
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Tracey Ainsley
(@ThunderbirdWPC) reported
from
Whickham, England
Been hanging on phone to @virginmedia for 19 mins and then got cut off! Was 54 mins the other week. Do you think we have time just to sit around! Problems with tv service! Same yesterday in our NE16 area
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ac
(@andychristie999) reported
from
Sunderland, England
@virginmedia over the last few years virgin media internet has got worse the people that work in the call centres are so abrupt and rude I’ve called approximately 10 in the last 5 months and still have a intermittent fault on my internet service !!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Emily 🇬🇧
(@xems22x) reported
@ballerz223 @virginmedia Yeah we get pretty annoyed when services are running slow or not working and we call the IT services to come in…. But there’s always some that are working so anything we need printing off or anything urgent we can use that… did that answer your silly question?
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Mark whelan
(@Markwhelan10) reported
@virginmedia Hurry up then I'm paying for a service I'm not getting???
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Gary Scott Arstall
(@GarySco76296738) reported
@virginmedia My box is not working ok from Gary Scott Arstall from Salford
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jane setchfield
(@jsetch) reported
@virginmedia Also a problem with email login via the website
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Telboy
(@telboy1968) reported
@virginmedia Hmmm, useful get out of jail free card 🤔. Ok, the service (well from my experiences) doesnt go down often but I've found issues more regularly since they moved the phone service to Modem from independent landline
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Marion Main #Indyref2 #Douglas Ross Is A Big Ingin
(@marionmain3) reported
@virginmedia unable to get through on the telephone. Issues with Tivo and Internet connection right now (past 45 mins) Code C233. Please advise if issues are at your end and expected duration of problem.
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Tahir
(@khokhta) reported
@virginmedia I've only moved over since August 2021 from Sky .. I have to say this is the worst provider.. BT open reach are good as I use them in my other property .. My Internet always is slow .. Now TV outage.. Want to break away from virgin so looking for alternatives..
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Dean 🏴🇬🇧
(@dean9476) reported
@virginmedia GET YOUR F*CKING HOUSE IN ORDER, NON STOP ISSUES EVER SINCE I JOINED YOUR **** ORGANISATION OVER TWO YEARS AGO, THANK F*CK I AM OUT OF CONTRACT BECAUSE THIS IS IT NOW, I AM LEAVING, £133 A MONTH FOR BEING CONSTANTLY LET DOWN #FuckVirginMedia
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Ash
(@Hash1981) reported
@virginmedia @Ofcom why is it that I have find out on @Twitter that your TV services are down? Try to call can't get through to no one on the phone...why am I paying for a service whose customer service team is unreachable? Will I be compensated for this?
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Mike Mick Carr
(@mikecarr1888) reported
@virginmedia I’ve heard of some areas where tv is affected but not the whole of the UK. You’ve even took the web page down. 🤔