Virgin Media

Virgin Media Outage Report in Swalwell, Gateshead, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Swalwell, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Swalwell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Swalwell, Gateshead, England 03/29/2024 08:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Swalwell, Gateshead, England

The most recent Virgin Media outage reports came from the following cities: Gateshead, South Shields, Newcastle upon Tyne, Sunderland, North Shields, Wallsend, Whitley Bay, Hebburn, Jarrow and Washington.

Loading map, please wait...
City Problem Type Report Time
United KingdomGateshead Internet
United KingdomSouth Shields Wi-fi
United KingdomGateshead Total Blackout
United KingdomNewcastle upon Tyne Total Blackout
United KingdomSunderland Total Blackout
United KingdomNewcastle upon Tyne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Swalwell, England

Latest outage, problems and issue reports in Swalwell and nearby locations:

  • P25_Fletch Paul fletcher (@P25_Fletch) reported from South Shields, England

    @virginmedia You’s really do make it almost impossible to cancel. I’ve called 5 times over 3 days. Either don’t get transferred or get cut off. Looks like I’ll try by writing a letter….

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia wifi speed is disgustingly slow in NE 27

  • P25_Fletch Paul fletcher (@P25_Fletch) reported from South Shields, England

    @virginmedia Hi, I’ve tried to call 5 times to cancel services without success. I’m emigrating in January and I’ve no idea how else to try and contact you. Could someone please DM me so I can pass on phone number to receive a call ?

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Still down now, can work from Catch Up or my recordings, but nothing live as there are no channels. Drop outs in WiFi too. Not great.

  • MJGray1963 Michael Gray 💙 (@MJGray1963) reported from Newcastle upon Tyne, England

    @virginmedia Excuses excuses but no resolution how long will it take 2 days since incident raised and waiting for contact back as instructed why would I waste my day calling incompetent people when someone is trying allegedly to sort it Same old crap customer service

  • scotty8461 Bob Scott (@scotty8461) reported from Shiremoor, England

    @virginmedia more disgustingly slow speeds in NE27

  • Deggsytweets Deggsy™ (@Deggsytweets) reported from Sunderland, England

    @BurnleyJo @virginmedia Yea they’ve got issues with certain channels

  • purplelime Sam (@purplelime) reported from South Shields, England

    @virginmedia hi are you having problems in NE34? Our TV has been down since around 10.45am with error code V53. Can’t check service status online as your site appears to be unavailable.

  • adamappleby Adam Appleby (@adamappleby) reported from Sunderland, England

    @virginmedia seems your Cs WhatsApp is broken, can anyone one reactivate my WiFi pod?

  • pumbingchap Cameron Ross (@pumbingchap) reported from Newcastle upon Tyne, England

    @virginmedia Well that was a pointless exercise reaching out to yourselves. Just proves once again what a load of rubbish Virgin is…. #virginmedia #garbage #dailymirror

  • SimonBewick Simon Bewick (@SimonBewick) reported from Whitley Bay, England

    Well since complaining on here about @virginmedia and their terrible phone calls last week I’ve had 5 calls in the last three days all trying to sell me the same upgrade. Absolutely this close (fingers mms apart) from cancelling with them completely. FFS sort it out!

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia @virginhelp what the hell is going on I don't have any data no phone calls nothing help please got use my home internet

  • Chickawacka Phil Byrne (@Chickawacka) reported from Gateshead, England

    @virginmedia why am I having daily and sometimes multiple outages with your broadband service? Checked service status which always says everything is fine. It's so fine I need to switch off WiFi on my devices and use 4G. Thoughts welcome.

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia 17 days with no TV service, finally resumed today after another manual restarts at this end. Any chance of a refund of half of this month? That's pretty dire.

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Yep. Intermittent service

  • Look_North Karl Ward (@Look_North) reported from Whitley Bay, England

    @virginmedia I dread clicking that link. I fear being sucked down the rabbit hole of Ai customer service bots where I eventually give up until I'm exasperated by the next monthly bill increase.

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia All on screen instructions followed, waited til I finished work today to check and it still doesn't get past 25% on the "searching for channels" page... Just taken the direct debit for a service which has been broken since 2.12.21...

  • Neil_Rivelino Neil Todd (@Neil_Rivelino) reported from South Shields, England

    @virginmedia my V6 boxes have stopped communicating with each other (in reality downstairs is talking to upstairs but not vice-verse). Anyone who can help?

  • liamsholder91 liam sholder (@liamsholder91) reported from Newcastle upon Tyne, England

    @virginmedia what's going on still nothing no data no phone service nothing sort it out

  • DJLKP LKP - DJ / Vocalist (PSiMiTAR) (@DJLKP) reported from Whitley Bay, England

    @virginmedia Can I win a TV service that works (Thursday 2nd Dec it's been off since) , or internet with no huge drop outs please? Or a link that works to fix anything. #AllIWantForChristmasistheserviceipayfor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • craig100 Craig Stevens (@craig100) reported

    @virginmedia Have had the box maybe 5 years (can't remember). It's connected via wired ethernet from an IP over Power unit connected to VM service > 200Mb/s so no issue with speed. The Samsung apps use the same connection and don't have this problem.

  • Ryyymann Ryan Littlewood (@Ryyymann) reported

    @virginmedia I only ever used the Ethernet cable plugged directly into a games console. On the games console WiFi speeds are roughly 10mbps download, sometimes as low as 2mbps, with an Ethernet it’s 100+. Which shows something is stopping a strong wifi signal throughout.

  • Nerakk75 kaz (@Nerakk75) reported

    @virginmedia Your service is appalling. Numerous broadband issues over the past few months in G77 and unable to reliably work from home. Not good enough and not even an apology or reduced bill to compensate 😡

  • Jo3Fisherrrrr JoeFisherrrrrrr (@Jo3Fisherrrrr) reported

    @atetoomanymars @virginmedia Don’t blame you! I’ve had them 18 months ago then left for Sky due to them constantly going down and having poor WiFi. I stupidly decided to go back, what a mistake that was!

  • atetoomanymars JoMars (@atetoomanymars) reported

    @Jo3Fisherrrrr @virginmedia Same in BB1 area Had to come into the office and colleague done the same as hers is down too.

  • Jo3Fisherrrrr JoeFisherrrrrrr (@Jo3Fisherrrrr) reported

    @virginmedia You should be paying me to stay! Your service didn’t go live to begin with and required an engineer and 2 weeks later it’s down and has been since 7am. How is anyone suppose to work from home when the basics of an internet connection cannot be provided?

  • davisoufc1 Chinny (@davisoufc1) reported

    @virginmedia Virgin media will not accept my email or passwords, when trying to change passwords for both Media and mobile, I get a message stating words to the effect of Password not known, or wrong email? please sort this out, otherwise I am escalating this issue

  • BOPjo_anne Jo-Anne welsh (@BOPjo_anne) reported

    @virginmedia No - currently you are saying problem is both in local area and that there is no problem

  • Vv6____ Vv6 (@Vv6____) reported

    @virginmedia Not good enough. Trying to work from home and virgin media up and down like a bouncy ball. Wont be fixed till 6 when works over..... Happened last week too. Dont follow me up to ask me stupid questions just sort your services out or will be switching to vodaphone.

  • LucyMcGrother Lucy McGrother (@LucyMcGrother) reported

    @virginmedia No never got sent it despite messages from vm saying it as due yesterday