Virgin Media Outage Report in Laindon, Essex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Laindon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Laindon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Laindon, Essex, England
The most recent Virgin Media outage reports came from the following cities: London, Dagenham, Upminster, Romford, Grays, Southend-on-Sea, Chelmsford, Basildon, Gravesend, Coldblow, Brentwood, Dartford, Wickford, South Benfleet and Laindon.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Laindon, England
Latest outage, problems and issue reports in Laindon and nearby locations:
-
Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
-
Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
-
Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia
-
Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
-
Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
-
Angelo
(@angelosfatclub) reported
from
South Ockendon, England
@virginmedia you obviously don’t want for appropriate new customers. Been on hold for over and hour and been lied to by you pre-install team. The worst experience I have ever had.
-
Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
-
lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
-
Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
-
Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
-
Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
-
Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
-
James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
-
✨💎Jules💎✨
(@juliecason) reported
from
Romford, England
@virginmedia both boxes saying error S101. No WiFi. Rubbish service. Thankfully out of contract so will be looking elsewhere. RM3 area.
-
Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
-
Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
-
CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
-
Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
@SpursAngel50 @virginmedia They have been awful lately with internet connection x
-
Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
-
Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
J Stampton
(@j_stampton) reported
@virginmedia It’s available, I did that ages ago - I’m not entirely clueless. They’ve messes up everything to do with my old account, creating a new acc. It needs someone that actually speaks English proficiently, has half a brain and some sort of customer service ethic to assist.
-
Del Hillan
(@DelHillan) reported
@virginmedia Well you won't know until you send someone out to look at it, your refusal to do this is outrageous, 2 weeks to send someone out to even look at an issue, you are allowing a vulnerable pensioner to be alone without his services, why is absolutely no one in your company concerned?
-
sue walker
(@sueshadbolt) reported
@virginmedia you are a terrible company, you have cut us off a full week before our moving date, left us with nothing. 48 hours to put us back on line. Your customer service ops have cut us off on calls several times already. You give no help even though its all your fault.
-
Gurbinder
(@guru6458) reported
@virginmedia very bad service, failing again and again to complete installation for home move, and changing dates without informing, these going on since 5th June until now no clue hanged in calls daily 4-5 hours still disappointed
-
Shawn South
(@s_south91) reported
@virginmedia fix your broadband. Piss take.
-
Hamza Rawat
(@hamzarawat) reported
@virginmedia I have a crap load of your old tech. How do I get rid of it?
-
AdriianFTW
(@AdriianFtw) reported
@virginmedia That’s a lie and we both know it. You’ve been saying this twice a month, every time it happens for the past year. You do not care nor are you doing anything about these issues. If you did someone would have dealt with it yesterday and not almost 24 hours later. #pathetic #lies
-
Gavin Aitken
(@GavinAitken1) reported
@virginmedia It's not the unwanted calls that is the problem, it's the fact they just hang up halfway through the conversation. If you want to bombard us with calls at least train your staff to have some manners.
-
Ricardo Estables
(@EstablesRicardo) reported
@virginmedia When are you intending to restore the internet in Brighton area? It has been down since 8am and it's getting a bit too much by now.
-
Gavin Aitken
(@GavinAitken1) reported
@virginmedia It's not from a home it's a very noisy call centre and as soon as you mention business to them they just hang up. Happens every single time.