Virgin Media Outage Report in Effingham, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Effingham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Effingham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Effingham, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Streatham, Leatherhead, Surbiton, Feltham, West Byfleet, Addlestone, Wallington, Sutton, Carshalton, Walton-on-Thames, Hampton, Epsom and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
TV | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Effingham, England
Latest outage, problems and issue reports in Effingham and nearby locations:
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DJ
(@davidjoneshome) reported
from
Kingston upon Thames, England
@virginmedia Hi, I just received my bill for December, and no compensation has been applied. Can you please confirm how you intend to remedy this (I did register the outage online)....#virginmediaoutage
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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Chris Smith
(@chrissmithvivi) reported
from
Merton, England
@virginmedia Yeh... Mine is still down
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G.Marshall Gleghorn
(@gary2323) reported
from
Merton, England
@virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas
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Sana Kardar
(@sanakardar) reported
from
Kingston upon Thames, England
(2/2) - not to mention the internet quality is extremely poor since the services have been restored and the whole system needs to be restarted each time I need to use it. Terrible customer services and what else can be expected from @virginmedia
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Mrs R
(@KateRenton) reported
from
Merton, England
@daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon
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Mrs R
(@KateRenton) reported
from
Merton, England
@harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Rus Andreea Emilia
(@AradDeea) reported
from
Merton, England
@virginmedia I can’t believe it takes so much time to fix these issues, it’s been 3 days and now I got an email that it will only be fixed on Monday, this is outrageous. Such an awful company, you have no respect for your customers!!! Shame on you
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Gavin Poole
(@GavinJPoole) reported
from
Merton, England
@virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
We have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@jamesburns1990 @virginmedia Ridiculous isn’t it. Service seems to have rebooted now thank god
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Tony Mills
(@tonystwit) reported
from
Kingston upon Thames, England
@telnetport25com @EdwardJDavey @virginmedia Ed likes to campaign for populist issues with no success, so don’t hold your breath. Virgin media is his current target after failing with his SWR campaign. South of the Borough lost faith in him!
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Anthony Cole
(@ACLondon) reported
from
Chobham, England
@virginmedia No TV, broadband or telephone service in SW London for three days. No management explanation or remedy. Disgraceful performance. Very concerned for elderly and small businesses in #Wimbledon. @S_Hammond
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Bev Fitzsimons
(@fitzy45) reported
from
Merton, England
After 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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Was this in the plan 🦋
(@stephnimmo) reported
from
Merton, England
@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Carole Bray
(@CaroleBray16) reported
@virginmedia @CarersUK @virginmedia reduce bills and make it easier to connect to you on the phone. As soon as I mention wanting to cancel or downgrade I am put on hold for 45 minutes or more
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Alpa
(@Alpa3Alpa) reported
@virginmedia totally rubbish service I have received, a manager was suppose to call me in relation to offering me a superhub 4, as problems with Internet which is intermittent and slow, despite connecting via ethernet, engineer has come home & verified slow speed so did
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Jackie 🤍
(@Jackielindak) reported
First episode of @LokiOfficial was really good. Despite having to watch it in two parts as @virginmedia internet went down with 10 minutes left to watch!
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Faz
(@FazLovesTweets) reported
@virginmedia i have no internet! I’m in the DA6 postcode (Bexleyheath). Please sort this out! I have M500 and never get anywhere near that speed ! Please help! Thank you
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Duncan Natt
(@kacneedles) reported
@virginmedia @carolinenokes. I don’t think I received your full reply but either way I just feel this sits badly. Ultimately it’s not my fault that you can’t cover an area of Romsey that I am moving to, I would happily stay with VM as the service we get is good…con’t
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Dylath Leen
(@Dylath__Leen) reported
@virginmedia My connection speed has been down by more than 50% for over two weeks now, upload speed is less than 1Mbs and all I keep getting told is that there is network problem in the area with no answer to how long it will take to resolve.
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💯BradleyX2000💯
(@Bradley_X_2000) reported
BRO ******* VIRGIN MEDIA’S DOING THIS **** AGAIN. ABSOLUTE DOGSHIT COMPANY!
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Ray Rodden 🇬🇧🇮🇱
(@roddytherobot) reported
Looking at BBC News at 22.45. Bias crap #DefundTheBBC Looking forward to @GBNEWS I may disagree with their reports but I believe their reports will NOT be biased and slanted to suit an 'agenda' 8pm Sunday Freeview 236 Freesat HD 216 Sky HD 515 Virgin Media HD 626 YouView 236
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Senszah
(@Senszah) reported
@virginmedia so if theres an issue with my internet at this time is it not possible to speak to someone as your offices are shut? Appalling
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Craig Blakeley
(@c9bla1975) reported
@virginmedia not impressed with customer support, promised call back never happened, you know I’ve no internet but because of issues in my household an engineer can’t visit! All I wanted was a new hub leaving on my doorstep, but you can’t do that! Thanks again!