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Virgin Media

Virgin Media Outage Report in Chobham, Surrey, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Chobham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chobham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Chobham, England

The most recent Virgin Media outage reports came from the following cities: Farnborough, Slough, Walton-on-Thames, Hayes, Leatherhead, Southall, Guildford, Bracknell, Hounslow, Ashford, West Byfleet, Camberley, Feltham, Staines, and Woking.

CityProblem TypeReport Time
Farnborough Wi-fi 16 hours ago
Slough Internet 2 days ago
Walton-on-Thames Internet 2 days ago
Hayes Internet 3 days ago
Leatherhead E-mail 4 days ago
Hayes Internet 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Chobham, England

Latest outage, problems and issue reports in Chobham and nearby locations:

  • cobysaur
    Ryan Byford (@cobysaur) reported from Wokingham, England

    I wonder if @virginmedia and @vodafoneuk use the same backbone or something. Both services are down or extremely slow since 17:00

  • alexbloor
    Bloor (@alexbloor) reported from Bracknell, England

    In case it affects you looks like virgin media are currently having problems.

  • terrygparrott
    TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia I'm paying for 350 Mbps and getting less than 100, very poor now. You website says no problems so its telling porkies!

  • shiken93
    marife narito (@shiken93) reported from Spelthorne District, England

    what’s happening to our internet Virgin media on & off service 😂

  • Chivers67
    Chivers67 (@Chivers67) reported from Addlestone, England

    @virginmedia your customer service compared to your Sales at present is Pretty poor🤔. Man the phones and Web for adding customers but ignoring existing ones isn’t great! BT infinity will be coming to my address very soon!

  • frankandreas3
    Frank Andreas (@frankandreas3) reported from West Molesey, England

    @virginmedia the internet has been terrible today and has died again just now. Can you let me know if you are able to fulfill the contract I pay for or if I need to look for another internet provider. Absolutely terrible

  • Boizey
    Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Boizey) reported from Leatherhead, England

    @virginmedia Better but seems to a be a daily issue over the last week or so

  • BallardEmmamay
    emma may (@BallardEmmamay) reported from Spelthorne District, England

    Have you noticed that on this tweet we told @virginmedia there was still an issue and they didn’t even respond! Customer service at its best.

  • nicolajtaylor
    Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No compassion or help for customers that are struggling! Disgusting attitude!

  • woodsa164
    Alex George (@woodsa164) reported from Wokingham, England

    Virgin Media on Twitter right now: We are sorry about the outage and are working hard to fix the issue. CTRL+C, CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V CTRL+V

  • westy_1966
    JOHN WEST ⭐️⭐️⭐️⭐️⭐️⭐️ (@westy_1966) reported from Camberley, England

    @virginmedia why is your internet service so poor.3rd day of the week and already this week I’ve had issues for two days#stayconnected

  • terrygparrott
    TGP (@terrygparrott) reported from Farnborough, England

    @virginmedia Broadband in GU14 is up and down like a "****** draws". I pay for 350 Mbps but am getting much less than that. I've rebooted and reset my Hub 3, please sort it out!

  • louiseash3
    louise ash (@louiseash3) reported from Spelthorne District, England

    Down again! Shocking service. Bank holiday weekend and no broadband or TV #virginmedia

  • nblackman91
    Nicole 💛 (@nblackman91) reported from Slough, England

    @virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄

  • BallardEmmamay
    emma may (@BallardEmmamay) reported from Spelthorne District, England

    @avbuss @Ofcom @virginmedia If virgin haven’t fulfilled their end of the contract by providing the full service as promised and repairing any faults I don’t see why he should have to pay his notice period. A contract works both ways it’s clear you have failed this customer just as you are failing myself.

  • kzrdr2
    Izabel Sequeira (@kzrdr2) reported from Hounslow, England

    @virginmedia hello virgin what is wrong with the Wi-fi. It is down.

  • louiseash3
    louise ash (@louiseash3) reported from Spelthorne District, England

    And the checking service on Virgin Media page gets you nowhere.

  • nigel_dawson
    Nigel (@nigel_dawson) reported from Bracknell, England

    @virginmedia just switched to you guys this week to get away from poor broadband! What a joke this is, now paying more and I have no service at all. Cheers 😡

  • philip_e_davies
    Philip E Davies (@philip_e_davies) reported from Wokingham, England

    @virginmedia I texted that number yesterday at 1840 and never got a reply

  • DewaldHanekom
    Dewald Hanekom (@DewaldHanekom) reported from Hounslow, England

    @virginmedia Not if your broadband connection drops nearly every 30 minutes like it does today!! Can’t even get on a web page, never mind Movie marathons!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • c_glaves
    Miss G (@c_glaves) reported

    @virginmedia hi I've tried calling but can't get through to anyone. I need help. I'm trying to install my internet but dont have a wall socket. As a new customer I'm already pissed off

  • Bigman025
    Bigman02 (@Bigman025) reported

    @virginmedia It’s really similar to vodaphone signal actually. I mean in all honesty we’re already close to switching to another provider for broadband and phone especially after you guys increased the prices of everything. Now i can’t even make a phone call. I will be switching to EE

  • timdnottingham
    Tim Dawson (@timdnottingham) reported

    @virginmedia been charged £8 more than I should have been with no notification of any price increase. The direct debit guarantee clearly means as much to you as good customer service or reliable broadband. To make matters worse your cancellations line keeps cutting me off!

  • vikki_horsley
    Vikki Horsley (@vikki_horsley) reported

    @virginmedia and having the same old router that’s the issue. Your app tells me I have strong internet all over the house (a modest semi, not a mansion) but no device seems to agree with that!

  • Mr_OKane_
    Mr (@Mr_OKane_) reported

    @virginmedia I will. But are you able to tell me what the issue in the E8 area is? Or when it might possibly be resolved? Because Thursday I was told if it wasn't fixed by 1pm on Friday I'd need an engineer to come out.

  • minniemouse297
    Joanne (@minniemouse297) reported

    @virginmedia just had issues with the 360 box being unresponsive and freezing (which does happen quite often) normally I just reboot the box and it seems to fix it, but this time it has wiped off all my recorded programs and planned recordings! What’s going on! #thisisnotgood

  • gifts_promo
    GIFTS_promo (@gifts_promo) reported

    @virginmedia Refusing to send out an engineer as YOU believe broadband is OK doesn't help customers one bit, literally 2 ft away from router and it's pathetically slow... finally got a CSA who understood the situation and repriced accordingly. Shouldn't happen, but if tech is **** it will!

  • Fiona_MW
    Fiona (@Fiona_MW) reported

    @virginmedia Kafkaesque: dropped my call after 55mins on hold to ask you to send the reset email promised in my earlier call, so I can call you back again to ask why my new contract is £20pm more than agreed after an hour of slow response online chat on Thurs...

  • nickyhorsley
    Nicky Horsley 💙 (@nickyhorsley) reported

    @vikki_horsley @virginmedia Their router is rubbish. They’ll offer you some rubbish extenders at a cost - prob wouldn’t be the best thing. I ended setting up a mesh network which works great but cost about £100. Also why are you paying £50 per month?!!

  • Bigman025
    Bigman02 (@Bigman025) reported

    @virginmedia Hi my signal strength has been really really bad lately. I thought virgin media uses ee for its signal. But i have either 1 bar of signal or no signal