Virgin Media

Virgin Media Outage Report in Hampton, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Hampton come from postal codes TW12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hampton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hampton, Greater London, England 12/11/2024 13:50

December 11: Problems at Virgin Media

Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hampton, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Slough, Surbiton, Camden Town, Holborn, Wembley, Isleworth, Balham, Chertsey, Streatham, Ealing, Greenford, Islington and Feltham.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomSlough Internet
United KingdomCroydon E-mail
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hampton, England

Latest outage, problems and issue reports in Hampton and nearby locations:

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

  • CameraCairns Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.

  • Officaljatman OfficalJatman (@Officaljatman) reported from Hillingdon, England

    @virginmedia Actually I got held up with work. What's the quickest place to order a sim card? As your website is having problems on the login section?

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

  • DScilly David scilly (@DScilly) reported from Islington, England

    @jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, still with the problem. Broken and distorted image and audio

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.

  • MickeyMullins11 Michaela (@MickeyMullins11) reported from Hillingdon, England

    @virginmedia just witnessed the most outrageous and aggressive driving by one of your employees. I would have provided the number plate but they were so close I couldn’t note it down. Undertook multiple cars and almost caused a crash with a lorry on a roundabout. #awfuldriving

  • CameraCairns Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    @virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh

  • DScilly David scilly (@DScilly) reported from Islington, England

    @virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!

  • Dizzyeek Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported from Brentford, England

    Hi @virginmedia , my @E4Tweets HD channel 145 has been off for weeks.. What is going on? Ive tried everything to fix it but the problem is not with me...

  • Peterprince Peter Prince (@Peterprince) reported from Redhill, England

    @virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service

  • Peterreeves18 Peter Reeves (@Peterreeves18) reported from Richmond, England

    Hey @virginmedia what’s going on. Want to cancel my dongle data number but 789 number not working, chat not working, message sending not working. Any ideas or have you cut yourselves off from the world. It’s not great is it ?

  • MoriartyMark Mark Moriarty (@MoriartyMark) reported from Merton, England

    @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

  • justclearuk Just Clear (@justclearuk) reported from Richmond, England

    @virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.

  • CameraCairns Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GiselleKLeeb Giselle Leeb (@GiselleKLeeb) reported

    Appalling customer service @virginmedia. Just been on hold twice for over half an hour. Customer representative couldn't resolve issue. I asked to speak to supervisor, they refused, then hung up. Couldn't provide copy of retail price increase email when asked #dehumanising

  • stoosh_meister StoosHMeister (@stoosh_meister) reported

    @virginmedia is a JOKE! more than a month of internet connectivity issues in my area and each time it's an area fault that engineers are apparently working on, making working from home an nightmare and putting jobs at risk because of terrible service. Unacceptable! #worstprovider

  • DJ_Dazdisco Darren Foster (@DJ_Dazdisco) reported

    @MrDominicWalker @virginmedia Why do you not give out the Hub5 with your Gig1 internet? Your Hub4 will not output faster than 950mb however your service is 1130mb.

  • mummycrain Carina Crain (@mummycrain) reported

    @virginmedia No. Not helpful. £8.40 per day for loss of service- doesn't even come close to loss of earnings for those days. Add two more 0's and you may be close to the hassle we've had for 2 whole weeks. What planet are you on?

  • Dazzy75 Daisy (@Dazzy75) reported

    @virginmedia 50 minutes on hold so far to try and get help with installation! Not a sign of good things to come me thinks!

  • GiselleKLeeb Giselle Leeb (@GiselleKLeeb) reported

    @virginmedia Appalling customer service. Just been on hold twice for over half an hour. Customer representative couldn't resolve issue. I asked to speak to supervisor, they refused, then hung up. You couldn't provide copy of retail price increase email when asked #dehumanising

  • nadianizar Nadia Nizar (@nadianizar) reported

    @virginmedia I need to reset my login as that's old and my password too....

  • kieranwitt Kieran (@kieranwitt) reported

    @virginmedia why does your service keep cutting out?

  • allymcgeorge Alvin TX Fernandez (@allymcgeorge) reported

    @madebygoogle can I get some help to work out why nest/Chromecast won't connect to wifi. @virginmedia being unresponsive

  • Danirtter1 Dani_rötter (@Danirtter1) reported

    @virginmedia @virginmedia yes we do and we have a router and everything keeps shutting down. Including literally just 2mins ago. For the love can this please be just sorted once and for all?? When will this be fixed finally?