Virgin Media Outage Report in Wallington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wallington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Lewisham, Southwark, Croydon, Tower Hamlets, Isleworth, Balham, Surbiton, Streatham, Ealing, Bermondsey, Greenford, Islington, Feltham and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Lewisham |
Wi-fi | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallington, England
Latest outage, problems and issue reports in Wallington and nearby locations:
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Ryan Desai
(@ryandesai) reported
from
Wandsworth, England
@LauraKwong @virginmedia Please actually sort out the service in SW12 @virginmedia. Barely managed to string an hour of connectivity together the last two days. Unacceptable service when we’re all trying to work from home.
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Nico Cary
(@nicocary) reported
from
Cobham, England
. @virginmedia any chance you can install fibre line for my buisness that’s now 2 months delayed! 😢 Over 180 emails sent / over 12 hours on support calls going round in circles. You did manage to take payments however for these months of no internet! 🥴 #virginmedia
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fabiano
(@fabparra) reported
from
Brentford, England
@virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn
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Tanvir Siddiqui
(@tanvir_siddiqui) reported
from
Hounslow, England
@virginmedia I have been trying to reach out to call center agent for over 2 weeks now. I was promised from online agent that someone will call me within an hour. That call never came! This is unbelievably poor service!
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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fabiano
(@fabparra) reported
from
Brentford, England
@LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals
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J Λ M Ξ S
(@jamesglynn) reported
from
Camberwell, England
@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Imam Mansoor Clarke
(@mansoor_clarke) reported
from
Wandsworth, England
@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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Vinny Davidson
(@Vinnyd82) reported
from
Kingston upon Thames, England
@virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch
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davidjpoole
(@davidjpoole1) reported
from
Richmond, England
@virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia Do you know what for the amount you offer off of my bill, for loss of service, it would appear you need the money more than me! Sometimes the internet is also affected
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Andi Thompson
(@andithompson) reported
from
Bromley, England
@virginmedia And just to add, your virgin customer service won’t speak to him about it as they say he is no longer the account holder as his contract has been cancelled.
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Karen
(@KBaitup) reported
from
Kingston upon Thames, England
@virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Graham Smith 🌹🌹🌹
(@Grmbles) reported
from
Camberwell, England
@virginmedia is there anyone who can help with why my internet has stopped working?
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia every time we have bad rain, my tv service ALWAYS crashes! Yet you have the cheek to tell me it’s nothing to do with the rain!?!?!? Why do your engineers agree with me then? All the money I pay you for a rubbish service 😡😡😡😡
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Jessica Tovey
(@jessie_tovey) reported
from
Islington, England
@virginmedia I expect a response immediately. This issue has been going on for a fortnight and your customer service is beyond parody now. WHERE IS THE ENGINEER? WHY AM I STILL WITHOUT WORKABLE INTERNET? Hasn’t stopped you sending me my first bill has it...
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Paul Sexstone
(@pompeypaul72) reported
from
Kingston upon Thames, England
Hey @virginmedia what’s going on with your shambolic service in Surbiton? No internet and no TV, again. Any idea when we might get some stability please?
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michele pretty
(@saucyshellybaby) reported
from
Hounslow, England
@virginmedia When it is heavy rain, yes it does cause a problem. On the app the fault is still being fixed and has been like this since Friday. If it is not fixed, can you tell me how much I can expect off of my bill?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CAL ROSCOW
(@calroscow) reported
So @VirginMedia is down across SE1 and the latest update is that it'll be fixed by 10am tomorrow morning. That'd be over 24 hours without internet. I've been using a @VodafoneUK mobile router that I have for camping all day. Makes you wonder how long cabled providers will last.
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psytcp
(@psytcp) reported
@virginmedia @FineWordsWeave VM you know that your response is unhelpful at best, patronizing at worst. Why don't you try to improve your communication skills since you can't improve the quality of your service?
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Azeezat of Fine Words Weave Pod
(@FineWordsWeave) reported
@virginmedia There is a known issue in my area, there have been several, more fool me for renewing my contract with yourselves. I consider this an opportunity to find a more reliable service. It’s not worth it, especially considering the costs and constant interruptions to functionality
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Andy
(@sangenjayauk) reported
@virginmedia internet down from this morning in SE1, status page said would be fixed by 12:45pm today. This has now jumped to tomorrow morning! Any update would be appreciated as to why…Thank you
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Kareem Kazeeem
(@KKazeeem) reported
@82ladyK @virginmedia I strongly recommend @milletoolx, he help me recover my account within 30mins. He his an expert in recovering of hacked/blocked/suspended/locked/disabled accounts.
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Kev K
(@KevKelly14) reported
@virginmedia I’ve told you before I’m NOT phoning that damn number ever again. I’ve just got back from the hospital and I have another appointment there this afternoon. If i get time tomorrow I’ll try your link chat.
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Maira Moscardini
(@vraimentdesolee) reported
@virginmedia Well, according to your service status page looks like it’ll be an entire workday lost. Is it really getting back to normal only tomorrow morning?
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Baby Yoda’s no.1 fan
(@elreago) reported
@virginmedia what’s going on with my broadband? Postcode SE3 7QQ. Been without internet since about 8:30am…. and my area is terrible for mobile data signal so I’m more or less living in the Stone Age at the moment.
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Goldie
(@goldie_64) reported
@virginmedia Please can someone help me connect to Steven
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Jack Evans
(@Jack4Evanss) reported
@virginmedia Yes, 9.10am on 16/7/2021. Why such a long time long? I know it's not your fault but this is shocking service.