Virgin Media Outage Report in Bourne End, Buckinghamshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bourne End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bourne End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bourne End, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Beaconsfield, High Wycombe, Bracknell, Amersham, Egham, Uxbridge, Ascot, Chesham and Maidenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
Internet | |
| Slough |
Internet | |
| Reading |
Total Blackout | |
| Slough |
Wi-fi | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bourne End, England
Latest outage, problems and issue reports in Bourne End and nearby locations:
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Nicola Byles
(@BylesNicola) reported
from
Rickmansworth, England
@virginmedia our broadband hasn’t been working for two days, says no service issues in the area, we can’t call & I need to work from home tomorrow. Please help
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Ben Evans
(@IamBenEvans) reported
from
Windsor, England
Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.
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Please Social Distance
(@6ft1tonsoffun) reported
from
Burnham, England
@virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help
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Matthew John Earley BBC (hons)
(@o0MattE0o) reported
from
Hillingdon, England
@virginmedia Internet is down and you telling me to book a engineer, are you joking me... it just dropped a 9:00 this better be fixed as I 100% need to to do my job working from home safely under government guidelines.
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Nicole 💛
(@nblackman91) reported
from
Slough, England
@virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia still no reply from your text service absolutely disgusting !!!!
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Nicola Cooper
(@Cooper100Nicola) reported
from
Reading, England
@virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.
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Bloor
(@alexbloor) reported
from
Bracknell, England
In case it affects you looks like virgin media are currently having problems.
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Macsi
(@mmaaccss) reported
from
Wokingham, England
Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!
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gina knight
(@ginaatinknight) reported
from
Reading, England
@virginmedia not think much if the service from virgin media so far not great for new customers
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Gary Smith
(@smithsterbloke) reported
from
Bracknell, England
Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia
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Kate
(@katesj1983) reported
from
Wokingham, England
@virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual
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Nicola Taylor
(@nicolajtaylor) reported
from
Egham, England
@virginmedia No help for your customers who are struggling, disgusting service!
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Safdar Mustafa
(@safdar) reported
from
Reading, England
@virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.
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Macsi
(@mmaaccss) reported
from
Wokingham, England
@CarolynBe @virginmedia Still not working for meeee :( Xx
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Catch Me If You Cancer
(@catch_cancer) reported
from
Maidenhead, England
@virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone
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LiamFitz
(@LiamFitz) reported
from
Rickmansworth, England
@jasonnisse @virginmedia @usainbolt @Ofcom I think I saw both of the pushing trolleys laden with loo roll around Sainsbury's yesterday. Normal service should be back later although there are rumours of a stock of hand gel being delivered at lunchtime
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Michael gorman
(@MichaelDooega10) reported
from
Woodley, England
@virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!
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Gari Clark
(@GariClark) reported
from
Reading, England
Hi @virginmedia, I'm trying to pay a bill through your app, but every time I try to pay, it keeps saying ”session has timed out” and has done for the last couple of days. Before this, I've never had an issue with it but it's not happening this time. Please advise. Thanks.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GoLuckyGrace
(@GoLuckyGrace1) reported
@virginmedia I’ve have complaints with Virgin & Yodel and nothing has been done. You have all my details, tracking tells me nothing. It’s down to both Virgin & Yodel to sort and get story straight. I’m not lifting one more finger to get this rectified. Spent 4 days doing so. It’s Exhausting.
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scouse sense
(@scousegranny) reported
@virginmedia You have totally missed the point. I am the one making calls, messaging etc as you keep asking me to make payments on an account that is closed. The account was closed on 31/01/2022 yet you keep asking for money Why? last complaint ref C-230322917 made today
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Keith Short
(@Keiths1987) reported
@virginmedia How is £38 a month difference between a new customer over existing in line with Industry standards it's plain and simple robbery. Which is £684 more than new customer over 18 months. Loyal customer mean nothing.
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Lauren Mitchener
(@laurens430) reported
@virginmedia They just say it’s a ‘construction issue’ but it’s already been delayed once before this. I think I might just cancel the whole order and go elsewhere tbh. It’s not worth the unpredictability of it as I need broadband today aka the day it was meant to be done
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Steveo
(@Steveo111078) reported
@virginmedia It's generally wherever I go unless on wifi it's practically pointless trying to load anything service used to be great don't know what's going on now
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asia
(@_seasoning) reported
@virginmedia There isn’t a complaint button to choose nor is there one to choose to talk to customer service team directly. The one time I was redirected it told me on the line it’s a premium number and to ring back on the number you just gave me before disconnecting the call
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Shane Bradley
(@Shanebradley96) reported
@virginmedia I order broadband and phone over the phone but the guy took my email address down wrong
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Amanda Dockery
(@amandaJdockery) reported
@virginmedia Find it absolutely disappointing that you have been ignoring my emails and especially that I am no longer a Media customer. I still have not received any refund cheques and also a reply concerning the refund for the services that you have charged for when shouldn't
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AF.
(@ace2k7) reported
@virginmedia Hi, I did try the phone number yesterday and was told it would be resolved by today 12pm. It’s still not fixed and now the resolution date has changed to tomorrow. Is there anyway of finding out what is going on?? The line has been down for 40 hours now and WFH is impossible
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Vicky Harris
(@VictoriaLeanne2) reported
@virginmedia Absolutely shocking customer service! I’ve spent 30 mins talking to 2 people and still haven’t got the answer to the question i asked! I have NEVER experienced anything as bad as this yet you charge your customers astronomical amounts for your faulty services! 🤬