Virgin Media

Virgin Media Outage Report in Bourne End, Buckinghamshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bourne End, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bourne End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bourne End, Buckinghamshire, England 03/17/2025 10:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Bourne End, Buckinghamshire, England

The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Beaconsfield, High Wycombe, Bracknell, Amersham, Egham, Uxbridge, Ascot, Chesham and Maidenhead.

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City Problem Type Report Time
United KingdomReading Internet
United KingdomReading Internet
United KingdomSlough Internet
United KingdomReading Total Blackout
United KingdomSlough Wi-fi
United KingdomReading Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bourne End, England

Latest outage, problems and issue reports in Bourne End and nearby locations:

  • BylesNicola Nicola Byles (@BylesNicola) reported from Rickmansworth, England

    @virginmedia our broadband hasn’t been working for two days, says no service issues in the area, we can’t call & I need to work from home tomorrow. Please help

  • IamBenEvans Ben Evans (@IamBenEvans) reported from Windsor, England

    Don’t buy broadband from @virginmedia 2 years of poor service, topped off with them messing around a name change to extending the contract!

  • safdar Safdar Mustafa (@safdar) reported from Reading, England

    @virginmedia Followed all you suggested actions, and still no joy. Also have a complaint open COM103973949, someone should have got in touch within 24h. 2 days and still nothing.

  • 6ft1tonsoffun Please Social Distance (@6ft1tonsoffun) reported from Burnham, England

    @virginmedia please help. Internet gone down. Totally kaput. Bad enough with two of us trying to work from home. More worried about kids whining if not fixed. Please help

  • o0MattE0o Matthew John Earley BBC (hons) (@o0MattE0o) reported from Hillingdon, England

    @virginmedia Internet is down and you telling me to book a engineer, are you joking me... it just dropped a 9:00 this better be fixed as I 100% need to to do my job working from home safely under government guidelines.

  • nblackman91 Nicole 💛 (@nblackman91) reported from Slough, England

    @virginmedia so today has consisted of the WiFi dropping and my virgin 4G not working. You’re sure making isolation fun 🙄

  • MichaelDooega10 Michael gorman (@MichaelDooega10) reported from Woodley, England

    @virginmedia still no reply from your text service absolutely disgusting !!!!

  • Cooper100Nicola Nicola Cooper (@Cooper100Nicola) reported from Reading, England

    @virginmedia I’m still waiting for someone to reply to me about my bill. I get cut off when I try to phone, the online complaint form receives an error on every submission, there is no chat functionality available and I can’t get a reply in social media. Please advise ASAP. Thank you.

  • alexbloor Bloor (@alexbloor) reported from Bracknell, England

    In case it affects you looks like virgin media are currently having problems.

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    Wanted to watch YT on #VirginMedia to see TSMGO: Phantom of the Opera but dear it is down at the moment! Unacceptable!

  • ginaatinknight gina knight (@ginaatinknight) reported from Reading, England

    @virginmedia not think much if the service from virgin media so far not great for new customers

  • smithsterbloke Gary Smith (@smithsterbloke) reported from Bracknell, England

    Called to discuss end of contract and to retain my business (especially during uncertain times and current my employment status) and help reduce costs. Told it’s going to cost £15 more than we already are on! SO MUCH FOR SUPPORTING US! DISGUSTED! @virginmedia

  • katesj1983 Kate (@katesj1983) reported from Wokingham, England

    @virginmedia It appears to be both..as both my WiFi and wired connections are being slow compared to usual

  • nicolajtaylor Nicola Taylor (@nicolajtaylor) reported from Egham, England

    @virginmedia No help for your customers who are struggling, disgusting service!

  • safdar Safdar Mustafa (@safdar) reported from Reading, England

    @virginmedia No known issues according to the tests but when I call your support they always say otherwise. I clearly have issues.

  • mmaaccss Macsi (@mmaaccss) reported from Wokingham, England

    @CarolynBe @virginmedia Still not working for meeee :( Xx

  • catch_cancer Catch Me If You Cancer (@catch_cancer) reported from Maidenhead, England

    @virginmedia good afternoon. I've been on hold for 3 hours and been cut off twice. I'm a vulnerable customer and need to speak to someone

  • LiamFitz LiamFitz (@LiamFitz) reported from Rickmansworth, England

    @jasonnisse @virginmedia @usainbolt @Ofcom I think I saw both of the pushing trolleys laden with loo roll around Sainsbury's yesterday. Normal service should be back later although there are rumours of a stock of hand gel being delivered at lunchtime

  • MichaelDooega10 Michael gorman (@MichaelDooega10) reported from Woodley, England

    @virginmedia Well thanks for that number which was a complete waist of my time !!!!!i shall be contacting sky for a quote tomorrow !!!! There customer service can’t be this bad !!!!!

  • GariClark Gari Clark (@GariClark) reported from Reading, England

    Hi @virginmedia, I'm trying to pay a bill through your app, but every time I try to pay, it keeps saying ”session has timed out” and has done for the last couple of days. Before this, I've never had an issue with it but it's not happening this time. Please advise. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GoLuckyGrace1 GoLuckyGrace (@GoLuckyGrace1) reported

    @virginmedia I’ve have complaints with Virgin & Yodel and nothing has been done. You have all my details, tracking tells me nothing. It’s down to both Virgin & Yodel to sort and get story straight. I’m not lifting one more finger to get this rectified. Spent 4 days doing so. It’s Exhausting.

  • scousegranny scouse sense (@scousegranny) reported

    @virginmedia You have totally missed the point. I am the one making calls, messaging etc as you keep asking me to make payments on an account that is closed. The account was closed on 31/01/2022 yet you keep asking for money Why? last complaint ref C-230322917 made today

  • Keiths1987 Keith Short (@Keiths1987) reported

    @virginmedia How is £38 a month difference between a new customer over existing in line with Industry standards it's plain and simple robbery. Which is £684 more than new customer over 18 months. Loyal customer mean nothing.

  • laurens430 Lauren Mitchener (@laurens430) reported

    @virginmedia They just say it’s a ‘construction issue’ but it’s already been delayed once before this. I think I might just cancel the whole order and go elsewhere tbh. It’s not worth the unpredictability of it as I need broadband today aka the day it was meant to be done

  • Steveo111078 Steveo (@Steveo111078) reported

    @virginmedia It's generally wherever I go unless on wifi it's practically pointless trying to load anything service used to be great don't know what's going on now

  • _seasoning asia (@_seasoning) reported

    @virginmedia There isn’t a complaint button to choose nor is there one to choose to talk to customer service team directly. The one time I was redirected it told me on the line it’s a premium number and to ring back on the number you just gave me before disconnecting the call

  • Shanebradley96 Shane Bradley (@Shanebradley96) reported

    @virginmedia I order broadband and phone over the phone but the guy took my email address down wrong

  • amandaJdockery Amanda Dockery (@amandaJdockery) reported

    @virginmedia Find it absolutely disappointing that you have been ignoring my emails and especially that I am no longer a Media customer. I still have not received any refund cheques and also a reply concerning the refund for the services that you have charged for when shouldn't

  • ace2k7 AF. (@ace2k7) reported

    @virginmedia Hi, I did try the phone number yesterday and was told it would be resolved by today 12pm. It’s still not fixed and now the resolution date has changed to tomorrow. Is there anyway of finding out what is going on?? The line has been down for 40 hours now and WFH is impossible

  • VictoriaLeanne2 Vicky Harris (@VictoriaLeanne2) reported

    @virginmedia Absolutely shocking customer service! I’ve spent 30 mins talking to 2 people and still haven’t got the answer to the question i asked! I have NEVER experienced anything as bad as this yet you charge your customers astronomical amounts for your faulty services! 🤬