Virgin Media Outage Report in Bourne End, Buckinghamshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bourne End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bourne End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 24: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (7%)
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Phone (3%)
Live Outage Map Near Bourne End, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Slough, Bracknell, Reading, West Drayton, Wokingham, Amersham, Beaconsfield, Chesham, High Wycombe, Ashford, Uxbridge, Egham and Windsor.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| Bracknell |
Internet | |
| Slough |
Internet | |
| Slough |
Internet | |
| Reading |
Internet | |
| Reading |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bourne End, England
Latest outage, problems and issue reports in Bourne End and nearby locations:
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Robert Fitzmaurice
(@studiofitz) reported
from
Reading, England
@virginmedia Broadband issues not resolved RG1 despite app & text message to the contrary. Have run diagnostic test twice that does correctly report an active issue. Please clarify fix time.
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@ArnettCharlie @SpaQPR @virginmedia It’s a joke!!No customer loyalty
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Robert Fitzmaurice
(@studiofitz) reported
from
Reading, England
@virginmedia No, which is why I went to the problem of contacting you.
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pamela brown
(@pamelab74027553) reported
from
Bracknell, England
Yaaa final bill from Talk Talk is on its way I have wasted so much money and time with this rubbish company. I had no service from them now I am back with Virgin Media I was such a Clutx to of changed, as soon as that bill comes in and I pay I will be happy😊😊😊😊
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia Oh really well my plans to leave Virgin Media will happen. So if they were doing their job I wouldn’t need to be on Twitter. So let it get the attention then. As far as I am concern #virginmedia is incompetent. So pass that on to the complaint team as an inherent Dec risk.
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roger d
(@triniontherun) reported
from
Hillingdon, England
@virginmedia At the moment the answer is no as this complaint was logged since August 2018 & has been dragging on, my request was to call after 6pm. Never happen now I am being told that my services will be suspended. I can send you my acct detail via DM.
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Declan
(@walshi01) reported
from
Marlow Bottom, England
@virginmedia I will NOT cash the cheque and sum directed back to the account as I believe this is just a pro-rata amount due. Not compensation for lack of service or repayment of any kind
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Martin Anthony Tett
(@MATatBucks) reported
from
Amersham, England
@virginmedia The webchat has been unavailable last night and today. I told them about this and they acknowledged it did not work. Yodel are useless. I am desperate for my router to enable my WiFi. Really poor service all round.
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Loddon Brewery 🏉 🌹
(@Loddonbrewery) reported
from
Reading, England
@virginmedia Broadband/TV down. Had a text from you saying all is working, but it's not.
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David Wright
(@davidoff1706) reported
from
Hillingdon, England
@virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.
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Loddon Brewery 🏉 🌹
(@Loddonbrewery) reported
from
Reading, England
@virginmedia Not any more. There was an issue, all was meant to be fine at 6pm - but alas, here we are...
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Martin Anthony Tett
(@MATatBucks) reported
from
Amersham, England
@virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service
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Anna Muka
(@MukaAnna) reported
from
Hillingdon, England
@virginmedia I called customer services and they were able to help. Thank you 😊
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Martin Rowan
(@martinrowan) reported
from
Wokingham, England
@dowenb @highlight If you’re using Virgin Media cable then this isn’t the same technology as the rate adaptive technology used in ADSL and VDSL, so you don’t have a sync speed to monitor. One issue you can have with Cable can be an increase in latency especially under load.
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Lynne Arnett
(@laaqpr) reported
from
Hillingdon, England
@SpaQPR @virginmedia we’re still waiting for a customer service manager to reply been waiting since 28th February
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Gail Yeats
(@gizmopusskin) reported
from
Hillingdon, England
@SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga
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Declan
(@walshi01) reported
from
Marlow Bottom, England
@virginmedia But yet, you cannot call me to discuss! I find the benefit of hiding behind a system laughable. Particularly as it is your company who cannot log complaints, log a cancellation or fix a long term problem from which you had 20+ calls over many months. I have a pic library of my tv
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Martin Anthony Tett
(@MATatBucks) reported
from
Amersham, England
@virginmedia Also told that they don’t work on Sundays. I am very fed up. Terrible customer service.
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Vicky
(@vickyross06) reported
from
Hillingdon, England
@virginmedia been without broadband and TV since last night 😡 Rang up.... they said intermittent problems.... hmmm nah completely off since 19.30.
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DJ
(@Jefferz1980) reported
from
Egham, England
@virginmedia Well thanks for your help, well lack of it I can’t believe your company can’t even get a simple delivery right... oh well
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andreinavargas
(@AndreinaVargas) reported
@virginmedia What are you doing?? Internet is not working!! What is going on?!
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Stevie Bowes
(@Ste_CAFC) reported
A month now of being told by @virginmedia that an external engineer will be out at some point today to fix a fault outside my property in order for me to get broadband up and running. I've called multiple times regarding this issue, as no one turns up! @MoneyTelegraph
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Ash Preston
(@Biffash82) reported
@virginmedia is that **** the person behind Twitter doesn't even know there's a problem. What ever you reply with. We have already checked. No offence to u either. It's just the way it is
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Miriam
(@mimms1013) reported
@virginmedia Yes, everything's the same. (I have just removed sky sports, but the contract was on my account page before that.) VM agree that I'm not on a new contract, that's not the issue. It's that the system has created a new contract and put it on my account page for me to see!
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Grainne Ridge
(@About_Results) reported
@richie_rich77 My #virginmedia service has been off for 10 hours already today and not likely to be back before 22.00 - and apparently another scheduled maintenance day tomorrow. Hopeless for home working.
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Bob McGowan
(@BobMcDuck) reported
@virginmedia @MabelAlice1916 Hi, I'm Heather's son, this whole episode is having a negative impact on my mums health, it's gone on for far too long & the work needs completing as soon as possible, I'm a customer of yours too, & really unhappy with the way you're treating my mum.
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kittykat
(@katheri23524514) reported
@virginmedia what is happening? We have had intermittent service for weeks/months, always worse in the evening. Your link tells me everything is fine but it's not. Please sort it out.
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Kelly Bilgin
(@kelly_bilgin) reported
@LutzSchuler What is going on with your customer service? My father has tried to add a phone to his @virginmedia mobile account and you have: a) not activated the number, b) blocked him from making outgoing calls c) changed his account password without permission & refused a PAC?
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cheryl
(@cherylockerby) reported
from
Barry, Wales
@virginmedia I have an issue with some of my emails being returned undelivered and saying they are spam. This is causing me an issue. Can you help?
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Chris Charles
(@charliencfc) reported
@virginmedia once again you impact me, I cancelled a bundle/install, now getting threatening emails from O2 .... As VM failed to cancel my account as I was told it would be