Virgin Media Outage Report in Bourne End, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bourne End, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bourne End and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Bourne End, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: Reading, Slough, Amersham, Bracknell, Uxbridge, Rickmansworth, Chesham and Chinnor.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Reading |
TV | |
| Reading |
||
| Reading |
Wi-fi | |
| Slough |
Internet | |
| Reading |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bourne End, England
Latest outage, problems and issue reports in Bourne End and nearby locations:
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia Not helpful. Service checked no issues but still had to call this morning as on internet. Down again this afternoon. Spend more time working though the phone than using a load for internet service from virgin. What a waste of money.
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Pete
(@gonnella) reported
from
Woodley, England
@mattlintott @NetXL_dot_com Nice 👍🏻 got gig1 from @virginmedia but the upload is awful only 50mbit. Hope it gets increased to at least 100mbit soon.
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oluwa 🇳🇬
(@UrineMan) reported
from
Burnham, England
it should be illegal for virgin media to advertise their broadband as the fastest and most reliable. it’s absolutely ****
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Ultra Mugnus
(@mkn1ght) reported
from
Reading, England
@monstroso @virginmedia A problem we all have.
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A
(@ambreenfarooq15) reported
from
Reading, England
Virgin media is sooooooo ******* ****
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Squeakz
(@squeakz73) reported
from
Hillingdon, England
@virginmedia Well I'd advise that you cancel, give us our number back and money back! This is ridiculous!! Last time I spoke in Jan via Web chat, you said you'd never got a request from Vodaphone about our number! Vodaphone said they have requested though.
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I’m on M600 Fibre Broadband. On my account it says ‘our broadband doesn’t get quicker than this. You’re on our top tier broadband!’ If I got a Hub 4 and 1gb broadband, would that guarantee a stronger and faster WiFi network?
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Philip Furlong
(@PhilipFurlong2) reported
from
Wokingham, England
@virginmedia They say it's company policy and as it's with IT they can no longer help! 1 week and no further forward.
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Caryn Sinclair
(@ce141974) reported
from
Maidenhead, England
@virginmedia your customer service is beyond bad!! When making a complaint because I have no internet your representative desires to shout over me! I’ve been waiting 3 days!! Shocking!!!
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia I did all that yesterday. On the laptop that recorded a speed of 1.28mbps, when I put the Ethernet cable in, it was 254.99mbps. On the Apple TV, it went from 1.06 to 651. It’s not just these devices, these are the worst examples
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Greg Emmerson
(@gregemmerson_) reported
from
Reading, England
@virginmedia Completed the tests with the app, one room poor coverage
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6thdr
(@6thDr) reported
from
Wokingham, England
Today I finally changed my phone. Goodbye #virginmedia #virginmobile never again shall I have such awful customer service service.
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia I can't sign in as I no longer hold an account, your CS don't care and obviously fobbing me off and not raising complaints as requested, I will just pursue via FCA and/or trading standards.
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Craig R 🇹🇩🌹
(@craigr98_2016) reported
from
Hillingdon, England
@virginmedia I made a formal complaint against your company and was told 28 days I’d get a response - it’s been longer than that, what can we do to get my complaint moving?
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡
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Chris C
(@a3racer) reported
from
Wokingham, England
@virginmedia is there a fix time for the Virgin TV issue in the GU21 area? It’s been down now for over 24 hours! Will my account be credited with money that I have paid for no service?
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Yes I’ve done all that and it said the signal was weak. Pressed the button to optimise the WiFi or router or whatever it is and that didn’t work. Is it not the job of the router to emit a strong WiFi signal? All the devices trying to connect are modern and up to date.
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Andy Barr 🇬🇧🇪🇺
(@AndyBarr79) reported
from
Reading, England
@virginmedia Hi see first tweet in chain, I have been waiting on CS whom I called and raised a call back complaint request with before I tweeted my frustration
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
@virginmedia Good morning. Yes it’s an ongoing problem that isn’t going to go away on its own, it needs resolving please. I see that there is now a Hub 4 available, does that emit a stronger WiFi signal? And what about Booster Pods? I don’t live it a mansion, it’s just a normal 3 bed semi.
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gareth moore
(@gareth5274) reported
from
Maidenhead, England
@virginmedia any chance of any help, been phoning since Friday and still getting nowhere. Ta.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Gibbons
(@mgne71) reported
@VMO2News Nobody has notified me contract didn't start till end of Feb I agreed £110 per month on the contract with Virgin Media and you have never ripped me off in the past and you can't increase anything without giving me 30 days notice to allow me to cancel the current contract
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SahilF1
(@SahilF1Mclaren) reported
@virginmedia Hi PDe, it just came back this minute. Although it has been acting up the last 2 days too. I think it may be there is work in my area? Tho that's apparently not till 28th too. I'll get back to you if I encounter any more problems
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Jim
(@jameshooker) reported
@virginmedia How about complete outage every day?
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Brendan O'Keefe
(@okeefe_brendan) reported
@virginmedia down in the W12 area again. Fourth time in four weeks. Very frustrating when you are running a business from home.
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Danny Baker
(@dansbakes) reported
@virginmedia Hi please can you get in touch regarding the PPV boxing this weekend - still not working.
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Brad
(@bradleywilson9) reported
@jmnbetting & if you didn’t, @ virgin media & tell them to fix Julian’s wifi
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Graham Lyle
(@GrahamSLyle) reported
@virginmedia I've called,emailed logged complaints and even mailed your cex I'm at my wits end trying to get someone in the UK to fix my issues. I've been on to the contact centres for hours at a time can someone actually contact me to discuss
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Steve Froggatt RVM
(@FroggattSteve) reported
@virginmedia For me or the CEO ? I am doing this as a last resort, I’m paying and nobody is owning the issue, surly this doesn’t seem fair ? #virginmedia
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Stan
(@gooner_stan) reported
@2WB10 @virginmedia Sorry buddy I miss read and didn't realise you were trying to help am triggered right now 😢
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Stan
(@gooner_stan) reported
@2WB10 @virginmedia Would you like some links of forums where others are having problems?