Virgin Media Outage Report in Cuerdley, Warrington, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cuerdley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cuerdley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Cuerdley, Warrington, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Northwich, Ellesmere Port, Warrington, Wigan, Runcorn, Widnes, Prescot and Irlam.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
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| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV |
Community Discussion
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Virgin Media Issues Reports Near Cuerdley, England
Latest outage, problems and issue reports in Cuerdley and nearby locations:
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Elisa Narborough
(@elisanarbs) reported
from
Warrington, England
@virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere
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James Read
(@JamesRead78) reported
from
Wigan, England
@virginmedia need to chat with someone about lowering my bill £100 per month is getting ridiculous! Tried using the chat function on the app but it's not working
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@SkyHelpTeam I’m on Facebook Messenger and three times I appear to have been passed around to another agent, three time’s being asked to provide my name and info. Then get told someone will be with me. This is really poor customer service. Come back @virginmedia, all is forgiven.
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Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
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NYPD Blue
(@CRMann78) reported
from
Liverpool, England
@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Mark Robinson
(@markfrobi) reported
from
Atherton, England
@virginmedia your customer service is abysmal. I am fed up of chatting to a robot or someone in india repeatedly asking me the same questions and getting absolutely nowhere. 3 engineer visits, many phonecalls, online chats (some not even answered) and still got nowhere.
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Jacqueline Turner
(@turnerjaksquin) reported
from
Runcorn, England
@virginmedia Hmmmm thought that might get your attention. Still took you 2 hours to reply though 😡 You used to be the best customer service. Not anymore. 55 minutes is not acceptable.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too
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Jacqueline Turner
(@turnerjaksquin) reported
from
Runcorn, England
What a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Pereirinha
(@ProofPlains) reported
@virginmedia I last spoke with your faults team on the 11th of August after yet another of the so-called resolution dates came and went, but was told its only a P4 outage.
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Peter
(@Peter23193138) reported
@virginmedia Your product you combined it without telling us. we have contacted 02 on 3 separate occasions and each time reassured this was done. Even told to destroy card as all business was finished with them but they still want my money!!!! Help as we are going ti trading standards !!!!
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Jools Voice Over ♿️
(@JoolsVoiceOver) reported
@virginmedia Can you sort our speed out? Paying for 326 actually getting 30 Won't answer phone calls Can no longer do a test and book an engineer online No sign of the £25 you were supposed to give back to us Will be complaining about the service and expect a rebate for the months of no speed
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madie
(@madiehzl) reported
Honestly if anyone is ever looking for a broadband provider, NEVER go with @virginmedia. No wifi in any room by the same room as the router, no solution offered. Been promised a call back from managers three times, none of which happened. Been hung up on twice. Made two 1/
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Laura
(@IamLauraKo) reported
@virginmedia We’ve been having a lot of issues with your internet service over the past month. It is regularly cutting out for short amounts of time. Today has been more disruptive where it cut out for 30 mins (you had a status on your website saying you were aware).
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TOM
(@wrigs91) reported
@virginmedia Day three with no internet now!Was meant to be back on at 1210 according to the service checker and now that web page won’t load on any browser. Day three of losing out on business as well.Sure you’ve got an advert saying streaming is the future, I can’t do that can I!! Sort it!
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'Big Al' 🇺🇦
(@living_cheerful) reported
@virginmedia It is. Been going on for ages and no-one is supporting us as customers, just broken promises every time. It is beyond ridiculous now. We are thoroughly fed with it all. No calls back. No resolution.
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S.T.A.R Consultancy and Training Ltd
(@JangKayani) reported
@virginmedia For numerous months now and several conversations and tests with your organisation I have broadband dropping out, slow or buffering. You have cone out and checked but allegedly nothing is wrong. So ask me why am I paying for a service that is not being provided effectively.
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Helen Rogers
(@superhel7) reported
@virginmedia we want to stay with you as customers and want to suspend our contract for a few months whilst we can’t live in our property but instead we have been told no we have to cancel for a huge fee! Why don’t you want to keep your customers?
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StephenDillon
(@smdillon64) reported
@virginmedia my broadband at WN6 8BQ is not working!! Been on website you've acknowledged it's not working, but said wait 23 hrs and see what it's like, before possibly getting a technician out. I haven't got 23 hrs 🤯🤯 I need this for work, and need it working now