Virgin Media Outage Report in Cuerdley, Warrington, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Cuerdley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cuerdley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Cuerdley, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Wigan, Billinge Chapel End, Runcorn, Warrington, Northwich, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 19 hours ago |
|
Wigan
|
Wi-fi | 5 days ago |
|
Runcorn
|
Phone | 10 days ago |
|
St Helens
|
Internet | 11 days ago |
|
Warrington
|
Internet | 11 days ago |
|
Runcorn
|
Phone | 11 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cuerdley, England
Latest outage, problems and issue reports in Cuerdley and nearby locations:
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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Andy Daley (@AndyDaley) reported from Roby, England@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
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Phil Donoghue (@Phil_Donoghue1) reported from Leigh, England@virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kristina Hedges Justice4MohamudHassan (@KristinaHedges) reportedSo @virginmedia refuse to discuss my account with me as I couldn't immediately name the package I am on, even though I had all the other details and have been a customer for over 20 years. BYE THEN, WE ARE OFF TO SKY OR BT.
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Antony Wilson (@Azwilson) reported@virginmedia hi, I can’t get through to your car helpline, over an hours wait. I’ve received an email to say my bill is increasing, but I can cancel if not happy. Take this as a cancel request as of 2st March
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karen ann ivory (@67ives) reported@virginmedia Your status line states no issues in the area? I received a text message yesterday to say all resolved and yet today I have no internet again. I assume I will receive a refund for all the down time but more importantly when are you going to fix it!
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Shingly, Machine Spirit (@ShinglyGS) reported@virginmedia I'm in a queue as we speak, and have been for 4 hours. Please can you help me get this resolved?
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Luke Thomas (@Luke_Thomas9) reportedSo @virginmedia I’ve spent nearly 3hrs on the phone to be told 3 different things by 3 different people. Get told to go online only for that not to work either. Maybe your Twitter team can help instead?! Making it impossible to get what I pay for and now to complain 🤬
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Ian (@ianj_shaw) reportedHi @virginmedia I have been paying both @netflix and @virginmedia £11.99 a month for my subscription since last June. As I could not get any sense out of Virgin media customer services ref the billing I just blocked the payment to Netflix. 1of2
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Zexceil (@ZexceilXario) reported@virginmedia Thank you, second issue is a deposit that was meant to be returned due to cancellation, the documents was prepared by "Kaira Lawrence"
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Nicole Bloor (@NicoleBloor) reported@virginmedia The original complaint in writing was months ago and you keep sending the same letters. I've now logged a complaint with the ombudsman as per @virginmedia guidance
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Nick Hough (@nickghough) reported@virginmedia Your service is absolutely appalling. I have a billing error which you resolved yesterday after two hours on text. Now I have the same wrong bill again. No answer. No reply to text. Shockingly bad.
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Kristina Hedges Justice4MohamudHassan (@KristinaHedges) reported@virginmedia refusing to speak to us or allow us to speak to a superviser because I couldn't immediately name my package!!! Horrendous customer service.