Vodafone outages and service status in Hook, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Vodafone generated 0 outage signals in the last 24 hours around Hook, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours in Hook, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Hook, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 23: Problems at Vodafone
Vodafone is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Hook, England
The most recent Vodafone outage reports came from the following cities: Hammersmith, and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 15 days ago |
|
Hammersmith
|
Internet | 25 days ago |
|
Wandsworth
|
Internet | 1 month ago |
|
Hammersmith
|
Internet | 1 month ago |
|
Wandsworth
|
Phone | 1 month ago |
|
Hammersmith
|
Internet | 1 month ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports Near Hook, England
Latest outage, problems and issue reports in Hook and nearby locations:
-
Millie Coulter (@MillieCoulter) reported from Banstead, England@VodafoneUK hey. We’ve just switched to a new provider of broadband, will you automatically stop our payments to you once that’s live or do we need to cancel our direct debit?
-
John Watton (@jwatton) reported from Hounslow, England@VodafoneUK You see, Harriet, you sent me a code over text and I had no service. I just gave up as you need to understand I’ve now spent 4+ hours on this chatting, tweeting, going in store and it still isn’t back to normal.
-
Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@VodafoneUK I’ll give them a call. I’m just surprised that a new ‘upgrade’ contract will be £10 more a month than I’m currently paying. But the new same phone and overall package (data mins etc) is cheaper for a new customer. Why would I upgrade? Might as well just wait a couple more months.
-
Isidudla sabantu (@mast3rblack) reported from Hounslow, England@VodafoneUK - broadband down? Says "no Internet connection" but still works? What the hell is going on y'all 💀💀💀
-
Jade Sharp (@jadesharp1992) reported from Richmond, England@vodafoneuk hey guys, is there any chance that you will start to accept @starling_bank as a direct debit payment method, when taking out a Sim only contract with you? At the minute, it seems like you can’t use them. You just get errors all the time.
-
pauline lillie (@paulinelillie9) reported from Kingston upon Thames, England@Matthew_Wright @VodafoneUK Try Tesco never had a problem with them
-
jim kelly (@jimkel40) reported from Hammersmith, England@VodafoneUK when are you going to fix your website. I’m trying to give you more business but whenever I try to do an upgrade all I get is a sorry message that there is a technical issue
-
Lily (@lilyrocks) reported from Spelthorne District, England@VodafoneUK Have you fixed it yet? I want my Friday treat thingy 😤
-
Charlie Cassen (@charliecassen) reported from Wandsworth, England@VodafoneUK Hi, I was wondering what the best number would be to speak to a member of your customer service / sales team?
-
Paul Dolan (@the_dolans) reported from Ashtead, England@vodafoneuk I need to transfer my Apple Watch account to a new watch can you help?
-
-
Pia Kristmansson (@PiaKristmansson) reported from Richmond, England@VodafoneUK I have given two people my details already. I have spent so much time Saturday, Sunday and Monday trying to rectify this. I don't have more time or energy. Give me my money back. An an important occasion that can't be redeemed. I'll never use you or @vuecinemas again.
-
Joe Curtis (@jccurtis1) reported from Merton, England@VodafoneUK I spent more than hour on your chat service trying to stop you delivering a phone to an old address that I DID NOT enter when upgrading, was told it was changed and you STILL try to deliver to the old address. What is wrong with your customer service?
-
Soufian (@tonyjayfunk) reported from Richmond, EnglandHow is is possible to leave a client with no options whatsoever?? Worst telco I had to deal with @VodafoneUK @VodafoneCust @vodafonecom
-
David (@gingertrvlguru) reported from Lambeth, England@VodafoneUK @whatneildid The press release seems to indicate that Voda simply haven’t paid up (enough)… “All mobile operators will be able to access the London Underground WiFi, as well as BAI's neutral host mobile network, which can also be made available to the Emergency Services Network (ESN).”
-
adriana ennab (@adennab) reported from Hammersmith, England@VodafoneUK U're trying 2 charge me £1669.80 data usage in Sierra Leone I didn't use! I was there 50 minutes &didn't use my phone.Switched frm O2 years ago & remained vodaphone customer even tho there is no service in many places! Now this? I offer£40 good will off bill! Really??
-
Richard Coventry (@richardcoventry) reported from Hounslow, England@DrRixson @VodafoneUK This was on the mobile. Some problem with a mast, despite it not saying so I Voda's website. They told me to check the internet for updates - go figure!
-
Oliver Waller (@skulksaround) reported from Lambeth, England@VodafoneUK seems my internet has been down all day. Any news when it’ll be back up and running? SW9 London. #vodafone #internet #isp
-
Pudding (@no1snoopyfanuk) reported from Brentford, England@VodafoneUK Thanks Ray, however I now need to escalate this complaint. I've spent over 3.5 hours trying to resolve this amicably. I just need someone to close the account, confirm it's closed and stop hounding me for funds not owed. Could you provide a complaints email address please?
-
Ellie Lexie (@ellielexx) reported from Epsom and Ewell District, England@VodafoneUK cannot get your website to work… nothing clicks. You got problems?
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
-
Phasetwo⚡️ (@itsphasetwo) reported@VodafoneUK is allegedly providing illegal immigrants with SIM cards and possibly mobile phones, at the British Tax payers expense . A diabolical abuse of British natives . @RestoreBritain @reformparty_uk what are you going to do about companies who help to sink 🇬🇧?
-
Jane (@Jane82501718) reportedOh dear -it’s another stupid woman in charge @VodafoneUK
-
Daniel Wall (@dwall85) reported@ZiaYusufUK @VodafoneUK would be better placed to actually provide decent signal coverage to their legal UK paying customers which in my part of the world is shocking rather than indulge in this nonsense.
-
Vodafone Group (@VodafoneGroup) reported@priyeshpatil Hi Priyesh, we're sorry to hear this. You've reached out to our corporate account, unfortunately we're unable to handle customer enquiries like this here. If you are based in the UK, please reach out to @VodafoneUK on Facebook or Instagram, who will be happy to help.
-
Geoff Barton🇬🇷🇬🇧🇪🇺 (@GeoffBarton9) reported@djp4cm4n @VodafoneUK ******* idiot
-
Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
-
geoff (@VictorMeldrew17) reported@Lindstar24 @VodafoneUK are an abysmal, thieving mobile & internet provider who charge exorbitant rates for a very poor service. ANYONE who has an account with them should seek professional help immediately.
-
COASTER ADDICT (@COASTERADDICTWH) reported@OfficialRandL @VodafoneUK @PepsiUK Can you get free WiFi at readingif you are not a customer? Of Vida phone
-
Lebowski (@Lebowski_84) reported@djp4cm4n @VodafoneUK Binned them. No more vodaphone.. tbh the migrants will bin them when they realise they can’t get a signal anywhere in the uk.
-
Unhappy Customer 🤨 (@BeenDunOver) reported@Alexarmstrong @VodafoneUK if you are throwing around sim cards with free data, why can't you provide those who are currently homeless in the UK, those in data & network poverty UK? @10DowningStreet