3 (Three) Outage in Kidbrooke, Greater London, England

Consistently terrible customer service and support from @ThreeUK @ThreeUKSupport

@ThreeUKSupport I need to speak to someone in Customer services urgently! I’ve been expecting your call back since the 20th March and I’m still waiting 10 days later despite you promising a return call within 72 hours! Just when I thought #Three couldn’t get any worse!

@ThreeUK hi Three if you’re going to basically suspend customer service you should at least make sure your website works. I can’t change my plan to a sim only, either through the app or online. I’m cancelling my plan if you don’t get back to me today with this fixed.

@ThreeUK I need to speak to someone in Customer services urgently! I’ve been expecting your call back since the 20th March and I’m still waiting 10 days later despite you promising a return call within 72 hours! Just when I thought #Three couldn’t get any worse!

@ThreeUKSupport I had all the lights on the router. Devices showing as connected, Mac showed an IP address for connection, but there was no internet on any device. It resolved itself after about 10 minutes, the longest 10 minutes of my life! Seemed like the network dropped.

@ThreeUK You’re unable to block a stolen phone... your website is not secure. My friend is having a great deal of difficulty getting answers and support. @Ofcom

@ThreeUK your service is currently unable to block sims despite the fact a friends phone has been stolen. Thieves are continuing to use the phone and cause issues. Your website is also currently insecure. Please address these issues urgently. #threeUK

Same here talk about bad timeline lol @ThreeUK

So I can't pay my phone bill because the @ThreeUK site and app and phone number is down @ThreeUKSupport

@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.

@ThreeUKSupport Such a poor connection! So bad! Postcode SE4 thanks

@ThreeUK @ThreeUKSupport Outstanding customer service. Ordered your Huawei E557 with collections from your Wood Green store. Went there today they said it’s @ your Angel store. It’s not there either. Travelling when shouldn’t and now cannot work from home.

Shocking service from @ThreeUK. Online chat function was ace when trying to sell me something (a mobile broadband router to enable me to work from home before broadband is installed) and was assured it would be able to stream. Now using it, it can't. Can't just about load pages.

@Simonfp21 @ThreeUK I haven’t had one of those in such a long time, but then I’m never out early enough to get a McDonald’s breakfast anymore, so

@ThreeUK hi I’ve received post for a 3 account but the person named doesn’t live at my address can u help thanks

@ThreeUKSupport I can’t call or text. What an absolutely rubbish service I’m getting from 3!

@DanJay946 @EE @ThreeUK @giffgaff You know they use the O2 network. You’d get a better performance with them instead of giffgaff.

@DanJay946 @EE @ThreeUK I left them for that same reason mate. **** em off, Three are lying shit bags.

@taralawrence21 @Three_Is_Broken @ThreeUKSupport Yeah...leave @ThreeUK they are shit

@ThreeUKSupport Don’t ever contact my page. You personally closed my query and now @ThreeUK are refusing to assist me because of you, so **** off and don’t contact me again. Lying bigots.

@ThreeUKSupport THATS IS A STUPID ANSWR ! YOU ALWAYS HAVE THE SIGNAL BAR JESUS CHRIST !! But i can't make calls/ SMS / or data ! I'm sure but utter ridiculouse reply !!

@ThreeUK what's up with your 4g because it's incredibly slow

@ThreeUKSupport I can drop my postcode but the areas without signal are many. Samsung Galaxy J5 (2016)

@ZenofyMedia @lilsusie @henry_cuddles @EE @ThreeUK Idk how many times I need to say I don’t want sim only and want to be with an actual network 😭

@lilsusie @henry_cuddles @EE @ThreeUK It’s not a bad network! Just doesn’t do what I want

Hi @ThreeUK let’s have an honest chat about how bad your service has become in the last two years. Poor or no 4G coverage across most of central and west London. Five bars but no actual data connection. Coverage maps that are just made up!

@OliversSherbs @ThreeUKSupport They’ll blame your handset or sim and ignore the fact that their signal is virtually non existent in most of the country.

@ThreeUKSupport I was over charged ina number of occasions so I paced a cap on my account. However I continued to get overcharged (x7 the amount) and when I rang to double check you never placed a cap for me. Then reassured me that you won’t charge me and 4 days later I got charged anyway

@ThreeUK It looks like the massive **** of a service you guys are turning out!

@ThreeUK @theebillyporter @AdwoaAboah_ @LondonFashionWk @csm_news Lies! Doesn’t support 3G never mind four or five!

@ThreeUKSupport Round this area it seems consistently poor. Although more central locations in London like Bank, Moorgate etc I get average speeds of 50-80Mbs but here is shockingly slow, especially painful when you're data connection keeps dropping.

@ThreeUK worst network, Internet is very slow

When your wifi is down for planned engineering and you realise how crap your 4G signal is. @ThreeUK

@ThreeUKSupport Be honest, Have you ever tried to deal with the Three business department! Only open Monday to Friday 9-5! I’ve had some serious issues this year including having my line suspended on a Friday night in Greece & not being able to speak to anyone til Monday !!!

@ThreeUKSupport That’s fair enough but we’ve had this issue for over 6 months, no refunds & no explanation. No other networks are having these issues

@ThreeUKSupport Network wide issue confirmed that whole network for U.K. down.

@ThreeUK shocking customer service, no network again 5 times in less than 6 months

@ThreeUK @atmoorehead Literally, i dont even get 3g in london in all areas. Please fix your 3g and 4g first

@ThreeUK Be nice if I could actually get 3 or 4g. Signal has been terrible for ages.

@ThreeUKSupport Pretty much everywhere I go, my postcode is N16 5PF but it’s particularly bad around the Manor House, Angel, Kings Cross and Covent Garden areas .. my phone says I have full 4G and nothing loads. I have an iPhone XR 64GB .. I also pay £46 a month so really I expect it to work

@DjKeithP @ThreeUK Do a lot of WiFi any way so I have cut down on toping up my phone win win for me!!!....

@StevenKelly82 @ThreeUK It’s just so shit

@ThreeUK is down no internet from 10 am for all of UK and it has not let its customers know at all, no information on its website either. @VodafoneUK @EE please help @ThreeUK they are going to go bust soon. @BBCBreaking @Ofcom

@ThreeUKSupport I've already got an unresolved complaint regarding this which has boe been escalated to the Ombudsman.

@ThreeUK while waiting for 5g the 4g has gotten so slow in spots GPRS data would be faster...

@ThreeUK just to let you know ive managed to move away from your utterly useless service and by doing so got 5 other friends to move. Might not mean much to you but im happy with my result so far! @Three_Is_Broken

I'm sure @ThreeUK and @PayPalUK use save customer service handbook. Same old excuses.

@articeddie @JanetteMilligan @ThreeUKSupport @ThreeUK They are probably service update emails from @ThreeUK

@ThreeUK where do I send my WiFi bill to. . Not had any issue 3g/4g today so had to pay for BTwiFi. Thanks @Ofcom @BBCWatchdog @Three_Is_Broken

@ThreeUKSupport I restart my phone about 15 times a day and the signal just keeps dropping. It’s awful

@ThreeUKSupport Thanks. That has been the problem. Each time I've been told a credit has been applied, it hasn't (this will be the 4th time). Problem is when you have to wait for the next bill to see if it's actually been applied this time, if it isn't, it can't be applied until the next bill..

@ThreeUKSupport hi I cant seem to cancel add ons on my app or online please help

@ThreeUKSupport You could give me all the money back I have paid for such a shoddy service. It is unbelievable how you are still trading.

Consistently terrible customer service and support from @ThreeUK @ThreeUKSupport

@ThreeUKSupport absoloute joke of a system never using these again! Shambles

@ThreeUKSupport any problems with broadband no connection in Pembrokeshire today

@ThreeUKSupport 4g broadband no signal rebooted still nothing. Seeing increased reports of issues can you confirm there is an issue

All sorted now @ThreeUKSupport, bit gutted that no effort was made to keep me as a customer as ive decided to leave Three, but oh well.

@ThreeUKSupport first I have sport taken away, then social isolation, phone people they say we are lucky we have 4g. Then three have taken my signal away but don’t bother telling me. Can’t get hold of anyone but now my contract is useless

@ThreeUKSupport @Ofcom Can you please help, I've asked for a PAC code from Three the they are not issue it via the web, webchat, app or texting service. Surely this practice needs to be looked at.