3 (Three) Outage in Kidbrooke, Greater London, England

Paid $64AUD for my sister & i to have data in UK/EU on holiday with @PrepaidMs we get @ThreeUK but the data doesn't work at all. Not helpful when you haven't been to the place before & don't know where you're going & have no data/maps hotel wifi works but what about outside that.

@ThreeUKSupport @chelsduckw0rth Getting the same issue

Had to stand on my doorstep in my shortie pyjamas this morning helping my learning disabled neighbour pay her @ThreeUK bill, because the man said he'd cut her off rather than wait until her support worker can help. She hadn't paid because she's just spent two weeks in hospital.

What is the point of having lots of data if your coverage is so bad in LONDON 🤮 @ThreeUK

@ThreeUKSupport Okay sent me a text, which was successful. Seems the issue is either in Ireland, or my friend's phone. Thank you for your help.

@ThreeUKSupport Hi I'm trying to send a text from Croydon UK, to a British friend who is currently in Dublin. I'm being informed it's not being sent. How do I find what the issue is?

Quite unbelievably bad customer service from @ThreeUK tonight .. I’ve been a customer , a big customer to the tune of £1000s over at least 15 years and because I can’t remember one word , They can’t verify me ! Disgraceful

Hey @ThreeUK how is it that when you get to Stratford in London, where there is a major railway terminal, a large sports and events stadium, hotels and a big shopping centre there is never any service from your network? @LouisPWilliams @archiewilliams_

I’ve had enough of @threeuk **** signal

@ThreeUKSupport @DavieC82 Can you stop wasting our time with device restarts, it's clearly a major outage...

@ThreeUKSupport loads of people are tweeting at the same time that your network is down in various locations and you need to queue to visit the service status page. Can you confirm if there's a nationwide outage? Its looking silly that you're denying it.

@Riggers_23 @ThreeUKSupport My 5G router is dead in London, there's a queue just to look at the service status page and they don't seem to be acknowledging this might be a problem...

@magicalmouse @ThreeUKSupport @proudly_ed My 5G router refuses to connect to the internet in London and there's a queue to visit your service status webpage (which says there's no issue) - are you sure you're not aware of anything?!

Still waiting for @ThreeUK to produce an E Sim so I can use my Apple Watch that I bought in may 2021. Avoid three network they are ****

@ThreeUKSupport Ever since 5G, I’m not getting cell phone service in my apartment. Is this normal?

@ThreeUKSupport Hi @ThreeUKSupport, the problem isn't everywhere. It is a problem is specific places.

@AhmedMMahbub @ThreeUK This is what happens when companies like @ThreeUK put cost saving before customer service. They have outsourced call centre in India who ask ridiculous questions that do not make sense. There is no real attempt to solve the problem. Just a merry-go-round from 1 person to another.

@AhmedMMahbub @ThreeUK I spoke to @ThreeUKSupport on webchat this morning - same terrible experience of when I talked to them on the phone. They want to know the post codes of where I have network problems. How would I know the post codes of random places? It was a waste of time.

Since I reported the problem, I was advised by @ThreeUK that a complaint has been raised which is another way of kicking it into the long grass. I should not have to pay if I am getting no coverage in so many areas which is a real problem for me.

My experience of @ThreeUKSupport has been terrible. A call centre in India picks up my calls. The customer service operatives do not know the areas in London where I have no network coverage. They ask for post codes which is nonsense really. Overall terrible experience.

@ThreeUKSupport Hi. I think so. I would like to add a daily European use service. How do I do that ?

@ThreeUK I got a notification for this new Three Game service and now it's downloaded three games to my phone without my permission. How do I cancel this?

@ThreeUKSupport Pay monthly. I’ve tried raising a complaint but they think it’s an issue with my phone.

@ThreeUK what's the crack with your network these last few days. My 4g hub is slower than my old dial up internet was. Same with our phones!

@ThreeUKSupport Hi, got slow 4G at BA17DH. Please can you check what’s going on?

@ThreeUKSupport In the shop they said raise the complaint on-line won’t help as I don’t have an account!, I didn’t need an account to purchase the item !!

@ThreeUKSupport I can't login using the app I have no service. I've tried logging in using a browser it just keeps trying to get me to register the number, then tells me it's already registered. I've had the number for years.

@ThreeUK Your network sucks 🙄

@ThreeUKSupport Over the phone around 6-8weeks ago but I have been with your company for over 10years , not anymore I’m afraid I really think this is shocking service I was not told before agreeing

@Shadowcatuk @ThreeUKSupport Should do what other ppl like myself have done, buy the phone or device outright if possible or on a payment plan service like AfterPay, Klarna and pay for the device over 12m or more and get a really cheap SIM Only either on Three or on their sister service SMARTY?