BT (British Telecom) Outage Report in Surrey, England

Problems in the last 24 hours in Surrey, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Surrey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

• Internet (63%)
• Wi-fi (15%)
• E-mail (7%)
• Total Blackout (7%)
• Phone (7%)
• TV (1%)

Live Outage Map Near Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Croydon, Crawley, Mitcham, Sutton, Dorking, Carshalton, Guildford, Purley, Chertsey, Redhill, Kingston upon Thames, Thornton Heath, Wallington, Coulsdon, and Woking.

City	Problem Type	Report Time
Croydon	Internet	21 hours ago
Croydon	Wi-fi	1 day ago
Croydon	Internet	2 days ago
Croydon	Internet	3 days ago
Crawley	E-mail	3 days ago
Crawley	Internet	5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Surrey, England

Latest outage, problems and issue reports in Surrey and nearby locations:

• 
  Jon Ellacott (@jonellacottCPFC) reported 3 minutes ago from Croydon, England

  @btsport @WWEUK Awful decision!!!

• 
  Emma Leon (@emmasleon) reported 3 minutes ago from Lambeth, England

  @bt_uk never have I been treated so badly by a company, especially after you've compromised my security! I don't need abusive phone calls on top of the worst customer service full of contradictory information each time and at least a 40 minute wait each time I call you. Rude

• 
  Banquet Records (@BanquetRecords) reported 8 minutes ago from Kingston upon Thames, England

  it seems anyone with @bt_uk as an internet provider can’t access our site at the moment. unfortunately, we’re with BT too, so please be patient as we too can’t get onto the server until the problem is fixed. brb

• 
  Martin Bamford (@martinbamford) reported 9 minutes ago from Cranleigh, England

  I’m completely stuck. @btbusinesscare can’t even accept my report of a line fault because I’m not named on the account. Both people who are named are out of contact for the foreseeable. Have come home to use Internet here for a bit, but not having it at work is a serious problem.

• 
  RAdams (@RAAdams96) reported 10 minutes ago from Epsom and Ewell District, England

  @SpeedwayGP @btsport @nigelpearson @Kelvin_Tatum FFS.... DO NOT and I repeat DO NOT have a GP on this track. Crap track. #SpeedwayOfNations

• 
  Laura Holland (@LauraHolland) reported 10 minutes ago from Lambeth, England

  @pjgrenyer @bt_uk Apparently the cancellation request on my old account never went through 🙄

• 
  Phil Swallow Photography (@philswallowpics) reported 14 minutes ago from Croydon, England

  Not quite one week in but I can wholeheartedly support @bt_uk Whole Home WiFi! 👏🏻👏🏻

• 
  c2chiropractic (@c2chiropractic) reported 16 minutes ago from Merton, England

  @bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

• 
  Maria Cook 🌈✈️🎭 (@AutyWarriorMum) reported 17 minutes ago from Crawley, England

  Oh the irony @bt_uk .....When you see a friend on another social media platform say they’ve been hanging on the phone for 75 mins to you to try and speak to someone about a recent installation issue.... SEVENTY FIVE minutes.....!! They’re not on Twitter, but they need assistance!

• 
  Adam Matthews (@AdsMatthews) reported 18 minutes ago from Lambeth, England

  @EbsChebs @btsport @btsportcricket @englandcricket @cabmanglyn @mike_soupy @chinner31 @marcvaughan1980 @KevGiddins Still with phone in hand. Never without it

• 
  RAdams (@RAAdams96) reported 22 minutes ago from Epsom and Ewell District, England

  @SpeedwayEuro Time to find a more reliable TV partner to showcase your events as @Eurosport seem to treat it with contempt as on more than one occasion they have cut in late and missed races. @SkySports or @btsport would be a better partner. #LetsMakeSpeedway

• 
  Max Sammarco (@maxsammarco) reported 30 minutes ago from Lambeth, England

  @btbusinesscare Also I logged a complaint, on your website says Someone should contact me in 14 days. I am still waiting. It is sad for the amount if money I give you on a monthly basis, you are not meet half od expectations you set.

• 
  Laura Holland (@LauraHolland) reported 32 minutes ago from Lambeth, England

  @Team_Mark @bt_uk On their online chat at the mo, so the cancellation request on my old account never went through, a super helpful human called Hrishi is helping me out

• 
  Siobhainis (@Siobhainis1) reported 37 minutes ago from Croydon, England

  @btbusinesscare so no phone lines for us this miring thanks BT yes brilliant customer care !!!!!not

• 
  Iain (@Skiddles1985) reported 37 minutes ago from Crawley, England

  @natalie_17 @chrisjfrev @RichJLaverty @SheKicksdotnet @btsport @BarclaysFAWSL Competitions. Whilst this weekend is not an official blackout weekend, the EFL TV deal will probably still include a 3pm blackout, hence you don’t see EFL games televised on Saturdays at 3pm in international breaks. (Best guess)

• 
  jamesyred (@jamesyred) reported 38 minutes ago from Redhill, England

  @btsport monthly costs gone up by 50% so had to cancel monthly plan. @SkySports all the way now

• 
  Siobhainis (@Siobhainis1) reported 47 minutes ago from Croydon, England

  @btbusinesscare They can't help I am told to wait for a call back and all this time loosing business because I have no phone lines #poorcustomerservice

• 
  RAdams (@RAAdams96) reported 53 minutes ago from Epsom and Ewell District, England

  @btsport @SpeedwayGP What a Crock of Shit the #SpeedwayOfNations is.... Ref a complete 🔔🔚 15 minutes to complete 1 bloody race. Absolute Joke

• 
  Martin Bamford (@martinbamford) reported 55 minutes ago from Cranleigh, England

  And once again, @btbusinesscare won’t talk to me as apparently I’m not named on the account! This despite my name being added last time we had a problem. Head. Desk. Bang.

• 
  Jonny (@Jonny93715061) reported 58 minutes ago from Croydon, England

  @btsport @btsportfootball & @BBCSport no final score programme no BT Sport football update programme just cos it’s not @premierleague HANG YOUR HEADS IN SHAME! It’s discriminatory behaviour towards lower level football! Honest to God! #CAFC

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fatzdomingo (@fatzdomingo) reported 4 minutes ago

  @bt_uk Problem in my entire G32 area now. We watched it creep over various Post Codes and work it’s way towards us. No advance warning there may be issues later on, you just disconnected us all at the exchange.

• 
  Sam Millen (@sammillen) reported 5 minutes ago

  @marcrandell @bt_uk Looks more like an issue with the game or console, rather than your internet.

• 
  Nick Cox (@nick2958) reported 17 minutes ago

  @bt_uk I’m awaiting for a reply from 2nd line support to several emails to an issue with BT WholeHome. Please advise how I can escalate this.

• 
  Mel (@SeballosTV) reported 21 minutes ago

  It seems pathetic, it’s just talking about a game but YouTube’s had such a huge impact on me. Never did i think this would give me platforms like BTSport & BBC News to campaign against things i really care about. For the first time in my life i can really say im proud of myself

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿Danny🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Danjm1987) reported 22 minutes ago

  @bt_uk issues in eastend of Glasgow. Net not working. Website says no issues even though 100s of people are having issues with it 👍

• 
  Denise Lesley (@deniselesleyeco) reported 23 minutes ago

  @btbusinesscare We still don’t have an incoming call service what on earth are you doing to resolve this?????? Had a couple of “courtesy calls” today but STILL NO RESOLUTION!!!

• 
  SidricIvo (@IvoSidric) reported 23 minutes ago

  @bt_uk This number was a waste of time. I got a voice message saying I need to send a message and give my landline number. I DON'T HAVE A LANDLINE NUMBER. Fibre now down for 7 days. You are taking the definition of CBA to whole new levels.

• 
  Liana Scientia (@pawncrackers) reported 25 minutes ago

  @bt_uk I have been having very very bad Internet issues today. 12-13 drops. Been offline for over 45 mins. BH1 area. Line rented via @SkyHelpTeam. Please help.

• 
  Joy Lawley (@Lostwithoutyoui) reported 26 minutes ago

  @bt_uk Hi, that doesn't answer my question. Why are you not adopting the online portal it is safe and secure? It saves a whole heap of time and money. Please help to make life simpler.

• 
  nigel murphy (@NMurphy711) reported 31 minutes ago

  @bt_uk Hi BT, received a message yesterday saying my service was going Digital but this morning my broadband still isn’t working ( help ) please post code is CB41YZ