BT (British Telecom)

BT (British Telecom) Outage Report in Sunbury-on-Thames, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sunbury-on-Thames, Surrey, England 11/30/2025 17:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Wembley, Hounslow, Greenford, Hammersmith, Southall, Slough, Staines, Paddington, Mitcham, Hampstead, Kensington, Camden Town, Guildford and Brentford.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomLondon Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • adekoya_k MISS OLUBUNMI (@adekoya_k) reported from London, England

    @bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • NicoSCMP Nick Atkin (@NicoSCMP) reported from London, England

    Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @didithitthespot @btsport @Arsenal I dunno mate and now I feel bad

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    @bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February

  • AbzManfredo Scofield (@AbzManfredo) reported from Kensington, England

    @bt_uk my internet is down need help asap

  • ADMunro Alex Munro (@ADMunro) reported from Esher, England

    @btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • ChrisElson11 Chris Elson (@ChrisElson11) reported from Guildford, England

    @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • SabineDreibe Sabīne (@SabineDreibe) reported from Paddington, England

    @bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • profmyster21 Abbi (@profmyster21) reported from London, England

    @bt_uk Is the wifi down in SE6???

  • kutanural Kutan URAL (@kutanural) reported from Hounslow, England

    @bt_uk my wifi is down for about an hour.. what's the issue?

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ClappaThe KappaTheClappa (@ClappaThe) reported

    @bt_uk Why is BT internet is slow?

  • omfgzzoe 🦦 zoE :f (@omfgzzoe) reported

    @bt_uk imagine if ur internet service actually worked and didnt lag or cut out every 5 minutes its not annoying at all and im not paying a small fortune for it to work??? SORT IT OUT IM SICK OF CALLING UR SHITTY HELPLINE

  • pollyprescott Polly Prescott (@pollyprescott) reported

    Oh @bt_uk I have had some of the worst service from you in the last couple of weeks. Topped of by no internet when I'm working from home. Mini hub promised today, email to say it's coming tomorrow. Absolute joke. I'm losing pay and you don't seem to care

  • AdzWhitcombe Adam (@AdzWhitcombe) reported

    @bt_uk why are you offering people speeds between 50-70mbps down my road but you’ve reduced my speed and only offer me up to 30?! Reduced service and speed is very poor. Poor service.

  • fidor98 Fido (@fidor98) reported

    @bt_uk We can't get an order reference number until the line is active to create an order. That's what we've been told by your company. And we cant communicate with openreach to make them make the line active withiut going through a service provider.

  • evecong 江伊芙 (@evecong) reported

    @bt_uk That is not the case whatsoever. I had an arranged call scheduled for callback by a manager regarding my complaint, no one called me. And that was before any tweet was made. Please go into the previous dm’s.

  • Topher_McGuire Christopher McGuire (@Topher_McGuire) reported

    @bt_uk DO NOT DO IT HONESTLY. Iv had problems in the past with customer service inc sky and virgin but these guys are jokers worst iv experienced. Many mis sold deals and many hours wasted hanging on and not even ended up with a resolution

  • pentregardensCf PentreGardens (@pentregardensCf) reported

    @bt_uk disconnected our service, closed our account today for missed payment to then say oops we're sorry we made a mistake but can't restore your Internet for 14 days! Christmas week? A 4g hub arriving from you tomorrow to cover xmas period but would prefer the issue resolved!

  • evecong 江伊芙 (@evecong) reported

    @bt_uk It was in your system for my callback as it was set to high priority. Check again, it was there. Your customer service has been beyond terrible.

  • JRosenblum1989 ג'ונתן 🇮🇱🕎✡️ (@JRosenblum1989) reported

    Anyone else got @bt_uk Broadband and having constant problems with @SkyUK @skytv ? I have to reset all the Q boxes daily! £80 a month for TV that only works when it wants to is extortionate! Cust Serv are about as helpful as a chocolate tea pot! Cancelling my DD until it’s sorted