BT (British Telecom)

BT (British Telecom) Outage Report in Sunbury-on-Thames, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sunbury-on-Thames, Surrey, England 11/28/2025 00:00

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Hammersmith, Southall, Slough, Staines, Paddington, Mitcham, Hampstead, Kensington, Camden Town, Wembley, Guildford, Hounslow, Brentford and Ealing.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomSouthall Internet

Community Discussion

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BT (British Telecom) Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • RednWhiteJames GunnersAssemble (@RednWhiteJames) reported from Epsom and Ewell District, England

    @bt_uk I am livid. Absolutely Livid with your service right now

  • anton_georgiou Cllr Anton Georgiou 🔶 (@anton_georgiou) reported from Brentford, England

    My 84 year old grandmother has not had a working landline since 29th May. She has not been able to make or receive calls. @bt_uk are aware of the issues and despite welfare concerns seem unwilling to urgently resolve the problem. Very poor customer service!!

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.

  • londonsnewbie Livvy (@londonsnewbie) reported from Hounslow, England

    @btbusinesscare been asked to dm you with my account number, regarding an issue- please help

  • millykr Milly Kenny-Ryder (@millykr) reported from Merton, England

    @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

  • JIGGYJAMMER JIGGYJAMMER (@JIGGYJAMMER) reported from Epsom and Ewell District, England

    @daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @bt_uk hi BT we haven’t had reliable internet for days. It’s been cutting in and out a few times a day for weeks and now it’s just gone. The hub cycles between orange and purple lights. Despite complaining, nothing is being done till the 12th. I need reliable WiFi to work. Help??

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    Disappointed with #BT #Broadband speeds @BTCare . Been monitoring for some time and speeds are dropping. I have been a loyal BT customer for some years but seriously looking around to change provider. Original contract was for 70mbs speeds, now barely getting 30mbs. #poor

  • kiekyobadeo KX (@kiekyobadeo) reported from London, England

    For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.

  • Kass1411 Kass (@Kass1411) reported from Paddington, England

    @btsport what's happened to the commentary volume all I can hear is the make believe fan chants. Is this a technical issue

  • peter33266430 peter (@peter33266430) reported from Slough, England

    @btsport it’s come to a point we’re it is becoming to expensive to watch Bt sport for me , and time to cancel my Bt sport football , it’s a shame really, how people afford it , is beyond me.

  • KristinaWallen Kristina Wallen (@KristinaWallen) reported from Richmond, England

    @BTCare what a shoddy rubbish service you are @DunlopPhoto - just simple internet connection from 19th March ?? Goodness me how rubbish can you be? We have businesses to run @HARPwallen #simplyrubbish

  • SUKHTHIND Sukh Thind (@SUKHTHIND) reported from Hounslow, England

    @bt_uk I have been checking the speed thru BT app, it says I have no issues, I am getting 62mbs, but everytime I check with independent speed Checker (SpeedTest), they have continually been coming in at around 30mbs. Sorry but you will check speed into property but not from router!

  • JezzaTrev Jeremy Trevathan (@JezzaTrev) reported from Hammersmith, England

    Why is my broadband not working in West London @bt_uk?

  • WimperisDesigns Niamh Wimperis (@WimperisDesigns) reported from Hammersmith, England

    @bt_uk Hi Rita, we’ve already done that, on the 7th. They detected a fault, and said the estimate fix date is the 12th. That’s an unacceptable timeline, and too long to go without any WiFi.

  • simonphipps simon phipps (@simonphipps) reported from Camden Town, England

    Another week of appalling service from @bt_uk came out tues to fix slow connection but instead broke connection 4 days later no fix no explanation!! #noservice #nocare

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk we’ve just had the second engineer round to try and sort out our internet and it’s still not working. Every time I call no one has a solution. How do I get this fixed!?

  • edwardkellow Edward Kellow (@edwardkellow) reported from Paddington, England

    @bt_uk #btinternet my internet connection is down although phone is ok. Can you help please?

  • Elliottrawstron Elliott Rawstron (@Elliottrawstron) reported from Wandsworth, England

    @bt_uk Why would we want bad internet speed spread across a wider area. The reason we have it is to get internet across a wider area at good speeds

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • agentrascal Rascal (@agentrascal) reported

    @bt_uk Connection down again. Been down since 6pm. What a nightmare when trying to work.

  • CharlotteKatyF Charlotte Fehrmann (@CharlotteKatyF) reported

    @bt_uk Can you help as open reach are not replying and the water is still pouring out

  • maxkinnings Max Kinnings (@maxkinnings) reported

    Abysmal customer service from @bt_uk. Having booked a line upgrade, my broadband was cut off by mistake yesterday and they can’t reconnect for TWELVE days. I’m currently working from home. Or meant to be. BT sucks.

  • Anup_Shr anup sharma (@Anup_Shr) reported

    @bt_uk There is no internet on my street as something wrong with the fibre box. Postcode SL37TN. Why can't you send an emergency engineer to repair this asap as the whole street is without internet during exam times.horrible service breaking a working internet unnecessarily.

  • jatroa Jatroa 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jatroa) reported

    @bt_uk The complaint is that an Openreach employee came onto my land to mend somebody else's faulty line. When he left my line was faulty, the other person's was fine. Neither BT,or OPENREACH will check the work he did and mend my line.

  • Fletchmeister81 Darrell fletcher (@Fletchmeister81) reported

    @ee really not happy ive been without wifi discs for over a week now @bt_uk say theres a 3 year warranty and say you must replace them, tomorrow i will be calling to cancel my full fibre as its still in 14 days and will cancel all contracts in november no more money from me

  • nickthebubble78 Nick Bubble (@nickthebubble78) reported

    @bt_uk broadband issues in N13 area apparently not being fixed until 1 June? This can’t be right! More information is needed please

  • murra_laura Laura Patricia Murra (@murra_laura) reported

    @bt_uk @bt_uk I was meant to be connected to BT Broadband by midnight yesterday to then phone in this morning and be told my service isn’t starting until the 24th due to issues with open reach!I’m now without broadband and have work from home to do!!!

  • _luugah_ ryeineken (@_luugah_) reported

    @CarbonCycleKate @bt_uk Out down at barrow in furness too

  • sax_plays Samuel Plays Sax (@sax_plays) reported

    @bt_uk still my mum has no digital voice and therefore no landline. I call to get told the case is stuck in a system . Well get it unstuck. Disgusted an 80year old is left vulnerable with no ways of communication. Send this complaint to the chief exec and get it fixed . PLEASE!