BT (British Telecom)

BT (British Telecom) Outage Report in Sunbury-on-Thames, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Sunbury-on-Thames, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Sunbury-on-Thames, Surrey, England 12/04/2025 13:15

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Sunbury-on-Thames, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Hammersmith, London, West Drayton, Greater London, Camden Town, Hampstead, Wembley, Guildford, Wandsworth, Hounslow, Feltham, Southall, Ruislip, Greenford and Slough.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomWest Drayton Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

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BT (British Telecom) Issues Reports Near Sunbury-on-Thames, England

Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • VixThatRuns Vix (@VixThatRuns) reported from Redhill, England

    @BrydonN2 @bt_uk Wow thats poor

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • SabineDreibe Sabīne (@SabineDreibe) reported from Paddington, England

    @bt_uk still no internet at W2 .. left with no connection, forced to use my mobile phone data in order to do work .. who’s going to compensate the extra charge I will have to pay to my mobile data provider due to your service being down?

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

  • am_on_the_fence jrachw (@am_on_the_fence) reported from Richmond, England

    @bt_uk fault diagnosed saying "expected fix by 1.45" .. supposed to be working at home but can't do anything. No sign of any engineers anywhere. Can you update . Tw12 2 postcode

  • iiLorraine Lorraine Maunder 🌸 (@iiLorraine) reported from Windsor, England

    @bt_uk internet been exceptionally slow or even down all weekend…so frustrating!

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • philmcraig Phil Craig (@philmcraig) reported from Richmond, England

    @bt_uk finding it impossible to speak to anyone today - it’s on behalf of my mother in law who doesn’t understand the new package and equipment you say she has ordered - tho she says she never did! Can we DM about it please?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ArcyDarcy5 John D’Arcy (@ArcyDarcy5) reported

    @bt_uk No….I was having trouble yesterday and saw the message you posted about some disruption. So I assumed you were on it.

  • NicholasPrime7 Prime (@NicholasPrime7) reported

    My Internet is down and the earliest time a engineer can get sent to me is Thursday. How is my partner meant to work for the NHS at home when there’s no internet @bt_uk !!!

  • frankensteirer yoo hoo (@frankensteirer) reported

    @bt_uk Why do we have to pay for 100mb 1gb down £60 yet cityfibre and a few others is 1gb up 1gb down and costs from £30?

  • AdamPrtn Adam (@AdamPrtn) reported

    Fantastic (sarcasm) service from @O2 today... Ask for a replacement sim, their automated system then cancels my current "working" sim before it's even been delivered. Great. Thanks for leaving me without a phone for 3-5 days there... Time to switch to @bt_uk for mobile too?

  • LyndaSinclair36 Lynda Sinclair (@LyndaSinclair36) reported

    @bt_uk what is happening with the outage in Wokingham??? What's caused it and the estimate for fixing has been increased by 24hrs! Off since 3pm and now not expected fixing till 6pm tomorrow?

  • ftenp5 George (@ftenp5) reported

    @bt_uk I have just called your contact centre and was completely misinformed about the price and packages just so you could get me to sign up for another 24 months. Absolutely fuming that I now have to ring you back tomorrow to cancel after being misold a service.

  • theAngusT Angus Thomson (@theAngusT) reported

    So, if you have serious perseverance & ACTUALLY get through to a human being @bt_uk discuss your issue & get a call back. The call back comes and the manager on that call back puts the phone down on you as he’s getting agitated! Hope that was recorded for training purposes #FAIL

  • frankensteirer yoo hoo (@frankensteirer) reported

    @bt_uk Why are we stopping far behind other countries anyway? We've got the odd few bragging about being on 1gb down a pathetic 100mb up yet other countries are above 10gb in some areas!

  • BigAlHiggs Alexander Higgins (@BigAlHiggs) reported

    @bt_uk still having problems with my account, but have to say your customer service is the best I have encountered in years. Credit where credit is due, they are a delight to deal with. Wish I could nominate Michelle for an award.

  • andymcfIy a (@andymcfIy) reported

    Had a dream it was Wednesday night, the final is on. I’m walking down a street, each window open and lit by each TV displaying the game on BTsport, the further I walked the more they scored, ended up 5-0 until I woke up with sweat running down my face and a sharp pain in my chest