BT (British Telecom) Outage in Hassocks, West Sussex, England

Congrats @bt_uk - you really are spectacularly inept! I’ve played nicely, waited patiently and spent hours on your chat function trying to resolve an issue. You’ve even closed the complaint (after taking no action!) I now have to resort to this. #customerservice #epicfail #bt

@bt_uk help! How can I cancel my grandads by sports subscription?! There’s nothing on your website to help me with this! #frustrated

@bt_uk hey guys - my internet is dropping out often again. The router seems to be ok after running thru the no connection help a couple of times. I’m not at home often so not sure what total downtime is but it’s been out each time I’ve come home from work.

@SteTudor123 Any city fan that subscribes to @btsport is an idiot

@bt_uk hi friends! My home hub 2 drops out at random intervals. Turning off & on again works & so does restarting thru the hub manager. Any ideas? No issues before last month - it’s about a year old I think.

@bt_uk I can’t dm the account number as I don’t know it, it’s a holiday let that I’m having to stay in due issues at my normal place

@bt_uk had text saying BT email account compromised. Hours on chat and email account now not on main account. Please help urgently

@DavidGArnold @bt_uk Goodness! 👏 What a palaver tho! We've been in your position and feel your pain. We left BT in a uff many years ago, cause they were pants, vowed never to return (you could add that to the end of your play)! They're all sneaky buggers to be honest. WE WANT THE WHOLE BANANA!!🍌

Hi @btsport I need to cancel my subscription, but your online facility NEVER works. Could someone please contact me?

@bt_uk day 17 no internet /broadband thanks bt/openreach promised week on week now say 29 th 5weeks without service they disconnected on 27/11 worst service provider award goes to bt/openreach

@BBCMOTD This commentary on @btsport is unbelievable! Every 2 seconds how bad BMG are interspersed with how brilliant RM are. Just shut up! Going on and on... 😩

@bt_uk My elderly parents are in YO10 5AD and haven’t been able to get on line since yesterday, trying to find out if there’s a problem in the area, can you help please?

Shocking service from @bt_uk who only appear to have one call out of many on their system. No TV working for 29 month

@btsport app not working 😡😡😡

Thank Christ we haven’t got that crap BT Sport fake crowd noise on the app. #Btsport #lfc

@bt_uk Hello, myself and 4 neighbours have all lost our WiFi since a BT technician did some work at a neighbour’s this morning. We’re told it’ll be 16 DAYS before we get our internet back. I’m not even a BT customer - but please can you help as we’re all working at home?

@bt_uk Just that you know, it’s a hotel business and this issue really needs to be fixed today. Customers are getting angry, as you can imagine. Who’s goi g to pay for the damage of bad reviews? Please, consider reporting this to someone who could fix the WiFi connection.

@bt_uk The problem is with the WiFi. @MarthaHaworth4 is the BT user.

@bt_uk I’m having troubles with the WiFi connection in this postcode: BN1 2LJ (Brighton) Can you please confirm the kind of problem and when can it be solved? Are you switching to 5G?

@btsport #ATAPSG are there worse pundits available than Rio and Hoddle #terrible

Why would I want to listen to two Ausies commentate on the Ashes coverage? @btsport poor decision! #Ashes2021

@bt_uk 'Let the guys know that you have been referred from Trustpilot when you get in touch'. Perhaps I can get some customer service now?

@bt_uk you have not read my message we have NO INTERNET 2 weeks on-or phone -- so it cannot be reported online as you suggest -- NORTHUMBERLAND --HELP -PLEASE

@bt_uk is the live chat option down?

@bt_uk I really hope you fix my Internet troubles today. My partner who handles the account had to go to her parents to WFH. I'm back at work on Friday. I need this fixed. And I need to primarily know if its just me or if others around the Durham area are affected.

@bt_uk Could you explain how Co2 is bad please? It makes up 0.04% of the earths atmosphere .

@bt_uk @AHHPrendergast Sadly Anna, the problem you face here is BT's flagrant misuse of 'Wi-Fi'. Whether you have a fixed line or a Mobile Dongle, Wi-Fi guarantees are irrelevant. Wi-Fi coverage is an entirely separate thing to the broadband speed. If your parents are at the end of the copper line, 1/2

@bt_uk brilliant service from BT. New customer. They don't order a hub for my new installation (which is today) then keep me on hold for an hour this morning. Is this what I signed up for? I didn't think anyone could be worse than Virgin.

@bt_uk I e-mailed BT and Openreach CEO offices Monday lunchtime and engineer is here now setting up the line. Thanks for trying to help.

@65brighty @btsport @SkySports Mores the pity then, we used to get proper coverage, this is awful