EE Outage in Thames Ditton, Surrey, England

@I_like @EE Indeed - it was was a horrible experience. I felt like I had to justify to the caller why I’d left negative feedback. The first I said was I didn’t want to have the call. 😐

Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

@EE Why am I still receiving letters threatening someone who doesn’t exist at my address with debt collectors? I have contacted EE five times about this and today your customer service advisor couldn’t explain and then cut me off. Appalling customer service!

@EE But I’m expected to carry on paying for a poor service?

@VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

@EE can you please let us know why the internet coverage is so poor inside the trains? Thank you.

@ThreeUK you've been owing me £79 close to a month now. I've called your support team without resolution. Moving to three was a mistake, should have tried @EE

Very disappointed with @EE . Have not had any signal at my flat and place of work for nearly a year now . Apparently it’s part of the contract I signed. #fraud

@EE I have - eventually - but why are still sending threatening letters to people who don’t even exist? You’ve been told twice before and nobody listens. What kind of customer service is that?

@EE Won’t b happening . Service is awful. Beat to change operator. Thank u

@EE In fairness, they accused him of lying, very unhelpful and damn right rude. A complete joke in all honesty

If anyone has bought a phone fr @EE I would open it and check. Today my son received his brand new phone, opened it, and it was a plastic model phone!!!! Phoned @EE who told him he’s lying. I’ve been a customer of @EE for over 20 years, won’t b for much longer.

@EE Hi, someone from your tech support team was supposed to call me back yesterday and still nothing? Thanks

@EE well done for calling me back on date and time agreed and offering options. Let’s hope the signal will get better after works concluded. I will wait for another month or two and then make a decision about my broadband.

@EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

@EE still waiting for my 5G SIM card which I ordered on Wednesday morning. Allowing for Covid delays, would have expected it here by now via first class post. If you weren’t the only decent 5G signal round here, would be thinking about cancelling! 😳

@EE 3 days trying to contact you and I’m just being ignored. Horrible service to say the least. Don’t think I will continue with EE going forward.

@EE @lilphonicsfan Pretty annoying that I can’t get a response from absolutely anyone. Not the service expected. Never had an issue before this which is just disappointing

@EE getting a bit fed up now. Haven’t been able to login to the app or online all day. Tweeted early this morning but no reply.

@EE my signal is awful today, whats going on?

@EE ive been a loyal customer for 6yrs now, upgrade coming soon and yet I still get thrown under the bus with what I can be offered. Yet I go on your website and instantly see something more appealing that supposedly didn't exist when talking to your centre, its disappointing.

@BBCClick @BBC remember the other year when Sonos was bricking their speakers well we're 2021 but yet another company @EE is adding to the #Ewaste mounting by disabling my perfectly working EETV box 😡 so can't keep using it after 31/03/2021 or donate it to a charity. #fail

@EE is there an issue with the app. Unable to share data for 2 days now due to not being able to sign in

Tomorrow is new phone contract negotiation day. I hope @ThreeUK can match what I’ve been offered by @EE to keep me as a customer.

@EE OK you are stopping EETV service but why does it mean you are going to disable my EE TV box. It's a working freeview box with hours of recordings on it that I've not watched yet but it's going to become a brick. Why are you contributing to the #Ewaste MOUNTAIN? 😡😡😡

@EE hi EE, I seem to have lost my 5G over last week? Had a strong 5G signal for a good couple of months at home, now I get nothing except weak a 4G one. What happened? Tried restarting my phone and still ziltch.

@EE we have had no wifi since 14:30 today. We spoke to customer service early afternoon who told us the wifi would be back within 4hours. We still do not have wifi. Could you please urgently assist as we need to notify our work places if we cannot work due to no wifi.

@EE Is there a broadband issue? I have no internet

@EE Yes. My fiancee also gets the same message on his phone when he logs in so surely it's a problem with ee?

@EE worst customer experience ever. Thought it was all sorted and had to call again.