EE Outage in Swanley, Kent, England

@ee #5G #mobile Poor 5G speed from EE. Even after tech support refreshed the network only getting speed 45meg down 2meg up. 4G was so much better. Wasted money changing to a “faster” 5G as it’s shite. Ongoing now for 4 months.

@EE Hello I demand an answer why is the network not working!!!...

@EE Is the app down?

@EE has the worst internet. Can’t believe how bad it’s Wifi is

@I_like @EE Indeed - it was was a horrible experience. I felt like I had to justify to the caller why I’d left negative feedback. The first I said was I didn’t want to have the call. 😐

@EE But I’m expected to carry on paying for a poor service?

@EE the way who this company runs actually stinks wished i actually never ever returned back as a client! Its morally wrong. @O2 out performs you in everyway as a company. Really know how to ruin someones day

@EE your network has been overly poor for the past 5 days without wifi it never works in the day and I missing calls from my doctor and other things that are important. Not happy.

@EE hi there why has the broadband internet become so poor recently. When I switched a few months back from @virginmedia the signal was always reliable around 50 to 60mbps never dropping out. Recently keeps dropping out to below 2mbps which is the reason I switched from virgin.

@ThreeUK you've been owing me £79 close to a month now. I've called your support team without resolution. Moving to three was a mistake, should have tried @EE

Very disappointed with @EE . Have not had any signal at my flat and place of work for nearly a year now . Apparently it’s part of the contract I signed. #fraud

@EE my 4G is still terrible even though you say it’s now resolved. With bt wifi crashed I can’t use phone as a hotspot as your signal is so poor. I’m out of contract and will now be off to another provider.

And now I have barely any 4G. can this day get any worse? Maybe a plague of locusts are heading my way? @EE sort your signal out !!!

I always had totally respect for EE @ee but after speaking to one the Executive Customer Resolution Team This has left doubt in my mind one rude man unhelpful all I want is receive a good service in the DA9 area feel let down as a customer😢😡#DA9 #serviceissues @MarcAllera

@EE @sociallymichael Still down unfortunately - seems quite a few London based people have not had 5G for a couple of days now?

@EE Hi. Please look into my DM tomorrow please regarding technical issue with EE perks website/reset password link not being sent to Me

@EE well done for calling me back on date and time agreed and offering options. Let’s hope the signal will get better after works concluded. I will wait for another month or two and then make a decision about my broadband.

Oh what joy paying for the pleasure and expense of having a EE 5 g mobile phone then look at the signal on the screen and it says 3G eeer something thing is wrong here @EE

@EE still waiting for my 5G SIM card which I ordered on Wednesday morning. Allowing for Covid delays, would have expected it here by now via first class post. If you weren’t the only decent 5G signal round here, would be thinking about cancelling! 😳

So upset that @EE have failed to provide an adequate service for 5 months I’m a small business and carer please get my phone sorted URGENT I AM LOSING CLIENTS

@EE why is my EE smart hub going down about 3-4 times every day, it goes down for around 2hours each time, I have tried factory resetting, restarting the router, unplugging and plugging back in. But nothing works, I do not pay £29 a month to not be able to use it.

@officialsouthn @EE You to ,I'm in W1 and since 4 weeks the Internet has been working so badly, we got 3-4h of Internet a day if we were lucky, I don't know what solution they gave me but after 5 calls to customer service and chatting on twitter the solution they gave me is upgrading

@EE @EE another day another no Internet connection from EE which has been going one for 1 month, ..everyone I talked to gave me a different answer to what the problem could be the final phone call with customer service they said: you need to upgrade..so your best solution

@EE another day another no Internet connection from EE which has been going one from 1 month, ..everyone I talked to gave me a different answer to what the problem could be the final phone call with customer service they said: you need to upgrade..so your best solution

@EE Is the upgrade page down?

@EE when can I expect you to upgrade your systems in my area, little to no useable signal. Been like it for years. signal box/wifi calling is all well and good when I have broadband..(BT)

@EE Received a txt, contacted your unhelpful customer service and was categorically told it's government policy for EE to rise prices with inflation? The complaint was closed after Helen in your Exec Office rudely ended the call after 2mins. EE's customer experience is horrific!

@EE and @MarcAllera 2 days trying to get a resolution after #EE sent me an email stating they have received the upgraded phone and are happy Yet #EE still refuse to give me back the £550 taken out of my account. Solicitor now instructed and the bill for #EE will be £3,000+.

Awful experience with @EE today. Was left soo distressed and the call taker hung up and didnt call back. *collects pac code* @VodafoneUK can you do better?

@EE Don’t worry, it’s not at an intermittent issue, it’s constant. At home and the spot I was in.