Sky Outage Report in Sunbury-on-Thames, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Sunbury-on-Thames come from postal codes TW16.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Sunbury-on-Thames, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sunbury-on-Thames and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 25: Problems at Sky
Sky is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Sunbury-on-Thames, Surrey, England
The most recent Sky outage reports came from the following cities: London, Southall, Hounslow, Northolt, Wandsworth, Slough, Reigate, Twickenham, Hayes, Morden, Epsom, Fulham, Brentford, Redhill and Ruislip.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
TV | |
| London |
Wi-fi | |
| London |
TV | |
| Southall |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Sunbury-on-Thames, England
Latest outage, problems and issue reports in Sunbury-on-Thames and nearby locations:
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Siân Rilstone
(@SianRilstone) reported
from
Wandsworth, England
My @SkyUk broadband dropped out for several minutes three times during my #NHS virtual clinic today. Do you know what’s more difficult than doing a virtual clinic without internet? Complaining or getting help from @SkyHelpTeam (1/2)
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Sam Bean
(@SamRBean) reported
from
Merton, England
@SkyHelpTeam The last 3 days or so I have had such rubbish connection with Sky broadband. Sky Q loses connection (wired), Xbox doesn’t connect (wired), and phones don’t do anything when using WiFi. Download and upload speeds are all over the place. Help?
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Randolph Ham
(@RandolphHam79) reported
from
Hammersmith, England
@SkyHelpTeam Seriously? Engineer only available on December 11? What the hell?? 🤬😠 But damn you are fast to invoice me £30 for the booking and now you tell me that I'll be without TV for 2 week's? I wonder if you will DISCOUNT THOSE 2 WEEKS FROM MY NEXT BILL. 🤬😠😠😠
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Mike
(@muttleyman) reported
from
Hounslow, England
@SkyUK As an existing customer l won't recommend sky, as trying to contact sky is almost impossible.
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Randolph Ham
(@RandolphHam79) reported
from
Hammersmith, England
@SkyHelpTeam @OpenreachHelp engineer scheduled. However it's not the first time having problems with #skyBroadband since September. It's the 4th and it is just #ridiculous. I work from home and I cannot do anything. Besides you will not compensate the distress and extra mobile data purchased.
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Craig Haward
(@CraigHaward) reported
from
Burnham, England
Your coverage has been awful today @SkySports #TOTMCI We don't need a close-up of every player after a replay - you keep missing parts of the play. Just show the football!!
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Russell Turner
(@Ruislipbee) reported
from
Hillingdon, England
@ThorneintheSide @SkySports What annoys me about the whole saga is the media are telling people how they think they should behave and think. This is a free country and people should be able to express their support or not in what way they see fit !
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Peter McLoughlin
(@lastminutepete) reported
from
Hillingdon, England
Dear @NOWTVSport just been on the phone to a mate who’s got @SkySports Man U scored the winner at least 2 mins earlier on his telly than they did on mine. I respectfully suggest therefore that you change the name of your service to ‘THEN TV’, as ‘HISTORY CHANNEL’ is already taken
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sophie b
(@phiebramley) reported
from
London, England
@StewartTaylor92 @SkyHelpTeam My down load speed is at 0
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Harry Allen
(@harryfangfoss) reported
from
Richmond, England
@OpenreachHelp 24 hours have now passed and nobody from @SkyHelpTeam or @OpenreachHelp have given me any explanation or update as to why I still have no fibre broadband after our “installation” yesterday. Not to mention the material damage done to my property yesterday.
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Simon
(@SimonPrindy) reported
from
Richmond, England
@SkyUK please don’t send me offers for LFCTV as I am mor likely to cancel my subscription instead of taking up this offer!
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Adrian Vickery
(@adrian_vickery) reported
from
Epsom and Ewell District, England
@SkySports Another example of why VAR doesn't help the game. It's no penalty. Free kick at best. The coming together happens outside the box, Jamie & Freddie made it perfectly clear. Refereering isn't easy but there needs to be more common sense.
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Rob Worthington
(@WorthyRW) reported
from
Epsom and Ewell District, England
@jackdavy24 @SkyHelpTeam I have the same problem. Some help would be very welcome @SkyHelpTeam
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sophie b
(@phiebramley) reported
from
London, England
@SkyHelpTeam really getting fed up with your crappy internet. Signal strength excellent download speed poor all other devices disconnected from the internet but can’t watch a film I bought from you on the sky store via my @NOWTV box. Gonna have to change broadband providers
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Basheer Khan
(@BashWords) reported
from
Wandsworth, England
Imagine the outcry if someone made a sob story about a poor little German girl in occupied France during WWII. Well that’s exactly what @SkyUK has done with @TheSecretGarden and Partition. The opening scenes are a literal whitewash 😡
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Alyn Burke
(@alyn1957) reported
from
Hounslow, England
@SkyHelpTeam my internet connection doesn't work, this is the 6th time this month. I can't get through to a human what can I do to sort it out?.
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Iwaniooo
(@Showerman_Iwan7) reported
from
Southall, England
@SkySports Get ******** over it...contact sport anything is bound to happen
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sophie b
(@phiebramley) reported
from
London, England
@SkyHelpTeam need help with the download speed of my internet
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johan.bongers@gmail.com
(@BongersJohan) reported
from
Epsom and Ewell District, England
@SkyUK I have followed every instruction to get Discovery+ and get to a screen that tells you to enter a number into your smart device but neither the discovery+ nor the Sky app gives me anywhere to enter this number. Please help
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Gaishey
(@gaishey) reported
from
London, England
I believe the ball went out however #var and #PremierLeague are now frantically sorting it so this never happens to Man Utd themselves in a game, and not surprisingly @SkySports haven’t done a Hawkeye type angle and only show the behind goal views which only prove so much
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Rian
(@C300Rian) reported
Sky Box Office is a joke... Paid for the Mayweather vs Paul fight. Stayed up tp watch it. It wouldn't even let me sign in. Kept taking me back to sign in page. On two different devices (phone & laptop) using Browser, App & Desktop Player. Fail. Got a refund though. @SkySports
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Rob
(@UsuallyAnn0yed) reported
@SkySports Oh ****. Out in the group stages now 🤐
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FF⚽️
(@FifaFent) reported
Should’ve done this a long time ago, but finally time to switch to @virginmedia. Don’t know how I’ve put up with @SkyHelpTeam’s crap for this long. Literally it’s rare I get a normal connection with no lag, yet I’m paying for the ‘best’ speeds. You big frauds @SkyHelpTeam
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Derek Rian
(@C300Rian) reported
You guys had people stay up waiting for the Mayweather vs Paul fight, with paid access, yet your app & website didn't let us sign in. Kept saying "successfully signed in" but took us back to the sign in page. Chat advisors processed refunds, at least. @SkySportsBoxing @SkySports
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Ian Fieldhouse
(@ianfieldhouse) reported
@kieran_delaney @SkyHelpTeam @Touringthecars You can work around the issue by not using Sky's DNS. Just configure your network connection to use manually configured DNS and use either Cloudflare (1.1.1.1) or Google (8.8.8.8 or 8.8.4.4) or a combination of both instead. I'm using Cloudflare and it's fixed things for me.
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Dan Hall
(@therealdanhall) reported
@SkyHelpTeam are you guys having DNS issues today, lots of DNS errors or time outs on Hotmail, Amazon, etc
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INNOCENT BOY
(@HEARTBREAKER_OA) reported
@SkySports @SkySports I feel so bad for his exit
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Allen Cooper
(@Al_Cooper7) reported
@SkyHelpTeam It can’t find my router to test, even though it’s on and things are connected to it. I’ve reset it and still having the same problem. I need to speak with someone on the phone please.
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Stewart
(@StewForsyth) reported
Hi @SkyHelpTeam, I'm hoping you can help me please. I keep missing a call from Sky every few days (it always seems to happen when I'm busy doing something!), and I just want to know what its about. It seems to be important as it keeps happening, but I've no idea why.
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Allen Cooper
(@Al_Cooper7) reported
@SkyHelpTeam The same thing. It’s connected and shows between 15-30MBPS, but my work VPN is cutting out regularly and it’s fine for everyone else, and my laptop and phone are often slow when on WiFi vs 4G.