TalkTalk Outage in Bushey, Hertfordshire, England

@TalkTalk This is getting funny, @TalkTalk . The engineer was booked for today in the morning. 4:13pm and no engineer, therefore no internet. Bad news for me is that I need to stay with you until November... But it seems any penalty will worth the change...

Just appalled by the horrific service at @TalkTalk I have never dealt with more incompetent staff that could care less about help you. Condescending and just plain rude. #internetprovider #CustomerExperience

@TalkTalk in Rickmansworth seems to be down, cannot stream anything! So annoying, paying for a non premium service!

@TalkTalk I pay monthly for broadband, but your service only works in 1 room, now you want me to pay extra to get the service I already pay for 🙄😒 I think you have defaulted

@TalkTalk It’s now completely down. Nothing connects. Red light on the router.

@TalkTalk that could help me but hurrah for @SkyUK while I was waiting over an hour to sort it out. Sky contacted TT and now sorted. @TalkTalk nothing but issues recommend to steer clear!

@TalkTalk so frustrated lack of support and service. Customer in cooling of period. Now moving to @SkyUK but @talktalk talking rubbish. Even engineer told me they don’t know what they are going!!!!

@TalkTalk I want to submit my essay while no service since 2 days ago. Really you are a shitty Internet supplier

@TalkTalk Can't sign in on other devices says incorrect password

@TalkTalk 100% it was an automated service that called my landline the end of last month to disconnect!! 100% SURE ABOUT THAT!

I can’t believe @TalkTalk are still trying to charge me money after they called me asking if I wanted to cancel my internet and I said yes!

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

NEVER EVER switch to TalkTalk under any circumstances. They are rotten without a proper customer service hotline or technical support. You will regret switching trust me.

@TalkTalk Yes but they haven’t actually helped us because you don’t have a policy to help relatives of vulnerable people so we are still stuck. Your staff just asking for account details again which we can’t get because Mum is a dementia sufferer

@TalkTalk I am about to cancel the DD I have for my mother’s broadband. Despite being reassured you would dew with this case you are still fobbing us off with “we can’t talk to you- because you aren’t the account holder”. She has dementia and has no idea her account details!

.@TalkTalk your customer service is APPALLING. My 83 yr old dementia patient mother needs live in care - your broadband has been down for months. She has lost capacity to operate her account and you won’t help because we “aren’t account holders”.

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

@Zaboman @TalkTalk It's shite service... Keep u on the phone on hold...

@TalkTalk I do not appreciate talk talk putting add ons to my bill without informing me or asking me, after spending over 30mins on the phone to Paul in customer services he has assured me that I will be credited on my April bill, and the mistake rectified for the future, I hope

@TalkTalk why should i be chasing u guy's when my Internet isnt working as paying customer u should be sorting it out for me instead of as me to ring u...!!!

@TalkTalk Hi guys is the Internet down as mine for another nite isn't working... AGAIN

@TalkTalk 1.5 hours on the phone to you and still refusing to cancel our contract -£115 last month, £111 this month and no internet/broadband today.. you want MORE money for us to pay for an engineer and us to wait 3 days for them. NO-just cancel it!!!

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk my Internet is down do u know if theys any problem

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

Utterly useless service from AOL/Yahoo/TalkTalk yet again following my complaint reference the breakdown/failure of their systems. So irritating when you pay for a service and don't get it. I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. @AOL

@TalkTalk You should have an email address on your bills so people can get in touch with issues like this

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@TalkTalk Yes please. My internet has been down since morning. Chat via website and calling on the support line has led to this tweet.

@TalkTalk I don't know what is worse , your internet service or your customer support experience.

Horrible services provided by @TalkTalk, wouldn’t recommend anyone to take their contract. Disappointed. #poorservice #scam #talktalk

@TalkTalk I just think talktalk have been very poor, continually breaking word and time promises, seriously considering cancelling and going with new provider, feel totally let down

@TalkTalk upgraded to fibre on 13/12 had no internet since reported fault 14/12 was told was on BT priority list to fix called 15/12 was told would be fixed by 19/12 latest called 19/12 told will be fixed 20/12 so no internet for week, very poor service and lies from talktalk

@TalkTalk You work for talk crap and your asking me has my account been closed, yes I closed it on the advice of Ofcom & watchdog

@TalkTalk Internet has been down for 10 hrs in sheffield. 2 long phone calls. 1st try it again in 3 hours. 2nd call- - call again in morning

If only I could watch a single programme without buffering and losing signal @MrBarrymore @TalkTalk @TalkTalkGroup @piersmorgan

@TalkTalk I am recalling my last bill payment from my bank as you can no longer provide me with a decent broadband service 3 DAYS NOW CRAP INTERNET BULLSHIT FROM CUSTOMER SERVICE . THERE IS SOMETHING WRONG IN DRUMANESS BT24 AREA LOADS OF PEOPLE I KNOW ARE HAVING ISSUES.

If only I could watch a single programme without buffering and losing signal @TalkTalk @TalkTalkGroup ,would be a bonus

This shit @TalkTalk broadband is giving me one hell of a headache, loads of people complaining about the same thing all over the country and no response. absolute pisstake

@talktalk worst customer support ever. 3 different support staff. Had to tell them same thing every time. Found out 1st 2 hadn't ecmvwn opened a fault case. Now saying they need an engineer to do land-line test, and that will be Monday. Won't be a customer much longer.

@Twenty7Alam @TalkTalk Talk Talk your shit!!

@TalkTalk anyone from northern Ireland bt24 area or similar still having broadband connection issues ....cutting out every 20-30 mins

@TalkTalk Your services are getting worse. I'm paying for a service that keeps disconnecting itself throughout the day (20-30 times a day) for the last 2 weeks now. I want my services restored fully, if not I will be cancelling my contract with you for lack of constant service!!!

My internet is so ******* ass I'm acc vexxed @TalkTalk fix your shit