TalkTalk Outage in Bushey, Hertfordshire, England

@TalkTalk Apparently a openreach engineer needs to come out to have a look, but I’ve been given no timings or any information I’ve been paying for the service since I moved in a week ago and I’m not any closer to getting internet

Why is WiFi so difficult I set the bastard up and nout :(((( @TalkTalk help us x

@TalkTalk have you a problem with your phone service. Am trying to pay my bill but keep getting cut off when i get to this option please advise

NEVER EVER switch to TalkTalk under any circumstances. They are rotten without a proper customer service hotline or technical support. You will regret switching trust me.

@TalkTalk Yes but they haven’t actually helped us because you don’t have a policy to help relatives of vulnerable people so we are still stuck. Your staff just asking for account details again which we can’t get because Mum is a dementia sufferer

@TalkTalk I am about to cancel the DD I have for my mother’s broadband. Despite being reassured you would dew with this case you are still fobbing us off with “we can’t talk to you- because you aren’t the account holder”. She has dementia and has no idea her account details!

.@TalkTalk your customer service is APPALLING. My 83 yr old dementia patient mother needs live in care - your broadband has been down for months. She has lost capacity to operate her account and you won’t help because we “aren’t account holders”.

@TalkTalk I would like to cancel the contract without being asked a million questions

@Poystar90 @talkin2_u @TalkTalk Never seen anything like it. I made a complaint let’s see where that will lead

@TalkTalk the customer service staff now ended the call without completing the call. She thought I was on hold but I can hear her conversation with her colleagues. Great customer service 👎

@TalkTalk have the worst customer service especially to the disabled elderly. They take advantage of people and provide poor service

@TalkTalk 2 weeks now and still no internet! Got another 3months to go with you all. Just an agony to deal with your customer service.

@TalkTalk Asking a customer to use their mobile data is MENTAL! No connection. Terrible start for a new customer.

@Zaboman @TalkTalk It's shite service... Keep u on the phone on hold...

@TalkTalk I do not appreciate talk talk putting add ons to my bill without informing me or asking me, after spending over 30mins on the phone to Paul in customer services he has assured me that I will be credited on my April bill, and the mistake rectified for the future, I hope

@TalkTalk why should i be chasing u guy's when my Internet isnt working as paying customer u should be sorting it out for me instead of as me to ring u...!!!

@TalkTalk Hi guys is the Internet down as mine for another nite isn't working... AGAIN

@TalkTalk 1.5 hours on the phone to you and still refusing to cancel our contract -£115 last month, £111 this month and no internet/broadband today.. you want MORE money for us to pay for an engineer and us to wait 3 days for them. NO-just cancel it!!!

@TalkTalk YOUR SERVICE IS RUBBISH! 3 engineers within 1 year, no internet for 1 week this month and you call yourself a legit company! #Frauds

@TalkTalk Hi Becky, I restarted our modem as the internet indicator light was red. Seems to be fine now! Slow a wee bit but OK....!

@TalkTalk First of all I've been a loyal customer for over 5 years and my bill keeps going up in large amounts and now I noticed services are being added that I don't even use. When I called to get a better deal I was told I would have to pay more what a joke!

@TalkTalk my Internet is down do u know if theys any problem

@TalkTalk Yes get me out of this contract your service is dreadful!

@TalkTalk Broadband worked this morning then stopped suddenly. Homepage directed me to router tests which I’ve undergone and still not working. Called #talktalk customer support which put me on hold for 15mins+ so I gave up. Not sure what to do next.

@SkyUK Plus your hold service is worse than #talktalk I have (un)happy memories of being on hold to your Livingston HQ for more than FIFTY minutes one evening. @SkyCorporate

So I see @TalkTalk continues to be the worst broadband provider they now add optional boosts that you didn't ask for and expect you to pay for it #Delusional

I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. If it doesn't work, they shouldn't take my money. @TalkTalk is a useless outfit too. I was called for months by fake Indian call centres after their data hack. My home internet sucks. @AOL @Ofcom

Utterly useless service from AOL/Yahoo/TalkTalk yet again following my complaint reference the breakdown/failure of their systems. So irritating when you pay for a service and don't get it. I was told by a rep ref. AOL: "it's a very old platform.." as if that was an excuse. @AOL

@TalkTalk You should have an email address on your bills so people can get in touch with issues like this

Another #SaturdayMorning trying to sort broadband with @talktalk I should get a discount if I upgrade for the months of bad service

@SkyUK I would love to come over but I'm stuck in an 18 month contract and I'm currently being diverted to customer services outside the UK so frustrating @TalkTalk

@TalkTalk a very unimpressed Talk Talk customer after years of loyalty I can't get a better package I just keep getting my contract keep being extended NO THANK YOU #DoBetter

just signed up with @TalkTalk now ringing to terminate @TalkTalk - customer service is crazy bad, not sticking with that for 18 months.

@TalkTalk Yes please. My internet has been down since morning. Chat via website and calling on the support line has led to this tweet.

@TalkTalk I don't know what is worse , your internet service or your customer support experience.

Horrible services provided by @TalkTalk, wouldn’t recommend anyone to take their contract. Disappointed. #poorservice #scam #talktalk

@TalkTalk I just think talktalk have been very poor, continually breaking word and time promises, seriously considering cancelling and going with new provider, feel totally let down

@TalkTalk upgraded to fibre on 13/12 had no internet since reported fault 14/12 was told was on BT priority list to fix called 15/12 was told would be fixed by 19/12 latest called 19/12 told will be fixed 20/12 so no internet for week, very poor service and lies from talktalk

@TalkTalk You work for talk crap and your asking me has my account been closed, yes I closed it on the advice of Ofcom & watchdog

@TalkTalk don't keep texting & emailing me say you tried to call me , I don't have a home phone, you know my mobile number, so cut the crap, im not with you no more , the only thing I want from you is my money back for crap 4 months of no service

@TalkTalk Just leave me alone, im gonna keep bad mouthing you on Facebook and here every day until I get my money, so sort it out, so you dont lose thousands of poor people to your scam, im not ringing I've done it a thousand times, so you sort it out

@TalkTalk I'm not speaking to any one from talk crap I spend nearly an hour on phone and get nowhere you are a waste of space

@TalkTalk The tech team just said I would hear in 3 to 5 days and that's it, not scheduled in. They won't/can't tell me what the problem is, or any more than that

@TalkTalk Yes I did, it was done through simplfy digital. There is recordings of the whole process, I am unable to speak due to breathing problems. The stress this causes me is really affecting my health.

@MartinSLewis November 2017 I switched from Talk talk to Virgin. Talktalk have been billing me until Augus18 I went to CAB the adviser left and never finished what she was doing. Got Bailiff letters with bill increasing. I am very ill and this is killing me.

@Rowan_FFC @TalkTalk You're actually a pleb. People like you don't deserve to be in a position they are.. Smug prick! Go **** yourself you little ***** boy

@Rowan_FFC @TalkTalk I actually have been following since I got into football about 4 years ago now and I go to a few games a season so don't be chatting shit about if I don't want to go to every game don't be a fan you silly posh boy. Only reason you go to games is because mummy and daddy pay for u!

@TalkTalk I feel no need to talk to you as you were informed I was changing my provider. For the at least the month before that was provided I nave had no service so have cancelled my direct debit. I see no need for further communication.

@TalkTalk Yes it's just your service is always terrible with extremely low upload/download speeds, game lag and the inability to stream/live stream

Defaulted on six direct debits at least now. Talktalk hassling me for money despite having be n informed I’ve changed providers & not having had service for the last month before the new service was connected.

@TalkTalk I have no service! My go live date was yesterday! Called got cut off! Texting they then decide to stop texting! Ridiculous!

Incredible timing from @TalkTalk My Broadband slows down just before my renewal date and they email me to say that I can upgrade to a faster connection for only a few £ more each month.

@TalkTalk After an hour and a half, I have finally gotten off of chat (after 3 attempts, different person each time and neither of the first two called me on the number they'd asked for!). Wifi signal has been changed over, lets see how long that lasts... It's so needlessly stressful!

@TalkTalk Hi Charlotte, I asked if there was anything I could be upgraded to and I was only given chargeable products. I don't feel that I should have to pay extra when the initial router doesn't seem to be good enough. I want a sustainable solution rather than constant aggravation.

@TalkTalk Leaving and putting a complaint in

@TalkTalk are the worst internet provider there is. If you’re thinking of joining, don’t!! Had noting but issues since day one

@TalkTalk As I said customer service is pants !

@TalkTalk Only if the team understood english and where able to help would that be of any use at all! #hrswasted

@TalkTalk 😡😡😡😡😡😡 I’m #fuming #isitok a communication company cant commicate!! 5 peope not a single person to help me sort out my 86! Years old dads account - we did not set the account password &we dont know it!! #leaving

Please after reading @TalkTalk twitter feed im about to cancel this contract, pretty sure i have some kind of grace period, not about to put up with this shit for a year!