Virgin Media Outage Report in West Tilbury, Borough of Thurrock, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Tilbury, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Tilbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near West Tilbury, Borough of Thurrock, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Basildon, Dagenham, Upminster, Chatham, Grays, Gillingham, Rochester, Coldblow, Gravesend, Dartford, Thamesmead, Bexleyheath and Erith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Romford |
Total Blackout | |
| London |
||
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Tilbury, England
Latest outage, problems and issue reports in West Tilbury and nearby locations:
-
Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia WHAT AN AWFUL SERVICE YOU ARE PROVIDING! Internet down over 1 hour, your automated service hangs up when saying it’s going to test my line and when I ring and go to ‘ want to leAve’ that’s a 10 min+ hang on phone Sort yourselves out Virgin Media😡
-
graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!
-
Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!
-
Jimmy Dean - on the cover of a magazine
(@Br00zR) reported
from
Romford, England
@virginmedia Right. Disconnected for a third time. I’m just going to cancel my direct debit. I don’t have time for this nonsense. You lot sort it out your end.
-
Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!
-
Sheila Lakey
(@sheila_lakey) reported
from
Sutton at Hone, England
@virginmedia Due to changed circumstances I need to transfer WiFi into my name. Emailed acc transfer form with I.D on 28/4 - no response. Called you on 22/5 (cost me £22. 26) told this would be chased. On 16/6 Contacted on line chat - useless so called at further cost still no help!
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS
-
Richard S
(@engineer59a) reported
from
Corringham, England
Virgin media - your automated service has a flaw, it just repeats the same message, ‘ no faults found’, when there is a fault, like my internet is giving 2Mb download right now
-
Richard S
(@engineer59a) reported
from
Corringham, England
@virginmedia 3 days of warm weather and your network goes to pot!😔😡 3 rd day in a row no internet intermittently
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving
-
Jenny Illmann
(@JennyIllmann) reported
from
London, England
Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.
-
Law
(@lawrie774) reported
from
Sutton at Hone, England
@virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s
-
John Briggs
(@JohnJohnb471) reported
from
London, England
Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business
-
Tony Wiseman
(@TDarkReaperW) reported
from
Romford, England
@virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now
-
anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name
-
Yen Sanford
(@YenSanford) reported
from
Bexleyheath, England
I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain
-
Marc Corn
(@marcsnappy) reported
from
Basildon, England
Hey @virginmedia you better offer me a better deal tomorrow or else I will be leaving. New customers are always treated better than existing. I know from experience with you guys that this never changes.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
PC
(@pc4gs79) reported
@virginmedia Hiya, is it right that my parents who's Internet and TV is down have to wait till Monday (which is bank holiday) for an engineer?
-
Miss IG Geek (she/her) 🏳️🌈
(@MissIG_Geek) reported
@virginmedia I’m paying for a broadband connection you haven’t managed to supply yet. When are you coming to fix the cable?
-
Terence Eden
(@edent) reported
@virginmedia I'm having a problem with my account charges. Can you let me know the easiest way to pay a bill? Thanks.
-
KS
(@CambridgeRed) reported
@virginmedia I am speaking to your customer care team via WhatsApp now. But please review your call centre services. They are truly shocking
-
Tiff💫
(@Tiffanylouiseex) reported
@LeeRecioy @virginmedia “Re start the router’ “there’s nothing down on our side” 😴😴😴😴
-
Lee Recioy 🇪🇸
(@LeeRecioy) reported
@Tiffanylouiseex @virginmedia mines gone up **** creek too if it makes you feel any better, sort it out @virginmedia I dont pay £60 a month for this crap and I'm sure this lady here doesnt either!
-
muller999
(@mullerBiker) reported
@virginmedia I calling back in 30 days as tier 2 bloke has reduced it slightly but due to increase in fuel ect unfortunately your TV service is luxury so he told me to call back 30 days to see if you can do better. Tbh if you can’t I can’t afford it
-
adham
(@adhamaloka) reported
@virginmedia Unfortunately, Virgin customer service is helpless. I am not being serviced, I am being punished. I don't have another provider to go to. Virgin is the only provider for high speed internet in my area. I will switch away from Virgin as soon as there is another provider.
-
Michele Golden 💙💛
(@MCGolden1) reported
@virginmedia once again the service you're providing is appalling. Once again I have to plan to be at home all day one day next week for a service engineer to come, at an unspecified time, who may or may not be able to fix the problem. The latest repair lasted a week.
-
Vik
(@vikasnottm) reported
@virginmedia You really think I've got time to be posting in community pages to resolve an issue you should be resolving. Your company is a joke, found plenty of cheaper alternatives and have heard good reviews about them. Your service is pathetic