Virgin Media Outage Report in West Boldon, South Tyneside, England

Problems in the last 24 hours in West Boldon, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Boldon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near West Boldon, England

The most recent Virgin Media outage reports came from the following cities: Newcastle upon Tyne, Sunderland, Washington, Gateshead, South Shields, Wallsend, North Shields, Whitley Bay, Hebburn, Seaham, Chester-le-Street, Jarrow, and Borough of North Tyneside.

City	Problem Type	Report Time
Newcastle upon Tyne	Internet	2 days ago
Sunderland	Internet	3 days ago
Sunderland	Total Blackout	3 days ago
Newcastle upon Tyne	Internet	3 days ago
Newcastle upon Tyne	Internet	4 days ago
Newcastle upon Tyne	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Boldon, England

Latest outage, problems and issue reports in West Boldon and nearby locations:

• 
  James Robert Hedges (@jameshedges4) reported 56 seconds ago from Walker Gate, England

  Have a mountain of work to do and need to be online to do all of it. What a surprise, @virginmedia is down again. What a waste of money

• 
  Paddy R (@paddyrat) reported 5 minutes ago from Blaydon-on-Tyne, England

  @virginmedia Please help me with this. I tried webchat on your ‘help’ site but didn’t get a reply. I’d written out the whole issue. Everything is always so hard with you guys 😢😤

• 
  Vicki barry (@VictoriaBarry82) reported 7 minutes ago from Sunderland, England

  @virginmedia can someone help with getting a broadband booster

• 
  Paddy R (@paddyrat) reported 8 minutes ago from Blaydon-on-Tyne, England

  @nowtgoodtosay @virginmedia And every bad experience you have, they make sure the next one is worse. Like a competition!

• 
  Ben Banerjee (@HBP_Surgery_CHS) reported 14 minutes ago from Walker Gate, England

  Never ceases to amaze how poor @virginmedia is. Successive errors including appalling dropping out broadband. Now transferring to BT today and they stop internet last night despite specifically saying I wanted no gap in service. Glad to leave after 23 years.

• 
  fi ✨ (@fi_smth) reported 17 minutes ago from Whitley Bay, England

  as if @virginmedia have a £172 cancel or transfer fee ?? even in student housing ?? where tenants change yearly ??? seems like a big scam to me

• 
  Jon Lane 🌈 ✊🏿 (@jonlane86) reported 20 minutes ago from Blaydon-on-Tyne, England

  Wondering if @virginmedia can explain the service outage I've had in NE21 for the last 3 hours? Having to watch #NFLRedZone on my phone

• 
  Deggsy™ (@Deggsytweets) reported 20 minutes ago from Sunderland, England

  Anyone else in Sunderland having intermittent problems with @virginmedia broadband? It’s been up & down for ages but it’s getting worse!!

• 
  Paul Banks - Tenor 🎶🇪🇺 (@paulbanks60) reported 33 minutes ago from South Shields, England

  @virginmedia #virginmedia #virginmediadown Is there a problem chaps? Poor poor connection speed in South Tyneside! 😳

• 
  Lee (@L88HRS) reported 34 minutes ago from Whitley Bay, England

  @virginmedia are there network issues in NE29? My wired connections are working fine but WiFi is having none of it on any of our devices!

• 
  Graeme Bell (@GraemeBell_NUFC) reported 36 minutes ago from Newcastle upon Tyne, England

  @virginmedia Can I speak to an understanding and reasonable human please? Or do they not exist in your company? I’ve had nothing but trouble from day one and the customer service has been woeful

• 
  Ruth Bennett (@ruthemmj) reported 42 minutes ago from Walker Gate, England

  @virginmedia Other than checking the plugs and the cable connections - your light indication service doesn’t work.. it made me run and run and run diagnostics and engineers in 3/4 days isn’t good enough - still didn’t repost any fault even saying the internet wasn’t working.. RUBBISH

• 
  Dan Coates (@Dancoat1982) reported 43 minutes ago from Newburn, England

  @virginmedia WiFi in #ne5 been awful for a few days, are there known issues in this area????

• 
  A. D. G. McGeorge (@allymcgeorge) reported 44 minutes ago from Whitley Bay, England

  @virginmedia hi... So haven't been able to get through on phone for MONTHS. your website self serve is permanently down, and now your Twitter and text aren't replying. How do we undo the last 3 months and get me where I should be?

• 
  Steve Mayne (@stevemhh) reported 50 minutes ago from Gateshead, England

  @virginmedia Nice adverts for your content, shame my recorded delivery complaint about my issue originating in MARCH (after three failed online submissions and pointless texts) has still not been acknowledged,been ignored,treating a customer as a piece of 💩 way to go 👏🏻

• 
  Chilli Vanilli (@AdamOnCaffeine) reported 51 minutes ago from South Shields, England

  Can anyone at @virginmedia virgin media tell me why the internet drops out every time it rains? The technicians only want to diagnose a fault on the line to the house and they never seem to be out when it's also raining. It's very frustrating.

• 
  Gilbert Corrales (@samiq) reported 55 minutes ago from Gateshead, England

  @virginmedia hey guys is internet down in Gateshead? Lost connection now foe 30min and rebooting the router doesn’t work

• 
  Ruth Bennett (@ruthemmj) reported 56 minutes ago from Walker Gate, England

  @virginmedia Done that.. hence why calling - your website is crap

• 
  Rockcliffe Files (@RockcliffeFiles) reported 58 minutes ago from Whitley Bay, England

  @DonBaldini @virginmedia Not good enough VM, I’m paying you nearly £1000 a year for absolutely terrible service. Other providers exist ...!

• 
  Dan Coates (@Dancoat1982) reported 59 minutes ago from Newburn, England

  @virginmedia Thanks for your response, still the same issues I’ve ran the test and it says good response but connection very intermittent on TV and almost non existent on all family devices. Very frustrating

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  fiona hinchcliffe (@hinch71) reported 6 minutes ago

  @virginmedia This is our 2nd or 3rd hub 3 as engineers keep replacing them for the same problem.

• 
  Qais Khan (@Qaisy_k_) reported 8 minutes ago

  @virginmedia Is it expensive to get extra products to improve WiFi signal. And also another question, if I purchased your broadband contract for 18months, can I cancel after the 18 months as the price is too much for me after

• 
  F (@shopaholicnut) reported 16 minutes ago

  @virginmedia called your customers service at 11:30pm this morning, promised a call back at 2pm from a manager as the representative clearly could not understand my query or concern! Did I get I get a call back??NO! called again, only for the international call centre manager to

• 
  Paul Adams MBE (@Kingswood_BC) reported 16 minutes ago

  @virginmedia Still remain unhappy. The complaint was logged on Tuesday. As of today, nearly a week after Virgin removed ability to use phone and several more calls to Virgin, you have not fix the problem. Not the best customer service experience!

• 
  Jaz Chima (@JazChima) reported 17 minutes ago

  @virginmedia They have all my details to make contact. Poor service all round. Another call I have to make to get this resolved. 16 years a customer.

• 
  Paul Berry (@bazelrock) reported 21 minutes ago from Tottenham, England

  @sainsburys Update, it might be @virginmedia with the problem.

• 
  F (@shopaholicnut) reported 25 minutes ago

  @virginmedia Lies!!! Customer for years ... waiting for a call back from the complaints manager! Apparently need to wait 24 hrs- can’t express how useless and patronising the international reps are and it’s unacceptable that we are as customers are shown this level of rubbish care!!!!

• 
  ian (@IanBorrett) reported 26 minutes ago

  @virginmedia The evening slot You're welcome for the update, I'll be posting several "updates" about @virginmedia going forward and their travesty of a service.

• 
  Deb W (@DobsDeb) reported 26 minutes ago

  @sainsburys @jaschtagg I'm not with virginmedia so that's not the issue here. Definitely saying @sainsburys website problem.

• 
  F (@shopaholicnut) reported 29 minutes ago

  @virginmedia ... to be sooo rude and patronising and hang up as he wasn’t prepared to listen and read off a script! Called again!!! To be speaking to another clueless rep with the same parroted script! Your customer service stinks, is an understatement! Is this acceptable??????