Virgin Media Outage Report in Upper Sundon, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upper Sundon, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upper Sundon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Upper Sundon, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hitchin, Luton, Stevenage, Letchworth Garden City, Welwyn Garden City, Biggleswade, Harpenden, Dunstable, Milton Keynes and Leighton Buzzard.
| City | Problem Type | Report Time |
|---|---|---|
 Hitchin |
||
| Luton |
TV | |
| Hitchin |
Internet | |
| Stevenage |
Internet | |
| Luton |
Internet | |
| Letchworth Garden City |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upper Sundon, England
Latest outage, problems and issue reports in Upper Sundon and nearby locations:
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clyde frog
(@rhysxciv) reported
from
Luton, England
Hahahaha you virgin media scum, so glad I switched at the right time. Worst service provider, worst customer service
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dicky jones
(@dickyjones88) reported
from
Luton, England
@Wormdogg @c_tugendhat @LaurenceWreford @virginmedia Oh I’m glad I’m not alone on this! @virginmedia customer service is so bad they think it’s perfectly normal to need to reset your hub 5 times a day! Given the chance I would shove that hub up @richardbranson backside
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@elearningCB
(@eLearningCB) reported
from
Hertfordshire, England
@virginmedia don't let me down 😜
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Jason Flynn
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia hi guys. your website states you are open till 10 pm but I phoned and the automated response says that you’re closed.Also trying to do the live chat on your website is just a BOT. Very annoying and useless. Help.
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JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@virginmedia @grimegran Grime Gran obviously using somebody else’s WiFi because your WiFi is crap. Biggest load of shit going, you guys.
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Tony
(@tony_cop) reported
from
Ampthill, England
@maesozinha @virginmedia They don’t answer this question for some reason. 🤔. But use this virus for an excuse for poor service and slow response times.
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Jamie Carbin 🤔
(@JamieCarbin) reported
from
Luton, England
@virginmedia Absolutely useless! Was on hold for 50 minutes and suddenly you terminate the call. I’m sure if I cancel the direct debit I’ll hear from you quick enough! 🤬
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@virginmedia hello. I need to book an engineer. I have managed to speak to one of your technicians who said I need to book through the chat but I am getting no response. Please help
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Andy Windebank
(@andywindebank) reported
from
Hitchin, England
@virginmedia sort it out , my account is due renew, call centre don’t answer, can’t update by web set as it says opsss! Best cancel your poor service instead #virginmedia #poorcustomerservice
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Greg Stewart
(@gregstewart) reported
from
Hitchin, England
@virginmedia help please. Both IOS Apps are failing, can’t login or reset, no answers online, no phone support and been alone on your webchat for 30 minutes.
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dicky jones
(@dickyjones88) reported
from
Luton, England
@virginmedia your customer service is dreadful I am a key worker trying to help keep the medical supply chain open to ensure people get the vital medicine They need but WiFi keeps overheating when I call you customer service you just hang up on me! I’ve tried 5 times #shocking
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Chris Walker
(@chris87uk) reported
from
Wootton, England
@virginmedia neighbours and myself are having problems with our tv and internet but your web test and web status says nothing wrong . MK43 9BS area . Tv channels and internet intermittent
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craig stichbury
(@craigstichbury) reported
from
Upper Sundon, England
@vmbusiness hi we have an outage on a business dedicated line ruddy joinery mk455bs stuck on hold for support with no answer can you advise what the issue is please.
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Greg Stewart
(@gregstewart) reported
from
Hitchin, England
@virginmedia New customer . You were prompt with billing for 2 months ‘service’ immediately. Now it has stopped. Cannot access VM phone apps, nor login on web, reset password, get answers online, or phone or chat. Please contact me to cancel. (23 May 2020 , 12:20)
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@virginmedia I need to book an engineer. I cannot work without Internet. Please help
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Nuba
(@nubasutra) reported
from
Welwyn Garden City, England
@jay_rutherford @virginmedia I have the same issue. No connection for 5 days now. I can't work this is a huge problem. Can't get through to anyone. I need this sorted ASAP
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Paul Clarke
(@Clarko2000) reported
from
Welwyn, England
If we only learn one thing from lockdown it’s how awful the UK broadband network is. Rare to see an interview on TV or do an online meeting without some sort of glitch or hang-up! @bt_uk @TalkTalk @virginmedia @VodafoneUK @SkyUK (top 5 UK providers)
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Terry Mackie
(@terrymac51) reported
from
Codicote, England
@iestyntdavies @virginmedia Sorry to hear this. Such a waste. Immensely frustrating for all. Hope service resumes soon. Imagine being one of the families that have no online access at all, because can’t afford it. Less frustration but what a desert they now inhabit. And govt doesn’t give tinker’s cuss.
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benj clews
(@benjclews) reported
from
Letchworth Garden City, England
I can’t figure out who the biggest ******* is: the previous owners of our new house who didn’t bother to cancel their Virgin Media broadband account or @virginmedia who won’t set up my broadband until they cancel it #incompetentTwats
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Ryan wells
(@WellzyRM84) reported
from
Dunstable, England
@virginmedia the “issue” is clearly not fixed and the engineers sat in the BP garage at the end of the road don’t seem too fussed to sort it either how do we claim a refund (4 weeks now FFS) both neighbours have great comms BT
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joanna Spilman
(@jospilman) reported
@virginmedia But farsical to try and charge an extra £84/yr for a service that hasn't worked/been provided for over 7 months!!!
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Andrew Mulligan
(@A_Mulligan500) reported
@virginmedia Hi. I've just read your prices will be increasing next week and I still have no communication (email/letter) regarding my price increase. Why? Are yous doing this on purpose so you can charge customers fees as I should have enough time to decide if I want to cancel.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@virginmedia Why is there some bloke opening the BT manhole covers on our estate? I'd don't want your service or have our roads dug up to look like crap, as I've seen the workmanship you have done to where my parents live
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Andy Puttock
(@andy_puttock) reported
@virginmedia Sorry I'm not a business customer. Residential is enough grief, I couldn't risk my business too.
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Stuart Clough
(@stuclough85) reported
@virginmedia Sure, I’m on an Apple iPhone 13, IOS 16.3.1. I’m not connected to a VPN, Anti Virus software or on a Guest Network. The scan on the app had been working fine until Thursday this week 🙁
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3RyaN 🇺🇦
(@BcBeanney) reported
@virginmedia Hi, I’m trying to contact the CS team to sign up to your broadband service. The number I’ve called is 1800 940070, which lists your opening hours as being 9-6pm on Sat. Thanks.
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Joanna Spilman
(@jospilman) reported
@virginmedia Sorry 3rd message just to add - Also when refurbished routers that don't always work & even rattle(!) are being used to replace dodgy routers, so are clearly already faulty themselves so extra engineer appointments are needed so more stress & inconvenience to customer! Not fair!
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Emily
(@digitalemilyy) reported
@virginmedia They are just told each time that it’ll be fixed by X time, which it never is, and that engineers are working on it, but they rarely see them out there. The entire street is experiencing the same I believe. It’s SP27
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jo-ann
(@jellybabyyy) reported
@A_Mulligan500 @virginmedia We only rec ours yesterday informing increase of £15 a month from April - only had this new 18th month contract running since end of sept 22 !Fuming 😤 over 20 years as a dedicated virgin media customer & the ££££’s paid - absolutely s*** on by them 😡
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Giles Williams
(@gilesscott62) reported
@virginmedia I thought 7897376 was poor only to be surpassed by 7896700